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Cleveland Clinic

3.5 (1035)

Cleveland Clinic, founded in 1921, is a renowned academic medical center in Cleveland, Ohio. With over 6,000 beds across its system, it consistently ranks among the top U.S. hospitals. The Clinic excels in cardiology, urology, and Gastroenterology, among other specialties. It has received numerous accolades, including top rankings from U.S. News & World Report for its cardiac care.

NPI Number : 1629255575

9500 Euclid Ave, Cleveland, OH 44195

(216) 444-2200

my.clevelandclinic.org

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Departments

General Surgery

Cardiology

Neurology

Pulmonology

Nephrology

Orthopedics

Ophthalmology

Otolaryngology

Obstetrics and Gynecology

Pediatrics

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
General	Yes	866.320.4573	Yes	Yes
Cardiology	Yes	866.320.4573	No	Yes
Internal Medicine	Yes	866.320.4573	Yes	Yes
Neurology	Yes	866.320.4573	No	Yes
Pediatrics	Yes	216.444.5437	No	Yes
Radiology	Yes	866.320.4573	No	Yes
Urgent Care	No	No	Yes	Yes

Visiting Hours

Department	Visitation Options
General Visitation	- Open visitation 24/7 except some ICU settings - No set visiting hours or limits on number of visitors - Masks required in all facilities
Phone Scheduling	- Call 216.444.2538 to schedule an appointment - Same-day appointments often available
Online Options	- Virtual visits available via MyChart - Express Care Online for on-demand virtual visits - Self-scheduling through MyChart for some departments
Walk-In	- Express Care clinics offer walk-in care - No appointment needed for urgent care clinics
Same-Day	- Over 1 million same-day appointments offered annually - Available for most specialties - Call to inquire about same-day availability

Cleveland Clinic Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Tom Mihaljevic, MD	Chief Executive Officer and President	Executive Leadership	Hospital Operations, Strategic Development
Beri Ridgeway, MD	Executive Vice President, Enterprise Chief of Staff	Executive Leadership	Hospital Operations, Patient Care Quality
Conor Delaney, MD, PhD	Executive Vice President, President of Florida Market	Executive Leadership	Regional Operations, Strategic Development
Dennis L. Laraway, MBA	Executive Vice President, Chief Financial Officer	Finance	Financial Management, Strategic Planning
Georges-Pascal Haber, MD, PhD	Chief Executive Officer, Cleveland Clinic Abu Dhabi	International Operations	Global Strategy, Hospital Management
James Cotelingam	Executive Vice President, Chief Strategy Officer	Strategy	Strategic Planning, Business Development
Jorge Guzman, MD, MBA	Executive Vice President, President of Northeast Ohio Market	Regional Operations	Regional Strategy, Hospital Management
Kelly Hancock, DNP, RN, NE-BC, FAAN	Executive Vice President, Chief Caregiver Officer	Human Resources	Workforce Management, Caregiver Experience
Lisa Yerian, MD	Executive Vice President, Chief Clinical and Operational Improvement Officer	Quality and Operations	Clinical Excellence, Process Improvement
Robert Lorenz, MD, MBA	President, Cleveland Clinic London	International Operations	Global Expansion, Hospital Management
Rohit Chandra, PhD	Executive Vice President, Chief Digital Officer	Information Technology	Digital Transformation, Technology Strategy
Serpil Erzurum, MD	Executive Vice President, Chief Research and Academic Officer	Research and Education	Medical Research, Academic Programs
Stephen Downey	Chief of Supply Chain and Support Services	Supply Chain	Supply Chain Management, Operational Efficiency
Tommaso Falcone, MD, FRCS(C), FACOG	Executive Vice President, President of International and Emerging Markets	International Operations	Global Strategy, Market Development
Vickie Johnson, MPA	Executive Vice President, Chief Community Officer	Community Relations	Community Engagement, Public Health Initiatives

Average Salary

Department	Common Procedure/Service	Average Cost
Cardiology	Cardiac Catheterization	$5,000 - $10,000
Cardiology	Echocardiogram	$1,500 - $3,000
Oncology	Chemotherapy (per session)	$5,000 - $10,000
Oncology	Radiation Therapy (per session)	$1,000 - $3,000
Neurology	MRI Brain Scan	$1,000 - $3,000
Neurology	EEG	$200 - $700
Orthopedics	Total Knee Replacement	$30,000 - $50,000
Orthopedics	Physical Therapy Session	$100 - $350
Outpatient	Primary Care Visit	$150 - $300
Outpatient	Specialist Consultation	$200 - $500

