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VA Ann Arbor Healthcare System

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The VA Ann Arbor Healthcare System, founded in 1953, is a major tertiary care and referral center located at 2215 Fuller Rd in Ann Arbor, Michigan. It operates 106 acute care beds and a 40-bed community living center. The hospital has received multiple awards for patient-centered care and excels in specialties like cardiology, oncology, neurology, and mental health services.

NPI Number : 1679843981

2215 Fuller Rd, Ann Arbor, MI 48105

(734) 769-7100

www.annarbor.va.gov

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Departments

Primary Care

Cardiology

Mental Health

Audiology

Dental Care

Ophthalmology

Radiology

Laboratory

Women´s Health

Pharmacy

Physical Therapy

Sleep Medicine

Prosthetics

Nutrition

Geriatrics

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day Appointments
Primary Care	Available	800-361-8387	Not Available	Available
Mental Health	Available	734-845-3471	Available	Available
Specialty Care	Available	800-361-8387	Not Available	Limited Availability
Emergency Care	Not Applicable	Not Applicable	Available 24/7	Available 24/7
Pharmacy	Refills Only	734-769-7100	Available	Not Applicable

Visiting Hours

Department	Visitation Process
General Inpatient	- Call 734-769-7100 for specific ward visiting hours - Online video visits available through VA Video Connect - Schedule visits by phone: 734-769-7100 - Walk-in visits allowed during visiting hours - Same-day visits permitted based on availability
Intensive Care	- Limited visitation, call 734-769-7100 for current policy - Virtual visits available through VA Video Connect - Schedule by calling ICU directly: 734-845-3465 - No walk-in visits allowed - Same-day visits for immediate family only
Mental Health	- Visiting hours: 6:00 PM - 8:00 PM daily - Virtual visits through VA Video Connect - Schedule visits: 734-845-5972 - No walk-in visits - Same-day visits require provider approval

Important Doctors

VA Ann Arbor Healthcare System Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Ginny Creasman	Executive Director	Administration	Strategic planning, Veteran-centered services, Healthcare delivery
Zana Bouda	Associate Director	Operations	Emergency management, Finance, Facilities, Health administration
Richard Schildhouse	Chief of Staff	Medical Services	Internal medicine, Hospital medicine, Quality improvement
Christine M Basmajian	Deputy ACOS	Research and Development	Research administration, Development programs
Elizabeth Koester	R&D Administrative Officer	Research and Development	Research administration, Regulatory compliance
Vikas Kotagal	ACOS	Research and Development	Research strategy, Clinical research

Average Salary

Department	Common Procedures/Consultations	Average Cost Range	Cost Variations	Financial Assistance/Insurance
Cardiology	Heart disease evaluation, EKGs, stent placement	$500-$5,000	Procedure complexity, specialist involvement	VA insurance, Medicare, Medicaid
Oncology	Cancer screenings, chemotherapy, radiation therapy	$1,000-$10,000	Treatment type, duration, specialist care	VA insurance, Medicare, Medicaid
Neurology	EEGs, stroke treatment, Parkinson´s care	$300-$3,000	Procedure complexity, specialist involvement	VA insurance, Medicare, Medicaid
Orthopedics	Joint replacements, musculoskeletal treatments	$2,000-$20,000	Surgical complexity, recovery needs	VA insurance, Medicare, Medicaid
Outpatient Services	Lab tests, health screenings, immunizations	$0-$500	Service type, frequency	VA insurance, Medicare, Medicaid

Support Programs for Patients

Department	Programs/Services
Caregiver Support	- Caregiver assistance - Progressive needs planning - Matching with services and benefits - Connecting with local resources
Home Based Primary Care	- In-home medical visits - Care management - Social work - Rehabilitation - Psychology - Nutrition - Pharmacy
Homeless Veteran Care	- Immediate food and shelter assistance - Transitional and permanent housing - Job training and education - Financial support - Addiction and depression treatment
Palliative Care	- Pain management - Symptom relief - End-of-life care
Social Work	- Home health services coordination - Legal services referrals - Transportation assistance - Community living support
Financial Assistance	- Copay exemptions - Repayment plans - Debt relief options

