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Bon Secours St. Francis Hospital

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Bon Secours St. Francis Hospital in Charleston, South Carolina, was founded in 1882. The 190-bed facility is known for its compassionate care and has received multiple Outstanding Patient Experience awards. It offers comprehensive services including a 24-hour emergency room, women´s and children´s care, and centers of excellence in neuro-spine, stroke, and orthopedics. The hospital is also recognized for its Magnet-certified nursing program.

NPI Number : 1851361778

2095 Henry Tecklenburg Dr, Charleston, SC 29414

(843) 402-1000

www.rsfh.com

Get Directions

Departments

Cardiology

Radiology and Imaging

General Surgery

Neurology

Orthopedics

Women´s Services

Pediatrics

Laboratory Services

Emergency Services

Cancer Care

Appointment Information

Department	Online	Phone	Walk-In	Same-Day
General	Yes	(843) 402-CARE	No	Limited
Cardiology	Yes	(843) 402-CARE	No	No
Imaging	No	(843) 402-1000	X-rays only	Limited
Maternity	Yes	(843) 402-CARE	No	No
Emergency	No	911	24/7	24/7

Visiting Hours

Department	Visitation Hours	Visitors Allowed	Online Scheduling	Phone Scheduling	Walk-In Visits	Same-Day Visits
General Inpatient	6:30 AM - 9:00 PM	4 per patient	No	Yes	Yes	Yes
ICU	8:00 AM - 9:00 PM	2 per patient	No	Yes	No	Yes
Labor & Delivery	8:00 AM - 9:00 PM	3 during delivery	No	Yes	Yes	Yes
Mother-Baby Unit	8:00 AM - 9:00 PM	1 overnight	No	Yes	Yes	Yes
Outpatient Surgery	6:30 AM - 9:00 PM	1 support person	No	Yes	No	No

Important Doctors

Bon Secours St. Francis Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Joseph DeLeon	President and CEO	Executive Leadership	Hospital Operations, Strategic Planning, Financial Management
Rebecca Tucker	Chief Financial Officer	Finance	Financial Strategy, Capital Planning, Revenue Cycle Management
Matt Desmond	Regional President	Hospital Administration	Hospital Operations, Quality Improvement, Community Relations
Marian Savage	Vice President for Quality and Patient Experience	Quality	Patient Safety, Quality Metrics, Patient Satisfaction
Joseph Mazzawi	Vice President of Mission	Mission and Ethics	Catholic Healthcare Ethics, Community Outreach, Sustainability

Average Salary

Department	Common Procedure/Service	Average Cost
Cardiology	Cardiac Catheterization	$15,000 - $25,000
Cardiology	Echocardiogram	$1,500 - $3,000
Emergency Services	ER Visit (Level 1-5)	$200 - $3,000
General Surgery	Appendectomy	$10,000 - $20,000
Imaging	CT Scan	$1,000 - $3,000
Imaging	MRI	$1,500 - $4,000
Laboratory	Basic Metabolic Panel	$100 - $300
Neonatology	NICU Care (per day)	$3,000 - $10,000
Oncology	Chemotherapy Session	$5,000 - $20,000
Orthopedics	Total Knee Replacement	$30,000 - $50,000
Outpatient Surgery	Colonoscopy	$2,000 - $4,000
Women´s Services	Vaginal Delivery	$9,000 - $15,000
Women´s Services	C-Section	$14,000 - $25,000

Support Programs for Patients

Program/Service	Description
Financial Assistance Policy	100% assistance for incomes up to 200% of Federal Poverty Guidelines; Discounted care for incomes 201-400% FPG
Home Health Services	Skilled nursing, therapy, and medical social services provided at home
Palliative Care	Specialized medical care focused on providing relief from symptoms and stress of serious illness
Social Work Services	Assistance with discharge planning, community resources, and psychosocial support
Family Centers	On-site child care for hospital employees
LifeWise Program	Wellness and health education for adults 55+
Community Wellness Outreach	Health screenings, education, and assistance accessing resources
Patient Relations Department	Assistance with patient concerns, complaints, and navigating hospital services

