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Summa Health System – Akron Campus

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Summa Health System - Akron Campus, founded in 1892, is a 625-bed hospital located in downtown Akron, Ohio. It has received numerous accolades, including America´s 50 Best Hospitals Award from Healthgrades. The hospital is renowned for its specialties in cardiovascular care, neurosciences, cancer treatment, and emergency medicine. As a Level I Trauma Center, it provides comprehensive care to the Akron community and surrounding areas.

NPI Number : 1396765681

525 E Market St, Akron, OH 44304

(330) 375-3000

www.summahealth.org

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Departments

Cardiovascular/Heart

Cancer Treatment/Oncology

Diabetes Education

Emergency Care

Ear, Nose and Throat (ENT)

Endocrinology

Digestive Health/Gastroenterology

General Surgery

Home Care

Hospice

Imaging Services

Interventional Radiology

Lab Services

Lung/Pulmonary

Maternity/Childbirth

Mental Health/Behavioral Health

Neurology

Primary Care and Family Medicine

Rehab/Physical Therapy/Occupational Therapy

Senior Health

Urology

Weight Loss Management and Surgery/Bariatric Care

Women´s Health

Wound Care

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Cardiology	Yes	888-819-1068	No	Limited
Emergency	No	330-375-3361	Yes	Yes
Family Medicine	Yes	800-237-8662	No	Limited
Imaging	Yes	330-996-8881	Limited	Limited
Lab Services	No	330-379-5151	Yes	Yes
OB/GYN	Yes	330-319-9500	No	Limited
Urgent Care	No	Not Required	Yes	Yes

Visiting Hours

Department	Visitation Hours	Visitor Limits	Other Details
General Inpatient	8:00 AM - 10:00 PM	2 visitors at a time	Visitors must check in at main entrance
Maternity	8:00 AM - 8:00 PM	3 visitors at a time	1 overnight visitor allowed after 8:00 PM
NICU	24/7 for parents	4 visitors at a time	Siblings under 14 can visit 8:00 AM - 8:00 PM

Important Doctors

Summa Health System – Akron Campus Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Cliff Deveny, M.D.	President and CEO	Executive Leadership	Strategic Development, Hospital Operations
Charles (Chuck) A. Zonfa, M.D.	Interim President - Summa Health System Hospitals	Hospital Administration	Hospital Operations, Quality of Care
Dawn Ahner	Senior Vice President and Chief Financial Officer	Finance	Financial Management, Strategic Planning
Jessica Hudson	President of Summa Foundation and Chief Development Officer	Development	Fundraising, Donor Relations
Penelope Gorsuch	Senior Vice President & Chief Nurse Executive	Nursing	Nursing Operations, Patient Care Quality
Robert Gerberry	Senior Vice President and Chief Legal Counsel	Legal	Legal Affairs, Compliance
Anthony Colly	Senior Vice President of Human Resources and Chief Human Resources Officer	Human Resources	Workforce Management, Employee Relations
Ben Sutton	Executive Vice President, Chief Operating Officer- Providers	Operations	Provider Operations, Clinical Services
Michelle Bisson	Senior Vice President of Marketing & Business Development	Marketing	Marketing Strategy, Business Growth
William Epling	President of Insurance and Networks	Insurance	Health Insurance, Network Management

Average Salary

Department	Service	Average Fee
Cardiology	Basic Consultation	$250
Cardiology	Echocardiogram	$1,500
Cardiology	Angioplasty	$28,000
Oncology	New Patient Consultation	$350
Oncology	Chemotherapy Session	$10,000 - $30,000
Oncology	Radiation Therapy	$15,000 - $50,000
Neurology	Initial Consultation	$300
Neurology	MRI Brain Scan	$2,500
Neurology	EEG	$800
Orthopedics	Initial Consultation	$275
Orthopedics	Knee Replacement	$35,000
Orthopedics	Arthroscopy	$12,000
Outpatient	Physical Therapy Session	$150
Outpatient	X-Ray	$250
Outpatient	Blood Tests	$100 - $1,000

Support Programs for Patients

Program	Description
Financial Assistance Program	Free or discounted care for uninsured/underinsured patients based on income and Federal Poverty Guidelines
Care Management	Assistance with transitions home, finding care, education on managing conditions, coordination of care plans
House Calls Program	Home visits from doctors/nurses for patients with chronic conditions who have difficulty leaving home
SummaCare Enhanced Support	Home-based palliative care with RN and social worker visits for seriously ill patients
Center for Senior Health	Specialized care for older adults, including memory assessments and fall prevention
Health Coaching	Telephonic coaching on nutrition, weight management, physical activity, fall prevention
Summa Health at Home	Home healthcare services including nursing, therapy, and social work

