✅ Summary of Positive Reviews
Reviews that are neutral or above average highlight some instances of excellent care provided by dedicated nurses and medical staff. Despite the chaos and intense situations, patients have benefited from the knowledgeable attention of certain healthcare professionals, particularly in the critical care and neurology departments. There is also appreciation for the attempts to manage and address severe medical conditions.
❌ Summary of Negative Reviews
Patients and their families express dissatisfaction largely due to systemic issues at Buffalo General Medical Center. Common complaints include long wait times, poor communication between departments, and inadequate handling of critical cases. The ER room environment is described as uncomfortable, with instances of neglect, leading to distress and frustration. There seems to be a disconnect between patient needs and staff responses, exacerbated by resource shortages and poor process efficiency.