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Crouse Hospital

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Crouse Hospital, founded in 1887, is a 506-bed acute care facility located in Syracuse, New York. The hospital has received numerous quality awards, including recognition from the American Heart Association for stroke and heart failure care. Crouse is known for its specialties in maternity care, neonatal intensive care, neurosciences, and cardiac services.

NPI Number : 0

736 Irving Ave, Syracuse, NY 13210

(315) 470-7111

www.crouse.org

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Appointment Information

Department	Appointment Options
General	- Online scheduling via MyHealthChart - Phone scheduling: 315-470-7111 - Same-day appointments available
Maternity	- Online pre-registration - Phone scheduling: 315-470-7069
Medical Imaging	- Phone scheduling: 315-234-4680 - Hours: 8:00 am - 4:30 pm
Primary Care	- Same-day and next-day appointments available - Call office for scheduling
Emergency	- 24/7 walk-in emergency care - No appointment needed

Important Doctors

Crouse Hospital Information

Management and Leadership Team

Name	Title	Areas of Expertise
Seth Kronenberg, MD	President and Chief Executive Officer	Hospital operations, strategic planning, physician relations
Lynne Shopiro, RN	Chief Nursing Officer	Nursing operations, patient care quality, staff development
David Landsberg, MD	Chief Medical Officer	Clinical quality, physician leadership, critical care
Kevin Randall	Chief Financial Officer	Financial management, accounting, strategic financial planning
Kim Rose	Chief Information Officer	Information technology, digital strategy, data analytics
Bob Allen	Vice President, Communications and Governmental Affairs	Public relations, government relations, community outreach
Chris Farnum	Vice President, Business Development	Strategic partnerships, program development, physician contracting

Average Salary

Department	Common Procedures/Services	Average Cost Range	Notes
Cardiology	Angioplasty Cardiac Catheterization EKG/ECG	$28,000 - $75,000 $5,000 - $15,000 $250 - $1,000	Costs vary based on complexity. Financial assistance available.
Oncology	Chemotherapy (per session) Radiation Therapy (per session) PET Scan	$1,000 - $5,000 $2,000 - $7,500 $3,000 - $6,000	Treatment plans and costs customized per patient. Payment plans offered.
Neurology	MRI Brain Scan EEG Neurological Exam	$1,500 - $5,000 $200 - $800 $300 - $1,000	Specialist consultations may increase costs. Sliding scale discounts available.
Orthopedics	Joint Replacement Surgery Arthroscopy Physical Therapy (per session)	$30,000 - $80,000 $5,000 - $20,000 $50 - $350	Costs depend on type of joint and materials used. Rehabilitation may be additional.
Outpatient Services	General Consultation Blood Tests X-Ray	$100 - $500 $100 - $1,000 $200 - $1,000	Many insurance plans accepted. Charity care discounts for eligible patients.

Support Programs for Patients

Program	Description
Financial Assistance Program	Sliding scale charity care discounts for patients with incomes up to 400% of Federal Poverty Level
Care Coordination Services	Assistance with discharge planning, home care services, medical equipment needs
Palliative Medicine Service	Pain management, comfort care, end-of-life care, grief counseling
Social Work Services	Psychosocial assessment, crisis counseling, community resource referrals
Spiritual Care	Chaplain services, interfaith chapel, spiritual care TV channel
Support Groups	Ostomy, perinatal, weight loss surgery support groups
Language Services	Interpretation for non-English speaking patients, TDD phones for hearing impaired

Payment Plans

Payment Plan Option	Details
Short-term interest-free plan	For balances paid within 90 days
Zero-interest loan program	For balances paid within 12 months
Low-interest loan program	For balances requiring over 12 months to pay
Monthly installment plan	Capped at 10% of patient´s gross monthly household income
Financial assistance program	For eligible patients based on income and family size
Charity care discount	For medically necessary services, based on eligibility criteria

Accepted Insurance Companies

Aetna

Cigna

Humana

Medicaid

Medicare

Molina Healthcare

MVP

Tricare

Wellcare

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Assistance applying for public health insurance programs - Charity care discount eligibility screening - Sliding scale discounts for eligible patients - Payment plan options - Guidance on treatment costs - Information on financial assistance programs
Patient Access	- Price estimates for common procedures - Insurance coverage verification - Explanation of patient financial responsibility
Social Work	- Referrals to community resources - Assistance with applications for financial aid

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Accessible parking spaces - Ramps and elevators - Wide doorways and hallways - Accessible bathrooms - Height-adjustable exam tables (8.4% of rooms) - Accessible weight scales (3.6% of rooms)
Assistive Devices	- Wheelchairs - Walkers - Canes - Hearing assistance devices
Communication Aids	- Sign language interpreters - Language interpretation services - Written materials in alternative formats
Priority Services	- Expedited registration and admission - Care coordination services - Patient advocates
Staff Training	- Disability awareness training - Cultural competency education - LGBTQ+ healthcare training

