| Department |
Name |
Title |
Area of Expertise |
| Executive Leadership |
Dr. John Southall |
Senior Physician Executive |
Medical Leadership |
| Human Resources |
Jenny Hutchins |
Vice President |
Human Resources Management |
| Mission Integration |
Melissa Skahan |
Vice President |
Mission Integration and Community Health |
| Operations |
Wendy Napolitano |
Vice President |
Operations Performance |
| Patient Care Services |
Robyn McDevitt |
Vice President |
Patient Care Services Leadership |
| Surgical Services |
Mark Seelen |
Vice President |
Surgical Operations |
| Finance |
David Kennedy |
Vice President |
Financial Management |
| Philanthropy |
Cynthia Faulkner |
Vice President |
Philanthropy and Fundraising |
| Medical Staff |
Dr. Jennifer Palminteri |
President |
Medical Staff Leadership |
| Medical Staff |
Dr. Craig Brett |
Vice President |
Medical Staff Oversight |
| Department |
Service |
Cost Range (USD) |
Notes |
| Cardiology |
Electrocardiogram (ECG) |
31 - 184 |
Varies based on interpretation and reporting. |
| Cardiology |
Echocardiogram (Heart Ultrasound) |
2,151 |
Significantly higher than state average. |
| Cardiology |
Cardiovascular Stress Test |
893 |
Includes interpretation and reporting. |
| Neurology |
CT Scan of Head/Brain |
536 - 1,769 |
Cost depends on use of contrast. |
| Neurology |
MRI Brain (With/Without Contrast) |
1,324 - 1,810 |
Varies by contrast and imaging complexity. |
| Oncology |
Diagnosis Mammogram |
228 - 434 |
Based on single or bilateral imaging. |
| Oncology |
Nuclear Medicine Study (Heart Vessel) |
4,399 |
Includes use of drugs or exercise. |
| Orthopedics |
X-Ray (Knee, 1-4 Views) |
94 - 281 |
Cost varies by number of views. |
| Orthopedics |
MRI of Spine |
1,622 - 2,366 |
Depends on contrast and spinal region. |
| Outpatient Services |
Preventive Care Visit (Adult, 18-64 Years) |
181 - 234 |
Varies by age group. |
| Outpatient Services |
General Office Visit (15-60 Minutes) |
99 - 346 |
Based on visit length and patient status. |
| Outpatient Services |
Speech Therapy |
292 |
For speech, language, and hearing disorders. |
| Outpatient Services |
Wound Therapy |
422 - 687 |
Cost depends on wound size and complexity. |
| Department |
Special Program |
Details |
| Financial Assistance |
Charity Care |
Free or discounted care for households under 204% or 322% of Federal Poverty Level. Dollar For helps apply for charity care. |
| Financial Assistance |
MaineHealth Free Care |
Free care for people below 200% of the poverty level. Interest-free payment plans available. |
| Home Care |
In-Home Medical Services |
Services include skilled nursing, physical/occupational therapy, speech therapy, and daily living assistance (e.g., bathing, dressing). |
| Home Care |
Specialized Therapy |
Rehabilitation therapies for mobility, communication, and daily activities recovery. |
| Social Support |
Pediatric Behavioral Health |
Family-Centered Integrated Behavioral Health Program offering short-term interventions and community support for children. |
| Substance Abuse Treatment |
Rehabilitation Programs |
Alcohol and drug rehab including detox, residential care, outpatient programs, and gender-/age-specific treatment options. |
| Payment Option | Details | Additional Notes |
|-------------------------------------|-----------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------|
| Interest-Free Payment Plan | Allows patients to pay their medical bills without added interest over a set period. | Managed through MaineHealth´s MyChart portal or by calling their Patient Financial Services. |
| Short-Term Payment Plan Under $500 | Patients can pay the full amount in 3-4 months. | Minimum monthly payment required: $25. |
| Mid-Range Plan for $501-$5,000 | Payment can be extended to 9-11 months. | Setup via Customer Service. |
| Long-Term Plan Above $5,001 | Payments can be spread out over 12-18 months. | Flexible terms based on individual needs. |
| Flexible Terms Based on Income | Qualifying individuals or families under 322% of the Federal Poverty Level may receive discounts or bill forgiveness. | Eligibility and discounts vary; assistance to apply is available through programs such as Dollar For. |
| Charity Care | Full or partial bill forgiveness for households with income below certain thresholds. | Typically for families earning under $100,000 annually or individuals below specific income limits. |
| External Financing (Variable Interest) | Financing via third-party companies like AccessOne, offering options ranging from 0% to 13% interest. | Terms depend on payment amounts, with higher interest for lower monthly contributions. |
| Online Payment Options | Patients can manage payments through secure online systems like MyChart. | Includes tools for scheduling and keeping track of installment payments. |
| Department | Financial Counseling Service | Treatment Cost Guidance | Financial Support Options |
