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| Department | Name | Title | Expertise/Area of Focus |
|------------------------------|--------------------------|---------------------------------------------------------------------------------------------------|----------------------------------------------------------------------|
| Administration | Edgardo Tenreiro | Chief Executive Officer | Strategic leadership, quality improvement, patient care |
| Administration | Kendall Johnson | Executive Vice President & Chief Financial Officer | Financial management and organizational operations |
| Administration | Stephen Mumford | Executive Vice President & Chief Operating Officer | Operational excellence |
| Administration | William "Keith" Kellum, MD | Chief Medical Officer | Clinical leadership, quality of patient care |
| Administration | Jennifer Manale | Vice President & Chief Nursing Officer | Nursing and patient care services |
| Administration | Erik Showalter | President, Baton Rouge General Foundation | Philanthropy, community health initiatives |
| Administration | Paul Douglas | Senior Vice President, Strategy, Business Development & Human Resources | Strategic development and human capital management |
| Administration | Sean Casteel | Vice President & Chief Operating Officer, Baton Rouge General Physicians | Physician services management and clinical operations |
| Administration | Bennett Cheramie | Vice President & Chief Information Officer | Information systems and technology solutions |
| Administration | Peyton Grant | Vice President, Facilities Management | Facility operations and infrastructure |
| Administration | Meghan Parrish | Vice President, Marketing & Communications | Strategic marketing and public relations |
| Administration | Jason Pierce | Vice President, Access & Network Development | Network development and patient access |
| Administration | Don Shaw | Vice President, Revenue Cycle | Financial systems and billing processes |
| Administration | Brad Gaspard, MD | Chief Medical Officer, Baton Rouge General Physicians | Clinical services and physician leadership |
| Medical Executive Leadership | Jeffrey Littleton, MD | Chief of Staff | Surgery, clinical governance |
| Medical Executive Leadership | Nakia Newsome, MD | Vice Chief of Staff | Clinical services and hospital operations |
| Medical Executive Leadership | Louis Minsky, MD | Immediate Past Chief of Staff | Physician leadership |
| Medical Executive Leadership | Oleana Lamendola, MD | Chair, Medicine Services | Internal medicine operations |
| Medical Executive Leadership | Vasudev Tati, MD | Chair, Hospital Services | Hospitalist services |
| Medical Executive Leadership | M. Vincent Weaver, MD | Chair, Surgical Services | Surgical procedures and operations |
| Medical Executive Leadership | Michael Yorek, MD | Chair, Community Services | Community-based healthcare initiatives |
| Medical Executive Leadership | Multiple Physicians | Members At Large | Various domains of medical expertise |
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| Department | Average Fees (Range) | Common Procedures/Services | Cost Factors | Financial Options |
|--------------------------|-----------------------------------------------|----------------------------------------------------------|----------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Cardiology | $2,000 - $100,000+ | ECG, stress tests, angioplasty, pacemaker implantation | Procedure complexity, specialist involvement, hospital stay length | Financial Assistance for eligible low-income patients, insurance discounts, payment plans available |
| Neurology | $1,500 - $25,000+ | MRI, CT scans, EEG, stroke treatments | Procedure complexity, duration of tests, specialized equipment, post-treatment care | Discounts based on income, payment plans, insurance-adjusted pricing |
| Oncology | $3,000 - $120,000+ per treatment cycle | Chemotherapy, radiation therapy, surgical oncology | Cancer type, stage, treatment plan complexity, specialist fees, number of cycles | Financial aid programs for care costs exceeding 25% of annual income, insurance application for cost reduction |
| Orthopedics | $5,000 - $50,000+ | Joint replacements, fracture repairs, arthroscopy | Surgery duration, implant or prosthetic costs, recovery time, inpatient vs outpatient care | Payment options include adjustable plans; uninsured patients may qualify for significant discounts |
| Outpatient Services | $100 - $5,000+ | Bloodwork, diagnostic imaging, minor surgeries | Type and number of tests, use of imaging technology like X-rays or CT scans | Sliding fee scale based on income, financial assistance, insurance-negotiated reductions |
| Emergency Services | $500 - $10,000+ | ER visits, immediate diagnostic tests, stabilizing care | Severity of condition, urgency of care, use of additional specialists in treatment | Insurance coverage key for cost reduction; uninsured patients eligible for assistance |
| Behavioral Health | $250 - $2,000+/session | Psychiatric evaluations, therapy sessions, medication | Type of therapy, duration, inpatient vs outpatient setting | Discounts for eligible patients, financial assistance program for uninsured |
- Notes: Cost ranges vary widely depending on service complexity, insurance status, and specific patient needs. Financial assistance, payment plans, and insurance coverage significantly impact out-of-pocket costs for eligible patients.
