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| Name | Title | Area of Expertise |
|-------------------------|------------------------------------------------|----------------------------------------------------------------------------------------------------------|
| Devon Hyde | President/CEO | Executive healthcare management, strategic leadership |
| Dawn Johnson | Chief Financial Officer (CFO), Treasurer | Financial management, strategic financial planning |
| William A. Brown, MD | Chief Medical Officer (CMO) | Clinical best practices, quality assurance, patient care |
| Dallas Kingham | Legal Counsel, Secretary | Legal oversight |
| Jason Rashall | Chief Strategy Officer | Strategic planning, business development, payer contracting |
| Bernita Loyd Brown | Vice President, Administrator for Women’s Services | Hospital operations, strategic planning, nutritional services |
| Maria "Sol" Halliburton| Executive Director of Philanthropy | Fundraising, donor relations, corporate partnerships, program development |
| Lisa Guerrero | Executive System Director of Marketing and Communications | Marketing strategy, branding, community engagement |
| Gerald Bryant | Chief Nursing Officer, COO | Nursing leadership, health system operations |
| Brian Walsh | EVP - Physician Practices | Physician alignment, operational management |
| Denise Rau | Board Chair | Leadership, community engagement |
| Benjamin Azevedo, MD | Medical Staff President | Medical leadership, hospital medicine |
| Alyson Jones, MD | Medical Staff President-elect | Medical staff governance |
| Edward Bergen, DO | Medical Staff Past President | Clinical governance |
| Scott Daigle | Director of Radiology | Radiology services management |
| Karen Kleinman | Director, Heart & Vascular Center | Cardiovascular service-line management |
| Rae Gardner | Nursing Director, Oncology | Oncology nursing, patient care |
| Jamey Rasberry | Director, Sports Medicine | Sports medicine services, athletic health |
| Sarena Pundt | Director, Pulmonary Medicine | Pulmonary health services |
| Brittney Lemoine | Director, Pathology | Pathology services and laboratory management |
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| Department |
Average Fee Range |
Common Procedures |
Cost Variations |
Financial Assistance & Payment Options |
| Cardiology |
$1,500 - $5,000 |
Echocardiogram, Cardiac Catheterization, Stress Tests
|
Higher cost for complex surgeries (e.g., CABG), involvement of specialized cardiologists, or use of advanced imaging.
|
Payment plans, Medicaid/Medicare, and uninsured discounts are available.
|
| Oncology |
$2,000 - $15,000 |
Chemotherapy, Radiation Therapy, Biopsy
|
Costs vary based on cancer stage, treatment duration, and involvement of multidisciplinary teams.
|
Financial assistance for low-income patients, insurance-adjusted billing.
|
| Neurology |
$2,500 - $10,000 |
EEG, Stroke Care, Neurological Consultations
|
Costs increase with specialized treatments like telestroke services or neurosurgical involvement.
|
Assistance through Medicaid, payment arrangements offered.
|
| Orthopedics |
$3,000 - $20,000 |
Joint Replacement, Fracture Repair, Arthroscopy
|
Variations occur for surgical complexity, prosthetics used, or rehabilitation needs.
|
Flexible installment plans, uninsured discounts, and insurance billing.
|
| Outpatient Services |
$200 - $3,000 |
Imaging (CT, X-rays), Lab Tests, Minor Procedures
|
Price changes based on procedure type and diagnostic equipment used.
|
Insurance coverage, upfront cost estimation tools, and charity care for low-income patients.
|
| Department/Service | Special Program Available |
|---------------------------------------|-------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance | Financial assistance for patients with income up to 500% of Federal Poverty Guidelines, free care for income =200% FPL, and discounted care for income =400% FPL. Includes no-interest payment plans and sliding scale discounts. Applications require proof of income, household details, and more. |
| Home Health Services | Lake Charles Memorial Home Health provides in-home medical services, including skilled nursing, therapy, and personal care. |
| Adult Day Care | Senior centers, such as Lake Charles Senior Center, offer meals, social activities, and caregiver support programs. |
| Palliative and Hospice Care | Specialized care for serious illnesses, focusing on improving quality of life and providing emotional support. |
| Social and Family Support | Family Caregiver Support Groups and peer support programs through Families Helping Families for caregivers of loved ones. |
| Payment Plan Type | Description | Terms & Conditions |
|----------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------|
| Interest-Free Payment Plans | Patients can pay medical bills over time without any interest, ensuring the total payment equals the original cost of the procedure. | Typically ranges from 3 to 60 months depending on the total bill amount and selected term. |
| Flexible Installment Plans | Patients can pay a fixed amount in regular intervals until the total amount is covered. | Payment frequencies and amounts are adjustable to fit individual budgets and schedules. |
| Recurring/Subscription Plans | Automated payments deducted from a patient’s account at periodic intervals. | Requires setup for auto-deductions to ensure timely payment. |
| Sliding Fee Discount | Discounts based on income and family size determined using Federal Poverty Guidelines (FPL). | Free care: For family income = 200% FPL.