Support Programs for Patients

Program/Service	Description
Financial Assistance Policy	Available for uninsured patients with income up to 400% of Federal Poverty Level
Hospital Care at Home	Provides acute hospital-level care in patient´s home
LTACH Connected Care Program	Continued Cleveland Clinic care at long-term acute care hospitals
Social Work Services	Counseling, support, and advocacy for patients and families
Spiritual Care	Chaplains provide religious and spiritual support
4th Angel Mentoring Program	Matches patients/caregivers with trained volunteer mentors
Caring Canine Program	Therapy dogs provide emotional support to patients
Home Care Services	Nursing, therapy, and other care provided in patient´s home
Palliative Care	Specialized medical care focused on relief from symptoms and stress

Payment Plans

Payment Plan Option	Details
Interest-Free Payment Plans	6 months: $150+ balance 12 months: $750+ balance 18 months: $1,500+ balance 24 months: $2,250+ balance 36 months: $3,000+ balance 48 months: $4,000+ balance
Flexible Payment Structures	Easy enrollment Simple terms Monthly payments at 0% interest
Self-Pay Options	Estimates provided before first appointment Full estimated amount due before services Additional payment may be needed for extra treatments
Financial Assistance Programs	Available for eligible uninsured/underinsured patients Based on federal poverty guidelines Covers up to 400% of federal poverty level

Accepted Insurance Companies

Aetna

Anthem

Caresource

Cigna

First Health Network

Humana

Medicaid

Medical Mutual of Ohio

Medicare

Molina Healthcare

Multiplan

United Healthcare

Cost Consulting

Department	Financial Counseling Services
Billing	- Cost estimator tool available online - Guidance on understanding hospital bills - Information on payment options including payment plans - Live chat with billing representatives available
Financial Assistance	- Assistance for uninsured/underinsured patients - Eligibility determination for government programs - Financial assistance policy and application available - Guidance on qualifying for discounted/free care
Patient Financial Advocates	- Estimate costs of services prior to scheduling - Explain insurance coverage and out-of-pocket costs - Help applying for financial assistance programs - Provide good faith estimates upon request

Hospital for patients with disabilities or special needs

Accommodation	Details
Accessible Parking	- Reserved spaces in all parking garages - Dedicated accessible lot at E. 100th St. and Carnegie Ave. - Valet parking available
Wheelchair Access	- Free wheelchairs available at all campuses - Wide doorways and hallways - Elevators in all buildings
Assistive Devices	- Hearing amplification devices available - TTY telephones - Communication boards
Communication Aids	- Sign language interpreters - Foreign language interpreters - Communication boards with icons/pictures
Priority Services	- Red Coat greeters to assist patients - Shuttle service between buildings - Medical Concierge program for out-of-town patients
Staff Training	- Cultural competency education for all staff - Diversity and inclusion training - Disability awareness training
Accessible Facilities	- ADA-compliant restrooms - Accessible cafeterias and food service areas - Accessible patient rooms available

Digital Health Services

Department	Digital Health Services
Cardiology	- eHospital remote ICU monitoring - Halo AI-powered decision support tools - Remote cardiac monitoring - Virtual cardiology consultations
Critical Care	- eCMU central patient monitoring platform - eHospital tele-ICU program - Remote patient monitoring for ICU patients - Virtual critical care consultations
Express Care	- On-demand virtual visits for non-emergency concerns - Virtual prescription services
General Medicine	- MyClevelandClinic patient portal and mobile app - Scheduled virtual visits with primary care providers - Virtual second opinions
International Services	- DrConnect physician-to-physician record access - eRadiology image sharing - Virtual second opinions for international patients
Radiology	- eRadiology image sharing platform - Virtual radiology consultations
Specialty Care	- Scheduled virtual visits with specialists - The Clinic virtual second opinion platform

Collaborations / Educational Programs

Department	Program Details
Anesthesiology	2-4 week elective rotation for MS4 students
Cardiology	4 week elective rotation, clinical consult service, cardiac cath lab observation
Critical Care	2-4 week rotation in Cardiovascular ICU
Emergency Medicine	Elective rotation available
Family Medicine	4 week sub-internship rotation
Internal Medicine	4 week elective rotation, sub-internship available
Neurology	Elective rotation available
OB/GYN	Ambulatory and operative gynecology rotations
Ophthalmology	1 month rotation at Cole Eye Institute
Orthopaedic Surgery	4 week elective rotation
Pediatrics	Inpatient and outpatient rotations, subspecialty electives available
Psychiatry	Elective rotation available
Radiology	Elective rotation available
Surgery	2-4 week General Surgery and subspecialty rotations