| Program/Service | Details | Contact Information |
|-----------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------|
| Financial Assistance | Provides assistance for emergency and medically necessary care to individuals with incomes below 200% of the Federal Poverty Level. | Customer Service: (225) 819-1000 |
| In-Home Care Services | Home health services include skilled nursing, therapy (occupational, physical, speech), medical social work, and more. Medicare/Medicaid may cover eligible services. | Home Health Services: (225) 376-6157 |
| Chronic Disease and Palliative Care | Includes management of chronic diseases, pain management, and palliative care services within the home health program. | Home Health Services: (225) 376-6157 |
| Day Care and Social Support Programs | Includes Stroke Support Group, Lymphedema Support Group, and Parkinson’s Disease fitness programs under “BIG for Life.” | Stroke Support: (225) 381-6535
Lymphedema Support: (225) 763-4243
BIG for Life: (225) 763-4050 |
| Nutritional and Caregiver Support | Includes nutritional assessments, patient/caregiver training, and a personal emergency response system (PERS) for home safety. | Home Health Services: (225) 376-6157 |
| Behavioral Health Nursing | Services tailored for elderly populations with behavioral health needs within the home health program. | Home Health Services: (225) 376-6157 |
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| Payment Option | Description | Availability |
|------------------------------------|-------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------|
| Online Quick Pay | Patients can view bills, make payments, or set up autopay through the online portal. | Accessible via the hospital´s website for all patients. |
| Pay by Phone | Payment over the phone with a customer service representative from Monday to Friday (8 a.m. – 4 p.m.). | Call (225) 819-1000. |
| Financial Assistance Policy | Offers full discounts for qualifying patients on balances for approved accounts (e.g., emergency or medically necessary services). | Requires an application with supporting documentation within 240 days of the first billing statement. |
| Interest-Free Payment Plans | Allows patients to pay medical expenses over time without additional interest charges. | Available for all eligible patients for emergency and medically necessary services. |
| Installment Plans | Patients pay regular installments managed by the healthcare provider until the balance is covered. | Requires approval and agreement with the hospital; details vary per patient’s financial needs. |
| Flexible Payment Options | Includes plans with low-stress, manageable payments and recurring payment options for ongoing or high-cost care. | Designed to address diverse patient financial challenges; arranged through financial counselors. |
| Third-Party Financing | External financing with relaxed credit requirements, offering predictable monthly payments for patient care costs. | Provided via external third parties; terms and approval conditions apply. |
| Department | Financial Counseling Services Offered |
|-----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Patient Financial Services | Offers financial assistance applications, determines eligibility based on income up to 200% of the Federal Poverty Level, and mails or emails copies of the Financial Assistance Policy upon request. |
| Customer Service | Assists patients with financial counseling, explains the Financial Assistance Policy, and provides financial guidance over the phone, via mail, or in person. |
| Billing & Insurance | Provides upfront financial counseling during pre-admission to discuss costs, insurance coverage, and assistance options; conducts financial reviews for inpatients on the day of appointment for those not requiring pre-admission. |
| Pricing Transparency | Offers an online Price Estimator tool to help patients calculate out-of-pocket costs based on insurance coverage; provides detailed hospital pricing lists for services and procedures via the chargemaster. |
| Medicaid & SSI Screening | Screens uninsured inpatient and outpatient self-pay patients for possible Medicaid or SSI eligibility; assists in applying for victim support programs if applicable. |