Payment Plans

Payment Plan Option	Details
In-house Payment Plans	- Interest-free - Customized to fit patient needs - Available for all patients - Maximum length up to 60 months - Can be approved before procedure
Health Services Financing (HSF®)	- Partnership with Commerce Bank - Interest-free - For large healthcare costs up to $50,000 - Self-enrollment through Commerce Bank portal
MyChart Payment Plans	- For bills that can´t be paid within 30 days - Shorter term than HSF® option - Does not consider income or other factors
Financial Assistance Program	- Free care for those earning up to 2x Federal Poverty Guidelines - Discounted care for those earning up to 4x Federal Poverty Guidelines
Upfront Payment Options	- Some procedures may require partial upfront payment - Often 50% of estimated cost-sharing - Can sometimes be billed later if patient is unable to pay on service day

Accepted Insurance Companies

Aetna

Cigna

First Health

Healthsmart

Medicaid

Medical Mutual of Ohio

Medicare

Cost Consulting

Department	Financial Counseling Services
Patient Financial Services	- Answers questions about Financial Assistance Program - Provides guidance on payment arrangements - Assists with insurance coverage questions - Helps with Medicare inquiries - Available Monday-Friday 8:00 am to 4:30 pm - Phone: 330-375-6685
Pre-Registration	- Provides financial assistance application forms - Initiates financial assistance application process
Admission/Registration	- Provides financial assistance application forms - Initiates financial assistance application process
Patient Financial Advocates	- Assist with completing financial assistance applications - Answer questions about financial assistance options - Help patients find programs they may qualify for - Available to discuss individual needs and circumstances

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair accessible entrances and rooms - Elevators - Accessible parking spaces - Grab bars in bathrooms
Assistive Devices	- Wheelchairs available - Walkers available - Hearing amplification devices - TTY/TDD phones
Communication Aids	- Sign language interpreters - Language interpreters - Written materials in large print - Braille materials available
Priority Services	- Priority registration/check-in - Escort services available - Extended appointment times if needed
Staff Training	- Disability awareness training for staff - Cultural competency education

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual heart failure clinic - Online heart health assessments
Emergency Medicine	- Virtual triage - Online ER wait times - Telemedicine urgent care
General Medicine	- MyChart patient portal - E-Visit for common conditions - Virtual primary care visits
Mental Health	- Telepsychiatry services - Online mental health screenings - Virtual support groups
Neurology	- Teleneurology consultations - Remote stroke assessments - Online cognitive tests
Oncology	- Virtual tumor board meetings - Remote chemotherapy symptom monitoring - Online cancer risk assessments
Pediatrics	- Virtual pediatric visits - Remote developmental assessments - Online parenting resources
Radiology	- Online imaging results portal - Virtual radiology consultations - Remote image interpretation
Surgery	- Virtual pre-operative assessments - Online post-operative care instructions - Remote wound monitoring
Women´s Health	- Virtual prenatal visits - Online breast health resources - Telemedicine gynecology consultations

Collaborations / Educational Programs

Department	Educational Programs
Dentistry	Dental residency program, advanced technology equipment training
Emergency Medicine	Emergency medicine residency, Level 1 trauma center experience
Family Medicine	Family medicine residency, outpatient care, home visits, addiction medicine
General Surgery	General surgery residency, surgical education and research
Internal Medicine	Internal medicine residency, subspecialty rotations, outpatient clinics
Obstetrics/Gynecology	OB/GYN residency, labor & delivery experience, robotic surgery training
Orthopedic Surgery	Orthopedic surgery residency, subspecialty rotations
Pathology	Pathology residency, anatomic and clinical pathology training
Pharmacy	Pharmacy residency, clinical rotations
Psychiatry	Psychiatry residency, inpatient and outpatient experiences
Transitional Year	One-year transitional program with multidisciplinary rotations
Urology	Urology residency, surgical training