Discounted care: For family income between 200%-400% FPL. |
| Short-Term Payment Discounts | Offered as 10-20% discounts for patients who pay their medical bills in full within a specified short-term timeframe. | Available only for patients opting to settle the balance in one payment within the predetermined period. |
| Automated Care Card Option (PayZen) | Use a Care Card to cover healthcare expenses and pay off the balance in affordable monthly payments over time. | Requires enrollment; no interest or additional fees apply. |
| Financial Assistance Program | Provides partial or full assistance for uninsured patients or those meeting specific income criteria. | Eligibility determined through proof of residency, income verification, and financial application. |
| Department | Service | Details |
|-----------------------------|---------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Patient Financial Services | Financial Assistance | Offers financial assistance for uninsured or underinsured patients for medically necessary care. |
| Patient Financial Services | Financial Counseling | Guides patients on treatment costs, eligibility for assistance programs, and application processes for federal/state insurance such as Medicaid. |
| Patient Financial Services | No-Interest Payment Plans | Provides no-interest payment plans tailored to individual financial situations. |
| Patient Financial Services | Presumptive Charity | Assists patients who have not applied for assistance but are presumed unable to pay based on resources and financial status. |
| Patient Financial Services | Insurance Eligibility Assistance | Helps patients determine and apply for insurance coverage through state or federal programs. |
| Patient Financial Services | Application Guidance | Assists in completing financial assistance applications, requiring documentation verification and income comparison to Federal Poverty Guidelines (FPG). |
| Patient Financial Services | Patient Cost Adjustments | Ensures eligible patients are not billed more than amounts generally billed (AGB) as per policy. |
| Category |
Accommodations |
| Physical Accessibility |
- Designated handicapped parking spaces.
- Automatic doors for hospital access.
- All entrances wheelchair accessible.
- Elevators equipped for wheelchair use.
- Accessible restrooms and facilities.
|
| Assistive Devices |
- Telecommunications devices for the hearing impaired.
- Integration of special equipment for rehabilitation needs (prosthetics, orthotics).
- Assistive technologies offered by audiologists and speech-language pathologists.
- Specialized beds and mobility aids provided as needed.
|
| Communication Aids |
- Availability of sign language interpreters.
- Language interpreters for patients with limited English proficiency.
- Information materials in accessible formats.
- Real-time video/audio/image sharing for telemedicine consultations.
|
| Priority Services |
- Color-coded wristbands to identify patient needs (e.g., allergies, fall risks).
- 24-hour mental health and stroke care services.
- Rapid response team for emergencies.
- Priority access for patients with critical or urgent needs.
|
| Staff Training for Inclusive Care |
- Staff trained in administering medications and treatments for diverse needs.
- Counselors to assist in coping and behavioral adjustments.
- Comprehensive pastoral care available.
- Multidisciplinary team approach for personalized rehabilitation plans.
