Our Lady of the Lake Regional Medical Center

markdown | Name | Title | Area of Expertise | |-------------------------|-----------------------------------------------|------------------------------------------------------------------| | E.J. Kuiper | President and Chief Executive Officer | Oversees strategic direction, operations, and organizational oversight. | | Richard Vath | Executive Vice President, Chief Financial Officer | Financial leadership and strategic financial planning. | | Mary Raven, MD | Chief of Staff | Leads Medical Executive Committee, clinical care, and quality improvement. | | Catherine O’Neal, MD | Chief Medical Officer | Directs clinical care and quality, and oversees medical operations. | | Brent W. Allain Jr., MD, FASMBS | Former Chief of Staff (2023) | Led medical policies, procedures, and clinical quality initiatives. | | Charles L. “Chuck” Spicer, Jr., FACHE | Baton Rouge and Northshore Market President | Oversees multiple hospitals and ambulatory centers in specified regions. | | Christy Limbers, RN, BSN, MBA, PMP, SSGB, CLP | Vice President of Ambulatory Quality | Quality operations, analytics, and digital health implementation. | | Peter F. Guarisco Jr. | Vice President of Mission Integration | Promotes Catholic identity, mission leadership, and ethical guidance. | | David Hochheiser | Vice President of Payor Strategy | Manages payor contracts and relationships; healthcare reimbursements. | | Holly J. Humphrey, MD, MACP | Chief Academic Officer | Oversees educational partnerships and academic programs. | | Mike Gleason | Executive Vice President, Chief Financial Officer | Oversees financial operations and corporate finance strategy. |

Department	Service/Procedure	Average Fee (USD)	Cost Variations	Financial Assistance/Insurance Options
Cardiology	Echocardiogram	1,200 - 2,500	Based on imaging type (standard vs. 3D) and specialist involvement	Insurance coverage, financial assistance programs
Cardiology	Cardiac Catheterization	10,000 - 18,000	Depends on catheter type and complexity of the procedure	Insurance coverage, financial assistance available
Oncology	Chemotherapy Session	1,500 - 4,000	Cost varies based on type and dosage of drugs administered	Insurance coverage, charity care options
Oncology	Radiation Therapy	8,000 - 15,000	Variable based on session count and equipment technology	Sliding scale payment, insurance coverage
Neurology	EEG (Electroencephalogram)	700 - 1,200	Cost depends on test duration and complexity	Insurance accepted, financial aid available
Neurology	Brain MRI	2,500 - 6,000	Based on MRI type (with/without contrast)	Insurance coverage, payment plans
Orthopedics	Knee Replacement	30,000 - 50,000	Cost depends on prosthetic type and hospital stay length	Insurance coverage, bundled payment options
Orthopedics	Fracture Repair Surgery	12,000 - 25,000	Depends on fracture complexity and surgical approach	Insurance accepted, financial aid programs
Outpatient Services	Physical Therapy (per session)	100 - 300	Session duration and therapy type influence costs	Insurance plans, payment options
Outpatient Services	Diagnostic Bloodwork	50 - 500	Varies with test panels ordered	Insurance accepted, discounted self-pay options