Collaborative Research Projects

Department	Research Projects
Behavioral Health	- Developing tools to identify high-risk individuals for persistent post-traumatic stress - Examining role of trauma and PTSD in physical health - Assessing prevalence of trauma and PTSD in primary care settings - Developing new treatments for women impacted by domestic violence - Evaluating treatment outcomes for traumatic stress
Cardiology	- Congestive heart failure treatment studies - Improving medication compliance research - Pulmonary embolism treatment trials - Testing invasive catheter-directed technology for pulmonary embolisms
Clinical Research Center	- Over 85 open clinical trials - 21 new investigators added - Over 300 new patients enrolled in clinical trials - Trials in oncology, cardiology, infectious disease, psychology, neurology, emergency/trauma, orthopedics
First Step Program	- Integrated care team model for addiction treatment - Expanded to Akron Campus Emergency Department and freestanding ED in Green
Geriatrics	- Care management studies for low-income frail elderly and homebound older adults - Research on delirium, medication reconciliation, caregiver stress, care transitions, elder abuse - Palliative care access studies for inpatients, nursing home and home care patients
Internal Medicine	- Chronic disease management research - Health information technology studies - Clinical ethics consultation research
Neurology	- Mobile health technologies for epilepsy - Advanced diagnostic neuroimaging techniques - Minimally invasive injectable therapeutics for neurological conditions
Translational Research Center	- Early-stage, clinically focused research - Supports physicians and staff in developing innovative treatments

Professional Development Programs

Department	Affiliation/Program
Academic	Northeastern Ohio Universities College of Medicine (NEOUCOM)
Emergency Medicine	ACGME accredited three-year Emergency Medicine residency program
Cardiology	American Heart Association-Accredited Heart Attack Receiving Center
Neurology	Certified Comprehensive Stroke Center
Trauma	Level I Trauma Center verified by American College of Surgeons
Obstetrics	Level IV perinatal center for high-risk pregnancies
Nursing	Magnet recognition by American Nurses Credentialing Center
Residency	11 multispecialty residency and fellowship programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center with PCI	American College of Cardiology
Neurology	Comprehensive Stroke Center	The Joint Commission
Emergency Medicine	Level I Trauma Center	American College of Surgeons
Obstetrics	Level IV Perinatal Center	Ohio Department of Health
Nursing	Magnet Recognition	American Nurses Credentialing Center
Radiology	Breast Imaging Center of Excellence	American College of Radiology
Surgery	Bariatric Surgery Accreditation	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program

Internship and Observation Programs

Department	Opportunity
Cardiology	Student rotation
Emergency Medicine	Student rotation
Family Medicine	Student rotation
Internal Medicine	Student rotation
Neurology	Student rotation
Pharmacy	Summer internship program
Radiology	Student rotation
Research	Unpaid internship
Translational Research Center	Paid internship
Various Departments	College volunteer program
Various Departments	Job shadowing

Hospital Academic Awards and Achievements

Department	Award
Cardiology	America´s 100 Best Hospitals for Cardiac Care Award™ (2024)
Emergency Care	Critical Care Excellence Award™ (2024, 2023, 2022, 2021, 2020)
Gastroenterology	America´s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2025, 2024)
General	America´s 50 Best Hospitals Award™ (2024)
Neurology	Neurosciences Excellence Award™ (2025, 2024, 2023)
Neurosurgery	Cranial Neurosurgery Excellence Award™ (2025, 2024, 2023)
Nursing	Magnet® Recognition (2021)
Pulmonology	America´s 100 Best Hospitals for Pulmonary Care Award™ (2025, 2024, 2023)
Stroke Care	America´s 100 Best Hospitals for Stroke Care Award™ (2025, 2024, 2023)

Hospital Specialization and Expertise Opportunit

Department	Program
Critical Care Medicine	Fellowship
Dentistry	General Practice Residency
Emergency Medicine	Residency
Family Medicine	Residency (Akron & Barberton Campuses)
General Surgery	Residency
Internal Medicine	Residency
Obstetrics & Gynecology	Residency
Orthopaedic Surgery	Residency
Pathology	Residency
Pharmacy	Residency
Psychiatry	Residency
Transitional Year	Residency
Urology	Residency

Hospital Residency and Assistantship Programs

Department	Program Type
Dentistry	General Practice Residency
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics & Gynecology	Residency
Orthopaedic Surgery	Residency
Pathology	Residency
Pharmacy	Residency
Psychiatry	Residency
Surgery	Residency
Transitional Year	Residency
Urology	Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Financial Assistance Program for uninsured/underinsured patients - Sliding scale discounts based on income and Federal Poverty Guidelines - Free care for patients earning up to 250% of Federal Poverty Level - Discounted care for patients earning 251-400% of Federal Poverty Level
Billing	- Payment plans available - 15% discount for self-pay patients - Minimum $50 payment accepted with balance billed
Emergency Care	- Emergency care provided regardless of ability to pay - EMTALA compliance guaranteed
Insurance Enrollment	- Assistance applying for Medicaid - Guidance on Health Insurance Marketplace options
Discounted Services	- Uninsured discount policy for medically necessary services - Ohio Hospital Care Assurance Program (HCAP) participation
Financial Counseling	- One-on-one counseling available - Explanation of financial assistance options - Help finding applicable programs

