✅ Summary of Positive Reviews
Customers have praised Brookings Health System for its outstanding service and compassionate staff. Patients highlighted the respectful, joyful atmosphere and excellent care they received, feeling as at home as possible. Staff members, including nurses and specific housekeeping personnel like Rachel, were commended for their professionalism and attentiveness, contributing significantly to the positive experiences reported by patients and their families.
❌ Summary of Negative Reviews
Negative reviews of Brookings Health System focus on perceived incompetency and dismissive attitudes in emergency care settings. Patients expressed frustration over a lack of thorough testing despite showing concerning symptoms, as well as issues of misplaced diagnoses and procedural errors. These experiences led to dissatisfaction and concerns over potentially erroneous medical bills.