Norton Hospital

| Name | Title | Area of Expertise | |------------------------|--------------------------------------------|---------------------------------------------------------------------------| | Russell F. Cox | President and CEO | Executive leadership, operations, development, and strategic planning. | | Michael W. Gough | Executive Vice President and COO | Operations management and executive leadership in healthcare. | | Joseph Flynn | Chief Administrative Officer, Norton Medical Group | Oversight of medical group operations and patient care quality. | | Charlotte Ipsan | Chief Administrative Officer, Norton Women´s and Children´s Hospital | Women´s and children´s healthcare services. | | Matthew Ayers | Chief Administrative Officer, Norton Hospital | Hospital operations and strategic initiatives. | | Emmett Ramser | Chief Administrative Officer, Norton Children´s Hospital | Management of pediatric healthcare services. | | Kelly C. McCants, MD | Acting Executive Director, Norton Healthcare Institute for Health Equity | Health equity, advanced heart failure care, and community health. | | Renee Murphy | Marketing & Communications Department Head | Marketing, public relations, and communications in healthcare. |

Department	Average Fees (Consultations and Procedures)	Pricing Variations	Payment Options
Cardiology	$150-$400 for consultations $8,000-$40,000 for procedures (e.g., angioplasty, bypass surgery)	Varies based on procedure complexity and specialist experience	Financial assistance available; payment plans; discounts for upfront/full payments
Neurology	$200-$500 for consultations $10,000-$35,000 for surgeries (e.g., spine or brain surgery)	Costs depend on whether non-invasive methods or advanced surgical interventions are required	Sliding scale based on income and family size; charity care options
Oncology	$300-$600 for initial consultations $5,000-$15,000 per treatment cycle (e.g., chemotherapy or radiation therapy)	Costs affected by number of treatment sessions and medication type	Discount programs; financial assistance for uninsured/underinsured patients
Orthopedics	$150-$300 for consultations $7,000-$50,000 for surgeries (e.g., joint replacement, fracture repair)	Fees increase with surgery type and physical therapy requirements post-surgery	Custom payment plans and discounts for upfront settlement
Outpatient Services	$100-$300 for routine visits $500-$5,000 for diagnostic imaging (e.g., MRI, CT scans)	Higher fees for advanced imaging or specialty consultations	Flexible payment options and charity care for eligible patients

markdown | Department/Service | Description | |----------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------| | Financial Assistance | Norton Hospital offers a financial assistance program for low-income patients, covering medically necessary services for those meeting income criteria. Eligible families may apply for full or partial discounts. Assistance is based on Federal Poverty Level thresholds. | | In-Home Care Services | Norton Home Health provides in-home care for chronic conditions, recovery from illness, or disability. Services include skilled nursing, therapy, medication management, and patient education. | | Adult Day Care Centers | Norton collaborates with programs providing daytime care services for the elderly and disabled, including transportation and personal care aides. | | Palliative Care | The hospital offers inpatient, outpatient, and home-based palliative care services, providing symptom management and emotional support for serious illnesses. | | Social Support Options | Clinical social workers assist patients and families navigating mental health challenges, case management, and connecting to community resources. |

| Payment Option | Description | Interest Rate | Duration/Terms | How to Set Up/Apply | |---------------------------------|-----------------------------------------------------------------------------------------------|---------------|------------------------|-------------------------------| | 6-Month Installment Plan | Pay in installments over six months | 0% | 6 months | At appointment, call, or online MyChart | | Monthly Payment Programs | Customized monthly payment programs discussed with financial counselors | Varies | Flexible | Financial counselor discussion | | Payment Plan (General) | Available for those not eligible for financial assistance | Varies | Flexible | Contact customer service | | Payment Methods | Major credit cards, credit/debit card, bank account/direct withdrawal | N/A | Per bill | Online, phone, or in person | | Financial Assistance | Additional aid may be available based on financial need | N/A | N/A | Application process |

Department	Description of Financial Counseling Services
Financial Assistance Program	Offers free or discounted care based on family size and income according to Federal Poverty Guidelines. Eligibility expanded to families earning up to 350% of the federal poverty threshold.
Pre-qualification for Financial Assistance	Allows patients to apply and qualify for financial assistance in advance, reducing barriers at the point of care.
Financial Counseling	Available to help patients explore payment plans, public programs such as Medicaid, and financial assistance programs. Guidance provided on eligibility and application process.
Price Transparency	Allows patients to access information on treatment costs before proceeding with care.
Payment Plans	Custom payment plans are available, including discounted upfront payments or first billing statement discounts.

