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Miller-Dwan Medical Center

3.4 (44)

Miller-Dwan Medical Center, located in Duluth, Minnesota, was founded in 1934. The hospital has 154 beds and is known for its rehabilitation, mental health, and burn care services. It is part of the Essentia Health system and has received accreditation from the Joint Commission. The facility specializes in inpatient rehabilitation, behavioral health, and surgical services for the region.

NPI Number : 1033153895

502 E 2nd St, Duluth, MN 55805

(218) 727-8762

www.essentiahealth.org

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Departments

General Surgery

Psychiatry

Rehabilitation

Behavioral Health and Addiction

Pediatric Rehabilitation

Adult Behavioral Health

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Behavioral Health	Yes	218-786-8044	No	Limited
General Medicine	Yes	218-786-8364	No	Yes
Pain Medicine	Yes	218-786-8044	No	Limited
Urgent Care	No	No	Yes	Yes

Visiting Hours

Department	Online Scheduling	Phone Scheduling	Walk-In Visits	Same-Day Visits
Cardiology	Available	218-727-8762	Not available	Available
General Surgery	Available	218-727-8762	Not available	Available
Inpatient	Not applicable	218-727-8762	Available	Available
Mental Health	Available	218-727-8762	Not available	Available
Ophthalmology	Available	218-727-8762	Not available	Available
Radiology	Available	218-727-8762	Not available	Available

Important Doctors

Miller-Dwan Medical Center Information

Management and Leadership Team

Name	Title	Areas of Expertise
David Herman, MD	Chief Executive Officer	Strategic planning, healthcare administration
Jodi Mansfield	Executive Vice President, Chief Operating Officer	Hospital operations, organizational leadership
Gratia Pitcher, MD	Chief Medical Officer	Clinical quality, physician leadership
Traci Morris	Chief Financial Officer	Financial management, healthcare economics
Cathy Cantor, MD	Chief Population Health Officer	Population health, community health initiatives
Michael Watters	Chief Legal Officer	Healthcare law, regulatory compliance
Rhonda Kazik, RN	Chief Nursing Officer	Nursing operations, patient care quality
Matthew Piede	Chief Development Officer	Fundraising, donor relations

Average Salary

Department	Common Procedure/Service	Average Cost
Cardiology	Echocardiogram	$1,500 - $2,500
Cardiology	Cardiac Stress Test	$1,000 - $2,000
Oncology	Chemotherapy Session	$5,000 - $10,000
Oncology	Radiation Therapy Session	$2,000 - $4,000
Neurology	MRI Brain Scan	$1,500 - $3,000
Neurology	EEG	$500 - $1,000
Orthopedics	Knee Replacement Surgery	$30,000 - $50,000
Orthopedics	Physical Therapy Session	$100 - $300
Outpatient	Primary Care Visit	$150 - $300
Outpatient	Specialist Consultation	$200 - $500

Support Programs for Patients

Department	Program/Service
Financial Assistance	Community Care program for low-income patients
Home Care	Home-based rehabilitation services
Mental Health	Outpatient counseling and therapy
Palliative Care	Pain and symptom management
Rehabilitation	Intensive inpatient rehab program
Social Services	Care coordination and discharge planning

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plan	Up to 6 months, $40 minimum monthly payment
CareCredit	6, 12, or 18 month promotional financing for balances over $200
ClearBalance	Interest-free payment plans up to 24 months
Park State Bank Loan	Low-interest loans up to 72 months for balances over $5,000

Accepted Insurance Companies

Aetna

Ambetter

Cigna

Humana

Medicaid

Medicare

Tricare

United Healthcare

Wellpoint

Cost Consulting

Department	Financial Services
Financial Counseling	- Assistance applying for government programs - Advice on financial options - Review eligibility for financial assistance - Help setting up payment plans
Patient Financial Services	- Answer billing questions - Explain insurance and benefits - Schedule Medicaid appointments - Collect co-payments at registration - Accept major credit cards
Pre-Treatment Guidance	- Provide price estimates - Discuss treatment costs - Review financial assistance options - Explain payment plan options

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Handicapped-accessible vans - Skywalks connecting buildings - Adjustable changing tables - Private sensory-friendly waiting room
Assistive Devices	- Wheelchairs - Walkers - Canes - Crutches - Commodes - Toilet seat risers - Shower chairs - Shower benches - Bed rails - Other mobility items
Communication Aids	- Sign language interpreters - Speech generating devices - Communication boards and books
Priority Services	- Specialized transportation program - Inpatient rehabilitation programs - Outpatient rehabilitation services
Staff Training	- Cultural competency training - Disability awareness education - Specialized rehabilitation expertise

