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New Hampshire Hospital

2.8 (43)

New Hampshire Hospital, founded in 1842, is the state´s primary inpatient psychiatric facility located in Concord. It currently has a bed capacity of 164, with plans to expand to 185 beds by the end of 2024. The hospital specializes in acute psychiatric care for adults and children, and is affiliated with Dartmouth Geisel School of Medicine as a teaching hospital.

NPI Number : 1861491334

36 Clinton St, Concord, NH 03301

(603) 271-5300

www.dhhs.nh.gov

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Departments

Psychiatric Services

Outpatient Mental Health

Medication Management

Group Therapy

Individual Therapy

Partial Hospitalization Program

Appointment Information

Department	Appointment Options
Admissions	Phone: 603-271-5300 Email: NHHAdminSupport@dhhs.nh.gov
General Appointments	Phone scheduling available No online scheduling mentioned No walk-in availability mentioned No same-day appointments mentioned
Emergency	Call 911 for emergencies

Visiting Hours

Department	Visitation Options
General Inpatient	- Visiting hours: 7 AM to 8 PM daily - Two visitors allowed at a time - Must check in at nurses´ station - Virtual visits available via video call
Behavioral Health	- Visiting hours: 6 PM to 8 PM weekdays, 2 PM to 4 PM weekends - One visitor allowed at a time - Must schedule visit 24 hours in advance by phone
Cardiology	- Visiting hours: 11 AM to 8 PM daily - Two visitors allowed at a time - Same-day visits allowed if space permits
Emergency Department	- One visitor allowed per patient - 24/7 visitation for emergency patients - No scheduling required
Intensive Care	- Visiting hours: 10 AM to 8 PM daily - Two visitors allowed during designated times - Must check with nurse before entering

Important Doctors

New Hampshire Hospital Information

Management and Leadership Team

Name	Title	Area of Expertise
Robert P. Steigmeyer	President & Chief Executive Officer	Strategic Leadership, Hospital Operations
Scott Sloane	Senior Vice President & Chief Financial Officer	Financial Management, Strategic Planning
Mary Bakken	Chief Operating Officer	Hospital Operations, Process Improvement
Matthew Gibb, MD	Chief Clinical Officer	Clinical Operations, Quality of Care
Christopher Fore, MD	Chief Quality Officer	Quality Improvement, Patient Safety
Veronica Rosa, EdD	Chief Advancement Officer	Philanthropy, Communications, Marketing
Bruce Carrier	Chief Human Resources Officer	Human Resources Management, Workforce Development
Erin Collins, RN	Vice President, Nursing Professional Practice and Development	Nursing Leadership, Professional Development
Bill Dooley	Vice President Operations/Chief Administrative Officer Concord Hospital Medical Group	Medical Group Operations, Administration
Allyson Hicks	Vice President, Finance	Financial Operations, Budgeting
Lisa Madden, MSW, LICSW	Vice President, Behavioral Health	Behavioral Health Services, Mental Health Programs
Betsey Rhynhart	Vice President, Population Health	Population Health Management, Community Health

Average Salary

Department	Service	Average Cost
Cardiology	Initial consultation	$250 - $400
Cardiology	Echocardiogram	$1,000 - $2,000
Cardiology	Angioplasty	$25,000 - $50,000
Neurology	Initial consultation	$300 - $500
Neurology	MRI brain scan	$1,500 - $3,000
Oncology	Initial consultation	$350 - $600
Oncology	Chemotherapy session	$5,000 - $10,000
Orthopedics	Initial consultation	$200 - $400
Orthopedics	Knee replacement surgery	$30,000 - $50,000
Outpatient	Physical Therapy session	$100 - $250
Outpatient	X-ray	$200 - $500

Support Programs for Patients

Program	Description
Financial Assistance	Free or discounted care for eligible low-income patients
Medicaid	State health insurance program for low-income individuals
Home Health Care	Nursing and therapy services provided in the patient´s home
Adult Day Care	Daytime supervision and activities for adults needing assistance
Palliative Care	Specialized medical care focused on providing relief from symptoms and stress
Social Work Services	Assistance with psychosocial needs and discharge planning
Care Coordination	Help navigating healthcare services and community resources
Transportation Assistance	Help arranging rides to medical appointments

