| Name | Title | Area of Expertise |
|--------------------------|-----------------------------------------------|-------------------------------------------------------------------------------------------------------------|
| Janie Doucet Frugé | Chief Executive Officer | Strategic leadership and hospital administration |
| Jobie James | Chief Financial Officer | Financial management and planning |
| Christi Kingsley | Chief Human Resources Officer | Human resources administration and compliance |
| Mike Klenke | Chief Information Officer | Information technology systems and digital infrastructure |
| Robbin Odom | Chief Nursing Officer | Nursing administration, patient care quality, and safety |
| J.W. Peloquin | Chief Facilities Management Officer | Facilities management and operations |
| Thea A. Tran | Chief Quality & Compliance Officer | Quality, compliance, risk management, and patient safety |
| Matthew Welsh | Chief Marketing & Community Impact Officer | Marketing, community relations, diversity, equity, and inclusion initiatives |
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| Department | Common Procedures/Services | Average Cost Range | Cost Variations | Financial Assistance Options |
|---------------------------|--------------------------------------------------------------------------------------------------------------------|---------------------------------------------|---------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------|
| Cardiology | Angioplasty/Stent Placement, Pacemaker Implantation, Stress Testing, Echocardiograms, Cardiac Rehabilitation | $2,500 - $40,000 | Higher costs for invasive procedures like angioplasty; non-invasive tests (e.g., echocardiograms) are less expensive. | Insurance billing, Medicaid, Medicare; assistance for uninsured patients through Medicaid-based programs. |
| Neurology | EEG, EMG, Stroke Treatment, Neurological Consultations | $500 - $15,000 | Treatment costs increase with complexity, e.g., stroke care involves ICU charges compared to routine EEG tests. | Assistance via Medicaid; payment plan options available for uncovered services. |
| Oncology | Chemotherapy, Radiation Therapy, Biopsies | $5,000 - $50,000 (per treatment cycle) | Cost depends on treatment duration; therapies like immunotherapy or targeted treatments are more expensive than chemotherapy. | Financial counseling for insurance claims, Medicaid/Medicare eligibility assistance, charity care for qualifying patients. |
| Orthopedics | Joint Replacement, Fracture Treatment, Physical Therapy | $7,000 - $50,000 | Costs rise with surgeries like joint replacements; outpatient therapy significantly less expensive. | Affordable payment plans; acceptance of major insurances and Medicaid. |
| Outpatient Services | Lab Tests, Imaging (X-rays, CT, MRI), Minor Surgeries, Consultations | $300 - $5,000 | Imaging costs vary by modality (e.g., MRIs are more expensive than X-rays); consultation fees vary based on specialist involved. | Flexible billing/payment plans; insurance coverage assistance provided to patients. |
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| Department |
Services/Programs |
Support for Low-Income Patients |
| Financial Assistance |
Charity care for uninsured and financially needy patients. Sliding fee scale based on Federal Poverty Levels (FPL). |
Emergency and medically necessary care discounts, eligibility based on financial need. |
| Home Health Care |
Skilled nursing, wound care, physical therapy, occupational therapy, speech therapy, personal care, medical social services, and Lifeline emergency response. |
Accepts Medicare, Medicaid, private insurance, and other coverage to ease financial burden for long-term in-home care. |
| Palliative Care |
Care for serious, chronic, or life-threatening conditions to improve quality of life. |
Accessible through outpatient, clinic, or home settings with support from multidisciplinary teams, including social and spiritual advisors. |
| Community Support Programs |
Community clinics delivering healthcare services to low-income, uninsured, and underserved populations. |
Support provided through hospital foundation programs such as the Calcasieu Community Clinic Fund. |
| Social Support |
Medical social services to assist with emotional, social, and financial well-being. |
Support is offered as part of home health services and palliative care programs. |
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| Payment Plan | Details |
|-------------------------------|-------------------------------------------------------------------------------------------------|
| 12-Month Payment Plan | Interest-free payment plan available for medical expenses over 12 months, requiring a $250 minimum balance. |
| Extended Payment Plan | Interest-bearing payment plan for expenses exceeding 12 months, up to 36 months. |
| Online Payment | Bills can be paid conveniently through an online portal provided on billing statements. |
| Cash or Check | Payments can be made using cash or check directly to the financial services department. |
