MaineHealth - Maine Medical Center - Portland

Department	Name	Title	Areas of Expertise
Leadership	Britt Crewse, MBA, MHS, CPA	President, MaineHealth Southern Region	Overseeing clinical care, strategic planning, building high-performing teams
Clinical Leadership	Joel L. Botler, MD	Chief Medical Officer, MaineHealth Southern Region	Medical management, programmatic healthcare delivery, liaison between management and physician community
Academic Leadership	Douglas B. Sawyer, MD, PhD	Chief Academic Officer	Academic and research missions, medical training, cardiovascular services
Quality and Safety	Mark G. Parker, MD	Vice President, Quality and Safety	Patient safety, quality improvement, operational excellence, nephrology

markdown | Department | Common Procedures/Services | Average Fees | Notes on Cost Variations | Financial Assistance | |------------------------|-------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------|--------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------| | Cardiology | Insertion of catheter, stress tests, ECGs, pacemaker checks, echocardiograms | $28–$45,982 | Complex procedures like stent placements are higher in cost compared to standard tests like ECGs | Free care available for eligible patients; interest-free payment plans offered | | Neurology | Diagnosis and treatment of degenerative disorders, stroke rehabilitation | $14,087–$50,455 | Costs vary based on complexity and whether complications occur | Medicaid (MaineCare) and other insurance options available for eligible individuals | | Oncology | Diagnostic services, chemotherapy, radiation therapy, surgery, and clinical trials | Varies significantly, average models not published | Patient-specific factors like disease progression and access to advanced therapies can alter costs drastically | Financial counselors and support programs help reduce out-of-pocket expenses for uninsured or underinsured patients | | Orthopedics | Joint replacement, arthroscopy, fracture treatment | $6,427–$45,901 | Joint replacement procedures are more expensive compared to minor surgeries like carpal tunnel repair | Discounts for uninsured patients; eligibility for free care assessed based on income level | | Outpatient Services| Colonoscopies, arthroscopy, minor surgical procedures, physical therapy | $3,115–$31,838 | Advanced outpatient procedures like shoulder arthroscopy are higher compared to diagnostic services like colonoscopies | Assistance for transportation, medication, and additional costs for financial hardship cases | | General Services | Office visits (new and established patient consultations) | $110–$336 | Depends on the extent of care provided by specialists (e.g., comprehensive exams vs focused evaluations) | Monthly payment options offered for patients unable to pay fees in full | | Imaging | CT scans, MRIs, X-rays, ultrasound | $359–$35,180 | Higher costs associated with procedures requiring specialized equipment, such as cardiac imaging with catheter insertion | Access programs available for ongoing treatment and preventive care | | Mental Health | Inpatient care for depressive disorders, substance use treatment | $14,837–$23,993 | Charges depend on length of stay and severity of the condition being treated | Free programs for eligible low-income patients, including support for mental health rehabilitation | Key Financial Programs: - MaineHealth provides free care to individuals living at or below 200% of the federal poverty line. - Interest-free, monthly payment plans are available for patients unable to pay bills in one installment. - MaineCare insurance and other local assistance programs ensure access to essential healthcare services for underinsured or uninsured individuals. - Dedicated financial counselors assist with navigating billing concerns and applying for financial aid or coverage plans.

| Department/Program | Details | |---------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Financial Assistance | Free care for patients at or below 200% of the poverty level; interest-free payment plans; assistance with health coverage, medications, and transportation. | | In-Home Care Services | MaineCare-funded programs, including personal care, nursing, assistive technology, meal delivery, and homemaker services. Respite and environmental modifications available. | | Adult Day Care Services | Mount Washington Valley Adult Day Center supports caregivers of patients with dementia, memory loss, and cognitive impairments. | | Palliative Care | Hospice services through MaineHealth Care at Home, offering comfort-focused care for terminally ill patients. | | Social Support Options | Variety of support groups for caregivers, cancer patients, Alzheimer´s caregivers, postpartum mothers, and others; navigation assistance for social services like housing and food. |

Payment Plan Option	Details
Installment Payment Plans	Monthly payment plans available; specifics depend on patient eligibility and agreement.
Interest-Free Payment Plans	Zero-interest financing provided through the ClearBalance® program for eligible patients.
Flexible Payment Schedules	Custom payment plans tailored to patient needs and financial situations.
Self-Pay Discounts	Discounts provided for uninsured patients who pay out-of-pocket.
Prompt Payment Discounts	Discounts for patients who pay their bill promptly, commonly for self-pay balances.
Financial Assistance Programs	Programs include free care or reduced costs based on income eligibility, such as CarePartners.
Sliding Fee Scale	Income-based assistance determining reduced payment obligations.
Medical Assistance Enrollment	Support for applying to Medicaid, Medicare, or ACA programs to manage costs.