Payment Plans

Payment Option	Details
Online Payment	Pay directly from bank account or by debit/credit card on Pay.gov
Phone Payment	Call 888-827-4817 to pay by phone
Mail Payment	Send check/money order to provided PO Box address
In-Person Payment	Pay at agent cashier´s office at VA facility
Repayment Plan	Set up monthly installments for large balances
Interest-Free Period	30 days interest-free on new charges
Financial Hardship	Options for reduced payments or debt relief available

Accepted Insurance Companies

Aetna

Humana

Medicaid

Medicare

Tricare

Cost Consulting

Department	Financial Services
Beneficiary Financial Counseling	- Free professional financial advice from FinancialPoint - Customized financial plans - Quick answers to financial questions - In-person meetings with financial professionals - Available for 2 years following claim settlement
Billing Office	- Guidance on copay balances - Information on payment options (online, phone, mail, in-person) - Assistance with repayment plans - Help requesting debt relief or copay exemptions
Financial Hardship Assistance	- Debt relief options (waivers, compromise offers) - Monthly repayment plans - Hardship determinations for copay exemptions
Pre-Treatment Cost Estimates	- Information on expected treatment costs - Guidance on insurance coverage - Details on available financial support options

Hospital for patients with disabilities or special needs

Department	Accommodations
Audiology	- Hearing aids and assistive listening devices - Cochlear implant programming - Sign language interpreters available
Facility-wide	- Wheelchair accessible entrances and hallways - Elevators with Braille signage - Service animal accommodations - Staff trained in disability awareness
Prosthetics	- Artificial limbs and surgical implants - Wheelchairs and mobility devices - Adaptive equipment for vehicles and homes
Rehabilitation	- Physical therapy equipment - Occupational Therapy services - Speech Therapy services
Visual Impairment Services	- Magnification devices - Screen readers - Braille materials - Mobility and orientation training

Digital Health Services

Department	Digital Health Services
Audiology	- Remote hearing aid adjustments - Virtual tinnitus management sessions - Online hearing test scheduling
Cardiology	- Remote cardiac monitoring - Virtual heart failure management - Online ECG review
Mental Health	- Telepsychiatry appointments - Virtual PTSD therapy sessions - Online mental health screenings
Pharmacy	- Online prescription refills - Virtual medication consultations - Automated prescription reminders
Primary Care	- Video appointments - Secure messaging with providers - Remote vital sign monitoring
Radiology	- Online imaging results access - Virtual radiology consultations - Remote image sharing capabilities
Rehabilitation	- Telerehabilitation sessions - Virtual physical therapy - Online exercise tracking
Women´s Health	- Virtual prenatal check-ups - Online breast cancer screenings - Telehealth menopause management

Collaborations / Educational Programs

Department	Educational Programs
Psychiatry	- Clinical rotations - Didactic core curriculum - Psychotherapy training
Cardiology	- Clinical rotations - Hands-on training with cardiac procedures
Pulmonary Medicine	- Clinical rotations - Training on pulmonary function tests
Radiology	- Clinical rotations - Training on imaging techniques
Rehabilitation	- Clinical rotations - Training on physical therapy techniques
Oncology	- Clinical rotations - Training on cancer treatments
Research	- Research rotations - Participation in ongoing clinical trials

Collaborative Research Projects

Department	Research Projects
Alzheimer´s Research	VA Researcher Receives Prestigious Award from National Institute on Aging
Cancer Research	Lung Precision Oncology Program (LPOP) Grant
Cardiology	Alleviant Medical no-implant shunt for heart failure study (ALLAY-HF)
Clinical Trials	Over 150 research investigators conducting clinical trials
Genetics	Precision oncology services for targeted therapies
Mental Health	Serious Mental Health Treatment Research and Evaluation Center (SMITREC)
Geriatrics	Geriatric Research Education and Clinical Center (GRECC)
Health Services	VA Center for Clinical Management Research (CCMR)

