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PeaceHealth Sacred Heart Medical Center at RiverBend

2.9 (754)

PeaceHealth Sacred Heart Medical Center at RiverBend, established in 2008, is a 384-bed tertiary care facility in Springfield, Oregon. It serves as a Level II trauma center and has received accolades including 5-star CMS ratings and Leapfrog ´A´ grades for quality and safety. The hospital is renowned for its cardiovascular care, Neurosurgery, orthopedics, and neonatal intensive care unit.

NPI Number : 1083888515

3333 RiverBend Dr, Springfield, OR 97477

(541) 222-7300

www.peacehealth.org

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Departments

Emergency Department and Trauma Center

Imaging

Outpatient Pharmacy

Wound and Ostomy Care

Infusion Center

Outpatient Therapy

Comprehensive Stroke Center

Chest Pain Center

Hyperbaric Center

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Cardiology	Yes	541-222-3531	No	Limited
Imaging	No	541-222-7300	No	Yes
Emergency	No	911	Yes	Yes
Primary Care	Yes	541-222-7300	Limited	Yes
Obstetrics	Yes	541-686-7166	No	Limited
Surgery	No	541-222-7300	No	No

Visiting Hours

Visitation Type	Details
Online Scheduling	Available 24/7 through My PeaceHealth patient portal
Phone Scheduling	Call 541-222-7300 to schedule a visit
Same-Day Visits	Allowed, subject to patient condition and unit policies
Video Visits	Available for some patients through Zoom
Walk-In Visits	Limited, check with nursing staff upon arrival

Important Doctors

PeaceHealth Sacred Heart Medical Center at RiverBend Information

Management and Leadership Team

Name	Title	Areas of Expertise / Responsibilities
Dr. James McGovern	Chief Hospital Executive, PeaceHealth Oregon Network	Hospital operations, quality improvement, strategic leadership
Dr. Kim Ruscher	Chief Medical Officer, PeaceHealth Oregon Network	Quality, patient safety, medical staff, utilization management
Heather Wall	Chief Nursing Officer	Nursing operations, patient care quality
Brad Membel	Chief Financial Officer	Financial management, strategic planning
Alicia Beymer	Chief Administrative Officer	Administrative oversight, operational efficiency
Susan Blane	Director of Community Health	Community health initiatives, partnerships
Greg Miller	Director, Government Affairs	Government relations, policy advocacy
Elva N. Sipin	Vice President of Operations	Operational oversight, process improvement

Average Salary

Department	Common Procedure/Service	Average Cost	Notes
Cardiology	Echocardiogram	$1,500 - $2,500	Costs may be higher for more complex imaging
Cardiology	Cardiac Catheterization	$25,000 - $35,000	Includes facility and physician fees
Oncology	Chemotherapy Session	$10,000 - $20,000	Varies based on drugs and duration
Oncology	Radiation Therapy	$15,000 - $25,000	Per treatment course
Neurology	MRI Brain Scan	$2,000 - $3,000	With and without contrast
Neurology	EEG	$800 - $1,500	Routine outpatient procedure
Orthopedics	Total Knee Replacement	$30,000 - $50,000	Includes surgery and hospital stay
Orthopedics	Physical Therapy Session	$100 - $300	Per session
Outpatient	Primary Care Visit	$150 - $300	New patient visits may cost more
Outpatient	Specialist Consultation	$200 - $500	Varies by specialty

Support Programs for Patients

Program	Description
Financial Assistance	Sliding scale fees based on family size and income
Home Health	In-home clinical and rehabilitative services
Palliative Care	Specialized care for people with serious illnesses
Hospice	End-of-life care in patient´s home or facility
Social Work Services	Care coordination and connection to community resources
Spiritual Care	Chaplain services and spiritual support
Volunteer Services	Companionship and support from trained volunteers
Compassionate Care Fund	Assistance for medical equipment and supplies

Payment Plans

Payment Option	Details
In-house Payment Plans	Up to 12 equal monthly payments
Long-term Payment Plans	Offered through third-party vendor for larger balances
Interest-free Plans	Available for some payment plans
Automatic Payments	Can be set up with credit card
Minimum Payment	Starting at $25 per month
Flexible Terms	Customized to patient´s budget
Future Bills	Option to include in monthly plan

