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Reynolds Army Health Clinic

2.8 (180)

Reynolds Army Health Clinic, established in 1969, is located at Fort Sill, Oklahoma. While it does not have inpatient beds, the clinic provides comprehensive outpatient care to military personnel and their families. The facility has earned The Joint Commission´s Gold Seal of Approval for Ambulatory Health Care and is known for its primary care, urgent care, and specialized services like physical therapy and occupational health.

NPI Number : 1487752960

4301 Wilson St, Fort Sill, OK 73503

(580) 558-2000

reynolds.tricare.mil

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Departments

Primary Care

Specialty Care

Mental Health

Rehabilitative Services

Laboratory Services

Radiology

Urgent Care

Physical Therapy

Occupational Therapy

Chiropractic Services

Appointment Information

Department	Appointment Options
General Appointments	- Call 833-286-3732 - Online: patientportal.mhsgenesis.health.mil - Walk-in services available (limited)
Primary Care	- Call 833-286-3732 - Online: patientportal.mhsgenesis.health.mil - Same-day appointments may be available
Immunizations	- Walk-in services available - Last immunization given at 3:30 PM
Urgent Care	- Walk-in services available - Open 7 days a week, 7:00 AM - 6:00 PM
Pharmacy	- Refill line: 580-558-2442 - ScriptCenter kiosk available 7 days a week, 7:00 AM - 6:00 PM

Visiting Hours

Department	Visitation Options
Family Medicine	- Call 833-286-3732 to schedule appointments - Use patient portal at patientportal.mhsgenesis.health.mil - Walk-in services available - Same-day appointments may be offered
Primary Care	- Call 833-286-3732 to schedule appointments - Use patient portal at patientportal.mhsgenesis.health.mil - Walk-in services available - Same-day appointments may be offered
Specialty Care	- Referral required from primary care provider - Call 833-286-3732 to schedule appointments after referral
Urgent Care	- Walk-in services available 7 days a week, 7:00 AM - 6:00 PM - No appointment needed

Reynolds Army Health Clinic Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
COL Jason Ferguson	Commander	Administration	Family Medicine, Strategic Studies, Business Administration
CSM Jackson	Command Sergeant Major	Administration	Medical-Surgical Nursing, Practical Nursing, Medical Logistics
COL Randall J. Freeman	Deputy Commander, Clinical Services	Clinical Services	Clinical Operations, Electronic Health Records
Dr. Janet Seratte	Clinical Pharmacist	Pharmacy	Diabetic Patient Care
Joel McFarland	Public Affairs Officer	Public Affairs	Communications, Public Relations

Average Salary

Department	Service	Average Cost	Notes
Cardiology	EKG	$50-$100	Covered by TRICARE
Cardiology	Stress Test	$200-$400	May require referral
Oncology	Chemotherapy (per session)	$1000-$3000	Covered with authorization
Neurology	MRI Brain Scan	$500-$1000	Referral required
Orthopedics	Joint Replacement	$15000-$30000	Inpatient procedure
Outpatient	Primary Care Visit	$0-$50	Copay may apply
Outpatient	Specialist Consultation	$50-$100	Referral may be needed

Support Programs for Patients

Department	Programs/Services
Case Management	Assistance navigating complex health care and support systems
Family Medicine	Patient Centered Medical Home (PCMH) model
Nutrition Services	Comprehensive counseling, Medical Nutrition Therapy
Occupational Health	Health education, workplace health promotion
Primary Care	Internal Medicine, Pediatric Care, Specialty Clinics
Public Health	Nutritional guidance for military readiness and resilience

Payment Plans

Payment Option	Details
Interest-Free Payment Plans	Available for up to 24-30 months
Discounted Rates	May be offered for uninsured patients
Financial Assistance Programs	Available for patients with financial hardship
Sliding Scale Discounts	Based on income and federal poverty guidelines
Upfront Payment Discounts	May be available for elective procedures
Third-Party Financing	Options like CareCredit for elective procedures
Flexible Repayment Terms	Customized plans based on patient´s financial situation
Online Payment Portal	For convenient bill pay and account management

