All Photos

Loveless Regional Hospital

3.6 (253)

Lovelace Regional Hospital, located in Roswell, New Mexico, is a 27-bed acute care facility established in 2016 when Lovelace Health System acquired the former Roswell Regional Hospital. The hospital has earned multiple ´A´ grades from the Leapfrog Hospital Safety Grade and is recognized for its emergency services, intensive care, rehabilitation, surgical services, and birthing center. It specializes in providing 24/7 emergency care and comprehensive Women´s Health services.

NPI Number : 1174956767

117 E 19th St, Roswell, NM 88201

+1 (575) 622-8500

lovelace.com

Get Directions

Departments

Primary Care

Obstetrical Care

General Surgery

ENT

Ophthalmology

Orthopedics

Gynecology Surgery

Plastic Surgery

Urology

Cardiology

Pulmonology

Radiology Services

Physical Therapy

Occupational Therapy

Speech Therapy

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day Appointments
Cardiology	Available	575.627.7000	No	Limited
Emergency	Not Available	911	Yes	Yes
Imaging	Available	575.625.3338	Limited	Yes
Primary Care	Available	575.627.4200	No	Limited
Surgery	Available	575.627.7000	No	No

Visiting Hours

Department	Visitation Options
Birthing Center	Two designated visitors plus one support person allowed
Emergency	One visitor per patient
General Inpatient	Three visitors at a time, one may stay overnight
Online Visits	Video visits available through MyChart
Phone Scheduling	Call 575-627-7000 to schedule a visit
Same-Day Visits	Available for some outpatient services
Walk-In Visits	Available for Urgent Care services

Important Doctors

Cardiology

Dr. Ryan

Heart Attack

Emergency Surgery

Dr. Abboud

Family Medicine

Dr. Mushtaq

Surgery, Back Surgery

Dr. Ricks

Endocrinology

Dr. Darquea

Thyroid Disorders

Loveless Regional Hospital Information

Management and Leadership Team

Name	Title	Areas of Expertise
Nicholas Shirilla	Chief Executive Officer	Hospital operations, strategic planning, financial management
Christy Escandon	Chief Nursing Officer	Nursing operations, patient care quality, staff development
Meghann Hutchison	Chief Financial Officer	Financial planning, revenue cycle management, capital planning
Nick Shirilla	CEO of Lovelace Regional Hospital	Hospital administration, community relations, quality initiatives
Troy Greer	Market President and CEO of Lovelace Health System	System-wide strategy, growth initiatives, physician relations
Sara Limón	Market Vice President of Human Resources	Workforce planning, employee relations, organizational development

Average Salary

Department	Common Procedure	Average Cost	Cost Range
Cardiology	Echocardiogram	$1,500	$1,000 - $2,500
Cardiology	Cardiac Catheterization	$15,000	$10,000 - $25,000
Oncology	Chemotherapy (per session)	$5,000	$3,000 - $10,000
Oncology	Radiation Therapy (per session)	$2,000	$1,500 - $3,500
Neurology	MRI Brain Scan	$2,500	$1,500 - $4,000
Neurology	EEG	$800	$500 - $1,500
Orthopedics	Knee Replacement	$35,000	$25,000 - $50,000
Orthopedics	Arthroscopy	$10,000	$7,000 - $15,000
Outpatient	Primary Care Visit	$200	$150 - $300
Outpatient	Specialist Consultation	$350	$250 - $500

Support Programs for Patients

Program	Description
Charity Care	Financial assistance for low-income patients
Chronic Care Management	Coordination of care for Medicare patients with multiple chronic conditions
Patient Financial Counseling	Help accessing financial assistance programs for out-of-pocket costs
Social Work Services	Support for coping with illness and accessing community resources
Outpatient Rehabilitation	Physical, occupational and speech therapy services

Payment Plans

Payment Option	Details
In-house Payment Plans	Interest-free plans available for up to 6 years
Minimum Monthly Payment	$25 per month
Payment Plan Terms	• Up to $2,000: 12 months • $2,001 to $5,000: 24 months • $5,001 to $7,500: 36 months • $7,501 to $10,000: 48 months • Greater than $10,000: 72 months
Third-Party Financing	Options available through partner companies
Financial Assistance	Available for eligible low-income patients
Online Bill Pay	24/7 access to make payments