|
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| Department | Digital Health Service | Description |
|-------------------------|----------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Patient Portal | MyChart | Patients can schedule appointments, message providers, view lab results, refill prescriptions, and access medical records from a single account via computer or mobile app. |
| Telemedicine | Secure videoconferencing | Allows patients to connect with providers from home using approved video technology for consultations, reducing time away from work and travel needs. |
| Virtual Visits | Online urgent care | Provides evaluations, diagnoses, and treatments for minor illnesses remotely using high-definition video technology accessible from home computers or mobile devices. |
| Remote Monitoring | Telestroke Program | Uses live video, audio, and image sharing to connect stroke patients to neurologists and neurosurgeons, enabling rapid critical care for better outcomes. |
| Emergency Telemedicine | Emergency room digital diagnostics | Provides on-site, telemedicine-enabled stroke and cardiac care with quick digital diagnosis tools such as CT scans to reduce response times during emergencies. |
| Remote Care Integration | Epic EMR system | Centralizes patient information, enabling seamless communication between care teams and providing patients with a unified access point for their medical data. |
| Follow-up Management | Happy Together feature in MyChart | Links healthcare data from different providers, allowing patients to view all medical records, including allergies, medications, and test results, in one portal. |
| Accessibility Support | Mobile and web platforms | Digital health tools accessible on smartphones, tablets, and computers to ensure healthcare services are available anytime and anywhere. |
| Administrative Utilities | Online check-in and appointment scheduling | Simplifies healthcare management with self-service features, such as online registration and scheduling through the MyChart portal. |
| Connectivity Features | HIPAA-compliant telecommunication tools | Ensures data privacy during virtual consultations and enables secure communication between patients and providers. |
| Department |
Program Description |
| Family Medicine |
Comprehensive three-year residency program covering internal medicine, pediatrics, surgery, obstetrics and gynecology, emergency medicine, and community medicine. Includes rotations, continuity care, and outpatient clinics. |
| Trauma Education |
Annual Trauma Symposium providing education for healthcare providers, discussing trauma care like pediatric trauma, mass casualty events, and evidence-based practices. |
| Nursing Externship |
RN Student Extern Program for junior and senior nursing students, offering clinical rotations across departments to prepare for hospital environments under RN supervision. |
| Cardiology |
Training within residency and emergency department rotations for acute and long-term cardiac care, including cardiac catheterization labs and stroke interventions. |
| Pediatrics |
Inpatient and outpatient pediatric rotations focus on acute care and developmental health within the residency program. |
| Emergency Medicine |
Rotations and training for residents, focusing on emergency procedures, trauma care, and substance use interventions. |
| Geriatrics |
Specialized training in geriatric care, including managing chronic conditions and rehabilitation, integrated in residency rotations. |
| Sports Medicine |
Orthopedics and sports medicine rotations to manage injuries from sporting activities and accidents. |
| Electives |
Customizable electives for third-year residents to explore subspecialties of their interest. |
| Subspecialties |
Rotations in pulmonology, obstetrics/gynecology, and other specialized areas for focused learning experiences. |
| Department |
Research Projects |
Impact on Healthcare Professionals |
| Cardiology |
Certified Transcatheter Aortic Valve Replacement (TAVR) program, first in the region; over 50 TAVR procedures yearly; streamlined processes to reduce patient wait time.
|
Provided advanced procedural training, fostering expertise in minimally invasive cardiology; built a stronger team and enhanced collaboration across departments.
|
| Laboratory |
Accredited Medical Technology Program offering 12-month clinical rotations, affiliated with Louisiana universities; includes advanced chemistry instrumentation.
|
Advanced training for medical technologists; hands-on experience with state-of-the-art equipment, enabling certification and specialization.
|
| Oncology |
Advanced radiation therapies, including Trilogy and SmartArc technology for precision cancer treatment; Ion robotic-assisted technology for early lung cancer detection.
|
Increased proficiency in innovative cancer treatments; use of cutting-edge robotic technology to enhance diagnostic and therapeutic skills.
|
| Behavioral Health |
Louisiana Bridge Program addressing opioid addiction, including distribution of Narcan and peer navigator programs.
|
Development of skills in addiction medicine; leadership in harm reduction practices and emergency interventions.
|
| Diabetes/Gastroenterology |
Clinical trials focusing on Type II Diabetes and obesity for patients at cardiovascular risk.
|
Enhanced understanding of diabetes management; exposure to innovative treatments in metabolic health.
|
| Dermatology |
Dedicated clinical trials for dermatological conditions in collaboration with multiple pharmaceutical sponsors.
|
Hands-on experience in dermatology research; opportunities to engage in cutting-edge pharmaceutical developments.