| Program | Description | Contact Information | |------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------| | Financial Assistance | Offers support for uninsured or underinsured patients to cover emergency and medically necessary care. Applications required, with eligibility based on income and financial situation. | Admissions Department: (225) 765-7921 or (800) 327-3284; Online applications available. | | Patient Care Navigators | Assist low-income patients with follow-up care, reduce the risk of readmission, and improve compliance with medical appointments. | Contact Financial Assistance Services at (225) 765-6565. | | Free Medication Delivery | Ensures access to prescription medications for low-income patients through free delivery to neighborhoods. | Not specified; reach out to main hospital directory for details. | | Meds to Beds | Provides medications to patients before discharge to ensure immediate access. | Not specified; consult the hospital´s patient services. | | Palliative Care | Provides relief from pain and symptoms for patients with advanced illnesses. Includes a multidisciplinary team for emotional, social, physical, and spiritual support. | Contact the Palliative Care team at the main hospital. | | Hospice and Palliative Medicine Fellowship | Offers education for fellows and healthcare staff to expand palliative care knowledge and support community services, including home-based programs. | Not explicitly listed; inquire with the Palliative Care Department. | | Social Work Services | Offers emotional, financial, and psychosocial support, assists with discharge planning, and connects patients to community resources. | Not specified; ask your physician or call the Social Work Services office for guidance. | | Mobile Immunization Clinics | Provides immunizations for low-income populations through traveling clinics. | Not specified; likely managed by community outreach teams. | | Nutrition and Food Insecurity Programs | Includes the "Geaux Get Healthy" initiative to educate low-income residents on budget-friendly meal preparation and nutrition. | Contact community service programs at Our Lady of the Lake Health. | | Sliding Fee Schedule | Offers financial assistance for eligible patients based on the U.S. Department of Health and Human Services´ poverty guidelines. | Contact Patient Financial Services at (225) 765-6565. | | Case Management Services | Provides assistance with Medicaid, Social Security applications, and other financial assistance programs. | Reach out to the Financial Assistance Specialist at (225) 765-6565. |

markdown | Payment Plan Feature | Details | |-------------------------------------------|-----------------------------------------------------------------------------------------------| | Installment Options | Monthly payments available over time. | | Interest-Free Plans | Zero-interest payment plans offered for the life of the plan with no application fees. | | Flexible Terms | Payment terms can be chosen, with monthly due dates ranging from the 1st to the 28th. | | Customizable Payment Dates | Patients may select their preferred payment day of the month. | | No Early Payoff Fees | Patients can pay off the balance early without penalties. | | Cash Deposit Requirements | Cash down payment may be required when signing the payment plan agreement. | | Bundled Payments | Possible consolidation of medical charges into a single monthly payment on an open line of credit. | | Extended Payment Durations | Durations may extend up to 60 months based on balance owed. | | No Credit Check | Payment plans available without credit checks; accessible to all patients. | | Eligibility for Medicaid/Medicare Plans | Assistance provided for Medicaid and Medicare plan patients as per regulations. |

| Department | Details of Financial Counseling Services | |--------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------| | Admissions Department | Provides in-person assistance for financial counseling, Monday–Friday from 8 a.m. to 4:30 p.m. Counselors help patients understand costs, payment plans, and financial aid options. Applications for assistance are available online, in-person, and by mail. Information is offered in multiple languages. | | Patient Financial Services | Offers financial assistance consultations to uninsured and underinsured patients. Discounts and payment plans are available based on family income and size. Applications and policy details can be obtained through the Financial Assistance Specialist. | | Price Estimation Team | Provides cost estimates for medical procedures, helping patients plan for expenses. The tools include gross charges, discounted prices, and negotiated rates. Assistance is also offered by phone for services not listed online. | | Financial Assistance Policy | Covers emergency and medically necessary services for patients meeting financial criteria, such as income levels relative to Federal Poverty Guidelines. Discounts or complete bill forgiveness may be provided based on eligibility. | | Charity Care Program | Offers discounted or free care for eligible patients. Covers a variety of medical treatments and includes resources to apply for financial assistance programs. | | Faith Fund | Provides low-interest loans and free financial counseling to employees. Includes financial education programs to help with budgeting and debt management. |

Accommodation	Details
Physical Accessibility	Wheelchair-accessible facilities, ramps, elevators, and parking spaces dedicated to individuals with disabilities.
Assistive Devices	Wheelchairs, mobility aids, and other medical devices available for use upon request.
Communication Aids	Interpreters for different languages, including American Sign Language (ASL), and written communication solutions for hearing or speech-impaired patients.
Priority Services	Special assistance for navigation through the hospital, expedited services for those with disabilities, and care coordinators for individuals needing additional support.
Staff Training	Regular training programs on diversity, inclusion, and equitable care delivery, including education on accommodating patients with disabilities.