Professional Development Programs

Department	Affiliation	Professional Development Programs
Academic Affairs	University of Michigan	Medical residencies, fellowships
Cardiology	American College of Cardiology	Cardiovascular fellowships
Neurology	American Academy of Neurology	Neurology residencies
Nursing	University of Michigan School of Nursing	Nurse residency program
Pharmacy	University of Michigan College of Pharmacy	Pharmacy residencies
Research	Veterans Education and Research Association of Michigan	Research fellowships
Surgery	American College of Surgeons	Surgical residencies, fellowships

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Laboratory	Laboratory Accreditation	College of American Pathologists
Hospital	Hospital Accreditation	The Joint Commission
Home Care	Home Care Accreditation	The Joint Commission
Mental Health	Behavioral Health Care Accreditation	The Joint Commission
Rehabilitation	Rehabilitation Accreditation	Commission on Accreditation of Rehabilitation Facilities
Research	Human Research Protection Accreditation	Association for the Accreditation of Human Research Protection Programs

Internship and Observation Programs

Department	Opportunity
Cardiovascular and Pulmonary	Physical Therapy Residency
Clinical Psychology	Internship Program
Dietetics	Internship Program
Mental Health	Nurse Practitioner Residency
Nursing	Post-Baccalaureate RN Residency
Nursing	VA Learning Opportunities Residency (VALOR)
Primary Care	Nurse Practitioner Residency
Social Work	Master of Social Work Internship

Hospital Academic Awards and Achievements

Department	Award	Recipient	Year
Health Services Research	Daniel Deykin Award for Outstanding Mentor	Sarah L. Krein, PhD, RN	2022
Health Services Research	Health System Impact Award	Laura Damschroder, MS, MPH	2022
Health Services Research	Presidential Early Career Award for Scientists and Engineers (PECASE)	Amy Bohnert, PhD, MHS	2025
Health Services Research	Presidential Early Career Award for Scientists and Engineers (PECASE)	Lewei (Allison) Lin, MD	2025
Health Services Research	Under Secretary´s Award for Outstanding Achievement in Health Services Research	Sanjay Saint, MD, MPH, MACP	2022
Hospital-wide	5-star rating from Centers for Medicare & Medicaid Services (CMS)	VA Ann Arbor Healthcare System	2023
Oncology	Roger J. Grekin Research Award	Nithya Ramnath, MBBS	2022
Social Work	Michigan Veterans Affairs Agency VA Employee of the Year	Matthew Raad, LMSW	2024

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Cardiology	PGY2 Cardiology Pharmacy Residency
Clinical Psychology	Clinical Psychology Internship
Dental	General Practice Residency in Dentistry
Mental Health	Psychiatry Residency
Nursing	Post-Baccalaureate Registered Nurse Residency
Oncology	PGY2 Oncology Pharmacy Residency
Pharmacy	PGY1 Pharmacy Residency
Physical Therapy	Cardiovascular and Pulmonary Physical Therapy Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Dentistry	General Practice Residency
Mental Health	Clinical Psychology Internship
Pharmacy	PGY1 and PGY2 Residencies
Cardiology	Cardiovascular and Pulmonary Physical Therapy Residency
Medicine	Internal Medicine Residency
Nursing	Nurse Residency Program
Psychiatry	Psychiatry Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options for Uninsured Patients
Billing Office	- Financial assistance programs - Payment plans - Discounted services
Emergency Department	- Emergency care guarantee regardless of ability to pay - Stabilization of emergency conditions
Patient Advocate	- Guidance on alternative health insurance options - Assistance applying for VA health benefits
Social Work	- Referrals to community resources - Help accessing state/local health programs
Pharmacy	- Discounted medications - Prescription assistance programs

Hospital Research Collaborations

Department	Affiliated Institution
Center for Clinical Management Research (CCMR)	University of Michigan
Geriatric Research Education and Clinical Center (GRECC)	University of Michigan
Mental Health Treatment Research and Evaluation Center (SMITREC)	University of Michigan
Veterans Education and Research Association of Michigan (VERAM)	University of Michigan
Clinical Research Center (CRC)	University of Michigan
Research Service	University of Michigan, Wayne State University, University of Toledo
Pharmacy	University of Michigan, Wayne State University, University of Toledo
Medicine Service	University of Michigan