|-------------------------------|------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Mercy Hospital - Financial Assistance | Financial assistance and counseling available for uninsured and medically indigent patients. Payment plans and sliding scale options provided. | Online price estimation tools to calculate cost estimates of services. | Assistance includes discounts for medically necessary care, eligibility determined by income and family size based on federal poverty guidelines. |
| MaineHealth Financial Counseling | Provides education about rights & responsibilities, Medicaid/Medicare information, and monthly payment plans for qualifying individuals. | Offers financial planning and guidance to estimate treatment costs using pricing tools and personal consultations. | Programs include CarePartners, free care assistance, and Medicaid/Medicare eligibility support. |
| Northern Light Mercy Hospital | Offers price estimator tools to help patients understand costs related to healthcare services, including tests and procedures, before starting care. | Dedicated price transparency section and tools to provide clear treatment cost estimates and financial liabilities. | Financial assistance programs in place for eligible patients, tailored discounts, and options for addressing out-of-pocket costs. |
| Mercy Medical Center | Financial counselors assist patients with developing payment plans or arranging payment options for financial responsibilities. | Aims to provide cost transparency for emergency and necessary medical care. | Financial Assistance Policy includes reduced charges for qualified patients, discounts based on income verification, and application support for aid programs. |
| Service |
Description |
| Physical Accessibility |
ADA-compliant facilities, wheelchair-friendly entrances, and accessible patient rooms equipped with necessary amenities. |
| Assistive Devices |
Provision of mobility equipment like wheelchairs and support devices upon request to aid patients with physical disabilities. |
| Communication Aids |
Mobile interpretation devices offering audio and video translation services in over 55 languages; access to live interpreters. |
| Priority Services |
Dedicated assistance for patients requiring special attention, private rooms for a restful and stress-free recovery, and priority scheduling for patients with disabilities. |
| Staff Training |
Comprehensive training programs for staff to deliver inclusive care, ensuring effective communication and understanding of diverse needs. |
| Department |
Digital Health Service |
Description |
Support for Patient Care |
| Mercy Telemedicine |
Telemedicine Options |
Virtual visits for primary care and specialty consultations. |
Increases accessibility and convenience; reduces travel needs. |
| Mercy Virtual Care |
Video Consultations |
Live video chats for acute and chronic care, follow-ups, and urgent care. |
Ensures continuous high-quality care with flexible scheduling. |
| MyChart |
Patient Portal |
Secure mobile access to provider communications, test results, appointment scheduling, and prescription refills. |
Empowers patients with real-time health management tools. |
| Mercy Remote Monitoring |
Remote Patient Monitoring |
Biometric monitoring devices for vitals like blood pressure and pulse, integrated into care plans. |
Enables early intervention and proactive management of chronic conditions. |
| MercyOne Heart and Vascular |
Remote Heart Monitoring |
Implanted pressure-sensing devices for pulmonary artery monitoring. |
Allows early detection of heart failure and personalized medication adjustments. |
| Mercy Express Care |
Telehealth Services |
Virtual visits through telehealth for non-urgent care by nurse practitioners. |
Supports flexible, on-demand care and reduces the need for in-person visits. |
| Mercy Virtual Engagement |
Virtual ICU and Chronic Care |
Comprehensive remote monitoring for complex chronic conditions with real-time health data analysis. |
Facilitates holistic and consistent care for chronically ill patients. |
| Department |
Programs Offered |
| Cardiology |
Acting internships and subspecialty consult rotations in Cardiology. |
| General Medicine |
Acting internships on General Medicine services, including patient care and critical training. |
| Hematology-Oncology |
Acting internships focused on Hematology-Oncology specialties. |
| Pulmonary Medicine |
Subspecialty consult rotations to develop expertise in Pulmonary Medicine. |
| Infectious Diseases |
Subspecialty consult rotations concentrating on Infectious Diseases. |
| Critical Care Medicine |
Acting internships in Critical Care Medicine for intensive clinical skills. |
| Nephrology |
Subspecialty consult rotations emphasizing Nephrology. |
| Sports Medicine |
Specialized sports medicine electives for advanced training. |
| Rural Health |
Rotations in rural settings including grand rounds and leadership development. |
| Community-Based Training |
Longitudinal Integrated Clerkships (LIC) focusing on diverse patient populations and primary care. |
| Department |
Research Projects |
Impact |
| Behavioral Health |
Portland Area Residential Services Consortium: expanding residential services for substance abuse and designing collaborative, patient-centric models. |