| Department | Digital Health Service | How It Enhances Patient Care | |------------------------------------------|-------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------| | Telemedicine | Virtual consultations through video appointments available for various specialties and primary care | Enhances accessibility by offering care beyond business hours, ensuring convenience and reaching remote areas | | Online Appointment Scheduling | Allows online scheduling for new and existing patients | Improves convenience for patients by reducing wait times and enabling efficient planning | | Patient Portals | MyChart portal for scheduling appointments, viewing test results, messaging providers, and prescription refills | Encourages patient engagement and seamless access to personal health records, promoting better communication and care continuity | | Remote Monitoring Tools | Masimo Patient SafetyNet and Radius PPG tetherless pulse oximetry | Supports continuous monitoring, even for ambulatory patients, improving patient safety and reducing ICU transfers | | Nurse Advice Line | Free 24/7 Lakeline Direct nurse advice line | Offers immediate assistance to patients, ensuring timely advice and directing care effectively | | Integrated Electronic Medical Records | EPIC platform shared with Lane Regional Medical Center | Streamlines data access for clinicians, improving care coordination and decision-making | | Advanced Remote Diagnosis Tools | IntelliSep Diagnostic Test for detecting sepsis | Enables early and accurate diagnosis, reducing response times and improving treatment outcomes | | Expanded Telehealth Availability | Weekend and after-hours access for consultations | Increases access to care for patients with busy schedules or emergencies outside typical hours | | Online Student Health Portals | Separate portals for LSU students enabling diagnostic results, telehealth, and secure messaging | Facilitates personalized healthcare delivery and continuity for student populations | | Automation Platforms | Masimo Hospital Automation™ for ADT processes and data integration into EMRs | Enhances workflow efficiency and ensures real-time, comprehensive data availability | | Remote Monitoring Expansion | Replica®-equipped clinician notifications via smartphones | Improves direct communication and monitoring capabilities for enhanced workflow and patient outcomes |

markdown | Department | Educational Activities | |------------------------------|---------------------------------------------------------------------------------------------------------------------| | Cardiology | Practical training in cardiac care, including patient management and advanced diagnostic techniques. | | Pediatrics | Rotations in general pediatrics and pediatric ICU, hands-on experience in the only Level II Pediatric Trauma Center in the region. | | Surgery | Exposure to general surgery, trauma surgery, robotic/minimally invasive surgery, vascular surgery, and pediatric surgery. | | Emergency Medicine | Comprehensive rotations covering emergency patient care, trauma response, and critical medical interventions. | | Neurology | Clinical clerkships emphasizing neurology case management, diagnostics, and neurological condition treatments. | | Obstetrics & Gynecology | Training in labor and delivery, obstetric emergencies, and gynecological procedures through rotations at Woman´s Hospital. | | Psychiatry | In-depth rotations focusing on mental health and psychiatric care, with practical exposure to patient consultations and treatments. | | Internal Medicine | Acting internships and clerkships providing exposure to various subspecialties in internal medicine, patient care, and diagnostics. | | Anesthesia | Elective training providing exposure to anesthetic management and techniques during surgical procedures. | | Radiology | Elective opportunities to learn advanced imaging techniques and diagnostic procedures. | | Rehabilitation Medicine | Physical medicine and rehabilitation clinical electives demonstrating patient recovery strategies. | | Family Medicine | Clerkship rotations focusing on broad-spectrum family healthcare and patient-centered approaches. | | Research | Senior year opportunities for robust research collaborations with Pennington Biomedical Research Center and LSU Main Campus. | | Education | Integrated seminars, concept map workshops, and clinical reasoning instruction to enhance learning. | | Critical Care | Training in ICU patient management, including ventilator support, hemodynamic monitoring, and critical decision making. | | Oncology | Exposure to clinical trials, advanced cancer treatments, and therapies, including high-dose Interleukin II chemotherapy. |