| No Surprise Billing | Ensures transparency in billing by protecting patients from unexpected balance billing during emergency care or out-of-network services provided at in-network facilities. |
| Financial Assistance Policy | Discounts up to 100% on bills for patients meeting specific criteria, including income requirements and lack of other payment resources; applies discounts to portions of bills that exceed 25% of annual gross income. |
| Category | Details |
|--------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Physical Accessibility | Wheelchair-accessible entrances, elevators, and parking spaces available; accessible patient rooms; designated bridge level entrances connecting parking garages to facilities. |
| Assistive Devices | Provision of medical aids such as wheelchairs, walkers, and other necessary items to enable patient mobility and independence. |
| Communication Aids | Assistive communication devices and tools, including accessible information in printed, digital formats, and effective signage throughout the facility; telehealth availability for remote communication. |
| Priority Services | Priority access for patients with disabilities within key areas like admissions, outpatient therapy, and rehabilitation services; customized care plans to address specific mobility or health needs. |
| Staff Training | Healthcare professionals trained to provide inclusive care, including understanding the needs of patients with physical, sensory, or other disabilities by ensuring respectful, adaptive communication and personalized assistance. |
| Digital Health Service |
Description |
Support for Patient Care |
| Telemedicine |
Live-video telemedicine appointments for real-time virtual consultations using smartphones, tablets, or computers. |
Facilitates access to healthcare for rural or underserved areas, reducing travel time and costs while maintaining confidentiality. |
| Virtual Urgent Care Visits |
Online consultations for minor to moderate symptoms such as fever, coughs, colds, and stomach issues. |
Provides immediate access to healthcare without visiting the hospital, enhancing convenience for patients aged 14 and above. |
| MyChart Patient Portal |
Online tool for accessing test results, medical records, and communicating with doctors. |
Improves patient engagement by enabling easy access and management of health information and test results. |
| BRG Mobile App |
Mobile platform offering MyChart access, online scheduling, urgent care wait times, bill payment, and surgery tracker. |
Enhances patient convenience by centralizing multiple health management functionalities into one app. |
| Surgery Tracker |
Provides real-time surgery updates to family and loved ones through the BRG Mobile App. |
Improves communication and reassurance for patients´ families during surgical procedures. |
| Online Scheduling |
Allows patients to select and book appointments with physicians online. |
Simplifies the appointment process and reduces wait times for patients. |
| Prescription Management |
Online system for refilling and managing prescriptions. |
Streamlines medication management, enhancing medication adherence and patient convenience. |
| Patient Fast Pass |
Touchless pre-registration for surgeries and procedures. |
Reduces administrative time and improves the patient onboarding process. |
| EpicCare Link |
Secure online tool for referring physicians to access patient information and connect with BRG resources. |
Enhances collaboration and continuity of care between physicians and the hospital. |
| Robotic Video Platform |
A real-time video tool for physician collaboration and surgery observation. |
Optimizes surgical outcomes by enabling real-time expert input and data sharing during procedures. |
| Department |
Programs |
Details |
| Family Medicine |
Residency Program |
Comprehensive training with emphasis on patient-centered care and exposure to a diverse patient population. |
| Internal Medicine |
Residency Program |
Three-year program offering rotations in hospital medicine and outpatient primary care. |
| Neonatology |
NICU and LDRP Rotations |
Medication management, multidisciplinary rounds, and pharmaceutical care for newborns. |
| Sports Medicine |
