✅ Summary of Positive Reviews
Avera Medical Group Brookings is praised for its dedicated and caring staff. Patients reported exceptional care and highlighted individual employees like Nate in food service, who went above and beyond in his duties. Another staff member, Sheila, was commended for efficiently handling insurance matters. Additionally, Agnus was noted for her excellent bedside manner and skill in easing patients during blood work.
❌ Summary of Negative Reviews
Negative reviews of Avera Medical Group Brookings predominantly focus on dissatisfaction with staff behavior and service inefficiencies. Patients reported experiencing disrespect and rudeness from front desk staff and nurses, and inadequate testing that led to misdiagnosis. Additionally, there were significant issues with the billing process, causing confusion and inconvenience, ultimately resulting in patients choosing not to return.