Department	Collaborative Research Projects	Impact on Healthcare Professionals´ Advancement
Cardiovascular	Collaboration with LSU to develop cardiovascular disease care through the "Collaboration in Action" program, funded by $1.2 million in research investment.	Opportunities for healthcare professionals to engage in advanced cardiovascular research and clinical trials, enhancing expertise in innovative care methods.
Critical Care	Development of the IntelliSep sepsis diagnostic tool, providing early detection within 10 minutes.	Enhanced diagnostic abilities and emergency response proficiency among professionals, reducing mortality rates from sepsis.
Oncology	Access to clinical trials for cancer patients, including advanced therapies and comprehensive care options.	Provision of cutting-edge cancer treatments and multidisciplinary team training for holistic patient management.
Emergency Medicine	Participation in the Quality Scholars Project, focusing on quality improvement initiatives.	Residents and professionals gain research experience by identifying and implementing healthcare quality enhancements.
Pediatrics	Partnership with St. Jude Children´s Research Hospital to provide hematology/oncology services and engage in pediatric clinical trials.	Advanced training in pediatric specialty care, including oncology and trauma, for both physicians and medical staff.
Neuroscience	Research in trauma and neuroscience under the LSU-OLOL partnership program.	Improved knowledge and practice standards for treating neurological trauma, benefiting patients and enhancing professional skills.
Sports Medicine	Research on long-term athlete health and social determinants of health affecting performance.	Contribution to athletic care strategies and growth in sports medicine expertise.
Respiratory Care	Collaborations targeting chronic respiratory disease through clinical research initiatives.	Development of skills in managing chronic respiratory conditions and implementation of preventive strategies.

Department	Affiliated Organizations	Professional Development Programs
Cardiology	Franciscan Missionaries of Our Lady Health System (FMOLHS)	Access to FMOLHS leadership training and multidisciplinary team collaborations.
Graduate Medical Education	Accredited by ACGME	Pursuing Excellence Pathway Innovator Initiative for enhanced learning in patient safety and healthcare quality.
Neuroscience	LSU Health Sciences Center	Training programs in neurological procedures, appointments, and ICU practices.
Pediatrics	St. Jude Children´s Research Hospital, Children´s Hospital New Orleans	Access to pediatric subspecialist training and collaborative research programs.
Research	Academic partnerships with LSU, Tulane University	Clinical trials, innovative research projects, and integrative academic learning.
Trauma and Emergency	Level I Trauma and Stroke Center of Excellence	Rotational trauma training and simulation-based skill development.
Nursing	Baton Rouge Community College	Certified Nursing Assistant (CNA) Sponsorship Program for tuition coverage and clinical training.
Pharmacy	American College of Clinical Pharmacy (ACCP)	PGY2 Critical Care Pharmacy Residency with ICU integration and comprehensive clinical projects.
Oncology	ICANL Accreditation	Training in advanced chemotherapy procedures and clinical trial participation.

Department	Certification or Accreditation	Accreditation Body
Cardiology	Comprehensive Stroke Center	The Joint Commission
Trauma	Level I Trauma Center	American College of Surgeons
Oncology	Peripheral Blood Stem Cell Transplantation Program	National Cancer Institute
Neuroscience	Advanced Stroke Care	The Joint Commission
Pediatrics	Pediatric Residency Program	Accreditation Council for Graduate Medical Education
Nuclear Medicine	Accreditation in Nuclear Medicine	Intersocietal Commission for the Accreditation of Nuclear Medicine Laboratories (ICANL)

