Fletcher Allen Health Care

Name	Title	Department	Areas of Expertise
Stephen Leffler, MD	President and Chief Operating Officer	Executive Leadership	Emergency Medicine, Population Health, Quality Improvement
Isabelle Desjardins, MD	Chief Medical Officer	Medical Affairs	Clinical Operations, Quality of Care, Patient Safety
Judith Peek-Lee	Chief Financial Officer	Finance	Financial Management, Strategic Planning, Revenue Cycle
Peg Gagne, MSN, RN	Chief Nursing Officer	Nursing	Nursing Operations, Patient Care, Workforce Development
Mary Broadworth	Vice President, Human Resources	Human Resources	Talent Management, Employee Relations, Organizational Development
Marissa N. Coleman, PsyD	Vice President of Diversity, Equity, and Inclusion	Diversity and Inclusion	Cultural Competence, Health Equity, Inclusive Workplace Practices
Lisa Goodrich	Vice President, Medical Group Network Departments	Medical Group Operations	Physician Practice Management, Ambulatory Care, Network Integration
Joyce Volmer	Vice President, Clinical Services	Clinical Operations	Service Line Management, Clinical Program Development, Patient Experience

Program/Service	Description
Financial Assistance Program	Available for uninsured/underinsured patients; eligibility based on income and assets
Health Assistance Program (HAP)	Helps low/middle-income families get free prescriptions; assistance with medical equipment and insurance enrollment
Adult Day Program	Community-based daytime program for older adults and those with disabilities
Home Health Program	Provides home health care for adults with acute and chronic conditions
Hospice & Palliative Care	End-of-life care focused on comfort and quality of life
Long Term Care Program	Supportive care services to help maintain independence at home
Family & Children´s Program	Home-based care for children and families, including nursing and rehabilitation services
Support Groups	Various support groups available for different health conditions and life situations

Department	Financial Counseling Services
Customer Service	- Assistance with billing questions - Help setting up payment plans - Information on financial assistance programs - Phone: 802-847-8000 or 800-639-2719
Financial Assistance Program	- Free and discounted care for eligible patients - Assistance applying for program - Determination of eligibility - Coverage for current and future balances
Health Assistance Program	- Help with costs of medications, dental care, glasses, medical equipment - For low and middle-income patients - Phone: 802-847-6984
Patient Benefit Advisors	- Personalized cost estimates - Explanation of insurance benefits - Help establishing payment plans - Phone: 802-847-1122 or 800-639-2719
Pre-Admission Coordination	- Verification of insurance benefits - Explanation of out-of-pocket costs - Help with payment plans - Phone: 802-847-6939 or 866-631-4215

Here is a table listing the accommodations available for patients with disabilities or special needs at Fletcher Allen Health Care (now called The University of Vermont Medical Center): | Accommodation | Details | |---------------|---------| | Physical Accessibility | - Accessible parking spaces
- Ramps and elevators
- Wide doorways and hallways
- Accessible bathrooms | | Assistive Devices | - Height-adjustable exam tables (in 8.4% of rooms)
- Accessible weight scales (in 3.6% of facilities)
- Walkers
- Shower benches
- Hospital beds | | Communication Aids | - Interpreters
- Special communication devices | | Priority Services | - Case management
- Personal care assistance
- Companionship/respite services | | Staff Training | - Training on providing care for patients with disabilities | | Other Accommodations | - Access to assistive technology through state AT program
- Adult day program for older adults and those with disabilities
- Long-term care services for adults with physical disabilities |

Department	Educational Programs
Foundations	Level 1 training with emphasis on formative evaluation and frequent feedback
Clinical Clerkships	Level 2 training with rotations in various medical specialties
Advanced Integration	Level 3 training to prepare for residency
Research	Opportunities to participate in ongoing medical research projects
Shadowing	Clinical shadowing experiences with physician mentors
Small Group Discussions	Physician-led discussions on current healthcare challenges and professionalism
Independent Study	Self-directed learning opportunities
Mentorship	Assigned medical student mentors throughout the program