markdown | Accommodation Category | Details | |----------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Physical Accessibility | - ADA-compliant drop-off lane at parking entrances.
- Wheelchairs available upon request.
- Handicapped parking spaces in front rows of parking lots. | | Assistive Devices | - Wheelchairs provided on demand. | | Communication Aids | - Staff members trained to use gender-inclusive language and affirm identity, including correct pronouns.
- Electronic systems to record and recognize sexual orientation and gender identity markers for personalized care. | | Priority Services | - Dedicated covered drop-off and pick-up lanes for surgery patients.
- Priority access to specialized services like rehabilitation and occupational therapy. | | Staff Training for Inclusive Care | - Training programs focused on cultural competence, implicit bias, and patient-centered care for LGBTQ+ and diverse populations.
- Continuing education sessions on inclusive care practices. |

Digital Health Service	Description	How it Supports Patient Care
Telemedicine	Provides virtual consultations with healthcare providers via video calls.	Improves access to care, particularly for those in remote areas, and reduces the need for in-person visits.
Online Consultation Platforms	Patients can request appointments, discuss symptoms, and receive diagnoses through secure online applications.	Enhances convenience for patients, streamlines scheduling, and ensures timely medical advice.
Remote Monitoring Tools	Employs advanced devices like the CardioMEMS HF System, LifeVest, and ReDS System to track patients´ health data in real-time.	Allows continuous monitoring, early intervention for deteriorating conditions, and reduces hospital readmissions.
Patient Portal	A secure, 24/7 online platform for accessing personal medical information, test results, visit summaries, and more.	Improves patient engagement, provides easy sharing of health records with specialists, and supports informed decision-making.
Mobile App Integration	Patients can connect with healthcare providers and manage appointments through Norton Healthcare´s mobile solutions.	Increases accessibility, supports on-the-go management of healthcare, and enhances communication between patients and care teams.

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Department	Program Details
Cardiology	Clinical rotations and specialty training in cardiology through residency and internship programs that include hands-on patient care and case discussions.
Family Medicine	Rotations include comprehensive patient care training in outpatient settings and exposure to preventive care practices.
Internal Medicine	Daily teaching rounds, morning reports, grand rounds, ambulatory lectures, board reviews, morbidity and mortality reviews, and clinical case discussions.
Emergency Medicine	Rotations provide experience in acute care management, trauma treatment, and decision-making in emergency scenarios.
Laboratory Science	Training includes conducting diagnostic tests in areas like chemistry, hematology, and microbiology as part of laboratory rotations.
Medical Assistant	Six-week paid training program covering clinical and administrative skills, including anatomy, medical terminology, and patient care techniques.
Neurology	Elective rotations include hands-on exposure to neurological conditions, EEG testing, and diagnostic methods for brain activity.
Nursing	Clinical rotations in neonatal, pediatric, surgical, and emergency settings with opportunities for specialization and leadership training.
Pharmacy	Pharmacy technician programs with training in medication dispensing, patient interactions, and drug information.
Respiratory Therapy	Apprenticeship program features rotations in critical care, ventilator management, and neonatal and pediatric respiratory care.
Surgery	Residency programs in surgical specialties with rotations in operating rooms, procedure workshops, and Bioskills Labs.
Neurodiagnostic Technology	Training focuses on using specialized equipment for monitoring nervous system functioning and performing diagnostic EEGs.
Podiatry	Residency covers foot and ankle surgery, rotations in diverse specialties, and hands-on workshops in the Bioskills Lab.
Diagnostic Imaging	Hands-on technical training in imaging modalities including X-rays, CT scans, MRI, and mammograms during rotations.
Surgical Technology	Apprenticeship program for surgical technologists, training in sterile environments and assisting surgeons in operating rooms.

Department	Collaborative Research Projects	Impact on Healthcare Professionals
Cancer Care	Joint educational and outreach programs with UK Markey Cancer Center, investigator-initiated trials, expanded stroke registry including high-incidence diseases, and lung cancer CT screening program.	Facilitates advanced patient care systems, educational initiatives, and research collaborations enhancing medical practices in oncology and neurology.
Clinical Trials	750+ active studies including Phase 1-4 trials, investigational medications and devices, health outcomes research, and translational research.	Provides healthcare professionals with training in advanced clinical trial methods and fosters understanding of new treatments and medical devices.
Pediatrics	Clinical and translational research through Norton Children´s Research Institute in areas such as juvenile diabetes, sleep neurobiology, and tumor biology.	Develops expertise in pediatric diseases and enhances collaboration in child health research across various disciplines.
Cardiology	Implementation of acute myocardial infarction care programs and support for cardiovascular research.	Improves cardiology specialists´ ability to manage emergency cardiac conditions and enhances population health initiatives.
Clinical Engineering	Management and security of 45,000+ medical devices, advanced in-house services for devices, and participation in research for device innovation.	Equips clinical engineers with skills in state-of-the-art device management and cybersecurity, fostering technological advancements in healthcare.