| Credit Card Payments | Accepts MasterCard®, Visa®, or Discover Card®, to be settled in full within 120 days. |
| Financial Assistance | Programs available based on household income and size to help reduce financial strain. |
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| Department | Services Provided | Contact Information |
|-------------------------------|----------------------------------------------------------------------------------------------------------------------|------------------------------------------|
| Patient Financial Services | Guidance on treatment costs, insurance claims, and financial assistance applications. | Phone: (337) 527-4232 |
| Charity Care Program | Financial assistance for uninsured or underinsured patients based on Federal Poverty Level guidelines (sliding scale).| Phone: (337) 313-1436 or (337) 528-7878 |
| Pricing Transparency Tool | Accessible information about hospital charges and costs for services. | Online tool on WCCH website |
| Admissions and Registration | Assistance with understanding treatment costs and payment options prior to care. | Contact admissions desk at hospital |
| Billing and Insurance | Help with applying for medical assistance programs for uninsured patients based on Medicaid income eligibility. | Phone: (337) 527-4232 |
| Category |
Accommodations for Patients with Disabilities or Special Needs |
| Physical Accessibility |
- Wheelchair-accessible entrances and patient rooms
- Accessible restrooms and parking spaces
- Elevators to assist with floor access
|
| Assistive Devices |
- Adaptive and assistive devices such as wheelchairs
- Training and assessments for wheelchair use
- Hearing aids and visual aids available upon request
|
| Communication Aids |
- Qualified sign language interpreters
- Written materials in alternative formats (e.g., large print)
- Assistance with communication technologies
|
| Priority Services |
- Tailored care plans for individuals with disabilities
- Access to 24/7 emergency services with priority assistance
- Expedient service for assistive technology needs
|
| Staff Training |
- Regular training in inclusive care techniques
- Education on accommodating diverse patient needs
- Sensitivity training for interacting with patients with disabilities
|
| Department |
Service |
Description |
| Digital Health Services |
Telemedicine |
Remote consultations via video calls, phone calls, and secure messaging platforms to provide medical advice and treatment from home. |
| EHR (Electronic Health Records) |
Patient Data Management |
Securely stores medical histories, test results, and treatment plans, accessible to both patients and healthcare providers for coordinated care. |
| Remote Monitoring |
Health Tracking Devices |
Includes devices such as smartwatches and medical sensors to monitor vital signs and provide real-time feedback for early intervention. |
| Patient Portal |
Online Services |
Allows patients to book appointments, access health records, message healthcare providers, and track treatment plans. |
| Emergency Department |
Wellsoft EDIS |
A specialized electronic health record system tailored for emergency care to streamline workflow, billing, and patient management. |
| Appropriate Use Care Tool |
Advanced Imaging |
Clinical decision support for advanced imaging procedures to comply with Medicare requirements and ensure efficient diagnostics. |
| Home Health Services |
Home Monitoring |
Offers remote care and monitoring tools tailored to individual home-based healthcare needs. |
| Department |
Program/Service |
Description |
| Community Health |
Diabetes Education |
Support for managing diabetes, including gestational diabetes, led by expert educators. |
| Community Health |
Healthy Meals Demonstrations |
Quarterly cooking demonstrations focusing on quick, nutritious meal preparation. |
| Community Health |
Support Groups |
Peer support for various challenges, including diabetes and cancer-related issues. |
| Women´s Health |
Childbirth Education |
Comprehensive prenatal and postpartum care classes, including labor and newborn care. |
| Women´s Health |
Sibling Classes |
Sessions for children aged 4-8 to prepare them for a new baby in the family. |
| Women´s Health |
Preparing for Delivery & Breastfeeding |
Education on delivery preparation, breastfeeding techniques, and mother-baby bonding. |
| Education |
Mac Burns Scholarship Program |
Scholarship for students pursuing a medical career, attending McNeese State University. |
| Residency |
Podiatric Medicine Residency |
Three-year program in podiatric and orthopedic medicine with rotations in various specialties. |
| Fitness |
Dynamic Dimensions Fitness Centers |
Programs including group fitness, aquatics, and personal training for all fitness levels. |
| Pediatrics |
Shots for Tots |
Low-cost immunization program for children aged 6 weeks to 18 years. |
| Department |
Research Projects |
Impact |
| Cardiology |
- Development of procedures using GE´s Allia™ IGS 530 Cath Lab technology for minimally invasive cardiac therapies.