Mentoring and Consultancy in Hospital Education

Department	Program	Description
Clinical Psychology	Predoctoral Internship	Full-time internship with supervision from skilled psychologists
Clinical Psychology	Postdoctoral Fellowship	Two-year fellowship with research and clinical components
Medicine	Clinical Research Mentorship Program	Group and one-on-one mentoring for developing research grants
Nursing	Post-Baccalaureate RN Residency	One-year program with didactic and clinical experiences for new BSN graduates
Nursing	VALOR Program	Summer internship for BSN students between junior and senior year
Research	Mentoring Partnerships Program	Disseminates clinical innovations developed by GRECC staff to new sites

VA Ann Arbor Healthcare System Nearest Places

Hotels

0.7 miles

4.3

Graduate Ann Arbor

Full service hotel, restaurant, room service

0.7 miles

4.2

Bell Tower Hotel

Boutique hotel, free breakfast, free Wi-Fi

0.6 miles

4.1

Inn at the Michigan League

On-campus hotel, historic building

0.9 miles

4.7

Stone Chalet Bed and Breakfast Inn

Bed and breakfast, garden, free parking

0.8 miles

4.8

Ann Arbor Bed & Breakfast

Historic home, free breakfast, free Wi-Fi

1.0 miles

4.4

Residence Inn Ann Arbor Downtown

Extended stay, kitchenettes, free breakfast

Florists and Gift Shops

0.8 km

4.5

Norton´s Flowers & Gifts

Local florist, gift shop

0.9 km

4.3

University Flower Shop

Florist, flower delivery

0.9 km

4.7

Chelsea Flower Shop

Florist, gift shop

1.0 km

4.8

Found Gallery

Gift shop, home decor

1.0 km

4.6

Happy House Gifts

Gift shop, Hallmark store

0.1 km

VA Ann Arbor Canteen

Gift shop, convenience store

Pharmacies

0 km

4.1

VA Ann Arbor Healthcare System Pharmacy

Outpatient pharmacy, prescription refills, medication counseling

0.8 km

4.3

University of Michigan Health Services Pharmacy

24-hour pharmacy, prescription services, over-the-counter medications

0.9 km

3.9

CVS Pharmacy

Prescription services, health screenings, immunizations

1.0 km

3.8

Walgreens Pharmacy

Drive-thru pharmacy, prescription refills, health screenings

0.7 km

4.2

Michigan Medicine Outpatient Pharmacy

Specialty medications, compounding services, medication therapy management

1.0 km

Meijer Pharmacy

Prescription services, immunizations, free antibiotics program

Taxi and Transportation

0.8 km

4.2

Ann Arbor Cab

24/7 service, airport shuttles, local rides

0.9 km

4.5

Fare Ride

Airport transfers, city tours, corporate travel

0.7 km

4.3

Metro Taxi Detroit Airport DTW Transportation Services

Airport shuttles, local rides

0.6 km

4.1

Premier Taxi and Limo Service

Taxi service, limousine rentals

1.0 km

A2 Area MetroRide

Local rides, airport transfers

0.5 km

4.4

Uber

On-demand rides, 24/7 service

ATMs and Banks

0.5 km

4.5

University of Michigan Credit Union - Michigan Medicine Branch

ATM, Checking accounts, Savings accounts, Loans

0.8 km

4.3

Bank of Ann Arbor - Traver Village Branch

ATM, Personal banking, Business banking, Mortgage services

0.9 km

3.8

PNC Bank ATM

ATM services

1.0 km

3.9

Chase ATM

ATM services

1.0 km

3.7

Bank of America ATM

ATM services

1.0 km

3.6

Huntington Bank ATM

ATM services

Parking Lots

0 km

4.2

VA Ann Arbor Healthcare System Parking

Valet parking, Accessible parking

0.5 km

University of Michigan Medical Center Parking

24/7 access, Pay stations

0.8 km

4.5