Digital Health Services

Department	Digital Health Services
Addiction Treatment	- Telehealth counseling sessions - Virtual support groups - Online addiction education resources
Cardiology	- Remote cardiac monitoring - Virtual follow-up visits - Online heart health education
Emergency	- ED Information System for patient tracking - Online ED wait times
Hospital-wide	- MyHealthChart patient portal - Online bill pay - Wireless internet for patients/visitors
Imaging	- Digital radiography - Online imaging results access
Neurology	- Teleneurology consultations - Remote stroke assessments
OB/GYN	- Virtual prenatal visits - Online childbirth classes
Oncology	- Telehealth follow-ups - Online cancer support groups
Primary Care	- Video and phone visits - Online appointment scheduling - Secure messaging with providers
Surgery	- Real-time surgery tracking for families - Virtual pre-op education

Collaborations / Educational Programs

Department	Program
Emergency Medicine	Clinical rotations
Family Medicine	Clinical rotations
Health Career Exploration	High school student program with forums and shadowing
Intensive Care	Clinical rotations
Medical-Surgical	Clinical rotations
Obstetrics	Clinical rotations
Respiratory Therapy	Clinical rotations
Surgery	Clinical rotations

Collaborative Research Projects

Department	Research Project	Impact
Addiction Treatment	Plans of Safe Care for mothers with substance use disorder	Helps engage mothers in early treatment and supportive services
Cardiology	Artificial intelligence stroke detection software (Viz.ai)	Reduces time to treatment for stroke patients
Pulmonology	Lung Partners program for COPD patients	Improves care management and reduces readmissions
Quality Improvement	National Surgical Quality Improvement Program	Recognized for exemplary surgical outcomes
Surgery	Robotic surgery training Epicenter	Trains surgeons nationwide in robotic colorectal procedures

Professional Development Programs

Department	Affiliation/Program
Administration	American Hospital Association
Cardiology	Society of Cardiovascular Patient Care
Education	SEIU 1199 Training and Upgrading Fund
General Medicine	DNV Healthcare Accreditation
Hospital-wide	Healthcare Association of New York State
Nursing	Professional Nursing Pathway Program
Quality	National Quality Forum
Stroke Care	NYS-designated Comprehensive Stroke Center
Workforce Development	Future Leaders Development Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center, Heart Failure Center	Society of Chest Pain Centers
Neurosciences	Comprehensive Stroke Center	DNV-GL Healthcare, NYS Department of Health
Obstetrics	Obstetric Hemorrhage Project Quality Improvement Award	NYS Perinatal Quality Collaborative
Primary Care	Patient-Centered Medical Home (Level 3)	National Committee for Quality Assurance
Radiology	Breast Imaging Center of Excellence	American College of Radiology
Surgery	Comprehensive Center for Metabolic and Bariatric Surgery	MBSAQIP

Internship and Observation Programs

Department	Opportunity
College Students	Volunteer program during summer or semester
High School Students	Health Career Exploration Program
High School Students	Junior Volunteer Program
Nursing	Student Nurse Assistant positions
Nursing Students	Clinical rotations

Hospital Academic Awards and Achievements

Department	Award
Emergency Services	Emergency Quality Network (E-QUAL) Honor Roll
Heart Care	Get With The Guidelines Heart Failure Gold Plus
Hospital-wide	Age-Friendly Health System
Hospital-wide	Business of the Year (CenterState CEO)
Infectious Disease	Antimicrobial Stewardship Center of Excellence
NICU	Enteral Nutrition Quality Improvement Award
Obstetrics	Obstetric Hemorrhage Project Quality Improvement Award
Stroke Care	Get With The Guidelines Stroke Gold Plus
Stroke Care	Comprehensive Stroke Center Certification
Weight Loss Surgery	Comprehensive Center Accreditation (MBSAQIP)

Hospital Specialization and Expertise Opportunit

Department	Residency/Fellowship
Cardiology	Fellowship
Critical Care	Fellowship
Emergency Medicine	Residency
Internal Medicine	Residency
Obstetrics & Gynecology	Residency
Ophthalmology	Residency
Pediatrics	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Program
Cardiology	Cardiac Care Fellowship
Critical Care	Critical Care Fellowship
Emergency Medicine	Emergency Medicine Residency
Internal Medicine	Internal Medicine Residency
Ophthalmology	Ophthalmology Residency
Pediatrics	Pediatrics Residency
Surgery	General Surgery Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Counseling	- Financial Assistance Program - Charity care discounts - Sliding scale discounts up to 400% of Federal Poverty Level - Payment plans - Assistance applying for Medicaid/government insurance
Emergency Department	- Emergency care provided regardless of ability to pay - Screening for financial assistance eligibility
Patient Access	- Discounted self-pay rates - Information on NY State of Health Marketplace plans
Social Work	- Referrals to community resources - Assistance with insurance applications
Billing Office	- Itemized billing statements - Explanation of charges - Assistance with billing questions