|
| Department |
Professional Affiliation |
Professional Development Program |
| Behavioral Health |
American Hospital Association (AHA) |
Access to national best practices and strategies for care improvement. |
| Family Medicine |
Memorial/LSUHSC Family Medicine Residency Program |
Residency training combining academic and clinical resources. |
| Cardiology |
Joint Commission Primary Stroke Center |
Education programs and quality reviews for stroke treatment. |
| Nursing |
Nursing Excellence Fund |
Professional development, nursing certification programs, and innovative training (e.g., Oncology Escape Room). |
| Surgery |
American College of Surgeons (ACS) Surgical Quality Partner |
Performance improvement and adherence to rigorous surgical quality standards. |
| Maternity |
Blue Distinction Maternity Care (Blue Cross and Blue Shield of Louisiana) |
Training in response to obstetric emergencies and improving maternal health outcomes. |
| Minimally Invasive Surgery |
American Institute of Minimally Invasive Surgery (AIMIS) |
Education in advanced surgical techniques and access to AIMIS resources. |
| Neurology |
Joint Commission Primary Stroke Center |
Application of national standards for stroke care and professional training. |
| Community Health |
American Heart Association Training Center |
CPR and BLS instructor certification courses and community education events. |
| Department |
Certification |
Accreditation Body |
| Cardiology |
Transcatheter Valve Certification |
American College of Cardiology (ACC) |
| Cancer |
Commission on Cancer Accreditation |
American College of Surgeons (ACS) |
| Emergency/Trauma |
Level III Trauma Center Verification |
American College of Surgeons (ACS) - Committee on Trauma |
| Family Medicine |
Residency Program Full Accreditation |
Accreditation Council for Graduate Medical Education (ACGME) |
| Neurology |
Primary Stroke Center Certification |
The Joint Commission |
| Obstetrics |
The GIFT Breastfeeding Designation |
WHO/UNICEF Baby-Friendly Hospital Initiative |
| Department |
Opportunity |
| Allied Health |
Interventional Pain Management observation opportunities |
| Biomed |
Window to Healthcare Program, department observation |
| Case Management |
Window to Healthcare Program, department observation |
| Clinical Education |
Window to Healthcare Program, department observation |
| Dietary/Nutritional Services |
Window to Healthcare Program, department observation |
| Emergency Department |
RN Student Extern Program, Nurse Extern II Program |
| Employee Wellness |
Window to Healthcare Program, department observation |
| Family Birth Center/NICU |
Window to Healthcare Program, department observation |
| Finance – Revenue Cycle |
Window to Healthcare Program, department observation |
| Foundation/Volunteer Services |
Window to Healthcare Program, department observation |
| Health Information Management |
Window to Healthcare Program, department observation |
| Heart & Vascular Center |
Window to Healthcare Program, department observation |
| Human Resources |
Window to Healthcare Program, department observation |
| IT Department |
Window to Healthcare Program, department observation |
| Laboratory |
Window to Healthcare Program, department observation |
| Marketing |
Window to Healthcare Program, department observation |
| Nursing Unit |
RN Student Extern Program, Nurse Extern II Program |
| Oncology |
Window to Healthcare Program, department observation |
| Operating Room |
Window to Healthcare Program, department observation |
| Pharmacy |
Window to Healthcare Program, department observation |
| Physical Rehab |
Window to Healthcare Program, department observation |
| Physical Therapy |
Window to Healthcare Program, department observation |
| Physician’s Office |
Window to Healthcare Program, department observation |
| Radiation Oncology |
Window to Healthcare Program, department observation |
| Radiology |
Window to Healthcare Program, department observation |
| Rehabilitation Services |
Window to Healthcare Program, department observation |
| Service Excellence |
Window to Healthcare Program, department observation |
| Surgical Services |
Window to Healthcare Program, department observation |
| Award |
Year |
Category |
Description |
| Target: Aortic Stenosis™ Honor Roll |
2024 |
Heart & Vascular |
Recognized by the American Heart Association for improving care in aortic stenosis through timely and appropriate valve replacement treatment. |
| America’s Best-In-State Hospitals |
2024, 2025 |
General Hospital |
Included in Newsweek´s list of top hospitals in Louisiana for consecutive years based on quality metrics, patient experience, and expert recommendations. |
| Blue Distinction® Centers+ for Maternity Care |
2024 |
Maternity Care |
Awarded by Blue Cross and Blue Shield of Louisiana for delivering safe, high-quality, and cost-effective maternity care. |
| Top 10% in the Nation for Orthopedic Care |
2024 |
Orthopedic Care |
Recognized by CareChex® for patient safety and medical excellence in orthopedic services. |
| Top 10% in the Nation for Heart Attack Treatment |
2023 |
Heart & Vascular |
Awarded by CareChex® for medical excellence in heart attack treatment. |
| Gold Seal of Approval® |
Ongoing |
General Hospital |
Earned from The Joint Commission for hospital excellence and quality of care. |
| Heart-Check Mark for Primary Stroke Care |
Ongoing |
Stroke Care |