Accepted Insurance Companies

Aetna

Kaiser Permanente

Medicaid

Medicare

Multiplan

Pacificsource

Tricare

Cost Consulting

Department	Financial Services
Customer Service	Answers billing questions, 877-202-3597
Financial Assistance	Applications available before, during, or after treatment
Financial Counseling	Works with patients to identify payment options
MyPeaceHealth	Online access to billing information and statements
Patient Financial Services	Provides cost estimates upon request
Revenue Cycle	Handles appeals of financial assistance decisions

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair ramps - Elevators - Accessible parking spaces - Wide doorways and hallways
Assistive Devices	- Wheelchairs - Walkers - Canes - Hospital beds with adjustable positions
Communication Aids	- Sign language interpreters - TTY/TDD devices - Language interpretation services - Written materials in alternative formats (large print, Braille)
Priority Services	- Expedited check-in for patients with disabilities - Designated quiet spaces for patients with sensory sensitivities
Staff Training	- Cultural competency training - Disability awareness training - Training on use of assistive devices and communication aids

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual heart failure clinic - Online cardiac rehab programs
Emergency	- Virtual ER triage - Online ER wait times - Telehealth Urgent Care
General	- My PeaceHealth patient portal - Video visits - E-check-in - Online bill pay - Prescription refills
Imaging	- Online imaging results - Virtual radiology consults
Laboratory	- Online lab results - At-home lab testing kits
Mental Health	- TelePsychiatry - Online therapy sessions - Mental health apps
Neurology	- TeleStroke services - Remote neurological assessments
Oncology	- Virtual tumor board - Remote chemotherapy monitoring - Online cancer support groups
Orthopedics	- Virtual physical therapy - Remote Rehabilitation monitoring
Pediatrics	- Virtual pediatric visits - Remote developmental assessments
Primary Care	- Telehealth appointments - E-visits for minor conditions - Secure messaging with providers
Pulmonology	- Remote pulmonary function testing - Virtual COPD management

Collaborations / Educational Programs

Department	Program
Family Medicine	Core rotation (FAMP 730) - 1 student per rotation
Internal Medicine	Core rotation (IMED 730) - 2 students per rotation
Neurology	Core rotation (NEUR 730) - 4 students per year
Pediatrics	Core rotation (PEDI 730) - 1 student per rotation
Surgery	Core rotation (SURG 730) - 2 students per rotation
Addiction Medicine	Elective rotation (FAMP 709HA)
Anesthesiology	Elective rotation (ANST 709H)
Arthritis/Rheumatology	Elective rotation (ARTH 709H)
Cardiology	Elective rotation (CARD 709H)
Community Family Medicine	Elective rotation (FAMP 709D)
Dermatology	Elective rotation (DERM 709H)
Emergency Medicine	Elective rotation (EMER 709H)
Gastroenterology	Elective rotation (GSTR 709H)
Hematology-Oncology	Elective rotation (HEMA 709H)
Infectious Disease	Elective rotation (INFD 709H)
IM Hospitalist Ward	Elective rotation (HOSP 709H)
Interventional Radiology	Elective rotation
OB/Gyn Laborist	Elective rotation (OBGY 709L)
Ophthalmology	Elective rotation (OPHT 709H)
Pediatric Surgery	Elective rotation (PEDI 709R)
Perinatology Sub-I	Elective rotation (OBGY 709K)
Advanced Surgery	Elective rotation (709H)

Collaborative Research Projects

Department	Research Projects
Neurosciences	- Multi-Arm Optimization of Stroke Thrombolysis (MOST) trial - Anticoagulation for Stroke Prevention and Recovery After ICH (ASPIRE) study - Sleep for Stroke Management and Recovery Trial (Sleep SMART) - Statins in Intracerebral Hemorrhage (SATURN) trial
Cardiology	- Chest Pain Center accreditation research - Collaboration with Eugene Springfield Fire on community CPR training - AED equipment partnership with Eugene Police Foundation
General Medicine	- Community Health Worker placement project with PacificSource - CNA, MA, APC & Clinical Ancillary training programs - LCC Nursing Program partnership
Oncology	- Gamma Knife Esprit radiosurgery system upgrade - Clinical trials for cancer treatments
Behavioral Health	- Development of new 96-bed Timber Springs Behavioral Health Hospital - Collaboration on Lane County Stabilization Center