Fellowship Program |
Specialized training in diagnosing and treating sports-related injuries. |
| Cardiology |
Clinical Rotation |
Experience in managing cardiac conditions and multidisciplinary collaboration. |
| Pharmacy |
Residency Program |
Includes core and elective rotations such as Critical Care, Emergency Medicine, and Pharmacy Informatics. |
| Hematology/Oncology |
Outpatient Infusion Rotation |
Training in chemotherapy medication and collaboration with interdisciplinary teams. |
| Ambulatory Care |
Rotations I & II |
Diabetes, anticoagulation clinics, and telehealth services. |
| Medical Education |
Undergraduate and Graduate Programs |
Third and fourth-year medical student rotations, clerkships, and sub-internships. |
| Behavioral Health |
Clinical Training |
Experience in psychiatric patient care and counseling techniques. |
| Emergency Medicine |
Rotations I & II |
Pathophysiology, diagnosis, and management in fast-paced clinical settings. |
| Surgery |
Clinical Rotations |
Exposure to general surgery and subspecialties. |
| Neurosciences |
Clinical Rotations |
Training in neurology patient care and diagnostic approaches. |
| Orthopedics |
Joint Success Program |
Educational sessions on joint replacement procedures and recovery. |
| Department |
Research Projects |
Impact |
| Cardiology |
Mortality Rates with Type I vs. Type 2 Myocardial Infarction: A Two-Center Study |
Educates healthcare professionals on myocardial infarction management, improving diagnostic accuracy between Type I and Type 2 MI. |
| Burn Treatment |
Characterization of Epidermal Autografts Isolated from Dermabrasion for Full-Thickness Burn Wound Treatment |
Advances in treating severe burns with reduced healing complications, influencing burn care protocols. |
| Oncology |
Pennington Cancer Center´s HyperArc Technology for Multiple Brain Lesions |
Offers precise, time-efficient radiation therapy, minimizing tissue damage and reducing side effects for cancer patients. |
| Genetics |
Collaborative Study on Oncogenic Transformation of Human Mammary Stem Cells |
Enhances knowledge of cancer development, fostering advancements in personalized oncology therapies. |
| Infectious Diseases |
Expanding Antimicrobial Stewardship Program Using Rapid Diagnostics |
Improves antibiotic usage and resistance management, enhancing infection control practices. |
| Endocrinology |
Collaborative Research with Pennington Biomedical Research Center: GRADE, D2d, and RISE Studies |
Contributes to diabetes treatment advancements, with direct educational benefits for healthcare providers managing diabetes. |
| Neurology |
IL-2 and Brachytherapy Research |
Explores innovative neurological treatments, enhancing inter-disciplinary collaborations in therapy design. |
| Emergency Medicine |
Rapid Microfluidic Assay to Distinguish SIRS from Sepsis |
Improves emergency assessment efficiency, reducing misdiagnosis and optimizing patient outcomes in critical settings. |
| Medical Education |
Investigator-Initiated Research Projects (e.g., studies involving LSU Health) |
Facilitates skill acquisition in clinical trial design and regulatory compliance for medical students and residents. |
| Oncology |
Prostate Cancer Radiation Therapy Innovation |
Introduces groundbreaking Savi Scout technology, reducing radiation side effects and enhancing patient recovery experiences. |
| Department |
Affiliations |
Professional Development Programs |
| Clinical Pastoral Education |
Clinical Pastoral Education International (CPEI), International Accreditors for Continuing Education and Training (IACET) |
Graduate-level training in pastoral care, structured group and individual learning, supervised clinical ministry practice |
| Cardiology |
Mayo Clinic Care Network |
Access to Mayo Clinic resources: AskMayoExpert, eConsults, eBoards, health care consulting |
| Nursing |
Local partnerships with schools and institutions |
Nurse Tech Program, Nurse Internship, Nurse Residency Program |
| Graduate Medical Education |
Tulane University School of Medicine, Earl K. Long Medical Center |
Residency Programs in Internal Medicine, Family Medicine; Fellowship in Sports Medicine |
| Oncology |
American College of Surgeons Accreditation |