Department	Service	Details
Financial Counseling	Guidance on payment options	Provides education on rights and responsibilities, and assists with Medicaid, Medicare, and financial assistance programs such as CarePartners.
Financial Counseling	Financial assistance programs	Includes free care and programs for eligible individuals to help cover costs of care.
Financial Counseling	Monthly payment plans	Offers customized payment plans to accommodate patient budgets for medical expenses.
Billing and Cost Estimates	Customized cost estimates	Provides estimated treatment costs based on procedures and insurance coverage before care begins.
Billing and Financial Services	Online bill payment	Secure and accessible online platform for bill payments.
Financial Assistance	Screening and eligibility	Conducts screenings to determine eligibility for various assistance programs and provides application support.
Financial Assistance	State and community programs	Refers patients to statewide resources, including assistance for medication costs and prescription programs.
Price Transparency	Cost breakdown for services	Provides detailed pricing information for common medical procedures and services.
Financial Assistance	Free care policies	Enables access to free care for qualifying patients based on income and other criteria.

Feature	Details
Physical Accessibility	Accessible entrances, elevators, and restrooms; dedicated parking spaces for individuals with disabilities; ADA-compliant patient rooms and facilities.
Assistive Devices	TTY devices, amplified listening devices, hearing aid-compatible phones, special nurse call systems, magnifiers, and alerting devices for phone and doors.
Communication Aids	In-person interpreters, video remote interpreting (VRI), over-the-phone interpreting (OPI), Braille materials, pictogram books, dry erase boards, and translated documents.
Priority Services	Immediate access to communication tools and devices; priority accommodations for patients with disabilities.
Staff Training	Training for staff to provide inclusive care and effective communication, including instruction on the use of assistive technologies.

Department	Digital Health Service	Description	Support for Patient Care
Telehealth	Virtual Care	Patients can consult healthcare providers via video or phone using telehealth technology.	Allows patients to manage health remotely, discuss medical concerns, review symptoms, and receive prescriptions.
Telehealth	PatientConnect Complete	Touchscreen tablets and devices for high acuity patients to connect with their care team.	Facilitates high-frequency monitoring and communication for patients in need of intensive oversight.
Telehealth	PatientConnect Mobile	Mobile device-based solution for low acuity patients to connect with their care team.	Supports lower intensity engagement while maintaining clinical oversight and accessibility.
Telehealth	TeleSitter	Remote patient observation system using video monitors to enhance safety.	Optimizes staff resources, prevents falls, and enhances safety for high-risk patients.
Emergency Care	Remote Stroke Consult	Video conferencing for emergency stroke evaluations and care coordination.	Ensures timely stroke treatment and improves patient recovery outcomes.
Neonatal Care	TeleNICU	Remote neonatologist consultations to assess and guide care for newborns.	Enables expert neonatal care in rural settings to ensure similar care levels as larger centers.
Primary Care	Online Scheduling	Patients can book primary care appointments 24/7 via the MyChart patient portal.	Offers convenience and flexibility for scheduling visits like Medicare wellness checks, vaccines, and physical exams.
Patient Portal	MyChart	Comprehensive patient portal for scheduling, messaging care providers, and accessing health records.	Facilitates real-time communication, follow-up, and self-service access to health data.
Remote Monitoring	Health Recovery Solutions	Remote Patient Monitoring (RPM) devices tailored to individual needs with real-time data sharing.	Supports continuous health monitoring, timely interventions, and reduces emergency visits.
Technical Support	Telehealth Assistance	Dedicated technical support for accessing telehealth services.	Ensures smooth operation of virtual health solutions with reliable technical guidance.