Accepted Insurance Companies

Aetna

Healthsmart

Humana

Medicaid

Medicare

Multiplan

Tricare

Triwest

United Healthcare

Cost Consulting

Department	Financial Counseling Services
Financial Services	- Assistance understanding insurance benefits and coverage - Explanation of hospital charges and billing - Guidance on treatment costs before starting care - Help applying for financial assistance programs - Information on payment plans - Referrals to external financial support resources
Patient Financial Services	- Available by phone at 844-220-0599 from 8:00 AM to 5:00 PM Monday-Friday - Provides cost estimates for common procedures - Offers online bill pay options

Hospital for patients with disabilities or special needs

Accommodation	Details
Support Person	One support person allowed for patients with disabilities
Physical Accessibility	Wheelchair accessible entrances, hallways, and rooms
Communication Aids	Interpreter services available 24/7
Assistive Devices	Hearing loop systems, TTY/TDD machines
Priority Services	Priority access for patients with altered mental status or behavioral concerns
Staff Training	Staff trained in disability awareness and inclusive care practices
Outpatient Rehabilitation	Physical, occupational, and speech therapy services

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual cardiology consultations - Online heart health assessments
Emergency	- Online ER check-in - Virtual triage - Remote vital signs monitoring
General Medicine	- On-demand video visits - Scheduled video appointments - E-visits for minor conditions - Remote patient monitoring
Obstetrics	- Virtual prenatal visits - Remote fetal monitoring - Online childbirth classes
Radiology	- Online imaging results portal - Virtual radiology consultations - Digital image sharing
Surgery	- Virtual pre-op consultations - Online surgery scheduling - Post-op telehealth follow-ups

Hospital-wide Digital Services
- MyChart patient portal - Mobile app for appointments and health records - Secure messaging with providers - Online bill pay - Prescription refill requests - Virtual care options for most specialties - Telehealth platform integrated with EHR - Remote patient monitoring programs

Collaborations / Educational Programs

Department	Program Type
Emergency Medicine	Clinical rotation
Family Medicine	Clinical rotation
Internal Medicine	Clinical rotation
Obstetrics	Clinical rotation
Surgery	Clinical rotation

Collaborative Research Projects

Department	Research Project	Details
Cardiology	CORCINCH-HF Study	Evaluating AccuCinch® Ventricular Restoration System for heart failure treatment
Cardiology	RECOVER IV Trial	Comparing management strategies for cardiogenic shock using Impella CP® device
Cardiology	iCLAS™ U.S. IDE Clinical Trial	Evaluating ultra-low temperature cryoablation for persistent atrial fibrillation
Radiology	Allia IGS Pulse System Trial	First U.S. installation of advanced imaging system for cardiovascular procedures
Various	DART Trial	Dual anti-CTLA-4 and anti-PD-1 blockade in rare tumors

Professional Development Programs

Department	Affiliation	Professional Development Programs
Cardiology	American College of Cardiology	Cardiovascular Summit, ACC Annual Conference
Emergency Medicine	American College of Emergency Physicians	ACEP Scientific Assembly, Emergency Department Directors Academy
Internal Medicine	American College of Physicians	ACP Internal Medicine Meeting, Board Review Courses
Obstetrics	American College of Obstetricians and Gynecologists	ACOG Annual Clinical and Scientific Meeting, Simulation Courses
Orthopedics	American Academy of Orthopaedic Surgeons	AAOS Annual Meeting, Orthopaedic Learning Center Courses
Surgery	American College of Surgeons	ACS Clinical Congress, Surgical Education and Self-Assessment Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain MI Registry Performance Achievement Award	American College of Cardiology
Obstetrics	Baby-Friendly Designation	Baby-Friendly USA
Overall Hospital	DNV-GL Healthcare Accreditation	DNV-GL
Surgery	Center of Excellence in Hernia Surgery	Surgical Review Corporation
Surgery	Center of Excellence in Minimally Invasive Gynecology	Surgical Review Corporation
Surgery	Center of Excellence in Robotic Surgery	Surgical Review Corporation