Professional Development Programs

Department	Affiliations & Professional Development
Clinical Pastoral Education	ACPE: The Standard for Spiritual Care and Education
Continuing Medical Education	Accreditation Council for Continuing Medical Education, Oregon Medical Association
Cardiology	Oregon Heart and Vascular Institute
Medical Education	Oregon Health & Science University School of Medicine
Trauma Education	American College of Surgeons STOP THE BLEED, Advanced Trauma Life Support
Nursing	Institute for Nursing Excellence, MED-ED nursing continuing education
Pharmacy	Pharmacy Residency Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center with Primary PCI	American College of Cardiology
Childbirth Services	Baby Friendly Certification	World Health Organization and UNICEF
Hospital-wide	Hospital Accreditation	Det Norske Veritas (DNV)
Neurology	Comprehensive Stroke Center	Det Norske Veritas (DNV)
Trauma	Level II Trauma Center	American College of Surgeons

Internship and Observation Programs

Department	Opportunity
Family Medicine	Core rotation for medical students
Internal Medicine	Core rotation for medical students
Neurology	Core rotation for medical students
Nursing	Nurse Residency Program for new graduates
Pediatrics	Core rotation for medical students
Surgery	Core rotation for medical students

Hospital Academic Awards and Achievements

Department	Award
Bariatrics	Ranked in Top 3% of Hospitals
Heart Care	Ranked in Top 9% of Hospitals
Hospital Safety	´A´ Grade (Fall 2020 Leapfrog Hospital Safety Grade)
Mammogram Imaging	Ranked in Top 4% of Hospitals
Minimally Invasive Surgery	Ranked in Top 8% of Hospitals
Obstetrics	Ranked in Top 9% of Hospitals
Overall	5-Star Rating from Centers for Medicare & Medicaid Services
Patient Experience	Women´s Choice Award
Patient Safety	Ranked in Top 6% of Hospitals
Stroke Care	Ranked in Top 2% of Hospitals
Women´s Services	Ranked in Top 2% of Hospitals

Hospital Specialization and Expertise Opportunit

Department/Program	Details
Nurse Residency Program	12-month program for new graduate nurses
Pharmacy Residency	PGY1 program with rotations in Springfield, OR
Cardiology	6-week rotation
Critical Care	6-week rotation
Emergency Medicine	6-week rotation
Infectious Disease	5-week rotation
Internal Medicine	6-week rotation
Pediatrics	4-week rotation
Pediatric Emergency Medicine	2-week rotation
Medical/Surgical Units	Competency Development Pool

Hospital Residency and Assistantship Programs

Department/Program	Details
Nurse Residency Program	12-month program for new graduate nurses, offered at Sacred Heart Medical Center RiverBend
Pharmacy Residency	PGY1 residency program with rotations in Springfield, Oregon
Cardiology	6-week rotation as part of pharmacy residency
Critical Care	6-week rotation as part of pharmacy residency
Emergency Medicine	6-week rotation as part of pharmacy residency
Infectious Disease	5-week rotation as part of pharmacy residency
Internal Medicine	6-week rotation as part of pharmacy residency
Pediatrics	4-week rotation as part of pharmacy residency
Pediatric Emergency Medicine	2-week rotation as part of pharmacy residency
Medical Education	Supports medical students with clinical rotations and electives

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Emergency Department	- Emergency Care provided regardless of ability to pay - EMTALA compliance
Financial Assistance	- Financial assistance policy - Discounts up to 100% based on income - Assistance applying for government programs - Bridge Assistance program
Patient Financial Services	- Payment plans - Uninsured discounts (55% for hospital, 41% for medical group) - Assistance understanding bills
Social Services	- Help applying for Medicaid - Referrals to community resources
Billing	- No upfront payment required for Emergency Care - No collection efforts while financial assistance application pending
Customer Service	- Assistance understanding insurance options - Help applying for financial aid programs

Hospital Research Collaborations

Department	Research Partner	Collaboration
Behavioral Health	University of Oregon	Web-based assistive tools for brain injury/stroke patients
Cardiology	University of Oregon	Heart health benefits of long-term physical activity in aging
Emergency Medicine	University of Oregon	Improved diagnostics for sepsis
Neonatology	University of Oregon	Research on proteins vital to infant health
Neurology	University of Oregon	Impacts and treatment of sports-related concussions
Pulmonology	University of Oregon	Blood and gas exchange between heart and lungs during exercise