Access to national research studies, clinical trials, and cutting-edge technologies |
| Department |
Certification/Program |
Accreditation Body |
| Cardiology |
Top Performer for Heart Failure and Heart Attack Treatment |
The Joint Commission |
| Family Medicine |
Family Medicine Residency Program |
Accredited Teaching Hospital |
| Internal Medicine |
Internal Medicine Residency Program |
Accredited Teaching Hospital |
| Sports Medicine |
Sports Medicine Fellowship Program |
Accredited Teaching Hospital |
| Nursing |
School of Nursing Diploma Program |
Accreditation Commission for Education in Nursing (ACEN), Louisiana State Board of Nursing (LSBN) |
| Radiology |
School of Radiologic Technology |
Joint Review Committee on Education in Radiologic Technology (JRCERT) |
| Oncology |
Comprehensive Cancer Care Program |
WebMD Patient Choice Award |
| Neurology |
Recognized Specialty |
WebMD Patient Choice Award |
| Orthopedics |
Recognized Specialty |
WebMD Patient and Provider Choice Award |
| Gastroenterology |
Recognized Specialty |
WebMD Patient Choice Award |
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| Department | Opportunities |
|---------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Acute Patient Care | 6-week concentrated summer partnership with a preceptor; flexible shifts in selected home units post-assignment; hands-on experience in patient care. |
| Behavioral Health | Volunteer opportunities in the Behavioral Health Unit, providing support as needed. |
| Cancer Center | Opportunities to observe and participate in oncology care, available through internships and volunteer programs. |
| Emergency Department | Volunteer opportunities designed for exposure to emergency healthcare settings. |
| Nursing - General | Summer nursing internship for senior nursing students, focusing on transition into professional roles through a structured program. |
| Nursing - Oncology | Hands-on internship experience in oncology units for nursing students, including supervised rotations with preceptors. |
| Nursing - Telemetry | Internship opportunities for clinical training in telemetry units, with mentorship provided. |
| Outpatient Rehabilitation | Volunteer placements and observation opportunities in outpatient rehabilitation. |
| Pediatric Rehabilitation | Volunteer roles and potential internships for exposure to pediatric rehabilitation services. |
| Pharmacy | Volunteer options and possible internships for students in pharmacy-related roles. |
| Surgery | Volunteer roles in surgery centers and surgery waiting areas, offering observation possibilities. |
| Wound Care | Volunteer opportunities in outpatient wound clinics and advanced hyperbaric care settings. |
| Department | Award |
|------------------------------------------|----------------------------------------------------------------------------------------------|
| Administration | National Consumer Loyalty Award (Ranked 83rd in the Nation, 1st in Baton Rouge, 2018) |
| Cardio-Telemetry | Nurse of the Year (Traditional), 2019 - Rosiefer Tulagan, RN |
| Employee Health | LPN of the Year, 2019 - Lakesha Wilson, LPN |
| Education | Nurse of the Year (Non-Traditional), 2019 - Laura Gomez, RN |
| ICU | Nurse Rookie of the Year, 2019 - Colleen Prejean, RN |
| Oncology | PCA of the Year, 2019 - Itearia Breaux, Oncology and Beth Mayo, Oncology |
| Perioperative Services | Edith LoBue Nursing Leadership Award, 2019 - Jennifer Manale, RN, Director of Perioperative Services |
| General Hospital Operations | Healthgrades 2018 Patient Safety Excellence Award |
| Senior Care | NICHE Seniors-Friendly Recognition (2013–2020) |
| Nursing | 2019 Nurse Excellence Awards |
| Patient Experience | Healthgrades 2019 Outstanding Patient Experience Award |
| Supply Chain | Premier Healthcare Alliance’s Supply Chain Excellence Award, 2021 |
| Department |
Program Type |
Length |
Details |
| Family Medicine |
Residency |
3 Years |
Emphasizes ambulatory care expertise, patient-centered care; 100% board passage rate; supports underserved populations. |
| Internal Medicine |
Residency |
3 Years |
Focuses on diverse subspecialty rotations, outpatient primary care, rigorous patient-centered training. |
| Sports Medicine |
Fellowship |
1 Year |
