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Eastern New Mexico Medical Center

4.3 (1544)

Eastern New Mexico Medical Center, located in Roswell, NM, is a 162-bed acute care facility serving southeastern New Mexico. Founded in 1958, the hospital offers a range of services including cardiology, oncology, and emergency care. It is accredited by The Joint Commission and certified as a Level III Trauma Center and Primary Stroke Center. The hospital is known for its cardiovascular and surgical specialties.

NPI Number : 1447221742

405 W Country Club Rd, Roswell, NM 88201

(575) 622-8170

www.enmmc.com

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Departments

Cardiology

Ear, Nose and Throat

Family Medicine

Gastroenterology

General Surgery

OB/GYN

Orthopedics

Podiatry

Imaging and Radiology

Lab Work and Drug Testing

Nuclear Medicine

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day Appointments
Primary Care	Available	(575) 622-8170	Available	Available
Cardiology	Available	(575) 622-8170	Not Available	Limited
Emergency	Not Available	911	Available 24/7	Available 24/7
Imaging	Available	(575) 622-8170	Not Available	Limited
Rehabilitation	Available	(575) 622-8170	Not Available	Not Available
Surgery	Not Available	(575) 622-8170	Not Available	Not Available

Visiting Hours

Department	Visitation Hours	Online Scheduling	Phone Scheduling	Walk-In Visits	Same-Day Visits
Cardiology	8 AM - 8 PM daily	Available	(575) 624-4922	Not allowed	Available
Critical Care	9 AM - 5 PM, 7 PM - 8 PM	Not available	(575) 622-8170	Not allowed	Not available
Emergency	24/7	Not available	Not available	Allowed	Available
General Inpatient	6 AM - 8 PM daily	Available	(575) 622-8170	Not allowed	Available
Mental Health	6 AM - 8 PM weekdays, 1 PM - 3 PM and 6 PM - 8 PM weekends	Not available	(575) 622-8170	Not allowed	Not available
Pediatrics	10 AM - 8 PM	Available	(575) 622-8170	Not allowed	Available

Important Doctors

Eastern New Mexico Medical Center Information

Management and Leadership Team

Name	Title	Area of Expertise
Warren Yehl	Chief Executive Officer	Hospital Operations, Strategic Development
Adelane "Addy" Kelly	Chief Financial Officer	Financial Operations, Strategic Growth
Kyle Stepp	Assistant Chief Executive Officer	Ancillary and Support Departments, Improvement Projects
Julie Chavez	Clinical Director of the Year, Respiratory Therapy Director	Respiratory Therapy, Patient Experience
Jimmy Hestand	Facility and Biomed Director	Facility Management, Biomedical Engineering
Sharla Tucker	Non-Clinical Director of the Year	Healthcare Management, Patient Safety

Average Salary

Department	Common Procedures/Services	Average Cost	Notes
Cardiology	EKG Stress Test Echocardiogram Cardiac Catheterization	$200 $500 $1,500 $5,000-$10,000	Costs may be higher for interventional procedures
Oncology	Chemotherapy (per session) Radiation Therapy (per session) PET Scan	$1,000-$3,000 $1,500-$3,000 $3,000-$6,000	Treatment costs vary widely based on type/stage of cancer
Neurology	EEG MRI Brain Lumbar Puncture	$500 $2,000-$3,000 $1,000-$1,500	Complex neurological procedures may cost significantly more
Orthopedics	X-Ray Joint Injection Knee Arthroscopy Hip Replacement	$200-$400 $300-$750 $5,000-$10,000 $30,000-$50,000	Costs increase with implants and extended hospital stays
Outpatient Services	Primary Care Visit Specialist Consultation Minor Procedures	$100-$300 $200-$500 $500-$2,000	Follow-up visits typically cost less than initial consultations

Support Programs for Patients

Program/Service	Description
Financial Assistance Program	Charity Care Discount for qualifying patients based on income
Uninsured Discount	Discount from billed charges for uninsured patients
Catastrophic Care Discount	Discount if bill exceeds certain percentage of patient´s income
Medicaid Screening	Assistance applying for Medicaid coverage
Payment Plans	Affordable payment plans for out-of-pocket expenses
La Familia Care Center	Family medical care with shorter wait times
Valley Health Clinic	Rural health clinic in Dexter for primary care
Behavioral Health Services	Mental health treatment and crisis stabilization