Payment Plans

Payment Option	Details
Interest-Free Payment Plans	Monthly installments, 0% interest
Financial Assistance Program	Discounts up to 100% based on income and family size
Charity Care	Free or discounted care for eligible low-income patients
Medicaid Enrollment Assistance	Help applying for NH Medicaid coverage
Flexible Payment Arrangements	Customized plans based on individual circumstances

Accepted Insurance Companies

Aetna

Ambetter

Cigna

Harvard Pilgrim Health Care

Humana

Medicaid

Medicare

Tufts Health Plan

United Healthcare

Cost Consulting

Department	Financial Services
Admissions	- Financial counselors available - Assistance applying for Medicaid and other programs - Help understanding insurance coverage - Guidance on treatment costs
Billing	- Payment plans offered - Discounts for uninsured patients - Charity care program for low-income patients - Appeals process for denied claims
Financial Counseling	- One-on-one counseling sessions - Review of financial assistance options - Help completing financial aid applications - Estimates of out-of-pocket costs provided
Social Work	- Referrals to community resources - Assistance with housing, transportation, etc. - Support groups for patients/families - Help accessing prescription assistance programs

Hospital for patients with disabilities or special needs

Accommodation Type	Details
Physical Accessibility	- Wheelchair accessible entrances and rooms - Elevators - Accessible parking spaces
Assistive Devices	- Wheelchairs - Walkers - Canes - Hearing amplification devices
Communication Aids	- Sign language interpreters - Video remote interpreting (VRI) - TTY/TDD devices - Large print materials
Priority Services	- Expedited triage for patients with disabilities - Assistance with paperwork and check-in
Staff Training	- Disability awareness training for staff - Training on use of assistive devices and communication aids

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up appointments - Online heart health education resources
Emergency	- Virtual triage system - Online ER wait time tracker - Telehealth Urgent Care consultations
Mental Health	- Video therapy sessions - Mobile mood tracking app - Online support groups
Neurology	- Remote EEG monitoring - Virtual stroke assessments - Online cognitive testing
Oncology	- Telehealth consultations - Remote symptom monitoring - Online cancer support resources
Primary Care	- Video appointments - Patient portal access - Remote vital sign monitoring
Radiology	- Online imaging results portal - Virtual radiology consultations - Remote image analysis
Surgery	- Virtual pre-op consultations - Online surgery preparation resources - Remote post-op monitoring

Collaborations / Educational Programs

Department	Program Type	Details
Psychiatry	Clinical Rotation	4-week rotation for medical students
Education	Didactic Sessions	Weekly lectures and case conferences
Internal Medicine	Sub-Internship	4-week inpatient experience for 4th year students
Research	Research Opportunities	Summer research projects available
Various Specialties	Observerships	Short-term shadowing experiences

Collaborative Research Projects

Department	Research Project	Details
Behavioral Health	Cognitive Behavioral Therapy for Psychosis	Clinical trial evaluating CBT effectiveness for patients with schizophrenia
Clinical Pharmacy	Medication Adherence Technology	Development of smart pill bottles to improve patient compliance
Internal Medicine	Remote Patient Monitoring	Testing wearable devices to track vital signs of high-risk patients
Nursing	Nurse-Led Care Coordination	Evaluating impact of nurse care managers on patient outcomes
Psychiatry	Transcranial Magnetic Stimulation	Clinical trial on TMS for treatment-resistant depression

Professional Development Programs

Department	Affiliations	Professional Development Programs
Administration	American Hospital Association	Executive Healthcare Leadership Program
Clinical	New Hampshire Medical Society	Physician Leadership Development Program
Education	Dartmouth Health	Center for Learning and Professional Development courses
Emergency	National Registry of Emergency Medical Technicians	EMT certification courses
Medical Staff	New Hampshire Hospital Association	Continuing Medical Education programs
Nursing	New Hampshire Nurses Association	Nursing leadership development courses
Psychiatry	American Psychiatric Association	Mental health professional development workshops
Research	Geisel School of Medicine at Dartmouth	Clinical research training programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Acute Inpatient Rehabilitation	CARF Accreditation	Commission on Accreditation of Rehabilitation Facilities
Cardiology	Cardiac Rehabilitation Certification	American Association of Cardiovascular and Pulmonary Rehabilitation
Emergency Department	Level II Trauma Center Designation	American College of Surgeons
Laboratory	CAP Accreditation	College of American Pathologists
Radiology	ACR Accreditation	American College of Radiology
Sleep Medicine	Sleep Center Accreditation	American Academy of Sleep Medicine