Digital Health Services

Department	Digital Health Services
Behavioral Health	- Virtual video visits for mental health counseling - Online substance abuse support groups - Remote monitoring of medication adherence
Cardiology	- Remote heart monitoring devices - Virtual follow-up appointments - Online heart health education resources
Emergency	- eCheck-in for ER visits - Virtual triage for non-urgent cases - Remote consultation with specialists
Neurology	- Telestroke services - Remote epilepsy monitoring - Virtual cognitive assessments
Oncology	- Virtual tumor board meetings - Remote chemotherapy symptom monitoring - Online cancer support groups
Primary Care	- Virtual video visits - Patient portal for messaging and test results - Remote chronic disease management
Radiology	- Online image viewing portal for patients - Remote radiology readings - AI-assisted image analysis
Surgery	- Virtual pre-operative consultations - Remote post-operative monitoring - Online surgical education resources

Collaborations / Educational Programs

Department	Educational Program
Behavioral Health	38-bed Adult Behavioral Health Unit, psychotherapy sessions, substance abuse counseling, DBT training
Clinical Education	Nearly 480,000 hours of clinical training provided annually to over 2,700 students
Ear, Nose & Throat	Clinical rotations available for medical students
General Medicine	Inpatient and outpatient clinical experiences, morning rounds, case presentations
Medical Education	Partnerships with multiple academic institutions, clinical site for medical school rotations
Rehabilitation	Specialized rehabilitation and burn care training opportunities
Surgery	Inpatient and same-day surgery rotations available

Collaborative Research Projects

Department	Research Project	Details
Neurology	HopeX Mental Health Initiative	Problem Management Plus (PM+) program to expand mental health workforce
Cancer	NCI Community Oncology Research Program	Access to latest cancer prevention and treatment clinical trials
Rehabilitation	CARF-accredited specialty programs	Brain injury, spinal cord, and stroke rehabilitation research
Sports Medicine	Northland Adaptive Recreation	Innovative adaptive sports and recreation programs
Virtual Reality	VR for Physical Rehabilitation	Using VR to improve range of motion, balance, and cognition

Professional Development Programs

Department	Affiliation	Professional Development
Behavioral Health	American Psychiatric Association	Continuing Medical Education courses
Burn Care	American Burn Association	Advanced Burn Life Support certification
Education	Accreditation Council for Graduate Medical Education	Residency and fellowship programs
Hospital Medicine	Society of Hospital Medicine	Hospital Medicine Leadership Academy
Research	Essentia Institute of Rural Health	Clinical research opportunities
Rehabilitation	Commission on Accreditation of Rehabilitation Facilities	Specialty certification programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Brain Injury	Brain Injury Specialty Program	CARF
Hospital	Hospital Accreditation	Joint Commission
Laboratory	Laboratory Accreditation	College of American Pathologists
Rehabilitation	Inpatient Rehabilitation Program	CARF
Stroke	Stroke Specialty Program	CARF
Spinal Cord	Spinal Cord Specialty Program	CARF

Internship and Observation Programs

Department	Opportunity
Emergency Medicine	Job shadowing
Family Medicine	Clinical rotation
Nursing	Summer internship program
Physical Therapy	Observation hours
Psychology	Internship program
Rehabilitation Services	Clinical placement

Hospital Academic Awards and Achievements

Department	Award	Date
Hospital-Wide	Critical Access Hospital	Current
Laboratory	Clinical Laboratory Improvement Amendments (CLIA) Certification	4/17/2017 - 4/16/2019
Laboratory	Commission of Office Laboratory Accreditation	3/22/2017 - 3/21/2019
Radiology	American College of Radiology Accreditation - CAT Scan	1/19/2017 - 1/19/2020
Radiology	American College of Radiology Accreditation - Lung Cancer Screening	10/30/2015 - 4/15/2020
Radiology	American College of Radiology Accreditation - Mammography	6/14/2018 - 6/14/2024
Radiology	American College of Radiology Accreditation - MRI	2/13/2016 - 3/13/2019
Stroke Care	Acute Stroke Ready Hospital	1/1/2017 - 12/31/2019
Trauma	Level IV Trauma Center	3/12/2022

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Family Medicine	Duluth Family Medicine Residency Program
Cardiology	Fellowship available
Emergency Medicine	Residency available
Internal Medicine	Residency available
Pediatrics	Residency available
Physical Medicine & Rehabilitation	Residency available
Surgery	General Surgery Residency Rural Training Track

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Family Medicine	Duluth Family Medicine Residency Program
Internal Medicine	Internal Medicine Residency
Physical Medicine & Rehabilitation	PM&R Residency
Pharmacy	PGY1 Pharmacy Residency
Surgery	General Surgery Rural Training Track