| Department | Internship/Observation Opportunities | |-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Child Life | Offers child life specialist internships and practicum opportunities, focusing on preparing and supporting children through their hospital experience. Includes therapeutic play, emotional support, and preparation for medical procedures. Contact: Logan Talbert (childlifeinternship@fmolhs.org). | | Nursing | Provides a Nurse Residency Program for new graduate RNs or those with less than one year of experience. Also offers a "Transition into Practice" program for practical nursing preparation. | | Pediatrics | Third-year pediatric clerkship and fourth-year acting internship for medical students. Acting internships are available through the VSAS application service. For queries, contact Rhonda Holmes at Rhonda.Holmes@fmolhs.org or (225) 374-1317. | | Pharmacy | Pharmacy residency programs, including a PGY2 Critical Care program, offering rotations in critical care settings and longitudinal projects. Program Director: Emily Johnston. | | Psychology | Psychology internship focusing on nine profession-wide competencies in cognitive-behavioral therapy and psychology practice in medical settings. Affiliated with APA accreditation efforts. |

Award	Department	Description	Date
Get With the Guidelines®-Stroke Gold Plus Quality Achievement Award with Target: StrokeSM Honor Roll Elite	Stroke Care	Recognition for ensuring stroke patients receive the most appropriate treatment based on up-to-date, evidence-based guidelines.	2020
Get With The Guidelines®-Heart Failure Gold Plus Quality Achievement Award	Heart Failure	Acknowledges commitment to proper heart failure treatment based on current scientific evidence.	2020
Target: Diabetes Type 2 Honor Roll	Diabetes Care	Awarded for achieving 90% compliance in diabetes cardiovascular care measures over 12 months.	2020
HeartCARE Center National Distinction of Excellence	Cardiology	Highest recognition from the American College of Cardiology for exceptional cardiovascular care delivery.	2020
Certified Primary Stroke Center of Excellence	Stroke Care	Recognized by Joint Commission for rapid diagnosis and treatment of stroke patients.	2020
Excellence in Early Detection Award	Cancer Care	Awarded by Eon Center of Excellence for innovative AI partnership in lung cancer detection.	2024
Sustainer Leader Award	Performance Improvement	Recognizes exceptional service in implementing the Johns Hopkins AMP Program at the medical center.	2024
St. Clare Mission Legacy Award	Regulatory Services	Award for a lifelong commitment to healthcare excellence and leadership.	2024

Department	Specialty	Program Name
Emergency Medicine	Emergency Medicine	LSU Emergency Medicine Residency
General Surgery	General Surgery	LSU Surgery Residency
Internal Medicine	Internal Medicine	LSU Internal Medicine Residency
Pediatrics	General Pediatrics	Our Lady of the Lake Pediatric Residency
Psychiatry	Adult Psychiatry	LSU Psychiatry Residency
Psychiatry	Child & Adolescent Psychiatry	Established Child Psychiatrist Practice
Otolaryngology	Ear, Nose, and Throat (ENT)	LSU ENT Residency
Cardiology	Cardiology	Heart and Vascular Specialty Care
Neurology	Neurology	General Neurology Team
Endocrinology	Endocrinology	Endocrinology Opportunity
Rheumatology	Rheumatology	Outpatient Rheumatology Specialization
Pharmacy	Critical Care Pharmacy	PGY2 Critical Care Pharmacy Residency

Department	Residency/Specialty Training Program
Cardiology	Internal Medicine Residency with Cardiology rotation
Critical Care	PGY2 Critical Care Pharmacy Residency
Dermatology	Dermatology rotation for LSU SOM residents
Emergency Medicine	Emergency Medicine Residency
ENT	ENT rotation for LSU SOM residents
Pediatrics	Pediatric Residency Program
Psychiatry	Psychiatry Residency
Robotic/Minimally Invasive Surgery	Robotic/Minimally Invasive Surgery rotation
Surgery	General Surgery Residency
Trauma Surgery	Trauma Surgery rotation

