✅ Summary of Positive Reviews
The positive reviews commend OSU Medical Center for its fast and efficient service, especially in emergency situations. Patients appreciated the hospital staff´s understanding, empathy, and attentiveness, highlighting the nurses´ immediate response to call buttons and the friendly, caring nature of all personnel. Specific healthcare professionals, such as Nurse Kelly Jo and Dr. Hal Robbins, were acknowledged for their exceptional care. While some patients noted that the facility seemed outdated, they felt that the staff´s dedication and the quality of food compensated for this. The hospital´s services are recommended by traveling workers, with a commitment to continue using the center for future medical needs.
❌ Summary of Negative Reviews
Negative reviews regarding OSU Medical Center revolve around inadequate communication and rude staff. Families have expressed frustration over the lack of timely updates during critical situations, including in cases involving ICU patients. The hospital´s efforts to inform family members were described as inconsistent, leaving relatives feeling neglected, especially when they could not be physically present. Concerns were also raised about insufficient patient monitoring and the unprofessional attitude of some staff members, with specific instances of patients feeling uncared for on particular floors.