Internship and Observation Programs

Department	Opportunity
Emergency Department	Nurse Extern Program
Labor & Delivery	Nurse Extern Program
Medical/Surgical	Nurse Extern Program
Nursing	Graduate Nurse Residency Program
Radiology	Student Observation

Hospital Academic Awards and Achievements

Department	Award
General	"A" grade from Leapfrog Hospital Safety Grade, Spring 2021 - Spring 2024
General	2024 Performance Leadership Award for excellence in "Outcomes" from The Chartis Center for Rural Health
General	Best Hospital for Billing Ethics by Money and the Leapfrog Group, 2022
General	Named one of the Best Places to Work by Albuquerque Business First
General	Ranked as a Top Hospital in New Mexico for Patient Safety by Consumer Reports, May 2014
Obstetrics	Best Hospitals for Obstetrics by Women´s Choice Awards, 2024-2025

Hospital Specialization and Expertise Opportunit

Department	Program
Emergency Medicine	Residency
Internal Medicine	Residency
Nursing	Nurse Residency Program
Pharmacy	PGY1 Pharmacy Residency
Physical Medicine & Rehabilitation	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Training Program
Family Medicine	Nurse Residency Program
Internal Medicine	Graduate Nurse Program
Nursing	LPN to RN Bridge Program
Pharmacy	PGY1 Pharmacy Residency
Physical Medicine & Rehabilitation	PM&R Residency Program

What are the activities of the hospital for patients without insurance?

Service/Support	Details
Charity Care Program	Financial assistance for patients under 400% of Federal Poverty Level
Discounted Care	Sliding scale discounts based on income
Emergency Care	Provided regardless of ability to pay
Financial Counseling	Help understanding insurance options and hospital bills
Payment Plans	Flexible payment arrangements available
Uninsured Discount	Discount for self-pay patients without insurance

Hospital Research Collaborations

Department	Research Partner	Collaboration Details
Biomedical Research	Lovelace Biomedical Research Institute	Preclinical research, drug development, toxicology studies
Cardiology	University of New Mexico	Cardiovascular research, clinical trials
Emergency Medicine	Mayo Clinic	Telemedicine, emergency care protocols
Internal Medicine	Harvard University	Pilot studies, clinical research
Neurology	Mind Research Network	Neuroimaging studies, brain sciences research
Rehabilitation	UNM Health Sciences Center	Joint venture for rehabilitation services and research

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Medicine	Peer mentoring between residents and medical students
Family Medicine	Faculty mentors assigned to medical students
Internal Medicine	Residency advising and mentorship program
Nursing	Nurse residency program with experienced nurse mentors
Pediatrics	Peer mentoring between senior and junior residents
Surgery	Structured mentorship program for new surgical trainees