Accepted Insurance Companies

Tricare

Cost Consulting

Department	Financial Services
Beneficiary Counseling and Assistance Coordinator (BCAC)	Provides guidance on TRICARE benefits and costs
Customer Service	Assists with billing inquiries and financial concerns
Patient Advocate	Helps resolve billing issues and explains treatment costs
TRICARE Service Center	Offers information on coverage, costs, and payment options

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Accessible entrances and routes - Wheelchair ramps - Elevators - Accessible restrooms - Accessible parking spaces
Assistive Devices	- Wheelchairs - Walkers - Crutches
Communication Aids	- Sign language interpreters available - TTY/TDD devices - Large print materials
Priority Services	- Priority appointment scheduling - Assistance with check-in and navigation
Staff Training	- Disability awareness training for staff - Specialized care coordinators

Digital Health Services

Department	Digital Health Services
Behavioral Health	- Telemynd telemedicine service for virtual behavioral health appointments - Online self-help resources and tools
Family Medicine	- MHS GENESIS Patient Portal for secure messaging, appointment scheduling, and health record access - Virtual appointments via video visit - Remote health monitoring for chronic conditions
Pharmacy	- Q-Anywhere remote pharmacy check-in system - Online prescription refill requests and tracking
Primary Care	- Doctor On Demand telemedicine service for virtual urgent care - Secure messaging with care team - Online health risk assessments
Radiology	- Online imaging results viewing - Electronic image sharing with off-post providers
Specialty Care	- Virtual specialty care consultations - Electronic referral management

Collaborations / Educational Programs

Department	Educational Program
Allergy/Immunology	Outpatient rotation, 1-2 days per week, 9 a.m. - 4:30 p.m.
Anesthesiology	Hands-on skills training in airway procedures and IV placement
Burn	Inpatient rotation, 50% operating room time
Cardiology	Point of care ultrasound training, including echocardiogram
Dermatology	Rotation in routine clinic, urgent clinic, high-risk skin cancer clinic, Mohs surgery
Endocrinology	Outpatient clinic rotation, inpatient consults, weekly academic conference
Family Medicine	Outpatient clinic rotation, Monday - Friday, 7:30 a.m. – 4:30 p.m.
Medical Education	Weekly ultrasound academic sessions, resident-led afternoon conference series

Collaborative Research Projects

Department	Research Projects
Behavioral Health	Clinical trial on PTSD treatment using virtual reality therapy
Cardiology	Development of wearable ECG monitoring device for active duty soldiers
Physical Therapy	Study on injury prevention techniques for combat training
Pharmacy	Trial of new antimalarial medication for deployed troops
Primary Care	Implementation of MHS GENESIS electronic health record system

Professional Development Programs

Department	Affiliations & Professional Development
Family Medicine	American Academy of Family Physicians
Internal Medicine	American College of Physicians
Pediatrics	American Academy of Pediatrics
Mental Health	American Psychiatric Association
Pharmacy	American Society of Health-System Pharmacists
Radiology	American College of Radiology
Laboratory	American Society for Clinical Laboratory Science
Optometry	American Optometric Association
Dental	American Dental Association
Physical Therapy	American Physical Therapy Association

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Ambulatory Health Care	Gold Seal of Approval	The Joint Commission
Behavioral Health Care	Gold Seal of Approval	The Joint Commission
Primary Care Medical Home	Gold Seal of Approval	The Joint Commission
Laboratory	Accreditation	College of American Pathologists
Outpatient Rehabilitation	Accreditation	The Joint Commission

Internship and Observation Programs

Department	Internship/Observation Opportunity
Behavioral Health	Clinical Psychology Internship Program
Internal Medicine	Medical Student Rotations
Nursing	Nurse Summer Training Program
Occupational Health	Shadowing Opportunities
Physical Therapy	Clinical Rotations
Public Health	Army Public Health Nursing Internships

Hospital Academic Awards and Achievements

Department	Awards/Recognition
Ambulatory Health Care	Joint Commission Gold Seal of Approval
Army Wellness Center	Praise for dedication to caring for Drill Instructors
Behavioral Health Care and Human Services	Joint Commission Gold Seal of Approval
Clinical Pharmacy	Praise for diabetic patient care practices
Overall Facility	27% pass rate in Expert Field Medical Badge competition
Pharmacy	Process Improvement project recommended for sharing
Primary Care Medical Home	Joint Commission Gold Seal of Approval
Red Cross Volunteer Program	Presidential Lifetime Volunteer Award

Hospital Specialization and Expertise Opportunit

Department	Residency/Training Available
Dermatology	No information available
Family Medicine	No information available
Internal Medicine	No information available
Neurology	No information available
Occupational Health	No information available
Optometry	No information available
Pediatrics	No information available
Physical Medicine	No information available
Podiatry	No information available
Rehabilitative Services	No information available
Sleep Medicine	No information available

Hospital Residency and Assistantship Programs

Department/Specialty	Training Program
Family Medicine	Residency
General Medical Education	12-month CODA accredited dental residency

What are the activities of the hospital for patients without insurance?