Fuller Park Parking Lot

Free parking, Park access

Shopping Malls

0.9 km

4.3

Arborland Center

Target, Marshalls, Old Navy, Five Below

0.8 km

4.1

Huron Village Shopping Center

Kroger, Rite Aid, Subway

0.7 km

4.2

Plymouth Road Mall

Plum Market, CVS Pharmacy, Starbucks

Stationery and Copying Services

0.8 km

4.1

FedEx Office Print & Ship Center

Printing, copying, scanning, shipping

0.9 km

4.3

The UPS Store

Printing, copying, packaging, shipping

1.0 km

4.8

Print-Tech, Inc.

Digital printing, offset printing, wide format printing

Car Rental

0.9 km

4.3

Enterprise Rent-A-Car

Economy, fullsize, luxury, minivans, SUVs

0.7 km

3.9

Avis Car Rental

Standard cars, minivans, SUVs

0.7 km

3.7

Budget Car Rental

Compact, minivan, full-size rentals

Patient Experiences

✅ Summary of Positive Reviews

The VA Ann Arbor Healthcare System has received glowing reviews from multiple patients and their families, with emphasis on compassionate care and professional excellence. Many reviewers expressed deep gratitude for the medical and mental health treatment they received, highlighting the facility´s role in significant personal recoveries. Specific praise was given to the ICU team and individual staff such as nurses and doctors, who showed exceptional dedication and compassion. Unique services like sleep studies are also highly appreciated, with remarks on the advanced facilities available. Overall, the Ann Arbor location stands out as providing superior and heartfelt care compared to other VA centers.

❌ Summary of Negative Reviews

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday to Friday, 7:30 a.m. to 4:00 p.m.

Diagnostic Testing

Monday to Friday, 8:00 a.m. to 4:30 p.m.

Laboratory Services

Monday to Friday, 7:30 a.m. to 4:00 p.m.

Pharmacy

Monday to Friday, 8:00 a.m. to 8:00 p.m.; Saturday and Sunday, 8:00 a.m. to 6:00 p.m.

Department Phones

Department	Phone
Main Hospital	734-769-7100
Mental Health	734-845-3471
Pharmacy	734-222-7600

Language and Translation Services

English

VA Ann Arbor Healthcare System

NPI Number : 1679843981

2215 Fuller Rd, Ann Arbor, MI 48105

(734) 769-7100

www.annarbor.va.gov

Departments

Primary Care

Cardiology

Mental Health

Audiology

Dental Care

Ophthalmology

Radiology

Laboratory

Women´s Health

Pharmacy

Physical Therapy

Sleep Medicine

Prosthetics

Nutrition

Geriatrics

Appointment Information

Visiting Hours

Important Doctors

Megan Adams

Emily Abdoler

Ahmed Abdel-Latif

Ebrahim Abdelrazzak

Megan Acho

VA Ann Arbor Healthcare System Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

VA Ann Arbor Healthcare System Nearest Places

Hotels

Graduate Ann Arbor

Bell Tower Hotel

Inn at the Michigan League

Stone Chalet Bed and Breakfast Inn

Ann Arbor Bed & Breakfast

Residence Inn Ann Arbor Downtown

Florists and Gift Shops

Norton´s Flowers & Gifts

University Flower Shop

Chelsea Flower Shop

Found Gallery

Happy House Gifts

VA Ann Arbor Canteen

Pharmacies

VA Ann Arbor Healthcare System Pharmacy

University of Michigan Health Services Pharmacy

CVS Pharmacy

Walgreens Pharmacy

Michigan Medicine Outpatient Pharmacy

Meijer Pharmacy

Taxi and Transportation

Ann Arbor Cab

Fare Ride

Metro Taxi Detroit Airport DTW Transportation Services

Premier Taxi and Limo Service

A2 Area MetroRide

Uber

ATMs and Banks

University of Michigan Credit Union - Michigan Medicine Branch