Loveless Regional Hospital Nearest Places

Hotels

0.1 km

4.5

TownePlace Suites Roswell

Free breakfast, Outdoor pool, Pet-friendly, Kitchen in all rooms

0.2 km

4.2

La Quinta Inn & Suites by Wyndham Roswell

Free breakfast, Indoor pool, Pet-friendly, Fitness center

0.4 km

4.1

Holiday Inn Express & Suites Roswell

Free breakfast, Indoor pool, Fitness center, Business center

0.9 km

4.2

Fairfield Inn & Suites Roswell

Free breakfast, Indoor pool, Fitness center, Business center

0.9 km

3.9

Roswell Inn

Free breakfast, Outdoor pool, Pet-friendly, Free parking

1.0 km

Comfort Suites Roswell

Free breakfast, Indoor pool, Fitness center, Business center

Florists and Gift Shops

0.8 km

4.7

Apple Blossom Flower Shop

Fresh flower delivery, Local florist

0.9 km

4.5

Barringer´s Blossom Shop

Fresh flowers, Gift baskets, Custom designs

0.7 km

4.6

House of Flowers

Fresh flowers, Hand delivery

0.6 km

4.8

Accent Flowers

Flower delivery, Local florist

0.5 km

4.3

Alien Zone Area 51

Gift shop, Alien-themed souvenirs

0.4 km

4.5

Invasion Station

Gift shop, UFO-themed merchandise

Food and Restaurant

0.3 km

4.5

Cowboy Cafe

American, Cafe, Diner

0.5 km

4.3

Cattle Baron Steak & Seafood

Steakhouse, Seafood, American

0.7 km

4.4

Los Cerritos Mexican Kitchen

Mexican, Southwestern

0.8 km

4.2

Peppers Grill & Bar

American, Bar, Grill

0.9 km

IHOP

American, Breakfast, Pancakes

1.0 km

4.1

Whataburger

Fast Food, Burgers, American

Pharmacies

0 km

4.2

Lovelace Regional Hospital Pharmacy

Hospital pharmacy, prescription medications

0.8 km

3.9

Walgreens

Retail pharmacy, drive-thru, photo services

0.9 km

4.1

Albertsons Pharmacy

Grocery store pharmacy, immunizations

1 km

3.7

CVS Pharmacy

Retail pharmacy, MinuteClinic, photo services

1 km

3.8

Walmart Pharmacy

Retail pharmacy, vision center, immunizations

1 km

4.5

La Tienda Thriftway Pharmacy

Independent pharmacy, personalized service

Taxi and Transportation

0.8 km

4.5

Sunshine Cab & Airport Shuttle

Taxi service, airport transfers

0.9 km

4.2

City Cab

Local taxi service

1.0 km

3.8

Roswell Transit

Public bus service

On-demand

4.3

Uber

Ridesharing service

On-demand

4.1

Lyft

Ridesharing service

0.7 km

4.4

Enterprise Rent-A-Car

Car rental service

ATMs and Banks

0.8 km

3.8

Wells Fargo Bank

Full-service bank, ATM

0.9 km

4.2

Pioneer Bank ATM

24-hour ATM

0.7 km

First American Bank

Full-service bank, ATM

0.6 km

3.5

CVS ATM

24-hour ATM

0.9 km

3.7

STAR ATM

24-hour ATM, digital transactions

1.0 km

4.1

Target ATM

In-store ATM

Parking Lots

0 km

4.1

Lovelace Regional Hospital Parking

Hospital parking, 24/7 access

0.1 km

4.3

Towneplace Suites Parking

Hotel parking, free for guests

0.8 km

3.9

Eastern New Mexico Medical Center Parking

Hospital parking, 24/7 access

Shopping Malls

0.8 km

3.9

Roswell Mall

Department stores, food court, specialty shops

0.9 km

4.1

North Plains Mall

Anchor stores, clothing retailers, electronics

1.0 km

3.8

Wilshire Shopping Center

Grocery store, pharmacy, local businesses

Stationery and Copying Services

0.8 km

4.7

Southwest Printers, LLC

Commercial printing, stationery, invitations, flyers

0.9 km

4.5

The UPS Store

Copying, printing, binding, laminating

1.0 km

4.3

Alpha-Omega Printing Inc

Business cards, flyers, envelopes, large format printing

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, free pick-up service

0.9 km

4.1

Budget Car Rental

Airport location, various vehicle types available

1.0 km

Avis Car Rental

Airport location, Avis Preferred program

Patient Experiences

✅ Summary of Positive Reviews

Patients have praised Loveless Regional Hospital for their excellent service, particularly in emergency room situations. Reviews highlight the kindness and attentiveness of the staff, including specific commendations for nurses and doctors who made the healthcare experience pleasant and efficient despite the emergency circumstances. Patients appreciated the promptness of the service, which facilitated quick and effective treatment, leading to satisfactory experiences during what could have been stressful visits.

❌ Summary of Negative Reviews

Some patients have reported issues at Loveless Regional Hospital regarding both facility management and staff behavior. Concerns included inadequate restroom cleanliness, under-staffing at registration, and significant security issues due to unattended entrances. Moreover, there were reports of disrespectful and unsympathetic conduct by some medical personnel, exacerbating patient distress. Additionally, there were complaints about inflexible payment processes, posing significant financial strain on patients with limited income.