✅ Summary of Positive Reviews
Deborah Lefevre shared her positive experience at Mercy Medical Center, praising the staff for their kindness, professionalism, and care during her complex ankle replacement surgery. She highlighted the attentiveness and compassion of the nurses and tech staff, such as Thankeka, Catherine, Haley, Arielle, Mia, and Marquita. The expertise of the surgical team led by Dr. Schon, as well as the supportive roles played by PT staff and anesthesiologist James, contributed to her successful recovery. The hospital´s accommodating nature and spiritual support from Sister Helen and Father John also provided comfort during her stay, earning her trust and gratitude.
❌ Summary of Negative Reviews
Multiple reviews expressed significant concerns about the quality of care at Mercy Medical Center. Jean Bond criticized the hospital for its unhelpful and uncaring nurse staff, while Kaiyanna Fleming´s experience was marred by inadequate communication, rude staff, and discrepancies in medical records. Melinda Mcmillan felt discomfort due to lack of empathy and poor communication among doctors, which compounded her distress during invasive procedures. S Brown shared a traumatic story of being dismissed during a postoperative infection, emphasizing racial bias and lack of empathy from Dr. Susan Peeler, which endangered her health and led to lasting distrust in the healthcare system.