Hospital Research Collaborations

Department	Research Partner	Collaboration Details
Clinical Research	SUNY Upstate Medical University	Collaborative clinical trials and research projects
Education	Le Moyne College	Joint nursing degree program
Integrative Medicine	Syracuse University	Research on complementary treatments
Pulmonology	SUNY Upstate Medical University	COPD care and research initiatives
Nursing	Pomeroy College of Nursing	Nursing education and clinical training
Public Health	Syracuse University	Community health assessment and improvement projects

Mentoring and Consultancy in Hospital Education

Department	Program	Description
Hospital-wide	Future Leaders Development Program	8-month program for current employees to grow as future leaders
Nursing	Professional Nursing Pathway	4-level pathway from novice to expert for professional development
Nursing	Nurse Residency Program	Structured program for new graduate nurses
Medical Education	Residency Mentorship	Mentoring for medical residents during their training
Human Resources	Career Development Support	Recruitment & Retention Coordinators provide career guidance
Integrative Medicine	Professional Development Program	Continuing education for massage therapists, physical therapists, etc.

Crouse Hospital Nearest Places

Hotels

0.2 km

4.1

Sheraton Syracuse University Hotel & Conference Center

Free Wi-Fi, Restaurant, Fitness center, Bar

0.3 km

4.4

Hotel Skyler Syracuse, Tapestry Collection by Hilton

Free Wi-Fi, Fitness center, Business center

0.4 km

4.1

The Parkview Hotel

Free Wi-Fi, Fitness center, Business center

0.5 km

4.1

Collegian Hotel & Suites, Trademark Collection by Wyndham

Free Wi-Fi, Restaurant, Fitness center

0.9 km

3.9

Crowne Plaza Syracuse

Free Wi-Fi, Restaurant, Fitness center, Pool

1.0 km

4.3

Jefferson Clinton Hotel

Free Wi-Fi, Fitness center, Business center

Florists and Gift Shops

0.5 km

4.5

Westcott Florist

Fresh flowers, hand delivery, wide selection

0.1 km

4.2

Crouse Hospital Gift Shop

Gifts, flowers, snacks

0.8 km

4.7

Coleman Florist

Custom designs, fresh flowers, delivery

0.9 km

4.6

Sam Rao Florist

Fresh arrangements, planters, silk flowers

1.0 km

4.8

Leaf & Stem

Fresh flowers, custom designs, delivery

1.0 km

4.9

The Curious Rose

Floral arrangements, gifts, delivery

Food and Restaurant

0.3 km

4.5

Phoebe´s Restaurant & Coffee Lounge

American, Contemporary

0.4 km

4.3

Dolce Vita

Italian, Mediterranean

0.5 km

4.3

Faegan´s Cafe & Pub

American, Pub

0.6 km

4.6

Strong Hearts Cafe

Vegan, Cafe

0.7 km

4.3

Varsity Pizza

Pizza, Italian

0.9 km

4.4

Funk ´n Waffles

American, Breakfast

Pharmacies

0 km

4.2

Crouse Hospital Inpatient Pharmacy

24-hour service, Inpatient pharmacy

0.4 km

Kinney Drugs

Prescription refills, Over-the-counter medications

0.5 km

4.5

Harveys Pharmacy

Prescription services, Health consultations

0.6 km

3.8

CVS Pharmacy

Drive-thru pharmacy, Minute Clinic

0.8 km

3.7

Rite Aid Pharmacy

24-hour service, Prescription delivery

0.9 km

4.1

SUNY Upstate Medical University Outpatient Pharmacy

Specialized medications, Patient counseling

Patient Experiences

✅ Summary of Positive Reviews

Crouse Hospital receives commendations for the kindness, professionalism, and attentive care provided by its staff. Patients appreciate the empathetic treatment from doctors, nurses, and even non-medical staff, with instances of effective pain management and thorough communication noted. Reviewers recount feeling respected and cared for during their stays, often highlighting the comprehensive support they received during emergencies and surgeries. Many express profound gratitude for the treatment and express a willingness to return if needed, underscoring the hospital´s reputation for compassionate care.

❌ Summary of Negative Reviews

Some negative reviews of Crouse Hospital highlight issues with long waiting times and perceived dismissiveness from staff, particularly in the emergency room. Patients report instances of inadequate communication and a lack of timely medical attention, contributing to feelings of frustration and dissatisfaction. Reviews cite specific incidents where patient care was lacking, and concerns about the treatment of vulnerable patients, such as not seeing a specialist in a timely manner, leading some to question the overall quality of emergency services.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 4:30 PM

Imaging Services

Monday - Friday: 7:30 AM - 4:00 PM

Laboratory Services

Monday - Friday: 7:30 AM - 5:30 PM

Pomeroy Emergency Services

24 hours a day, 7 days a week

Department Phones

Department	Phone Number
Main Hospital	315-470-7111
Cardiac Care Center	315-470-5844
Emergency Department	315-470-7411
Human Resources	315-470-7521
Kienzle Family Maternity Center	315-470-7753
Medical Imaging	315-470-7551
Patient Information	315-470-7511
Patient & Guest Relations	315-470-7087
Security	315-470-7826