Department/Service	Details
Urgent Care Clinic	Available 7 days a week, 7:00 AM - 6:00 PM
Emergency Care	No emergency room on-site; patients directed to local civilian hospitals
Financial Assistance	Referral to local civilian hospitals for financial aid programs
Payment Plans	Not available at Reynolds; may be offered at referred civilian facilities
Discounted Services	Not offered directly; patients may qualify at referred civilian facilities
Insurance Guidance	Referral to TRICARE or local healthcare marketplace options
Free Clinics Referral	Information on local free and charitable clinics for uninsured
Community Resources	Referrals to local safety net providers and social services

Hospital Research Collaborations

Department	Research Partners
Combat Medical Skills Sustainment	- Uniformed Services University - University of Maryland - University of Pittsburgh - Mayo Clinic
Trauma Research	- Army Institute of Surgical Research - 59th Medical Wing - Naval Medical Research Unit
Human Performance	- University of Texas at San Antonio - Southwest Research Institute - Brooke Army Medical Center - Center for the Intrepid

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
General	Healthcare Alumni Mentorship Program for current MBA students interested in healthcare careers
Internal Medicine	Residency Advising Mentorship Program (RAMP) - faculty mentorship and peer mentorship for residents
Medical School	Educators-4-CARE (E4C) program matches incoming students with faculty mentors
Nursing	Nurse Mentorship Program pairs new nurses with experienced nurses for support
Ophthalmology	Mentoring program for junior faculty with clinical and research mentorships
Primary Care	Structured clinician mentoring program with mentoring committees for faculty

Reynolds Army Health Clinic Nearest Places

Hotels

0.8 km

4.5

Homewood Suites by Hilton Lawton

Free breakfast, Indoor pool, Free WiFi

0.9 km

4.3

Hilton Garden Inn Lawton-Fort Sill

Free WiFi, Restaurant, Fitness center

1.0 km

4.2

Candlewood Suites Lawton Fort Sill

Free WiFi, Kitchenette, Fitness center

1.0 km

4.1

SpringHill Suites by Marriott Lawton

Free breakfast, Indoor pool, Free WiFi

1.0 km

Fairfield Inn & Suites by Marriott Lawton

Free breakfast, Indoor pool, Free WiFi

1.0 km

3.9

Holiday Inn Express & Suites Lawton-Fort Sill

Free breakfast, Indoor pool, Free WiFi

Florists and Gift Shops

0.8 km

4.5

Flowers by Ramon

Fresh flowers, flower delivery, gifts

0.9 km

4.7

Scott´s House of Flowers

Flower arrangements, gifts, delivery

0.5 km

4.2

Fort Sill Thrift Shop

Consignment items, clothing, merchandise

0.1 km

4.3

White Buffalo Coffee Bar

Coffee, snacks, gifts

0.7 km

Fort Sill Post Trader´s Store

Cards, stationery, gift wrap

0.9 km

4.1

Massad´s Gift Shop

Gifts, jewelry, wedding registry

Food and Restaurant

0.1 km

4.5

White Buffalo Coffee Bar

Coffee, Breakfast, Sandwiches

0.2 km

Subway

Sandwiches, Salads, Fast Food

0.3 km

3.8

Burger King

Burgers, Fast Food

0.4 km

4.2

Starbucks

Coffee, Pastries

0.5 km

3.9

Taco Bell

Mexican-inspired Fast Food

0.6 km

4.1

Popeyes

Fried Chicken, Fast Food

Pharmacies

0 km

4.1

Reynolds Army Health Clinic Pharmacy

Military pharmacy, prescription services

0.8 km

3.9

Pharmissary

Military pharmacy, adjacent to Fort Sill Commissary

0.9 km

3.8

Lawton VA CBOC Pharmacy

VA pharmacy services

0.2 km

Fort Sill Outpatient Pharmacy

Outpatient pharmacy services

0.5 km

3.7

Troop Medical Clinic Pharmacy

Military pharmacy, troop medical services

0.7 km

3.9

Fort Sill PX Pharmacy

Military exchange pharmacy services

Taxi and Transportation

0.8 km

4.2

AmeriCab Taxi & Courier Service LLC

Taxi service, courier service, 24/7 availability

0.9 km

3.8

Lawton Area Transit System (LATS)