Department	Program Details
General Medical Education	Maine Track program in partnership with Tufts University School of Medicine for community-based and rural medicine training. Includes competency-based apprenticeships and longitudinal integrated clerkships. Generous scholarships available for many students.
Clinical Rotations	Fourth-year advanced clerkship rotations in various specialties including acting internships, clinical neuroscience, and pediatric subspecialties. Structured as four-week blocks with opportunities for supervision and hands-on training.
Pediatrics	Inpatient and outpatient rotations, including acting internships and pediatric subspecialty rotations. Open to students from across the U.S. with required prerequisites.
Family Medicine	Comprehensive clinical training covering obstetrics, geriatrics, addiction medicine, and osteopathic practices. Elective opportunities tailored to individual interests, including rural training through the MERGE Collaborative.
Cardiology	Advanced clerkships and electives providing hands-on experience in cardiac care and procedures.
Research	Biomedical research opportunities for undergraduates through the MaineHealth Institute for Research, covering molecular medicine and translational science.
Advanced Practice Provider Education	Clinical placements and mentorship for students in APP degree programs, preparing well-rounded graduates for Maine´s healthcare workforce.
Volunteer and Pre-Med Programs	Opportunities for high school and college students including the Junior Volunteer Program, Inside Medicine Program, and Summer Internship Program for non-clinical departments.
Nursing	Summer student nurse employment program offering hands-on clinical experience under RN guidance. Designed for students entering their final year of nursing school.

Department	Research Projects	Clinical Trials	Impact on Healthcare Professionals
Neurology	Studies on post-COVID neurological symptoms including brain fog and autonomic dysfunction.	NIH RECOVER-ENERGIZE Long COVID trials to evaluate personalized cardiopulmonary rehabilitation and structured pacing interventions.	Enhances understanding of post-viral syndromes and promotes interdisciplinary expertise in managing complex conditions.
Molecular Research	Basic and translational research including molecular mechanisms of diseases.	Collaborative trials through the Center for Molecular Medicine and Translational Research.	Trains healthcare professionals in cutting-edge molecular techniques and data analysis.
Cardiology	Development of advanced cardiac therapeutics and procedures.	Clinical trials on therapies for pulmonary embolism and cardiac rehabilitation methods.	Expands practitioners´ skills in state-of-the-art cardiovascular interventions and patient care techniques.
Oncology	Trials for new cancer drugs, combined therapies, and innovative treatment protocols.	Collaborations across oncology clinical trials for patient access to cutting-edge cancer treatments.	Provides hands-on experience in experimental oncology therapies and multi-modal cancer care approaches.
Internal Medicine	Clinical and epidemiological research across multiple subspecialties.	Focus on resident-led research, including disease prevention and health outcomes studies.	Equips residents with skills for scholarly activity including data collection, analysis, and publication.
Population Health	Research on health outcomes, health services, and shared decision-making studies.	Regional trials examining disparities and variation in healthcare outcomes.	Helps professionals improve strategies for patient-centered care and evidence-based practices.
Infectious Diseases	Research on vector-borne diseases and tick-related illnesses.	Collaborative studies through the Vector-Borne Disease Laboratory.	Advances knowledge in zoonotic diseases and interdisciplinary disease management techniques.
Medical Education	Focus on resident mentorship and development of research projects.	Support for resident-led clinical and translational research projects.	Enhances scholarly activity, preparing residents for research-informed clinical practice.

Department	Affiliations with Professional Organizations	Professional Development Programs Available
Behavioral Health	American Nurses Credentialing Center (ANCC), Joint Commission	Continuing Education, Psychiatric Technician Apprenticeship
Clinical Education	Accredited by ANCC, ACCME, and ACPE	Clinical Placements, Transition to Practice Programs
Cardiology	Joint Commission	Interprofessional Continuing Education Activities
Laboratory Services	Joint Commission	Medical Technologist Apprenticeship Program
Nursing	American Nurses Credentialing Center (ANCC)	CNA Training, Professional Nursing Specialty Certification
Leadership	Collaboration with MaineHealth Physician Leadership Development Fellowship	Provider Leadership Development Fellowship
Community Health	Maine Area Health Education Center Network (AHEC)	Language Skills Training, Community Education Programs