Department	Affiliations with Professional Organizations	Professional Development Programs
Anesthesiology	Accredited by the Kentucky Medical Association; Affiliation with University of Louisville School of Medicine	Continuing Medical Education (CME) accredited programs for skill enhancement
Cardiology	Affiliation with University of Louisville School of Medicine; Society of Cardiovascular Patient Care certification	Training and development in general cardiology programs
Diagnostic Imaging	Partnerships with educational institutions like Jefferson Community and Technical College	Programs in X-ray, CT, MRI, and mammography through Norton Healthcare-UPS Healthcare Career Tracks
Respiratory Therapy	Supported by the Joint Commission and University of Louisville School of Medicine	Tuition assistance and training in critical care and airway management
Nursing	Collaboration with Galen College of Nursing and Bellarmine University	Norton Healthcare Scholars Program offering tuition assistance of up to $40,000
Laboratory Science	Affiliation with Norton Healthcare-UPS Healthcare Career Tracks	Training in chemistry, hematology, and microbiology for clinical roles
Psychiatry	Affiliation with University of Louisville’s Department of Psychiatry	Postgraduate training programs in child psychiatry
Surgery	Partnership with University of Louisville School of Medicine	Education programs in general surgery and subspecialties

Department	Certification Program	Accreditation Body
Cardiology	General and Specialized Cardiology Programs	Not Specified
Internal Medicine	Internal Medicine Residency Program	Accreditation Council for Graduate Medical Education (ACGME)
Pulmonary Care	Pulmonary Hypertension Program	Pulmonary Hypertension Association (PHA)
Neurology	Primary Stroke Care	DNV Certification
Continuing Education	Continuing Medical Education Programs	Kentucky Medical Association

| Department | Program/Opportunity | Program Details | Eligibility | Contact/Additional Information | |---------------------------------------|---------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Allied Health | Respiratory Therapy Apprentice Program | 18-24 month program providing hands-on experience as a Norton Healthcare employee and shadow licensed respiratory therapists while earning a degree. | Enrolled in a college program for a degree in Respiratory Therapy. | For more details, email: AHApprentice@nortonhealthcare.org | | Clinical Research | Norton Healthcare ARISE Clinical Research Internship | Semester-long undergraduate program focusing on research in areas such as health equity, neuroscience, oncology, and more. Includes didactic modules, mentorship, and final presentations. | Undergraduate juniors/seniors in good academic standing and committed to a 4-month, 20-hour-per-week internship. | Applications open September 2024 for Spring 2025 cohort. | | General Medicine | Medical Student Rotations | 2-4 week rotations for 3rd and 4th-year med students. Rotations cover clinic patient evaluation, head/neck exams, operative procedures, etc. | 3rd or 4th-year medical students enrolled in LCME/COCA-accredited schools. | Email Hayley Eisenberg at University of Louisville School of Medicine for more information. | | High School/Undergraduate Explorers | Health Sciences Academy | High school and undergraduate students participate in shadowing and hands-on clinical experiences. | High school students participate from grades 9-12; undergraduates can enroll in the program post-graduation. | For more information, email: workforcedevelopment@nortonhealthcare.org. | | Nursing | Student Nurse Apprenticeship Program | Combines clinical experiences with mentorship opportunities for nursing students in the Louisville and Southern Indiana area. | Active enrollment in an accredited nursing program. | Visit the Norton Healthcare website or nursing careers page. | | Pediatrics | Visiting Pediatric Rotation | 4-week rotation in general pediatrics, pediatric subspecialties, or hospitalist groups. Includes mentorship by residents and faculty. | Open to 4th-year medical students pursuing Pediatrics, Child Neurology, or Internal Medicine-Pediatrics residency. | Contact pedsmeded@louisville.edu or call 502-852-8828. |

Award	Organization	Year	Description
Mission: Lifeline Receiving Gold Plus Quality Achievement Award	American Heart Association	2019	Recognized for meeting or exceeding quality improvement measures consecutively for STEMI heart attack treatment.
Mission: Lifeline Regional Trailblazer Award	American Heart Association	2019	Recognized for innovative processes in transferring STEMI patients and improving outcomes.
HeartCare Center National Distinction of Excellence	American College of Cardiology	2022	Awarded for high-quality cardiovascular care and sustainable quality improvement.
Human Experience (HX) Guardian of Excellence Award	Press Ganey	2023	Top 1% of providers for positive consumer experience.
Health Care Heroes Innovator Award	Louisville Business First	2024	Awarded for groundbreaking advancements in healthcare innovation and research.
Hospital Promoting Interoperability Award	Kentucky REC	2024	Recognized for excellent performance in Medicare Promoting Interoperability Programs.