Fixed route bus, para-transit, charter bus

0.7 km

3.5

Peoples Cab

Taxi service

0.9 km

3.7

Yellow-Radio-Checker

Taxi service

0.6 km

Affordable Airport Shuttle

Airport shuttle service

0.8 km

4.1

Hanza´s Soldier Xpress

Shuttle service, charter bus

ATMs and Banks

0.1 km

4.3

Fort Sill Federal Credit Union

ATM, Checking, Savings, Loans

0.2 km

4.5

Navy Federal Credit Union

ATM, Military Banking, Loans

0 km

3.8

ATM (Inside Reynolds Army Health Clinic)

Cash Withdrawals, Balance Inquiries

0.8 km

3.9

Fort Sill National Bank

Full-Service Banking, ATM, Military Banking

0.9 km

3.5

ATM (Near PX)

24/7 Access, Cash Withdrawals

1.0 km

4.2

USAA ATM

Military-Focused, No-Fee Withdrawals for Members

Parking Lots

0 km

Reynolds Army Health Clinic Parking

Free onsite parking, Handicap accessible

0.8 km

Fort Sill Visitor Center Parking

Free parking, Visitor information

0.9 km

Fort Sill PX Parking

Free parking, Shopping center access

Shopping Malls

0.9 km

3.9

Central Mall

Department stores, food court, specialty shops

0.8 km

4.2

Cache Road Square

Grocery store, restaurants, retail shops

0.7 km

Sheridan Village Shopping Center

Retail stores, restaurants, services

Stationery and Copying Services

0.8 km

4.7

Frog Printing & Award Center LLC

Custom designs, graphic printing, laser engraving, business supplies, plaques and awards

0.9 km

4.2

Fort Sill Beacon Express Store

Office supplies, binders, calendars, copier paper, business cards

1.0 km

4.5

The UPS Store

Printing services, custom stationery, business cards, document copying

Car Rental

0.8 km

4.2

Enterprise Rent-A-Car

Wide selection of vehicles, Free pick-up

0.9 km

3.8

Budget Car Rental

Economy to full-size cars, SUVs

0.9 km

3.9

Avis Car Rental

Various car types, Avis Preferred program

Patient Experiences

✅ Summary of Positive Reviews

Reynolds Army Health Clinic is praised for its commitment to patient care and accommodating same-day appointments even when patients arrive late in the day. The pharmacy stands out with its excellent service, ensuring patients receive prescriptions promptly before closing. Such dedication by the staff is appreciated by patients who have noted that this level of service is superior to other military facilities.

❌ Summary of Negative Reviews

Several patients expressed significant dissatisfaction with the Reynolds Army Health Clinic, highlighting issues such as abrupt PCM changes without notice, limited urgent care hours, and a cumbersome call center. The pharmacy faces criticism for slow prescription processes. Additionally, encounters with disrespectful staff at the front desk and dismissive attitudes towards patient pain were highlighted as major concerns.

Working Hours

Main Clinic

Monday - Friday 7:30 a.m. - 4:30 p.m.

Urgent Care Clinic

7 Days a Week 7:00 a.m. - 6:00 p.m.

Main Laboratory

Monday - Friday 7:00 a.m. - 4:00 p.m.

Radiology

Monday - Friday 7:30 a.m. - 4:30 p.m.

Mental Health

Monday - Friday 7:30 a.m. - 4:30 p.m.

Department Phones

Department	Phone
Appointment Line	833-286-3732
Information Desk	580-558-2800
Main Pharmacy	580-558-2443
Pharmissary	580-442-2013
Refill Line	580-558-2442
Urgent Care	580-558-2770

Language and Translation Services

English
Spanish