Internship and Observation Programs

Department	Opportunity
Emergency Department	Shadowing
Internal Medicine	Clinical rotation
Nursing	Student nurse practicum
Pharmacy	Residency program
Psychiatry	Observership

Hospital Academic Awards and Achievements

Department	Award
Emergency Department	Level III-N Trauma Center designation by American College of Surgeons Committee on Trauma
Geriatric Emergency Department	Level 1 accreditation by American College of Emergency Physicians
Hospital-wide	Five-star quality rating from Centers for Medicare & Medicaid Services (2023)
Hospital-wide	Ranked 2 hospital in New Hampshire by U.S. News & World Report
Hospital-wide	Named one of America´s Best-in-State Employers by Forbes (2022, 2023)

Hospital Specialization and Expertise Opportunit

Department	Program
Family Medicine	NH Dartmouth Family Medicine Residency
Cardiology	Cardiothoracic Surgical Physician Assistant Post-Graduate Residency
Clinical Chemistry	Clinical Chemistry Fellowship
Neuropsychology	Clinical Neuropsychology Postdoctoral Fellowship
Critical Care	Critical Care Advanced Practice Provider Residency
Molecular Diagnostics	Molecular Diagnostics Fellowship
Nursing	Nurse Residency Program
Pharmacy	Pharmacy Residency Programs
Psychiatry	Psychiatric Nurse Practitioner Training Program
Psychology	Psychology Doctoral Internship Program
Psychology	Psychology Postdoctoral Fellowship
Surgery	Surgical Technologist Training Program

Hospital Residency and Assistantship Programs

Department	Program
Psychiatry	General Psychiatry Residency
Child & Adolescent Psychiatry	Child & Adolescent Psychiatry Fellowship
Addiction Medicine	Addiction Psychiatry Fellowship
Family Medicine	Rural Family Medicine Rotation
Nursing	Psychiatric Nursing Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support Option
Financial Assistance	Charity care program for incomes below 250% of Federal Poverty Level
Financial Counseling	Help applying for Medicaid and other public assistance programs
Billing	Payment plans available
Emergency Department	Emergency Care provided regardless of ability to pay
All Departments	Uninsured discount applied to all services
Patient Financial Services	Assistance enrolling in NH Health Protection Program/Medicaid expansion
Social Services	Referrals to community health centers and free clinics
Pharmacy	Prescription assistance programs

Hospital Research Collaborations

Department	Research Partner	Collaboration
Biomedical Research	Dartmouth Geisel School of Medicine	NH-INBRE program for biomedical research capacity building
Education	New England College	Clinical training programs for nursing students
Maternal Health	University of New Hampshire	Perinatal quality improvement initiatives
Population Health	University of New Hampshire	Primary care capacity research
Public Health	University of Winchester	Hampshire Collaboration for Health Research and Education

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Medicine	Resident-Student Mentorship Program
Internal Medicine	Faculty Mentorship Program for Residents
Nursing	Nurse Residency Program with Mentor Pairing
Psychiatry	Early Career Psychiatrist Mentoring Initiative
Surgery	Surgical Resident Mentorship Program