Collaborative Research Projects

Department	Research Project	Details
Neurology	Alzheimer´s Disease Brain Study	Comprehensive study to discover causes of Alzheimer´s disease
Cancer	PSMA-Targeted Therapy	Novel treatment approach for prostate cancer
Cardiology	Hypertrophic Cardiomyopathy Treatment	New medication targeting root cause of HCM
Genetics	Next Generation mRNA Vaccines	Development of improved mRNA vaccine technology
Immunology	Global Center for Pathogen Research	$500M center studying pandemic threats and developing diagnostics/treatments
Medical Devices	Quantum Computing for Healthcare	First IBM quantum computer devoted to healthcare research
Pharmacology	Center for Therapeutics Discovery	Development of novel small molecule probes and drug candidates
Primary Care	Team-Based Care Model Study	Evaluating outcomes of transitioning to team-based primary care

Professional Development Programs

Department	Affiliations	Professional Development Programs
Anesthesiology	American Society of Anesthesiologists	Continuing Medical Education courses
Cardiology	American College of Cardiology	Cardiovascular Summit Leadership Program
Internal Medicine	American College of Physicians	Board Review Courses
Neurology	American Academy of Neurology	Annual Meeting Education Programs
Obstetrics	American College of Obstetricians and Gynecologists	Simulation Courses
Ophthalmology	American Academy of Ophthalmology	Clinical Education Programs
Pediatrics	American Academy of Pediatrics	Maintenance of Certification Courses
Pharmacy	American Society of Health-System Pharmacists	Residency Programs
Radiology	Radiological Society of North America	Online Learning Center
Surgery	American College of Surgeons	Surgical Education and Self-Assessment Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Cardiovascular Center of Excellence	American Heart Association
Emergency Medicine	Level I Trauma Center	American College of Surgeons
Hospital	Hospital Accreditation	The Joint Commission
Laboratory	Laboratory Accreditation	College of American Pathologists (CAP)
Medical Education	Accreditation for Graduate Medical Education	Accreditation Council for Graduate Medical Education (ACGME)
Obstetrics	Perinatal Care Certification	The Joint Commission
Pediatrics	Children´s Hospital Accreditation	Children´s Hospital Association
Radiology	Diagnostic Imaging Center of Excellence	American College of Radiology
Stroke Care	Comprehensive Stroke Center Certification	The Joint Commission
Transplant	Transplant Center Certification	Centers for Medicare & Medicaid Services

Internship and Observation Programs

Department	Opportunity
Cardiovascular Medicine	Undergraduate Research Program
Education Institute	High School Student Pathways Program
Education Institute	Undergraduate Administrative Internship
Lerner Research Institute	Summer Research Program for Undergraduates
Neurological Institute	Medical Student Elective Rotations
Nursing	Nurse Associate Externship
Pediatrics	Summer Scholar Program
Pharmacy	Pharmacy Internship

Hospital Academic Awards and Achievements

Department	Award
Cancer Center	QOPI Certified Program (3-year certification)
Cardiology	Blue Distinction Center+ for Cardiac Care
Emergency Department	Level 1 Geriatric Emergency Department Accreditation
Epilepsy Center	Level 4 Epilepsy Center
Heart, Vascular & Thoracic Institute	3-Star Rated Adult Cardiac Surgery Program
Neurology	Comprehensive Stroke Center Designation
Nursing	Magnet Status
Orthopedics	Blue Distinction Center+ for Knee and Hip Replacement
Overall Hospital	Highest Ranked Hospital in South Florida and 45th Best in the Nation
Pancreatic Cancer	Pancreatic Cancer Center of Excellence
Radiology	Breast Imaging Center of Excellence
Surgery	Blue Distinction Center+ for Bariatric Surgery

Hospital Specialization and Expertise Opportunit

Department	Program
Anesthesiology	Residency, Fellowship
Cardiology	Fellowship
Critical Care	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency, Fellowship
Neurology	Residency, Fellowship
Obstetrics And Gynecology	Residency
Ophthalmology	Residency
Pediatrics	Residency, Fellowship
Pharmacy	Residency
Psychiatry	Residency
Radiology	Residency, Fellowship
Surgery	Residency, Fellowship

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship
Anesthesiology	Residency, Fellowship
Cardiology	Fellowship
Cleveland Clinic Children´s	Residency, Fellowship
Family Medicine	Residency
Internal Medicine	Residency, Fellowship
Neurology	Residency, Fellowship
Pathology	Residency, Fellowship
Pharmacy	Residency
Radiology	Residency, Fellowship
Surgery	Residency, Fellowship