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Financial Assistance Program for those meeting income/asset guidelines - Discounts for uninsured patients - Catastrophic discount for bills over $5,000 - Assistance applying for Medicaid and other programs
Billing	- Short-term payment plans - Long-term, zero-interest financing options - Assistance understanding bills and insurance
Emergency Care	- Emergency services provided regardless of ability to pay - Stabilization of emergency conditions guaranteed
Discounted Services	- Sliding fee scale based on income - Discounts on outpatient care and prescriptions
Insurance Guidance	- Help applying for Medicaid/Medicare - Information on Health Insurance Marketplace options - Referrals to insurance navigators

Hospital Research Collaborations

Department	Research Partner
Neuroscience	University of Minnesota Medical School
Genomics	Essentia Institute of Rural Health
Cardiology	Mayo Clinic
Oncology	National Cancer Institute
Pharmacology	University of Wisconsin-Madison
Surgery	University of North Dakota School of Medicine

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Graduate Medical Education	- Structured mentoring program across specialties - Mentoring committees for each trainee - Regular meetings between mentees and mentors - Career development sessions - Sustained increases in mentor relationships over 3 years
Pediatrics	- PGY5 residents assigned as temporary mentors to interns - Interns select permanent faculty mentor by end of intern year - Faculty discouraged from taking more than 2-3 mentees
Psychiatry	- Mentorship available for new graduates
Rehabilitation Services	- Mentorship available for new graduates
Nursing	- Structured mentorship programs for newly hired nurses - Programs typically 6-12 months long - Focus on reducing stress, increasing confidence and job satisfaction

Miller-Dwan Medical Center Nearest Places

Hotels

0.1 miles

4.5

Fitger´s Inn

Historic brewery hotel, lake views, on-site restaurants

0.2 miles

4.2

Sheraton Duluth Hotel

Connected to skywalk, restaurant, fitness center

0.6 miles

4.1

Holiday Inn & Suites Duluth-Downtown

Indoor pool, restaurant, fitness center

0.8 miles

4.4

The Inn on Lake Superior

Lakefront location, rooftop pool, complimentary breakfast

0.9 miles

4.5

Canal Park Lodge

Lakefront views, indoor pool, fitness center

1.0 miles

4.3

Comfort Suites Canal Park

All-suite hotel, indoor pool, complimentary breakfast

Florists and Gift Shops

0.2 km

4.7

Dunbar Floral & Gifts

Same-day delivery, Custom arrangements

0.5 km

4.5

Engwall Florist & Greenhouse

Wide selection, Garden center

0.1 km

4.2

Essentia Health Gift Shop

Hospital gifts, Convenience items

0.3 km

St. Luke´s Gift Shop

Hospital gifts, Cards

0.8 km

4.6

Flower Shop on the Plaza

Unique designs, Local delivery

0.9 km

4.8

Superior Blooms

Artisan bouquets, Event florals

Food and Restaurant

0.5 km

4.5

Lake Avenue Restaurant & Bar

American, Seafood, Bar

0.6 km

4.5

Bellisio´s Italian Restaurant and Wine Bar

Italian, Wine Bar

0.7 km

4.3

Silos Restaurant

American, Bar

0.8 km

4.3

Grandma´s Saloon & Grill

American, Bar

0.3 km

4.2

Restaurant 301

American, Bar

0.1 km

Great Waters Cafe

Cafeteria, American

Pharmacies

0.2 km

4.5

Essentia Health-Duluth 3rd Street Pharmacy

Prescription refills, over-the-counter medications, specialty pharmacy services, flu shots