New Hampshire Hospital Nearest Places

Hotels

0.4 miles

4.5

The Centennial

Historic boutique hotel, free Wi-Fi, on-site restaurant

0.6 miles

4.7

The Hotel Concord

Luxury boutique hotel, free parking, fitness center

0.7 miles

4.1

Holiday Inn Concord Downtown

Indoor pool, fitness center, on-site restaurant

0.9 miles

4.2

Fairfield Inn Concord

Free breakfast, indoor pool, fitness center

1.0 miles

4.4

Residence Inn by Marriott Concord

All-suite hotel, free breakfast, indoor pool

1.0 miles

4.2

Best Western Concord Inn & Suites

Free breakfast, indoor pool, fitness center

Florists and Gift Shops

0.5 km

4.8

Viking House

European gifts, clothing, imported foods

0.6 km

4.7

Caring Gifts

Gift shop, baby boutique, holiday gifts

0.7 km

4.6

Cobblestone Design

Florist, home decor, pick-your-own flowers

0.8 km

4.5

D. Mcleod, Inc., Florist

Florist, flower delivery, since 1902

0.9 km

4.4

The Paper Store

Gift shop, greeting cards, toys, jewelry

1.0 km

4.3

Concord Hospital Gift Shop

Hospital gift shop, flowers, cards, snacks

Food and Restaurant

0.5 km

4.4

The Barley House Restaurant & Tavern

American, Irish, Pub

0.6 km

4.6

Revival Kitchen & Bar

American, Farm-to-table

0.7 km

4.3

The Common Man

American, Comfort Food

0.8 km

4.4

Granite Restaurant & Bar

American, Fine Dining

0.9 km

4.5

Angelina´s Ristorante Italiano

Italian, Pizza

1.0 km

4.3

The Works Bakery Cafe

Cafe, Bakery, Sandwiches

Pharmacies

0.1 km

4.5

Granite State Pharmacy

Prescription refills, Over-the-counter medications

0.2 km

New Hampshire Hospital Inpatient Pharmacy

Inpatient pharmacy services

0.7 km

3.8

CVS Pharmacy

Prescription refills, Immunizations, Drive-thru

0.8 km

4.7

The Medicine Store Pharmacy

Prescription refills, Compounding, Delivery

0.9 km

4.6

Prescription Center

Prescription refills, Compounding, Delivery

1.0 km

3.5

Rite Aid Pharmacy

Prescription refills, Immunizations, Drive-thru

Taxi and Transportation

0.5 km

4.2

Main Street Taxi

24/7 service, airport transfers, local trips

0.7 km

3.9

Concord Cab Co

Local trips, airport transfers

0.8 km

4.5

Personal Driver Service

Reservation-based, private rides

0.9 km

4.7

Legacy Travel NH

Car service, business rides, airport transfers

1.0 km

3.8

C´s Taxi

Local trips, airport transfers

On-demand

4.3

Uber

Ridesharing, multiple vehicle options

ATMs and Banks

0.5 km

4.3

Bank of New Hampshire

Full-service branch, ATM, drive-thru

0.6 km

3.9

Citizens Bank

Full-service branch, ATM

0.7 km

3.8

TD Bank

Full-service branch, ATM, drive-thru

0.8 km

4.5

Merrimack County Savings Bank

Full-service branch, ATM

0.9 km

4.6

Service Credit Union

Full-service branch, ATM

1.0 km

3.7

Santander Bank

Full-service branch, ATM, drive-thru

Parking Lots

0.2 km

Parking Lot B - Concord Hospital

Hospital parking, Disability parking

0.3 km

4.2

Parking Lot A - Concord Hospital

Hospital parking, Disability parking

0.8 km

3.8

Clinton St Park And Ride

Public parking, Commuter lot

Shopping Malls

0.8 km

4.3

Capitol Shopping Center

Market Basket, Marshalls, Burlington, Boot Barn, Five Below, Ulta Beauty

0.9 km

4.1

Fort Eddy Plaza

Hannaford Supermarket, Staples, Petco, Rite Aid

1.0 km

4.2

Concord Crossing

Shaw´s Supermarket, TJ Maxx, HomeGoods

Stationery and Copying Services

0.8 km

4.7

Speedy Printing & Copying

Printing, copying, binding, business cards, brochures, letterhead

0.9 km

4.8

New Hampshire Print & Mail Services

Printing, mailing, wide format printing, promotional items

1.0 km

4.6

Capitol Copy

Printing, copying, banners, business cards, apparel

Car Rental

0.8 km

4.4

Enterprise Rent-A-Car

Economy cars, SUVs, trucks

0.9 km

3.8

Hertz

Compact cars, luxury vehicles, vans

1.0 km

3.9

Avis Car Rental

Sedans, convertibles, minivans

Patient Experiences

✅ Summary of Positive Reviews

The hospital is commended for its excellent service, with particular praise for providing a safe and secure environment that facilitates significant improvements in patient health. The staff is noted for their attentiveness and effective follow-up treatment plan, which contributes to the favorable treatment outcomes for patients.

❌ Summary of Negative Reviews

Numerous complaints highlight serious concerns about the hospital´s treatment practices and staff attitude. Patients report experiences of bullying, inadequate communication regarding medication risks, and allegations of civil rights violations. Additionally, criticism is directed at the hospital´s emergency response inefficiencies and perceived lack of respect from staff members.