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Department	Nurse residency program
Institute for Nursing Excellence	Nurse residency program for new graduates
Medical/Surgical	Nurse residency program
Mother/Baby Unit	Mentorship for new nurses
Nursing	6-week formal mentorship for newly licensed nurses
Nursing	Monthly seminars for new graduates
Nursing	Vizient/AACN Nurse Residency Program
Oregon Heart & Vascular Institute	Nurse residency program
Surgical Intensive Care Unit	Mentorship for new nurses

PeaceHealth Sacred Heart Medical Center at RiverBend Nearest Places

Hotels

0.7 miles

4.3

Holiday Inn Express Springfield

Free breakfast, Wi-Fi, Indoor pool

0.8 miles

4.2

Comfort Suites Springfield

Free breakfast, Wi-Fi, Indoor pool

0.8 miles

4.2

Courtyard by Marriott Springfield

Restaurant, Fitness center, Indoor pool

0.9 miles

4.1

Hilton Garden Inn Springfield

Restaurant, Fitness center, Indoor pool

1.1 miles

3.9

Guest House Inn & Suites

Free breakfast, Wi-Fi, Outdoor pool

1.0 miles

3.8

Super 8 by Wyndham Springfield/Eugene

Free breakfast, Wi-Fi, Pet-friendly

Florists and Gift Shops

0 km

4.5

Heartfelt Gifts

Hospital gift shop, Flowers, Balloons, Snacks, Toys

0 km

4.3

Espresso & Gifts From the Heart

Coffee shop, Gifts

0.8 km

4.9

Eugene´s Flower Home

Florist, Same-day delivery, Wedding flowers

0.9 km

4.7

Chase Flowers and Gifts

Florist, Gifts, Same-day delivery

1 km

4.8

The Flower Market

Florist, Fresh flower delivery

1 km

4.6

St. Alice Catholic Church Gift Shop

Religious gifts, Handmade items

Food and Restaurant

0.1 km

4.3

Café Yumm!

Healthy, Organic, Fast-casual

0.1 km

3.8

Riverview Cafe at RiverBend

Hospital Cafeteria, American

0.1 km

4.2

Espresso PRN

Coffee, Espresso, Snacks

0.8 km

4.4

Hop Valley Brewing Company

Brewery, Pub Food, American

0.9 km

4.1

Outback Steakhouse

Steakhouse, Australian-inspired

1.0 km

3.9

IHOP

Breakfast, American, Pancakes

Pharmacies

0 km

4.5

PeaceHealth RiverBend Outpatient Pharmacy

Onsite prescription services, online ordering, mobile app

0.2 km

4.2

Walgreens Pharmacy 13016

Prescription refills, immunizations, health screenings

0 km

Sacred Heart Medical Center Employee Pharmacy

Employee pharmacy services

0.8 km

3.9

Walmart Pharmacy 4178

Prescription refills, immunizations, health screenings

0.8 km

3.8

CVS Pharmacy 16158

Prescription refills, immunizations, health screenings

0.9 km

Cardinal Health Nuclear Pharmacy

Nuclear pharmacy services

Taxi and Transportation

0.8 km

4.2

Oregon Taxi

24/7 dispatch, mobile app booking, safe and clean service

0.9 km

Springfield Yellow Cab

Regular cab service, wheelchair accessible taxis

0.7 km

4.5

Rapid Ride Taxi Service

Airport rides, timely service

On-demand

4.3

Uber

24/7 ride requests, upfront pricing

0.5 km

4.1

EMX Bus Service

Public transit, bus service

On-site

PeaceHealth RiverBend Shuttle

Hospital shuttle service

ATMs and Banks

0.1 km

4.2

Wells Fargo ATM

24/7 ATM, Cash Withdrawals, Deposits

0.2 km

U.S. Bank ATM

24/7 ATM, Cash Withdrawals, Balance Inquiries

0.3 km

4.1

Chase ATM

24/7 ATM, Cash Withdrawals, Deposits, Account Services

0.4 km

3.9

Bank of America ATM

24/7 ATM, Cash Withdrawals, Deposits, Account Information

0.5 km

4.3

Umpqua Bank ATM

24/7 ATM, Cash Withdrawals, Deposits, Account Services

0.6 km

First Interstate Bank ATM

24/7 ATM, Cash Withdrawals, Deposits, Balance Inquiries

Parking Lots

0.1 km

4.3

Riverbend Parking Garage

Ample parking space for vehicles of all sizes, convenient location

0.2 km

4.1

OHVI Patient/Visitor Parking

Dedicated parking for Oregon Heart & Vascular Institute patients and visitors

0.3 km

Riverbend Pavilion Parking Garage

Secure parking, accessible location near Riverbend Pavilion

Shopping Malls

0.8 km

4.3

Valley River Center

Macy´s, JCPenney, H&M, Forever 21, Regal Cinemas, Round1, BJ´s Restaurant and Brewhouse