0.3 km

4.3

Essentia Health First Street Pharmacy

Prescription refills, over-the-counter medications, drive-thru service

0.1 km

Miller Dwan Medical Center Inpatient Pharmacy

Inpatient pharmacy services

0.4 km

4.2

Essentia Health-Duluth Pharmacy

Prescription refills, over-the-counter medications, specialty pharmacy services

0.7 km

4.7

Northland Pharmacy

Prescription refills, over-the-counter medications, compounding services

0.9 km

3.8

Walgreens Pharmacy

24-hour pharmacy, drive-thru service, immunizations

Taxi and Transportation

0.5 km

4.5

Airport & Duluth Taxi

Airport transfers, local rides

0.7 km

4.2

Yellow Cab Of Duluth

24/7 service, local rides

0.8 km

4.3

Allied Taxi

Local rides, airport transfers

0.9 km

123 Cheap Taxi

Affordable rates, local rides

1.0 km

4.4

Exclusive Taxi LLC

Premium service, airport transfers

1.0 km

4.6

Senior Connections Transportation

Senior transportation, medical rides

ATMs and Banks

0.1 km

4.5

Share Advantage Credit Union

ATM, Personal Banking

0.2 km

Wells Fargo ATM

24/7 ATM

0.5 km

3.8

U.S. Bank Branch

Full-Service Banking, ATM

0.7 km

4.3

Members Cooperative Credit Union

ATM, Personal Banking

0.8 km

4.6

North Shore Bank of Commerce

Full-Service Banking, ATM

0.9 km

4.2

Western Bank

Full-Service Banking, ATM

Parking Lots

0.1 km

4.1

Essentia Health Green Ramp

Free for 2 hours, $1/hour after, $7 daily max, free with validation

0.3 km

3.9

City of Duluth Medical District Ramp

Skywalk access, open M-F 6:30am-5:30pm

0 km

4.3

Essentia Health Valet Parking

Complimentary valet service, assistance with walkers/wheelchairs

Shopping Malls

0.9 km

4.1

Miller Hill Mall

Over 100 stores including JCPenney, Barnes & Noble, and food court

0.7 km

4.5

Fitger´s Mall

Specialty shops, restaurants, brewpub, and hotel in historic building

0.8 km

3.8

Holiday Center

Downtown shopping center with retail stores and restaurants

Stationery and Copying Services

0.1 km

4.7

Service Printers of Duluth

Digital and offset printing, banners, business cards, brochures, mailing services

0.1 km

4.8

Arrowhead Printing

Union printing, business cards, labels, banners, mailing services

0.9 km

4.9

JS Print Group

Book printing, product labels, direct mailing, postcards, flyers

Car Rental

0.8 km

4.4

Enterprise Rent-A-Car

Economy to luxury vehicles, SUVs, trucks

0.9 km

3.9

Avis Car Rental

Wide range of vehicles, long-term rentals

0.9 km

3.7

Budget Car Rental

Economy to full-size cars, SUVs, vans

Patient Experiences

✅ Summary of Positive Reviews

Positive reviews for Miller-Dwan Medical Center highlight the friendly and accommodating staff, excellent communication systems, and the comfortable and supportive environment provided to patients and their families. Reviews mention the ease of parking and the warm welcome received by those accompanying patients, including allowing service animals. The medical center is praised for the professionalism and empathy shown by emergency room staff, surgeons, and nurses, making challenging situations much more manageable. The adolescent units and residential treatment facilities are noted for their excellent care and exceptional staff.

❌ Summary of Negative Reviews

The negative reviews focus on issues within specific units at Miller-Dwan Medical Center, primarily highlighting the poor treatment and disrespect experienced by staff within the rehab unit. There are reports of a hostile work environment, where minor issues lead to unwarranted disciplinary actions. In addition, a negative experience within the psychiatric hospital was described, focusing on a lack of patient autonomy and a dehumanizing atmosphere. These reviews point to a need for improvement in handling grievances and ensuring all staff treat patients with dignity and respect.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 7:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 7:00 AM - 8:00 PM, Saturday - Sunday: 9:00 AM - 4:00 PM

Laboratory Services

24 hours a day, 7 days a week

Department Phones

Department	Phone
Main Hospital	218-727-8762
Adult Behavioral Health	218-727-8762
Burn Care	218-727-8762
General Surgery	218-727-8762
Rehabilitation	218-727-8762

Language and Translation Services

English
Spanish
Somali
Kurdish
Arabic

Miller-Dwan Medical Center

NPI Number : 1033153895

502 E 2nd St, Duluth, MN 55805

(218) 727-8762

www.essentiahealth.org

Departments

General Surgery

Psychiatry

Rehabilitation

Behavioral Health and Addiction

Pediatric Rehabilitation

Adult Behavioral Health

Appointment Information

Visiting Hours

Important Doctors

Essentia Health-Duluth (Miller-Dwan Building)

Miller-Dwan Medical Center Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Miller-Dwan Medical Center Nearest Places

Hotels

Fitger´s Inn

Sheraton Duluth Hotel

Holiday Inn & Suites Duluth-Downtown

The Inn on Lake Superior

Canal Park Lodge

Comfort Suites Canal Park

Florists and Gift Shops

Dunbar Floral & Gifts

Engwall Florist & Greenhouse

Essentia Health Gift Shop

St. Luke´s Gift Shop

Flower Shop on the Plaza

Superior Blooms

Food and Restaurant

Lake Avenue Restaurant & Bar

Bellisio´s Italian Restaurant and Wine Bar

Silos Restaurant

Grandma´s Saloon & Grill

Restaurant 301

Great Waters Cafe

Pharmacies

Essentia Health-Duluth 3rd Street Pharmacy

Essentia Health First Street Pharmacy

Miller Dwan Medical Center Inpatient Pharmacy

Essentia Health-Duluth Pharmacy

Northland Pharmacy

Walgreens Pharmacy

Taxi and Transportation

Airport & Duluth Taxi

Yellow Cab Of Duluth

Allied Taxi

123 Cheap Taxi

Exclusive Taxi LLC

Senior Connections Transportation

ATMs and Banks

Share Advantage Credit Union

Wells Fargo ATM

U.S. Bank Branch

Members Cooperative Credit Union

North Shore Bank of Commerce

Western Bank

Parking Lots