Payment Plans

Payment Option	Details
In-house Payment Plans	- Available for all patients - No interest charges - Maximum repayment length up to 60 months - Can be approved before procedure
Third-party Payment Options	- Medical credit cards - Interest-bearing products - Interest-free financing options
Flexible Payment Methods	- Cash - Check - Major credit cards
Pre-surgical Deposits	- Amount depends on insurance coverage and deductible - Cost estimate provided
Financial Counseling	- Available to assist with understanding bills - Help with applying for assistance programs

Accepted Insurance Companies

Medicaid

Medicare

Molina Healthcare

United Healthcare

Cost Consulting

Department	Financial Services Offered
Financial Assistance	- Financial assistance program for uninsured/underinsured patients - Charity care discounts based on income and federal poverty guidelines - Catastrophic care discounts - Uninsured discounts
Patient Accounts	- Payment plans - Assistance understanding insurance coverage and bills - Cost estimates provided before scheduled services
Financial Counseling	- Help identifying potential health coverage options - Assistance applying for Medicaid and other programs - Explanation of financial assistance policies
Registration	- Collection of deposits for scheduled services - Explanation of estimated out-of-pocket costs - Referrals to financial counseling if needed

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and hallways - Accessible parking spaces - Elevators - Adjustable beds and exam tables
Assistive Devices	- Wheelchairs available - Walkers and canes - Hearing aids - Adaptive computer equipment
Communication Aids	- Sign language interpreters - Written materials in large print - TTY/TDD devices - Language interpretation services
Priority Services	- Priority registration and check-in - Assistance with paperwork - Extended appointment times if needed
Staff Training	- Disability awareness training for staff - Specialized training for working with patients with disabilities

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual cardiology consultations - Online heart health assessments
Emergency	- Online ER check-in - Virtual triage - Telehealth Urgent Care visits
General Medicine	- MyHealthHome patient portal - Virtual primary care visits - E-prescriptions
Imaging	- Online imaging results access - Virtual Radiology consultations
Laboratory	- Online lab test scheduling - Digital lab results delivery
Neurology	- Tele-neurology services - Remote stroke care
Obstetrics	- Virtual prenatal visits - Remote fetal monitoring
Oncology	- Telehealth Cancer Care consultations - Online cancer treatment planning
Pediatrics	- Virtual pediatric visits - Online developmental assessments
Surgery	- Virtual pre-operative consultations - Online post-operative follow-ups

Collaborations / Educational Programs

Department	Program Details
Cardiology	Cardiology Consultation Elective
Emergency Medicine	Emergency Medicine rotation, Emergency Medicine-Ultrasound, Emergency Medical Services
Internal Medicine	Internal Medicine Sub-Internship
OB/GYN	Gynecologic Oncology, Maternal-Fetal Medicine, Urogynecology rotations
Orthopedic Surgery	Orthopedic Surgery Sub-Internship
Surgery	Gastrointestinal Surgery, Surgery Acting Internship, Surgical ICU, Vascular Surgery rotations

Collaborative Research Projects

Department	Research Project	Details
Cardiology	SWOG S1207 Clinical Trial	Evaluating adjuvant endocrine therapy with everolimus in high-risk breast cancer patients
Neurology	Tele-neurology Services	24/7 emergency stroke and critical neurology care via video-conferencing
Pulmonology	ECOG-ACRIN EA5142 Clinical Trial	Adjuvant nivolumab in resected lung cancers
Primary Care	Biomedical Research Infrastructure Network	Mentoring young faculty and funding research projects in biomedical sciences
Research	New Mexico IDeA Network of Biomedical Research Excellence	Developing expertise in cancer research and emerging border diseases
Surgery	NRG-BR002 Clinical Trial	Evaluating stereotactic body radiotherapy for oligometastatic breast cancer

Professional Development Programs

Department	Affiliation/Program
Medical Education	Eastern New Mexico University-Roswell
Medical Education	Burrell College of Osteopathic Medicine
Cardiology	American Heart Association Training Center
Hospital Administration	New Mexico Hospital Association
Medical Staff	New Mexico Medical Society
Continuing Education	Community and Workforce Training Center

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Emergency	Certified Level III Trauma Center	American College of Surgeons
Cardiology	Accredited Chest Pain Center with PCI	American College of Cardiology
Family Medicine	Accredited Family Medicine Residency Program	Accreditation Council for Graduate Medical Education
Hospital-wide	Hospital Accreditation	The Joint Commission
Stroke Care	Certified Primary Stroke Center	The Joint Commission