Recognized by the American Stroke Association for high standards in stroke care. |
| Great Community Hospitals List |
2023 |
General Hospital |
Named by Becker´s Hospital Review for exceptional service and community impact. |
| Top 100 Hospitals for Cardiac Care |
2024 |
Cardiac Care |
Recognized by CareChex® for excellence in cardiac care services. |
| Excellence in Gastrointestinal Endoscopy |
Ongoing |
Gastroenterology |
Honored by the American Society for Gastrointestinal Endoscopy for high standards in GI procedures and patient care. |
| Department | Specialty Training Program |
|--------------------|---------------------------------------------------------------|
| Community Medicine | Family Medicine Residency Program (3-year program) |
| Emergency Medicine | Rotational training as part of Family Medicine Residency |
| Pediatrics | Inpatient and Outpatient training within Family Medicine |
| Internal Medicine | General and Outpatient rotations under Family Medicine |
| Obstetrics/Gynecology | Rotational training included in Family Medicine |
| General Surgery | Training rotation as part of Family Medicine Residency |
| Orthopedics/Sports Medicine | Specialty rotation in Family Medicine Residency |
| Pulmonology/Critical Care | Rotational training within Family Medicine |
| Geriatrics | Longitudinal and rotational training under Family Medicine |
| Department |
Icon |
Program Offered |
| Community Medicine |
|
Residency in Family Medicine |
| Emergency Medicine |
|
Residency in Family Medicine |
| Geriatrics |
|
Residency in Family Medicine |
| Internal Medicine |
|
Residency in Family Medicine |
| Pediatrics |
|
Residency in Family Medicine |
| Obstetrics/Gynecology |
|
Residency in Family Medicine |
| Orthopedics/Sports Medicine |
|
Residency in Family Medicine |
| Pulmonology/Critical Care |
|
Residency in Family Medicine |
| Surgery |
|
Residency in Family Medicine |
| Service/Support | Description |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance Program | Offers free or discounted care based on income (up to 500% of Federal Poverty Guidelines) and family size. Requires completing an application with supporting documents such as income proof, tax returns, and medical bills. |
| Emergency Care Guarantee | Provides emergency and medically necessary care to all patients, regardless of their ability to pay. |
| Sliding Fee Scale | Discounts based on income and family size; patients below 200% FPL qualify for free care, and those between 200%-400% FPL receive discounted rates. |
| No-Interest Payment Plans | Custom payment plans available for patients unable to pay bills upfront to prevent accounts from going to collections. |
| Assistance with Health Coverage | Financial counselors can help patients apply for alternative health insurance options such as Medicaid, CHIP, or other federal/state programs. |
| Prescription Savings Cards | Savings cards available to reduce prescription costs for qualifying patients. |
| Mental Health Resources | Emergency mental health care provided at the ER, with further support available through the Archer Institute. |
| Trauma Care Services | Comprehensive trauma services available, including Level III trauma center, orthopedic surgery, stroke intervention, and sexual assault care. |
| Outreach Programs | Financial counselors assist with additional programs, including Indigent Care, Veterans Assistance, and Social Security Disability. |
| Financial Counseling Team | Available to guide patients through eligibility, document submission, and navigating healthcare programs. Contact via phone or email for consultations. |
| Department |
Research Institution/Partner |
Collaboration Details |
Affiliated Universities/Research Centers |
| Cardiology |
Tiller-Hewitt HealthCare Strategies |
Developed strategic growth programs, improved patient access, and increased referrals in high-priority specialties. |
None specified |
| Family Medicine |
LSU Health Sciences Center |
Provided residency training in various fields, including internal medicine, pediatrics, and cardiology. |
Louisiana State University Health Sciences Center |
| Medical Laboratory Science |
McNeese State University |
Collaborated for clinical education and internships as part of the Medical Laboratory Science Program. |
McNeese State University |
| Hospital Medicine |
Core Clinical Partners |
Provided hospitalist services and recruited physicians for delivering high-quality patient care. |
None specified |
| Department |
Mentorship/Advisory Program Details |
| Clinical Education |
Structured mentoring opportunities for new graduates in nursing and clinical roles, including skill development and orientation programs. |
| Employee Wellness |
Programs promoting mental, emotional, and physical well-being for healthcare professionals, providing advisory support for personal growth. |
| Graduate Medical Education |
Structured mentorship programs, including faculty mentoring, goal setting for posttraining planning, and facilitated mentor-mentee relationships. |
| Human Resources |
Mentorship initiatives such as "Helping Everyone Learn Possibilities (H.E.L.P.)" to connect new healthcare professionals with clinical and non-clinical career advisors. |
| Window to Healthcare Program |
Offers exposure to various hospital departments for students, guiding career pathways through educational visits and mentorship interactions (program active for 2025). |