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Emergency Department	- 24/7 Emergency Care regardless of ability to pay - Screening for Medicaid eligibility
Financial Services	- Financial assistance program for incomes up to 400% of Federal Poverty Level - Discounts up to 100% of charges - Payment plans - Assistance applying for Medicaid/government programs - Cost estimates provided
Patient Financial Advocates	- One-on-one counseling on financial options - Help understanding bills and insurance - Guidance on applying for financial assistance
Pharmacy	- Discounted medications for eligible patients - Assistance finding lower-cost medication options
Social Work	- Referrals to community resources - Help finding health insurance options

Hospital Research Collaborations

Department	Affiliated Institution	Collaboration
Lerner Research Institute	Case Western Reserve University	Joint PhD programs, research collaborations
Lerner College of Medicine	Case Western Reserve University	Medical education program
Center for Gene Regulation in Health and Disease	Cleveland State University	Biomedical research collaboration
Cleveland Center for Membrane and Structural Biology	Case Western Reserve University	Structural biology research
Discovery Accelerator	IBM	Quantum computing research for healthcare
Cleveland Brain Health Initiative	Case Western Reserve University, University Hospitals	Brain health research collaboration
Quantum Computing Program	Miami University	Quantum computing education and research

Mentoring and Consultancy in Hospital Education

Department	Program
Education Institute	Dean´s Roundtable partnership with nursing schools
Lerner Research Institute	Research Education & Training Center mentoring
Nursing	ASPIRE Nurse Scholars program for high school students
Nursing	College Now Mentoring Program
Nursing	New Graduate Nurse Residency (12-month program)
Nursing	Nurse Associate Extern program for nursing students
Nursing	Perioperative nurse residency
Physician Services	Center for Excellence in Coaching & Mentoring programs
Physician Services	Peer coaching program for staff physicians