- Clinical trials for advanced invasive and non-invasive cardiac procedures. |
- Enhanced physician expertise in treating cardiac conditions.
- Improved outcomes and techniques for healthcare professionals managing cardiac diseases. |
| Chronic Disease Management |
- Implementation of CHF clinic for at-risk congestive heart failure patients.
- Chronic Care Management programs targeting Medicaid/Medicare populations using evidence-based techniques. |
- Increased knowledge of managing chronic conditions for hospital staff.
- Advancements in preventive care for chronic diseases. |
| Mental & Behavioral Health |
- Programs addressing mental distress and substance abuse, including fentanyl overdose prevention.
- Community outreach and educational initiatives on mental health. |
- Expanded mental health competencies among healthcare professionals.
- Strengthened community mental health support networks. |
| Sleep Medicine |
- Advanced sleep studies including overnight polysomnography.
- Research on effectiveness of CPAP therapy and behavioral therapies for sleep disorders. |
- Improved diagnostic and therapeutic skills for treating sleep disorders.
- Better patient care and outcomes in sleep health management. |
| Women’s Health |
- Studies to improve maternal outcomes, including Birth Ready Designation initiatives.
- Breast cancer treatment research funded through community programs. |
- Enhanced practices in maternal and gynecological care.
- Improved competencies in breast cancer treatment for healthcare professionals. |
| Department |
Affiliations |
Professional Development Programs |
| Cardiology |
Accredited by The Joint Commission |
Specialized training for staff in clinical excellence |
| Diabetes Education |
Collaborative programs for diabetes management |
Diabetes-specific educational programs |
| Childbirth Education |
Recognized Gold Safe Sleep Champion by National Certification |
Prenatal education and safe sleep training |
| Nutrition Counseling |
Partnerships with Registered Dietitians |
Personalized nutrition therapy training |
| Support Groups |
Affiliations with local and state health networks |
Leadership in facilitating community support programs |
| Dynamic Dimensions Fitness |
Integrated with hospital wellness programs |
Training for fitness and health improvement techniques |
| Home Health |
Accredited by The Joint Commission |
Continuous education in home care best practices |
| Orthopaedics |
Supported by national orthopedic associations |
Professional seminars on orthopedic innovations |
| Laboratory & Pathology |
Accredited by national pathology boards |
Clinical lab improvement training programs |
| Radiology & Imaging |
Accredited in advanced imaging technologies |
Specialized radiology technician training programs |
| Nursing |
National nursing associations affiliation |
Nursing Externship Program for clinical experience |
| Women’s Health |
Blue Distinction Maternity Center |
Continuous professional education on women´s health |
| Wound Care |
Accredited by wound care associations |
Advanced wound management training |
| Department |
Certification/Accreditation |
Accreditation Body |
| Cardiology |
Joint Commission Accreditation |
The Joint Commission |
| Laboratory and Pathology |
Gold Seal of Approval® for Laboratory Accreditation |
The Joint Commission |
| Home Health |
Joint Commission Accreditation |
The Joint Commission |
| Women´s Health |
Blue Distinction Maternity Center |
Blue Cross Blue Shield |
| Department |
Opportunities |
| Emergency Medicine |
Observation and training opportunities for advanced practice providers and students with interest in emergency care settings |
| Nursing |
Nursing Externship Program for 7th- and 8th-semester students, offering mentorship, clinical skill development, and real-world hospital experience |
| Physical Medicine |
Shadowing and observation options for students interested in physical therapy or rehabilitation therapy |
| Radiology & Imaging |
Observation opportunities for students interested in diagnostic imaging and radiology fields |
| Women´s Health |
Internship or shadowing opportunities in gynecological and maternity care, including prenatal and postnatal services |
| Department |
Address |
Awards |
Date |
| Home Health |
701 Cypress St, Sulphur, LA 70663 |
