✅ Summary of Positive Reviews
Patients consistently praise the knowledgeable and compassionate staff at Northern Light Mercy Primary Care. Many reviews highlight the quality of care received from both physicians and specialists, with patients noting effective communication and responsive treatment plans. Physical therapy services are particularly well-regarded, often described as superior to other facilities. The rehabilitation department receives accolades for thorough and supportive care, and the staff´s commitment to patient safety and recovery is evident. Despite a few minor issues with cleanliness, overall experiences are reported as excellent, with personal stories reflecting enhanced health outcomes and satisfaction.
❌ Summary of Negative Reviews
The negative feedback mainly centers on the pediatric emergency department, where some parents express dissatisfaction. Specifically, issues of improper handling and communication with children with behavioral health challenges are raised. The practices of certain nursing staff have been criticized for escalating situations rather than providing supportive care. Concerns about privacy and parents’ involvement in their child´s care have also been highlighted, suggesting room for improvement in handling sensitive situations and ensuring protocols are adhered to appropriately.