Internship and Observation Programs

Department	Opportunity Type
Nursing	Student Nurse Internship
Medical-Surgical Units	Clinical Rotations
Emergency Department	Clinical Rotations
Hematology/Oncology	Clinical Rotations
Pediatric Intensive Care Unit	Clinical Rotations
Neonatal Intensive Care Unit	Clinical Rotations
Various Departments	Job Shadowing

Hospital Academic Awards and Achievements

Department	Award
Cardiology	Chest Pain Accreditation
Emergency	Level III Trauma Center Designation
Hospital-wide	Joint Commission Accreditation
Imaging	FDA Certification for Mammography
Nursing	DAISY Award for Extraordinary Nurses
Stroke Care	Primary Stroke Center Certification

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Family Medicine	Residency Program
Cardiology	Fellowship
Internal Medicine	Residency Program
Psychiatry	Residency Program
Surgery	Residency Program

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Family Medicine	Residency Program
Maternal Child and Reproductive Health	Fellowship
Cardiology	No program listed
Emergency Medicine	No program listed
General Surgery	No program listed
Internal Medicine	No program listed

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options for Uninsured Patients
Emergency Care	24/7 emergency services regardless of ability to pay
Financial Assistance	Charity Care Discount program for eligible patients
Financial Counseling	Help identifying potential health coverage options
Payment Plans	Flexible payment arrangements available
Pricing	Uninsured Discount from billed charges
Catastrophic Care	Potential discount if bill exceeds certain % of income
Eligibility Screening	Assistance identifying federal/state program eligibility
Insurance Enrollment	Help applying for Medicaid and Marketplace plans

Hospital Research Collaborations

Department	Research Partner	Collaboration Details
Biomedical Research	University of New Mexico	New Mexico Biomedical Research Infrastructure Network (NM-BRIN)
Education	Burrell College of Osteopathic Medicine	Clinical rotations for medical students
Cardiology	Eastern New Mexico University	Student clinical training programs
Nursing	New Mexico State University	Nursing student clinical placements
Primary Care	University of New Mexico School of Medicine	Rural health initiatives and telemedicine programs

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Nursing	Nurse Mentorship Program for new graduate nurses
Physician Services	Eastern New Mexico Medical Group mentoring for new physicians
Residency Programs	Structured mentorship pairing residents with experienced physicians
Staff Development	New employee orientation and onboarding program

Eastern New Mexico Medical Center Nearest Places

Hotels

0.3 km

4.4

Holiday Inn Express & Suites Roswell

Free breakfast, Free WiFi, Fitness center

0.4 km

4.3

Candlewood Suites Roswell New Mexico

Kitchen in room, Free WiFi, Pet-friendly

0.5 km

4.1

Baymont by Wyndham Roswell

Free breakfast, Free WiFi, Outdoor pool

0.6 km

4.4

Hampton Inn & Suites Roswell

Free breakfast, Free WiFi, Indoor pool

0.7 km

4.3

Fairfield Inn and Suites by Marriott Roswell

Free breakfast, Free WiFi, Indoor pool

0.8 km

4.5

TownePlace Suites by Marriott Roswell

Free breakfast, Free WiFi, Kitchen in room

Florists and Gift Shops

0.8 km

4.5

Barringer´s Blossom Shop

Fresh flowers, gift baskets, custom arrangements

0.9 km

4.3

House of Flowers

Fresh flowers, plants, gift items

0.9 km

4.7

Apple Blossom Flower Shop

Fresh flowers, custom arrangements, delivery

1.0 km

4.6

Accent Flowers

Fresh flowers, plants, gift items

1.0 km

4.8

Calico Cow

Gift shop, home decor, specialty items

1.0 km

4.9

Bullock´s Jewelry

Jewelry, gifts, watches

Food and Restaurant

0.8 km

4.3

Peppers Grill & Bar

American, Mexican, Bar

0.9 km

4.2

Cattle Baron Steak & Seafood

Steakhouse, Seafood

0.7 km

4.5

Cowboy Cafe

American, Diner

0.9 km

4.4

Martin´s Capitol Cafe

Mexican, American

0.8 km

4.7

Stellar Coffee Co.