markdown | Service/Support Option | Description | Contact/Access | |--------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------| | Financial Assistance Program (FAP) | Covers emergency and medically necessary services for uninsured or underinsured patients. Assistance is based on income, family size, and financial situation. Applications required. | Apply online, by mail, or in person at the Admissions Department. Contact (225) 765-7921 or visit in-person. | | Payment Plans | Payment plans are available for patients to manage medical expenses. | Contact Patient Financial Services at (225) 765-6565. | | Emergency Care Guarantee | Emergency services are not delayed or withheld based on ability to pay. | Emergency Room open 24/7 at 5000 Hennessy Blvd, Baton Rouge, LA 70808. | | Discounted Services | Discounts based on family income and size are offered to uninsured and underinsured patients. Sliding scale discounts apply, with potential for full write-offs of hospital charges under specific income thresholds. | Contact Patient Financial Services or Admissions Department for eligibility details. | | Guidance for Alternative Insurance | Financial counselors assist patients in applying for government programs (e.g., Medicaid) and exploring Health Insurance Marketplace options. | Contact a Financial Counselor at (225) 765-7921 for assistance and application support. | | The Faith Fund | Offers financial assistance (loans and grants) to hospital team members for immediate needs such as repairs or unexpected expenses. | Support mainly for hospital staff. | | Free Assistance for Applications | Confidential help in applying for financial assistance programs, including Medicaid or hospital-specific aid, provided at no cost. | Visit Admissions or contact (225) 765-7921 Monday–Friday, 8 a.m.–4:30 p.m. |

Department	Research Institutions/Labs	Collaborations	Affiliated Universities/Research Centers
Cardiology	Pennington Biomedical Research Center	Long-term health of athletes, cardiovascular disease studies	Louisiana State University (LSU)
Cancer	St. Jude Children´s Research Hospital, LSU Health Sciences Center	Pediatric cancer care and clinical trials	Louisiana State University (LSU), St. Jude Children´s Research Hospital
Emergency Medicine	Our Lady of the Lake Health Quality and Research Team	Development of IntelliSep diagnostic test for sepsis	Louisiana State University (LSU)
Neuroscience	Franciscan Missionaries of Our Lady University	Trauma and neuroscience innovation	Franciscan Missionaries of Our Lady University, Louisiana State University (LSU)
Respiratory Disease	Our Lady of the Lake Health Research Team	Chronic respiratory disease research	Louisiana State University (LSU)
Sports Medicine	Pennington Biomedical Research Center	Health risks in collegiate athletics	Louisiana State University (LSU)
Nursing	Southern University College of Nursing and Allied Health	Workforce development, health outreach programs	Southern University and A&M College

Department	Mentorship and Advisory Programs
Clinical Trainee Mentorship	Structured programs offer guidance on facility policies, clinical skills development, professionalism, and ethical guidance. Fostered through interdisciplinary collaboration and feedback to promote confidence and professional independence.
Graduate Medical Education	Organized mentorship avails clear goals, career planning, and emotional support. Primary teaching site collaborates with faculty for optimal trainee integration and professional progression.
Nursing Mentorship	Nursing mentorship includes structured programs tailored to help new graduates integrate into clinical roles, reduce stress, and improve job satisfaction. Tailored programs facilitate skill-building and sense of belonging.
Cross-Training Programs	Cross-departmental mentoring to enhance adaptability, skill development, and operational stability. Focus on career growth through interdisciplinary exposure and team cohesion.
Leadership Mentoring Network	Cohort-based mentor-mentee relationships focused on leadership, executive presence, and long-term career development. Matching aligns with career objectives and includes ongoing support.
Resident and Fellow Support	Mosaic mentorship model allows trainees access to multiple mentors, addressing diverse needs such as research guidance, clinical practice, and specialized advice.
New Staff Onboarding	Mentorship integrated with orientation to familiarize staff with hospital policies and operations while providing a supportive environment for new hires.
Mentorship for Underrepresented Groups	Special focus on mentorship for promoting inclusivity and addressing specific needs of underrepresented groups, including gender-specific and socio-economically diverse mentoring.