Enhances healthcare coordination and the quality of addiction recovery programs for professionals and patients. |
| Cardiology |
Non-oncology clinical trials on new drug therapies and medical devices. |
Provides earlier access to innovative treatments, driving advancements in cardiology practice. |
| Oncology |
Membership with Dana-Farber Cancer Care Collaborative: development of therapies, virtual consults, access to cutting-edge clinical trials, and proton beam therapy initiatives. |
Improves cancer care protocols, fosters multidisciplinary collaboration, and enhances patient outcomes. |
| Gastroenterology |
Non-oncology clinical trials on innovative treatment methods. |
Advances therapeutic techniques and equips professionals with better diagnostic tools. |
| Ophthalmology |
Clinical trials focusing on breakthrough treatments for eye conditions. |
Enables specialists to adopt new interventions for better patient care. |
| Neurology |
Exploration of new drug therapies and devices for neurological disorders, including multiple sclerosis. |
Equips healthcare professionals with innovative and effective treatment options. |
| Department |
Affiliation |
Professional Development Programs |
| Cardiology |
Dana-Farber Cancer Care Collaborative |
Virtual consults, second opinions, physician/nurse education, tumor board conferences, physician lectures |
| Nursing |
American Nurses Credentialing Center (ANCC) |
Continuing Nursing Education, Interprofessional Continuing Education (IPCE), Nursing Specialty Certification |
| Oncology |
Commission on Cancer, American Society of Clinical Oncology |
Standards in oncology care, safety/quality training, access to research and clinical trials |
| General Medical |
Northern Light Health Sponsorship Program |
Paid clinical training, apprenticeships, CNA certification, Surgical Technologist training |
| Emergency Services |
Atlantic Partners EMS |
EMT training, State of Maine EMS exam preparation |
| Obstetrics |
Blue Distinction Center |
Training programs in obstetrics care and maternal health quality standards |
| Orthopedics |
Blue Cross Blue Shield (Blue Distinction Center) |
Training for hip, knee, and spine surgical certifications |
| Workforce Development |
+MPower Program Partnerships |
English language acquisition, medical assistant and CNA apprenticeships |
| Department |
Certification |
Accreditation Body |
| Orthopedics |
Certified for Hip, Knee, and Spine Surgery |
The Joint Commission |
| Cardiology |
Accredited for Cardiac Care |
Society of Chest Pain Centers |
| Oncology |
Exemplary Commitment to Safety and Quality in Oncology |
American Society of Clinical Oncology |
| Pulmonary Care |
Pulmonary Care Excellence Award |
Healthgrades |
| Prostate Care |
Outpatient Prostate Care Excellence Award |
Healthgrades |
| Maternity Care |
High-Performing in Maternity Care |
U.S. News & World Report |
| Patient Safety |
‘A’ Grade for Patient Safety |
Leapfrog Foundation |
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| Department | Program Type | Details |
|----------------------------|------------------------------|-------------------------------------------------------------------------------------------------------|
| Cancer Care | Internship | Full-time hands-on experience in outpatient cancer care, administering treatments and supportive care. |
| CNA Training Program | Training | Program includes classroom and clinical experience, culminating in CNA certification. |
| Intensive Care Unit | Observation or Internship | Opportunities to observe or work in critical care settings with experienced nurses. |
| Medical Surgical Unit | Observation or Internship | Hands-on or observational roles focusing on diverse medical and surgical patient care. |
| MRI | Observation or Internship | Training or shadowing in MRI technology under supervision. |
| Nurse Residency Program | Educational and Training | A 12-month program for new nurses, integrating ongoing education and clinical skills development. |
| Neurosurgery Clinic | Observation or Internship | Opportunities in administrative and patient support roles within neurosurgery. |
| Nursing School Graduates | Residency | Roles catering to pre- and post-NCLEX graduates, with full-time paid positions while studying. |
| Primary Care - Pediatric | Observation or Internship | Pediatric care observation or hands-on practice in outpatient settings. |
| Speech Therapy | Observation | Designed for individuals exploring careers in physical rehabilitation and therapy. |
| Sterile Processing | Training | Offers practical experience in medical equipment sterilization and preparation. |
| Student Nurse Externship | Externship | Temporary nursing roles providing real-world nursing experiences during academic breaks. |
| Summer Internship Program | Internship | 10-week paid internships for students in clinical and non-clinical roles, including shadowing. |
| Wound Healing | Internship | Participate in wound care and hyperbaric medicine treatments in collaboration with physicians. |