Coffee, Cafe

1.0 km

4.4

Pecos Flavors Winery + Bistro

Wine Bar, American

Pharmacies

0.8 km

4.1

Walgreens Pharmacy

24-hour pharmacy, drive-thru, photo services

0.9 km

4.8

Primm Drugs

Local pharmacy, personalized service, compounding

0.7 km

Albertsons Market Pharmacy

Grocery store pharmacy, immunizations, health screenings

0.5 km

3.9

Lovelace Regional Hospital Inpatient Pharmacy

Hospital pharmacy, specialized medications

0.1 km

3.8

Eastern New Mexico Medical Center Inpatient Pharmacy

Hospital pharmacy, medication management

0.9 km

3.5

K Mart Pharmacy

Retail pharmacy, prescription refills, health products

Taxi and Transportation

0.8 km

4.5

Sunshine Cab & Airport Shuttle

Taxi service, airport shuttle, medical transport

0.9 km

Classic Cab

Taxi service

0.7 km

3.8

Galaxy Transportation

Taxi service, airport shuttle

0.6 km

3.5

Howard´s Dollar Cab Svc

Taxi service

0.9 km

3.7

Peco´s Trails Transit

Public transportation

1.0 km

3.6

Roswell Transit

Public transportation

ATMs and Banks

0.8 km

3.7

Wells Fargo Bank

ATM, Full-service branch, Drive-up

0.9 km

4.2

Pioneer Bank

ATM, Full-service branch

0.9 km

4.5

Bank of the Southwest

ATM, Full-service branch

1.0 km

3.9

WaFd Bank

ATM, Full-service branch

1.0 km

4.1

Valley Bank of Commerce

ATM, Full-service branch

1.0 km

First American Bank

ATM, Full-service branch

Parking Lots

0 km

3.2

Eastern New Mexico Medical Center Parking

Free parking, 24/7 access, security patrols

0.9 km

3.5

Lovelace Regional Hospital Parking

Free parking, well-lit, wheelchair accessible

0.8 km

4.5

Roswell Public Library Parking

Free parking, open during library hours

Shopping Malls

0.9 km

3.9

Roswell Mall

Walmart, Target, food court

0.7 km

4.1

Wilshire Shopping Center

Multi-tenant neighborhood center

0.3 km

3.8

Country Club Plaza

Local shops and services

Stationery and Copying Services

0.9 km

4.8

Alpha-Omega Printing

Business cards, flyers, envelopes, large format printing

0.8 km

4.6

Southwest Printers

Stationery, invitations, flyers, brochures, posters, banners

0.7 km

4.5

Copy Rite

Copying, printing, document services

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide selection of vehicles, pickup/drop-off service

0.9 km

3.8

Avis Car Rental

Various car types, loyalty program

0.9 km

3.7

Budget Car Rental

Budget-friendly options, online reservations

Patient Experiences

✅ Summary of Positive Reviews

The positive reviews of Eastern New Mexico Medical Center highlight exceptional care and professionalism, with particular praise for the L&D staff and nurses. Reviewers commend the hospital staff for being kind, patient, and attentive, creating a supportive and welcoming environment. Many express gratitude for individual nurses like Lisa and Cheryl, who provided outstanding personal care, making patients feel at home. Parents appreciated the care given to newborns, showing trust in the medical team. Overall, patients felt well-informed and cared for during their stays, recommending the hospital for its compassionate and skilled caregivers.

❌ Summary of Negative Reviews

Negative reviews of Eastern New Mexico Medical Center bring attention to issues with basic care and hygiene standards. Patients reported a lack of responsiveness from some staff, including negligence in regularly checking on patient needs, such as providing water or adjusting uncomfortable setups. Complaints also detailed issues with room cleanliness and facility maintenance, like insufficient hot water and improper handling of linens. Concerns regarding patient treatment included experiences of discomfort and insufficient communication about care procedures. Some reviewers experienced significant distress due to unmet needs, leading to dissatisfaction with their treatment and hospital stay.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 5:00 PM

Diagnostic Imaging

Monday - Friday: 7:00 AM - 5:30 PM

Laboratory Services

Monday - Friday: 7:00 AM - 5:30 PM

Department Phones

Department	Phone Number
Main Hospital	(575) 622-8170
Cancer Treatment Center	(575) 622-8170
Cardiology	(575) 622-8170
Emergency	(575) 622-8170
Family Care	(575) 622-8170
Imaging	(575) 622-8170
Rehabilitation	(575) 622-8170
Surgical	(575) 622-8170