Cleveland Clinic Nearest Places

Hotels

0.1 km

4.4

InterContinental Cleveland

Luxury hotel, restaurant, fitness center

0.2 km

4.3

InterContinental Suites Hotel Cleveland

All-suite hotel, restaurant, fitness center

0.3 km

4.1

Holiday Inn Cleveland Clinic

Modern hotel, restaurant, indoor pool

0.8 km

4.3

Courtyard by Marriott Cleveland University Circle

Modern hotel, bistro, fitness center

0.9 km

4.4

Residence Inn by Marriott Cleveland University Circle/Medical Center

Extended-stay hotel, kitchenettes, free breakfast

1.0 km

4.6

The Glidden House

Boutique hotel, historic mansion, free breakfast

Florists and Gift Shops

0.3 km

4.5

Segelin´s Florist

Fresh flowers, plants, same day delivery

0.1 km

4.2

Joseph-Beth Gift Shop

Gifts, flowers, snacks, greeting cards

0.8 km

4.8

Elena´s Flowers

Custom floral arrangements, delivery

0.9 km

4.9

Stems Fleur

Modern floral designs, local delivery

0.2 km

Cleveland Clinic Pharmacy Gift Shop

Gifts, flowers, convenience items

1.0 km

4.7

Orban´s Fruit & Flowers

Fresh flowers, fruit baskets, delivery

Food and Restaurant

0.2 km

4.4

Table 45

American, Contemporary

0.3 km

3.5

C2 Restaurant

American, Casual

0.1 km

4.3

Aladdin´s Eatery

Mediterranean, Lebanese

0.4 km

3.8

Moce Cafe & Bar

American, Bar

0.5 km

3.7

Panera Bread

Bakery, Sandwiches

0.2 km

4.1

Starbucks

Coffee, Snacks

Pharmacies

0 km

4.3

Cleveland Clinic Main Campus Pharmacy

Outpatient pharmacy, medication disposal, 24/7 service

0.2 km

4.1

Cleveland Clinic Crile Outpatient Pharmacy

Outpatient pharmacy, medication disposal

0.3 km

Cleveland Clinic Euclid Outpatient Pharmacy

Outpatient pharmacy, medication disposal

0.4 km

4.2

Cleveland Clinic Taussig Cancer Center Outpatient Pharmacy

Specialty pharmacy, oncology medications

0.5 km

Cleveland Clinic Children´s Outpatient Center - R Building Pharmacy

Pediatric pharmacy, medication disposal

0.8 km

3.9

Bolwell Health Center Outpatient Pharmacy

Outpatient pharmacy

Taxi and Transportation

0.5 km

4.5

Americab Transportation

Taxi service, Airport transfers, Medical transportation

0.7 km

Honest & Reliable Transportation

Personal driver service, Airport transfers, Medical appointments

0.1 km

4.2

Cleveland Clinic Patient Shuttle

Free shuttle service for patients and visitors

0.9 km

Ace Taxi Service

Taxi service, Airport transfers

0.8 km

3.8

United Cab Company

Taxi service, Airport transfers, Sightseeing tours

0.2 km

4.1

Cleveland RTA HealthLine

Public bus service along Euclid Avenue

ATMs and Banks

0.1 km

3.7

KeyBank Cleveland Clinic

ATM, Investment Services, Night Deposit

0.5 km

3.5

Citizens University Circle Starbucks

ATM, Checking, Savings, Home Borrowing

0.6 km

Chase Bank ATM

24/7 ATM, Cash Deposits, Check Deposits

0.7 km

3.8

PNC Bank ATM

24/7 ATM, Cash Withdrawals, Balance Inquiries

0.8 km

3.6

U.S. Bank ATM

24/7 ATM, Cash Withdrawals, Deposits

0.9 km

3.9

Bank of America ATM

24/7 ATM, Cash Withdrawals, Deposits

Parking Lots

0.1 km

4.1

P1 - Parking garage at E. 93rd St. and Chester Ave.

Self-parking, EV charging stations

0.5 km

P2 - Parking garage at E. 100th St. and Carnegie Ave.

Self-parking, Skyway connection to main campus

0.8 km

4.6

Public Square Self Park Garage

Indoor parking, Attended, Max vehicle height 7´0"

Shopping Malls

0.8 km

3.9

Forest Hills Shopping Center

Retail spaces, strip center, free basement storage

0.9 km

4.5

The Arcade Cleveland

Historic indoor mall, boutiques, specialty shops

1 km

4.2

Steelyard Commons

Outdoor strip mall, big-box stores, casual dining

Stationery and Copying Services

0.8 km

4.8

Brothers Printing

Digital printing, offset printing, large format printing, thermography, letterpress, typesetting and design, bindery, promotional items

0.9 km

4.3

The UPS Store

Printing, copying, binding, laminating, banner printing, business cards, flyers, postcards

1.0 km

4.5

Cleveland State University Printing Services

Digital printing, binding, finishing, posters, flyers, brochures, booklets, banners, stickers, letterhead, business cards

Car Rental

0.8 km

4.2

Enterprise Rent-A-Car

Economy, SUVs, Luxury vehicles

0.9 km

3.9

Avis Car Rental

Compact, Midsize, Full-size cars

1.0 km

3.7

Hertz

Sedans, Vans, Trucks

Patient Experiences

✅ Summary of Positive Reviews

The Cleveland Clinic is praised for its comprehensive and efficient medical services, with patients appreciating the caring attitude of doctors and nurses. The ease of navigating the massive hospital is highlighted, thanks to abundant maps and directions. Quick service, especially for procedures like bloodwork and appointments, adds to the positive experience. The clinic is credited with accurate diagnoses, often succeeding where other facilities have failed. The friendly and professional staff, alongside the exceptional dining and ambiance, further enhance patient satisfaction. Several reviews mention how patients and their families felt respected and cared for, likening the staff´s attentiveness to familial warmth.

❌ Summary of Negative Reviews

Among the concerns raised by families is the inadequacy in accommodations for parents of pediatric patients, pointing out the discomfort in overnight facilities which fail to meet expectations for one of the world’s top hospitals. Additionally, there were distressing reports about hygiene issues in certain patient areas, specifically concerning pests, and the perceived lack of adequate response from staff to such serious complaints. These concerns lead patients to question the hospital´s reputation for excellence, emphasizing a need for better attention to facilities and responsiveness.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8 a.m. - 5 p.m.

Imaging Services

Monday - Friday: 7 a.m. - 10 p.m., Saturday: 8 a.m. - 4:30 p.m., Sunday: Closed

Laboratory Services

Monday - Friday: 6:30 a.m. - 5 p.m., Saturday - Sunday: Closed

Pharmacy

Monday - Friday: 7 a.m. - 8 p.m., Saturday - Sunday: 9 a.m. - 5 p.m.

Express Care

Monday - Friday: 8 a.m. - 8 p.m., Saturday - Sunday: 8:30 a.m. - 3 p.m.

Department Phones

Department	Phone Number
Appointments	866.320.4573
Cardiac Services	216.445.9288
Emergency	216.445.4500
Laboratory	216.444.2200
Main Number	216.444.2200
Medical Records	216.444.2640
Pharmacy	216.444.2200

Language and Translation Services

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