Department	Program
Cardiology	Included in the Internal Medicine Residency Program
Internal Medicine	Internal Medicine Residency Program
Ophthalmology	Ophthalmology Residency Program
Pediatrics	Pediatric Residency Program
Med-Pediatrics	Medicine-Pediatrics Combined Residency Program
Pharmacy	Pharmacy Residency Program (PGY1)
Leadership	Norton Provider Leadership Academy
Surgical Technology	Surgical Technologist Apprenticeship Program

Department	Program/Training Opportunities
Cardiology	Rotation opportunities included in Internal Medicine and other residency training programs.
Internal Medicine	Internal Medicine Residency Program offering comprehensive training, mentorship, and specialty rotations.
Pediatrics	Pediatric Residency, Medicine-Pediatrics Combined Residency Program including leadership and mentoring opportunities.
Ophthalmology	Four-year residency including rotations in subspecialties and advanced training facilities.
Pharmacy	PGY1 Pharmacy Residency with rotations in Internal Medicine, Critical Care, Infectious Diseases, and elective specialties.
Pulmonary Medicine	Pulmonary Hypertension specialty program with comprehensive care training opportunities.
Surgery	Surgical Technologist Apprenticeship Program focusing on operating room procedures and surgical support.

| Service/Support Option | Details | |------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Financial Assistance Program | Free or discounted care for uninsured patients based on income, resources, and family size. Eligibility criteria include income up to 350% of the Federal Poverty Guidelines, residency requirements for non-emergency care, and asset limits. Applications are available online, at hospital locations, or via customer service. | | Payment Plans | Tailored, interest-free payment plans are available to help patients manage medical expenses. Monthly payment amounts and loan durations are flexible, with plans not exceeding 37 months. | | Emergency Care Guarantee | All patients, regardless of insurance status, are entitled to emergency care under federal regulations. Emergency situations are defined as severe, life-threatening, or causing serious impairment. | | Discounted Services | Upfront payment discounts (e.g., 30% discount for timely payment) are offered. Discounts are also available for payment made upon receiving the first billing statement based on the balance due. | | Guidance for Insurance Options | Assistance in identifying alternative health insurance programs, such as Medicaid or marketplace coverage, is provided. Financial counselors are available to help guide patients through eligibility and application processes for government-subsidized insurance programs. |

Department	Partner Institution/Research Center	Collaborations	Affiliated Universities/Research Centers
Cardiology	UK HealthCare	Joint programs in cardiovascular research, stroke care, and outreach education	University of Kentucky
Cancer	UK Markey Cancer Center	Collaborative cancer care programs, research trials, and biospecimen collection	University of Kentucky
Pediatrics	Norton Children’s Research Institute	Clinical and translational research for improving pediatric care	University of Louisville School of Medicine
Pulmonology	Norton Healthcare Research	Development of lung cancer screening programs	University of Kentucky
Laboratory Science	IU Southeast	Collaborative degree programs in Medical Laboratory Science	Indiana University Southeast
Translational Research	Norton Research Institute	Conducting Phase 1-3 clinical trials and investigational studies	Various collaborative institutions

markdown | Department/Program | Mentorship and Advisory Programs | |-----------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Norton Navigators | An 18-month mentoring program for recent nursing graduates, pairing them with experienced nurses, aimed at improving retention rates, job satisfaction, and stress management. Participants receive structured guidance and support from mentors. | | Norton Provider Leadership Academy | A leadership-focused mentorship program for physicians, nurse practitioners, and physician assistants employed by Norton. Offers a curriculum on leadership, quality improvement, and healthcare financial management. Participants complete a multi-year commitment, including mentorship of future participants. | | UofL Mentoring for Success | An annual mentoring program for faculty and staff from the University of Louisville (UofL), providing orientation, development workshops, and networking events. Mentorship pairs set individual goals and meeting frequencies, with flexibility to adapt to their needs. | | School of Medicine Mentoring Program| Focuses on mentoring new faculty for career development, professional decision-making, and workplace wellness. Provides tools like mentoring agreements, SMART goals worksheets, and strategies for success. | | R25 Trainee Mentorship Program | A structured research and career development program for underserved trainees, funded by NIH. Includes mentorship, weekly career development sessions, and long-term mentoring post-program for sustained impact on trainees’ career paths. |