Specialized training in sports-related injuries and rehabilitation. |
| Radiologic Technology |
School |
Varies |
Prepares students for careers in diagnostic imaging with high first-time exam pass rates. |
| Department |
Program Type |
Duration (Years) |
| Family Medicine |
Residency |
3 |
| Internal Medicine |
Residency |
3 |
| Sports Medicine |
Fellowship |
1 |
| Service/Support Option | Details |
|------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance Programs | Full financial assistance available for uninsured patients with income up to 200% of the Federal Poverty Level; partial assistance for income exceeding thresholds. |
| Application Process | Requires submission of a Financial Assistance application with proof of income, such as tax returns or pay stubs, and consideration of current medical condition and future earning potential. |
| Payment Plans | Payment arrangements available for uninsured and self-pay patients unable to pay bills in full; balances eligible for adjustments if exceeding 25% of annual gross income. |
| Emergency Care Guarantees | Emergency services are provided regardless of the patient´s ability to pay. |
| Discounted Services | A 30% discount is provided for the portion of bills patients are responsible for after applying financial assistance, based on eligibility criteria. |
| Guidance for Alternative Health Insurance Options| Free screenings offered to assess Medicaid, SSI, Liability, or Victims of Crime coverage eligibility for inpatient or outpatient self-pay patients. |
| Notification of Financial Assistance Availability| Notices about financial assistance policy included in bills sent within 5 days of treatment; patients informed about eligibility and application process. |
| Presumptive Eligibility | Third-party screening used to identify eligibility for financial assistance without requiring application, based on income and other qualifying information. |
| Collection Practices | Legal collection actions only after multiple notification attempts; Financial Assistance details available on request. |
| Charity Care for Other Scenarios | Financial forgiveness available for uninsured patients´ medically necessary care, including major or chronic conditions; eligibility assessed during 240-day application period after billing. |
| Department |
Affiliated Institution/Center |
Projects and Collaborations |
| Clinical Research |
Tulane University School of Medicine |
Multiple clinical trials, innovative medical treatments |
| Clinical Research |
Pennington Biomedical Research Center |
Collaborative studies like GRADE, D2d, MomEE, RISE; Baton Rouge Health District Research Data Collaborative |
| Graduate Medical Education |
Louisiana State University Health Sciences Center (LSUHSC) |
Research studies on sepsis, nurse education, and antimicrobial stewardship |
| Oncology |
Mary Bird Perkins Cancer Center |
Joint clinical trials, advanced cancer care, integration via OneOncology platform |
| Nursing |
William Carey University |
Bachelor of Science in Nursing (BSN) program at Baton Rouge General |
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| Department | Mentorship and Advisory Programs |
|-----------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Family Medicine Residency | Hands-on mentorship throughout training, 9-year board passage success, support from seasoned mentors, and advocacy for underserved communities. Structured input from residents in shaping mentoring opportunities. |
| Graduate Medical Education | Structured mentorship in Internal Medicine, Family Medicine residencies, and a Sports Medicine Fellowship. Includes mentor training, relationship development, and consistent program coordinator support. |
| Nursing (General) | Programs lasting 6–12 months to improve job satisfaction and retention. Focus on increasing employee confidence, stress management, and structured communication schedules. |
| Undergraduate Medical Education | Mentorship from expert clinicians during third and fourth-year rotations. Focus on written/oral communication and teamwork development. |
| Internal Medicine Residency | Broad-based clinical training with innovative and supportive mentoring. Emphasis on professional and personal development to ensure well-rounded internists. |