Department	Research Projects
Cancer Center	- CAR T-Cell therapy program for blood cancers - Clinical trials for breast cancer, chronic lymphocytic leukemia, diffuse large B-cell lymphoma - Depression studies in new medical oncology and radiation oncology patients
Cardiology	- Realignment of key cardiovascular services across hospital network
Diagnostic Imaging	- Philips Diagnostic X-ray Technology Management Program to modernize and optimize X-ray fleet - CR to DR upgrades using ProGrade technology
Neurology	- Standardization of rehabilitation protocols for stroke patients
Pulmonology	- Studies on asthma, COPD, idiopathic pulmonary fibrosis, cystic fibrosis - S-glutathionylation chemistry and metabolism in allergic asthma - Prospective study of peripherally inserted venous catheters in CF patients
Surgery	- Development of multispecialty outpatient surgery center

Department	Affiliation	Professional Development Program
Academic Medicine	University of Vermont College of Medicine	Physician Leadership Program
Cardiology	American College of Cardiology	Cardiovascular Care Symposium
Graduate Medical Education	Accreditation Council for Graduate Medical Education	Residency and Fellowship Programs
Hospital Administration	American Hospital Association	Healthcare Leadership Academy
Laboratory Medicine	College of American Pathologists	Laboratory Quality Management Program
Nursing	American Nurses Association	Nursing Leadership Development Program
Pharmacy	American Society of Health-System Pharmacists	Pharmacy Residency Program
Research	National Institutes of Health	Clinical Research Training Program

Department	Certification/Accreditation	Accrediting Body
Pediatrics	Best Children´s Hospitals	U.S. News & World Report
Pulmonology	Best Children´s Hospitals	U.S. News & World Report
Gastroenterology	Best Children´s Hospitals	U.S. News & World Report
Hospital-wide	Gold Seal of Approval	The Joint Commission

Department	Opportunity
Nursing	Student Nurse LNA Extern Program
Psychology	Psychology Internship
Administration	Administrative Internship
Innovation	hiCOlab Summer Internship
Various	Undergraduate Student Summer Internship

Department	Residency/Fellowship
Internal Medicine	Residency
Cardiovascular Disease	Fellowship
Cardiac Electrophysiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Hospice and Palliative Medicine	Fellowship
Pediatrics	Residency
Dermatology	Residency
Dentistry	Residency

Department	Residency/Fellowship
Anesthesiology	Residency
Cardiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Pediatrics	Residency
Pathology	Residency
Surgery	Residency
Radiology	Residency

Department/Service	Description
Financial Assistance Program	Free or discounted care for eligible uninsured/underinsured patients
Health Assistance Program (HAP)	Free prescription medications, eyeglasses, and medical equipment for eligible patients
Payment Plans	Installment plans available to pay medical bills over time
Emergency Care	Provided regardless of ability to pay
Discounted Services	Sliding scale discounts based on income and family size
Insurance Enrollment Assistance	Help applying for Medicaid, Medicare, and Vermont Health Connect plans
Patient & Family Advocacy	Assistance with financial concerns and accessing support services
Valet Parking Discounts	Discounted parking available for patients with financial difficulties

Department	Research Partners
Clinical Research Center	University of Vermont College of Medicine
Cardiology	University of Vermont Medical Group
Jeffords Institute for Quality	Central Vermont Medical Center, Champlain Valley Physicians Hospital
Larner College of Medicine	University of Vermont
Northern New England Clinical & Translational Research Network	Maine Medical Center Research Institute, University of Vermont
Office of Clinical Trials Research	University of Vermont College of Medicine
Vaccine Testing Center	University of Vermont Medical Center
Vermont Department of Health	University of Vermont Master of Public Health Program

Department	Mentorship/Advisory Program
Medical Students	FAM (Finding Affinity and Mentorship) program matches medical students of color with staff and faculty mentors
Nursing Students	FAM program matches nursing students of color with staff and faculty mentors
Pediatrics	Mentorship program for pediatric hospitalists and trainees
Internal Medicine	Chief resident serves as mentor for medical students and residents
All Clinical Departments	Structured clinician mentoring program with mentoring committees for junior faculty
Graduate Medical Education	Cross-discipline mentoring program for residents and fellows across 16 training programs