0.9 km

4.2

The Shoppes at Gateway

Family-style shopping, entertainment, and dining options

0.3 km

RiverBend Marketplace

Cafe Yumm!, various medical offices and services

Stationery and Copying Services

0.9 km

4.7

Copy-Rite Printing

Digital copies, fax service, laminating, stampers, coil binding, office supplies

0.7 km

4.5

The UPS Store

Printing, copying, document finishing, binding, laminating

0.8 km

4.8

Central Print & Reprographics

Offset printing, digital printing, large format printing, graphic design

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Economy, SUVs, Trucks, Vans

0.9 km

3.8

Budget Car Rental

Compact, Midsize, Full-size, SUVs

1.0 km

3.9

Hertz

Economy, Luxury, Convertibles, Specialty

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews highlight the exemplary service provided by the staff at PeaceHealth Sacred Heart Medical Center at RiverBend. Patients praise the nurses and doctors for their competence, compassion, and dedication. Many reviewers express gratitude for the comfort and support offered during hospital stays, even in circumstances like restricted visitor policies. The hospital environment is commended for being clean and well-maintained, with decent food offerings, making it a highly recommended choice for medical care.

❌ Summary of Negative Reviews

Negative reviews express severe dissatisfaction with long wait times and poor organization at the medical facility. Patients recount experiences of unprofessionalism and unsanitary conditions, contributing to discomfort and anxiety during their visits. Issues such as lack of communication, inadequate patient care, and cleaning concerns were frequently mentioned, leaving a negative impression and unmet expectations for those seeking medical attention.

Working Hours

Emergency Department

Open 24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 7:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Saturday: 8:00 AM - 6:00 PM, Sunday: 10:00 AM - 6:00 PM

Laboratory Services

Monday - Friday: 7:30 AM - 5:00 PM

Cardiology

Monday - Saturday: 8:00 AM - 6:00 PM, Sunday: 10:00 AM - 6:00 PM

Outpatient Pharmacy

Monday - Friday: 7:30 AM - 5:00 PM

Department Phones

Department	Phone
Main Hospital	(541) 222-7300
Emergency	(541) 222-7300

Language and Translation Services

English
Russian
Spanish
Vietnamese

PeaceHealth Sacred Heart Medical Center at RiverBend

NPI Number : 1083888515

3333 RiverBend Dr, Springfield, OR 97477

(541) 222-7300

www.peacehealth.org

Departments

Emergency Department and Trauma Center

Imaging

Outpatient Pharmacy

Wound and Ostomy Care

Infusion Center

Outpatient Therapy

Comprehensive Stroke Center

Chest Pain Center

Hyperbaric Center

Appointment Information

Visiting Hours

Important Doctors

Sudeshna Banerjee

Dennis J. Gory

John W. Gundry

Pranoti G. Hiremath

Karim Hussein

Stuart A. Jacobson

Donna D. Kang

Sreekanth Karanam

Hiro Kawata

Eric R. Muller

Richard C. Padgett

Manjunath G. Raju

Ramakota K. Reddy

David R. Saenger

Sushan Yang Sweeney

Joseph L. Thouin

Matthew R. Trojan

PeaceHealth Sacred Heart Medical Center at RiverBend Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

PeaceHealth Sacred Heart Medical Center at RiverBend Nearest Places

Hotels

Holiday Inn Express Springfield

Comfort Suites Springfield

Courtyard by Marriott Springfield

Hilton Garden Inn Springfield

Guest House Inn & Suites

Super 8 by Wyndham Springfield/Eugene

Florists and Gift Shops

Heartfelt Gifts

Espresso & Gifts From the Heart

Eugene´s Flower Home

Chase Flowers and Gifts

The Flower Market

St. Alice Catholic Church Gift Shop

Food and Restaurant

Café Yumm!

Riverview Cafe at RiverBend

Espresso PRN

Hop Valley Brewing Company

Outback Steakhouse

IHOP

Pharmacies

PeaceHealth RiverBend Outpatient Pharmacy

Walgreens Pharmacy 13016