Hospital Research Collaborations

Department	Research Partners
Clinical Research Center	Industry sponsors, Investigator-initiated studies
Cardiovascular Institute	Northeast Ohio Medical University (NEOMED)
Internal Medicine	Educational Innovations Project (EIP)
Psychiatry	Kent State University, University of Akron
Seniors Institute	Northeast Ohio Medical University (NEOMED)
Surgery	IC-MedTech, Mayo Clinic

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Medicine	ACGME accredited 3-year Emergency Medicine residency program with 8 residents per class
Internal Medicine	Teach Med Team several weeks per quarter for hospitalist physicians
Medical Education	Resident Mentorship Outreach Program for 1st and 2nd year medical students
Nursing	Nurse Residency program for new graduate nurses
Pathology	Anatomic and Clinical Pathology Residency with mentoring and one-on-one teaching

Summa Health System – Akron Campus Nearest Places

Hotels

0.3 km

4.3

Courtyard by Marriott Akron Downtown

Free Wi-Fi, Fitness center, Bar/lounge

0.8 km

4.1

Hilton Garden Inn Akron

Free Wi-Fi, Restaurant, Fitness center

0.9 km

3.5

Akron City Centre Hotel

Free Wi-Fi, Restaurant, Fitness center

1.0 km

3.2

Rodeway Inn

Free Wi-Fi, Free parking

1.0 km

3.7

Red Roof Inn Akron

Free Wi-Fi, Pet-friendly

1.1 km

Comfort Inn & Suites Akron

Free breakfast, Free Wi-Fi, Fitness center

Florists and Gift Shops

0.1 km

4.3

Hospital Gift & Plant Place

Hospital gift shop, plants, flowers

0.2 km

4.1

Summa Health Gift Shop

Hospital gift shop, flowers

0.8 km

4.5

Akron Colonial Florists

Flower shop, arrangements, delivery

0.9 km

4.8

The Peanut Shoppe

Gift shop, nuts, candy

1.0 km

4.7

Akron Glass Works

Glass art, gifts, classes

1.0 km

4.8

Don Drumm Studios & Gallery

Art gallery, unique gifts, sculptures

Food and Restaurant

0 km

4.2

Virtues

American, Contemporary

0.2 km

3.8

Subway

Sandwiches, Fast Food

0.1 km

Starbucks

Coffee, Light Snacks

0.2 km

4.3

Icebox

Ice Cream, Sandwiches

0.1 km

3.9

Cassava Café

American, Cafeteria

0.9 km

4.6

Diamond Deli

Deli, Sandwiches

Pharmacies

0 km

4.1

Summa Health Akron Retail Pharmacy

Hospital pharmacy, Specialty medications

0.2 km

3.8

CVS Pharmacy

24-hour pharmacy, Drive-thru

0.7 km

4.5

Klein´s Pharmacy

Independent pharmacy, Personalized service

0.8 km

4.2

Ritzman Pharmacy

Local chain, Medication synchronization

0.9 km

4.3

Akron Children´s Hospital Pharmacy

Pediatric specialty pharmacy, Compounding

1 km

4.7

Highland Square Pharmacy

Independent pharmacy, Home delivery

Taxi and Transportation

0.5 km

3.8

City Yellow Cab

Taxi service, 24/7 availability, Wheelchair accessible

0.7 km

4.2

Rides 4 Less Taxi Service

Taxi service, Airport transfers, Local rides

0.9 km

Anytime Taxi 24/7

24/7 taxi service, Airport transfers, Local rides

0.8 km

3.5

Tri County Taxi & Tire

Taxi service, Tire services

0.6 km

3.9

Akron Express Taxi

Taxi service, Airport transfers

1.0 km

4.1

1express transportation llc

Transportation service, Airport transfers

ATMs and Banks

0.8 km

3.8

Fifth Third Bank Highland Square

ATM, Safe Deposit Boxes, Investment Services

0.9 km

3.5

KeyBank Highland Square

ATM, Safe Deposit Box, Investment Services, Night Deposit

0.1 km

U.S. Bank Branch

ATM, Notary Available, Money Orders

0.7 km

3.2

PNC Bank East Exchange Branch

Drive-up ATM, Vestibule ATM

0.5 km

BMO ATM

24/7 ATM

0.9 km

Chase Bank ATM

24/7 ATM

Parking Lots

0.5 km

4.2

Dart St. Surface Lot

Handicap Accessible, Oversize Vehicle Friendly, Self Park

0.8 km

3.9

High/Market Parking Deck

595 spaces, $7 daily max, $70 monthly

0.1 km

Summa Health Parking Lot

Hospital parking, Disability parking

Shopping Malls

0.5 km

Shoppes at Akron Centre

Downtown shopping center with various retail stores and restaurants