2021 HHCAHPS Honors Elite |
December 9, 2021 |
| Hospital |
701 Cypress St, Sulphur, LA 70663 |
Outstanding Patient Experience Award™ |
2024 |
| Hospital |
701 Cypress St, Sulphur, LA 70663 |
Ranked Top 12% for Emergency Timeliness by Women´s Choice Award |
Not available |
| Department |
Available Programs |
| Cardiology |
Not specified |
| Emergency Medicine |
Emergency Medicine Board Certified/Board Eligible training |
| Family Medicine |
Hospitalist locum coverage training |
| Nursing |
Nursing Externship Program for 7th- and 8th-semester students |
| Podiatric Medicine |
Residency program focused on foot and ankle surgery |
| Pulmonary and Respiratory Care |
Not specified |
| Women´s Health |
Not specified |
| Surgery |
Not specified |
| Sleep Medicine |
Not specified |
| Wound Healing Center |
Not specified |
| Department |
Specialty/Training Icon |
| Cardiac Rehabilitation |
Cardiology |
| Childbirth Education |
OB/GYN |
| Community Health Center |
Family Medicine |
| Day Surgery |
General Surgery |
| Diabetes Education |
Endocrinology |
| Emergency Department |
Emergency Medicine |
| ENT Associates |
ENT |
| Home Health |
General Care |
| Laboratory |
Pathology |
| Nutrition Counseling |
Nutrition |
| Orthopaedics |
Orthopaedic Surgery |
| Pharmacy |
Pharmacology |
| Pulmonology Clinic |
Pulmonology |
| Radiology |
Radiology |
| Rehabilitation Therapy |
Physical Medicine |
| Sleep Center |
Sleep Medicine |
| Therapeutic Riding Center |
Therapy |
| Wound Healing Center |
Specialized Wound Care |
| Women´s Health |
OB/GYN |
| Service/Support Option |
Description |
| Financial Assistance Program |
Charity care available for uninsured or underinsured patients who meet financial need criteria, based on Federal Poverty Levels. Includes sliding fee scale and discounts for medically necessary services. |
| Payment Plans |
Flexible payment plans offered to assist patients in managing medical bills. |
| Emergency Care Guarantee |
Guaranteed emergency medical services provided 24/7, regardless of ability to pay. |
| Discounted Services |
Discounts on emergency and medically necessary care for qualifying uninsured patients; evaluated on a case-by-case basis. |
| Guidance for Alternative Health Insurance Options |
Assistance provided to explore public and private insurance programs as well as other payment sources. |
| Community Health Center |
Provides primary care, specialty care, and walk-in services to uninsured patients, aiming for accessible healthcare for all. |
| WCCH Foundation Support |
Funds programs for low-income and uninsured patients, including access to essential services through donations and community outreach initiatives. |
| Department |
Research Collaborations |
Affiliated Universities/Research Centers |
| Biomedical Engineering |
Collaboration in maintaining and optimizing patient care equipment |
McNeese State University, University of Louisiana-Lafayette (ULL) |
| Cardiology |
Development of advanced cardiac catheterization procedures |
None specified |
| Laboratory & Pathology |
Research in diagnostic processes and laboratory technologies |
None specified |
| Cancer Care |
Community health improvement initiatives like breast cancer treatment |
Calcasieu Community Clinic Fund |
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| Department | Mentorship/Program Details |
|-----------------------|-----------------------------------------------------------------------------------------------------------------------|
| Nursing | Nursing Externship Program: Offers hands-on experience for 7th- and 8th-semester RN students, mentorship by experienced professionals, and clinical skill enhancement. |
| Community Outreach | Annual High School Scholarship Program: Provides scholarships for high school seniors pursuing medical degrees at McNeese State University. |
| Medical Staff | Clinician Mentorship Programs: Includes committee-based mentorship structures for faculty development, professional advancement, and burnout reduction. |
| Education & Training | LPN to BSN Mentorship Consortium: Quarterly mentoring sessions covering time management, study skills, and leadership. |
| Graduate Nursing | MSN Concentration in Nursing Education: Focuses on leadership and communication skills to mentor the next generation of nurses. |