Department	Certification/Program	Accreditation Body
Cardiology	Advanced Primary Stroke Accreditation	The Joint Commission
Cardiology	Chest Pain Center Accreditation	American College of Cardiology
Cardiology	Echocardiography Accreditation	Intersocietal Commission for the Accreditation of Echocardiography Laboratories
Neuroscience	Stroke Gold Plus Quality Achievement Award	American Heart Association/American Stroke Association
Nursing	Continuing Nursing Education Provider	American Nurses Credentialing Center
Nursing	Magnet Recognition for Nursing Excellence	American Nurses Credentialing Center
Professional Development	Joint Accreditation for Interprofessional Continuing Education	Accreditation Council for Continuing Medical Education, Accreditation Council for Pharmacy Education, and American Nurses Credentialing Center
Medical Education	Residency and Fellowship Programs	Accreditation Council for Graduate Medical Education
Nursing	Certified Nursing Assistant (CNA) Training Program	Maine Registry of Certified Nursing Assistants

Department	Opportunity	Description
Advanced Practice Provider (APP) Education	APP Clinical Mentorship	Experience and mentorship for APP students across MaineHealth locations.
Barbara Bush Children´s Hospital	Child Life Specialist Internship	Intensive, clinically based internship for students in child life or related fields to meet certification requirements.
MaineHealth Institute for Research	Summer Undergraduate Research Program	10-week research internships in biomedical fields for undergraduates.
Maine Medical Center	Junior Volunteer Program	Opportunities for students aged 14–17 to volunteer in various hospital roles.
Maine Medical Center	New Graduate Nurse Residency Program	Year-long residency for new RN graduates focusing on leadership, patient safety, and the professional role.
Maine Medical Center	Operating Room Nurse Internship	6-month internship with didactic and clinical components for RNs seeking OR experience.
Maine Medical Center	Student Nurse Employment Program	Summer program for nursing students under the guidance of RN preceptors.
Maine Medical Center	Nursing Clinical Placements	Clinical practice placements for undergraduate and graduate nursing students.
Maine Medical Center	Certified Nursing Assistant (CNA) Apprentice Training	7-week paid apprenticeship for CNA certification with a commitment to work at MMC.
MaineHealth Center for Workforce Development	Inside Medicine Program	Virtual program for high school students to explore careers in medicine.
Medical Education	Medical Student Opportunities	Inpatient and outpatient opportunities, including acting internships and subspecialty rotations.
Public Health and Administration	MaineHealth Summer Internship Program	10-week paid internships in non-clinical areas such as communication, IT, and human resources.

Award	Description	Year
Leapfrog Top Teaching Hospital	Recognized for outstanding quality and safety as a teaching hospital.	2023
Leapfrog Top Teaching Hospital	Named a Top Teaching Hospital for the third consecutive year.	2024
5-Star CMS Rating	Received a 5-star rating for overall quality from the Centers for Medicare & Medicaid Services.	2023
Magnet Recognition	Designated as a Magnet hospital by the American Nurses Credentialing Center for nursing excellence.	Ongoing
Nursing Excellence Awards	Recognizes nurses demonstrating leadership, advocacy, professionalism, teamwork, and high-quality care.	Annual
Nursing Research Award	Awarded to nursing scholars contributing significantly to the advancement of nursing science.	Annual
$12.9M NIH Research Grant	Received a grant from the NIH to advance research in metabolic diseases.	2023

| Department | Program Details | |-------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Family Medicine | Offers a four-year combined Family Medicine residency and Integrative Medicine fellowship, culminating in a certificate from the Arizona Center for Integrative Medicine and MHMMC. Focuses on integrative and complementary approaches. | | Cardiology | Advanced training provided through fellowship opportunities in cardiovascular specialties, enhancing expertise in diagnosing and managing heart-related conditions. | | Psychiatry | Offers a General Psychiatry Residency Program with a focus on rural and community psychiatry, and includes a Child Psychiatry Fellowship integrated into the hospital setting. | | Emergency Medicine | A three-year residency program specializing in preparing doctors for independent clinical practice in emergency care, with an emphasis on rural and underserved areas in New England. | | Pediatrics | Includes Pediatric Hospital Medicine training as part of the broader residency and fellowship offerings, addressing advanced pediatric inpatient care. | | Fellowship Programs | A total of 15 accredited fellowship programs across multiple specialties, including advanced subspecialties in medical and surgical fields. | | Research | Offers academic tracks like Resident Research, Clinical Informatics, and Educator Leadership to support professional development during residency and fellowship programs. |