0.9 km

4.3

Northside Marketplace

Indoor market with local vendors, artisans, and food options

1.0 km

4.1

Canal Place

Mixed-use development with offices, retail spaces, and restaurants

Stationery and Copying Services

0.3 km

4.1

FedEx Office Print & Ship Center

Printing, copying, shipping, passport photos

0.7 km

4.7

Elite Printing Plus

Digital printing, offset printing, large format printing

0.9 km

4.8

Minuteman Press

Business cards, brochures, banners, promotional products

Car Rental

0.3 km

4.1

Enterprise Rent-A-Car

Economy cars, SUVs, trucks, vans

0.5 km

3.9

Avis Car Rental

Compact cars, luxury vehicles, SUVs

0.5 km

3.8

Budget Car Rental

Economy cars, full-size cars, minivans

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight the exceptional care provided by the staff at Summa Health System – Akron Campus. Patients commend the professionalism and attentive nature of the doctors and nurses, with specific praise for Dr. Johanna Cook and Dr. Glessing, who were instrumental in successful medical procedures. Reviewers appreciated the clear communication and felt safe and supported during their surgeries. The dedication and life-saving actions of nurses like Kate and Kelsey were particularly emphasized.

❌ Summary of Negative Reviews

Negative reviews focus on considerable dissatisfaction with emergency room experiences at Summa Health System – Akron Campus. Complaints include long waiting times, rude and inattentive staff, and poor communication regarding patient care. Hygiene issues were a significant concern, with reports of unclean facilities and unresponsive staff. Additionally, inconsistencies in policy communication and indifferent behavior from some nurses further contributed to negative perceptions.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 7:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 7:00 AM - 6:30 PM, Saturday: 8:00 AM - Noon

Laboratory Services

Monday - Friday: 7:00 AM - 4:30 PM, Saturday: 8:00 AM - 11:45 AM

Cafeteria

Monday - Friday: 6:30 AM - 6:30 PM, Weekends: 6:30 AM - 2:00 PM

Department Phones

Department	Phone
Emergency Department	330.375.3361
General Information	330.375.3000
Lab Services	330.375.3000
Maternity	330.375.3000
Quality Department	330.375.6765

Language and Translation Services

English
Spanish
Chinese
German
Arabic
Russian
French
Vietnamese
Korean
Italian
Japanese
Dutch
Ukrainian
Romanian
Nepali

Summa Health System – Akron Campus

NPI Number : 1396765681

525 E Market St, Akron, OH 44304

(330) 375-3000

www.summahealth.org

Departments

Cardiovascular/Heart

Cancer Treatment/Oncology

Diabetes Education

Emergency Care

Ear, Nose and Throat (ENT)

Endocrinology

Digestive Health/Gastroenterology

General Surgery

Home Care

Hospice

Imaging Services

Interventional Radiology

Lab Services

Lung/Pulmonary

Maternity/Childbirth

Mental Health/Behavioral Health

Neurology

Primary Care and Family Medicine

Rehab/Physical Therapy/Occupational Therapy

Senior Health

Urology

Weight Loss Management and Surgery/Bariatric Care

Women´s Health

Wound Care

Appointment Information

Visiting Hours

Important Doctors

Mansur H Assaad

Chelsea M Kennedy-Snodgrass

Harsha V Mudrakola

Masroor Mustafa

Faisal S Qadir

Valeri Wolf

Jeffrey T Junko

Derek J Klaus

Jacqueline M Tulodzieski-Ahlstrom

Summa Health System – Akron Campus Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Summa Health System – Akron Campus Nearest Places

Hotels

Courtyard by Marriott Akron Downtown

Hilton Garden Inn Akron

Akron City Centre Hotel

Rodeway Inn

Red Roof Inn Akron

Comfort Inn & Suites Akron

Florists and Gift Shops

Hospital Gift & Plant Place

Summa Health Gift Shop

Akron Colonial Florists

The Peanut Shoppe

Akron Glass Works

Don Drumm Studios & Gallery

Food and Restaurant

Virtues

Subway