✅ Summary of Positive Reviews
Suburban Hospital receives glowing reviews from patients who appreciate the staff´s excellence in mental health care. Michael R. emphatically praises the team for their outstanding care and professionalism, highlighting the staff´s family-like camaraderie and their promptness in achieving treatment goals. The hospital is recognized as the best in the Washington DC & Baltimore region for mental health services, and patients feel honored to recommend the compassionate and highly skilled staff.
❌ Summary of Negative Reviews
Many patients express dissatisfaction with their experiences at Suburban Hospital, pointing to ineffectual communication, disorganized check-in processes, and unprofessional environments. Criticisms include being misdirected, long wait times, and unclean facilities. Visitors feel let down by the hospital´s failure to live up to its Johns Hopkins affiliation, citing a care system that feels impersonal and haphazard. Nonetheless, some staff like ultrasound tech Amanda receive individual praise for their kindness and professionalism amidst otherwise disappointing service experiences.