Department	Training Opportunities
General Psychiatry	General Psychiatry Residency, Child Psychiatry Fellowship, Rural Psychiatry Track
Emergency Medicine	Emergency Medicine Residency
Family Medicine	Family Medicine Residency, Integrative Family Medicine Fellowship
Nursing	New Graduate Nurse Residency Program, Operating Room (OR) Nurse Internship
Medical Technology	Medical Technologist Apprenticeship Program
Clinical Informatics	Clinical Informatics Longitudinal Track for Residents
Surgery	Maine Medical Center School of Surgical Technology
Certified Nursing Assistant (CNA)	CNA Training Programs
Phlebotomy	NorDx Phlebotomy School
Pediatrics	Pediatric Hospital Medicine Residency
Education Tracks	Resident Research, Resident Education and Leadership (CELT), Fellow Clinician Educator

Department	Services/Support for Uninsured Patients
Financial Assistance	Provides free care for individuals living at 200% of the federal poverty level, based on family size and gross income. Offers assistance via MyChart or by contacting the financial service team at 1-866-804-2499.
Payment Plans	Interest-free, monthly payment plans for patients unable to pay bills in full.
Emergency Care	24/7 emergency care available at multiple locations, including Portland, Biddeford, and Sanford, with a Level One trauma center in Portland. Emergency services are never denied due to inability to pay.
CarePartners Program	Coordinates donated healthcare services for low-income, uninsured residents. Includes access to affordable medications and assistance with transportation, housing, and navigation of the healthcare system. Contact 1-833-MHHELP1 for assistance.
MaineHealth Access to Care	Helps individuals enroll in Medicaid/MaineCare or insurance marketplace plans, offering guidance on coverage options and securing affordable healthcare.
Discounted Services	Offers self-pay discounts and prompt payment discounts for uninsured and self-paying patients.
MaineCare Assistance	Provides access to free or low-cost coverage for eligible individuals, including doctor visits, emergencies, and prescription medications. Applications can be submitted online, by mail, or in person.
Patient Assistance Line	Supports patients with applications for coverage, accessing medications, transportation, and other social services. Contact at 1-833-MHHELP1 or email patientassistline@mainehealth.org.

Department	Partnered Institutions/Labs	Collaborations	Affiliated Universities/Research Centers
Cardiology	MaineHealth Institute for Research	Basic, clinical, and translational research in cardiovascular care	-
Biomedical Research	MaineHealth Institute for Research	Cutting-edge research in molecular medicine and translational sciences	MaineHealth Institute for Research
Cancer Research	Maine Medical Center Research Institute	Collaborations on obesity-accelerated cancers and multiple myeloma research	-
Medical Education	Tufts University School of Medicine	Offer Maine Track Program, including rural clinical practice training	Tufts University
Neuroscience	Maine Medical Center Research Institute	Research in neuro-critical care, brain injuries, and neural stem cell biology	-
Population Health	Center for Interdisciplinary Population & Health Research	Study health services and population health dynamics	MaineHealth Institute for Research
Regenerative Medicine	MDI Biological Laboratory	Research on tissue regeneration and aging through Maine INBRE	MDI Biological Laboratory
Undergraduate Research	Maine INBRE	Biomedical research network with multiple Maine colleges	Bates College, Bowdoin College, Colby College, University of Maine
Biomedical Workforce Training	Southern Maine Community College	Training in biotechnology aligned with state growth needs	Southern Maine Community College

markdown | Department | Mentorship/Advisory Program | Details | |----------------|---------------------------------|-------------| | Graduate Medical Education (GME) | Residency and Fellowship Mentorship | Dedicated mentorship for over 310 residents and fellows across 15 residency and 15 fellowship programs; includes scholarly projects and quality improvement opportunities. | | Rural Training Programs | Maine Rural GME Education (MERGE) Collaborative | Mentorship and infrastructure support for trainees in rural areas of Maine. | | Nursing Programs | Nurse Mentorship Program | Structured mentorship for newly hired nurses with programs lasting between 6 months and 1 year; supports job satisfaction and retention. | | Provider Leadership Development Fellowship (PLDF) | Provider Mentorship | Features executive coaching and leadership skill-building through the Coaching Academy. Fellows benefit from 360 assessments and guidance on professional growth. | | Professional Development Programs | Coaching Academy | Trains professionals as internal coaches to support mentees using tools like Leadership Practices Inventory (LPI) and extensive training, fostering development plans. |