| Department |
Award Name |
Year |
| General Hospital Services |
Outstanding Patient Experience Award |
2022, 2024 |
| Hospital Safety |
´A´ Grade from Leapfrog Hospital Safety |
2024 |
| Maternity Care |
High Performing Hospital for Maternity Care by U.S. News & World Report |
2024 |
| Nursing |
DAISY Award - Compassionate Nursing Care |
Ongoing |
| Community Support |
The Forsley Award for Outstanding Community Support |
2024 |
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| Department |
Specialty |
| Cardiology |
General Cardiology |
| Family Medicine |
Family Medicine Residency |
| General Surgery |
General Surgery Residency |
| Psychiatry |
Psychiatric Technician Apprenticeship |
| Clinical Laboratory |
Medical Technologist Apprenticeship |
| Nursing |
New Graduate Nurse Residency |
| Department |
Specialty |
Program Icon |
| Family Medicine |
Residency Program |
Family Medicine |
| General Surgery |
Residency Program |
General Surgery |
| Psychiatric Technician |
Apprenticeship |
Psychiatry |
| Medical Assistant |
Apprenticeship |
Medical Assistance |
| Medical Technologist |
Apprenticeship |
Laboratory Medicine |
| Certified Nursing Assistant |
Training Program |
Nursing |
| Phlebotomy |
Training Program |
Phlebotomy |
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| Service/Support Option | Details |
|-------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance Programs | Offers discounts or free care based on income eligibility and Federal Poverty Guidelines with assistance available for uninsured patients. |
| Payment Plans | Interest-free, monthly payment plans available for patients unable to pay their bills in full. |
| Emergency Care Guarantees | Provides medically necessary emergency care regardless of ability to pay. |
| Discounted Services | Free care to those living at or below 200% of the Federal Poverty Level and sliding scale discounts up to 322%. |
| Guidance for Health Insurance Options | Assistance with Medicaid applications and evaluation for insurance eligibility through programs like Affordable Healthcare Marketplace. |
| Application Methods | Verbal and written applications accepted, including paper forms, digital MyChart submissions, or assistance from financial counselors. |
| Alternative Healthcare Options | Referrals to Portland Community Free Clinic and access to local programs offering prescription, transportation, and healthcare assistance. |
| Customer Support | Toll-free financial counseling and assistance available Monday-Friday from 7:30 AM - 7:00 PM. |
| Department |
Research Institution/Partner |
Collaboration Details |
Affiliated Universities/Research Centers |
| Cancer Care |
Dana-Farber Cancer Care Collaborative |
Provides virtual consults, second opinions, education for staff, and access to Dana-Farber experts for complex cancer cases. |
Harvard University (via Dana-Farber Cancer Institute) |
| Cancer Care |
New England Cancer Specialists |
Offers expanded oncology services and access to treatments including genetic testing, clinical trials, and full oncology evaluation. |
Independent Oncology Specialist Group |
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| Department | Mentorship and Advisory Program Details |
|-------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Business | Sponsorship programs at Northern Light Health offer funding for full-time study while working part-time. Guidance includes leadership, communication, and emotional intelligence training under the Professional and Organizational Development (POD) program, which integrates mentorship and educational opportunities. |
| Clinical | Tailored mentorship programs include CNA certification, medical assistant training, and surgical technologist sponsorships. Mentees are paid full-time while training and commit to work post-certification. Structured mentorship aims to develop clinical and interpersonal skills through one-on-one and self-directed mentorship combined with formal monthly or quarterly meetings. |
| Diversity & Inclusion | The +MPower program at Mercy Hospital integrates mentorship with language acquisition and workforce training for refugees, enabling them to transition into healthcare roles. The program supports learning while earning full-time wages, includes topics like medical terminology and digital literacy, and hires multilingual mentors to assist participants in career progression. |
| Nursing | New graduate nurses participate in a structured 12-week mentorship program following the Academy of Medical-Surgical Nurses (AMSN) model. Progress is measured through pre- and post-surveys. Mentorship extends over a three-year period with defined meeting schedules to support professional adjustment and self-confidence. |
| Organizational Culture | Mentorship programs emphasize leadership training, conflict resolution, and adaptability. Programs are accompanied by workshops and career development tools to enhance trust and exposure across departments, ensuring mentors are trained in relationship-building and effective communication practices. |