Payment Plans

Payment Plan Type	Details
Interest-Free Payment Plans	Available for eligible patients, breaking medical expenses into smaller monthly payments
Flexible Payment Options	Customizable payment terms to fit patient financial situations
Online Payment Portal	Ability to make payments through MyChart
Credit Card Payments	Accepts VISA, MasterCard, American Express, Discover
Electronic Check Payments	Available by phone
Financial Assistance Program	For uninsured and insured patients based on income, family size, and medical needs
Sliding Fee Schedule	Adjustments based on federal poverty levels
Extended Payment Terms	Options beyond 12 months available

Accepted Insurance Companies

Aetna

Cigna

Medicaid

Medicare

United Healthcare

Wellcare

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Assistance applying for government programs - Charity Care/financial assistance program - Help completing financial assistance applications - Guidance on treatment costs - Information on payment plans - Assistance for uninsured and underinsured patients
Patient Financial Services	- Price estimates for procedures - Information on insurance coverage - Explanation of hospital charges - Help understanding medical bills
Registration	- Financial assistance applications available - Information on Charity Care policies - Guidance on payment options before treatment

Hospital for patients with disabilities or special needs

Accommodation	Details
Assistive Devices	Interpreter services, Translation services
Communication Aids	Foreign language interpretation, Sign language interpretation
Physical Accessibility	Wheelchair accessible rooms and bathrooms
Priority Services	Designated support person allowed for patients with disabilities
Staff Training	Specially trained staff for patients with disabilities

Digital Health Services

Department	Digital Health Services
Cardiology	- Remote cardiac monitoring - Virtual follow-up appointments - Online heart health education resources
Emergency Care	- Online ER wait times - Virtual triage for non-urgent cases
General Surgery	- Virtual pre-operative consultations - Online post-operative care instructions - Remote wound monitoring
Home Care	- Remote patient monitoring program - Virtual nurse check-ins - Online medication management
Hospital-wide	- MyChart patient portal - Telemedicine video visits - E-visits for non-urgent conditions - Online bill pay - Digital wayfinding
Maternity	- Virtual prenatal classes - Remote fetal monitoring - Online breastfeeding support
Oncology	- Telehealth symptom management - Virtual support groups - Online cancer education resources
Orthopedics	- Virtual physical therapy sessions - Remote Rehabilitation monitoring - Online joint replacement education
Primary Care	- Virtual annual check-ups - E-prescriptions - Online appointment scheduling

Collaborations / Educational Programs

Department	Program Details
Internal Medicine	3-year residency program, 12 residents per year
Pharmacy	12-month postgraduate residency program
Medical Students	Core 3rd year and 4th year sub-specialty rotations available
Nursing	8-week paid Student Nurse Extern Program
Pediatrics	Pediatric rotation available
Cardiology	Cardiology rotation available
Critical Care	Critical Care rotation available
Infectious Disease	Infectious Disease rotation available
Emergency Medicine	Emergency Medicine rotation available

Collaborative Research Projects

Department	Research Project	Details
Oncology	DESTINY-Breast04 Trial	Testing Enhertu drug for HER2-low breast cancer patients
Oncology	DESTINY-Breast01 Trial	Led to approval of Enhertu for HER2-positive breast cancer
Oncology	CAR T-cell Therapy	Genetically engineered T-cells to treat blood cancers
Cardiology	Coronary Artery Disease Research	American Heart Association´s Get With The Guidelines program
Neurology	Nervous System Diseases Studies	4.5% of clinical trials focus on nervous system diseases
Pulmonology	Respiratory Disease Research	2.5% of clinical trials focus on respiratory diseases

Professional Development Programs

Department	Affiliation/Program
Internal Medicine	ACGME-accredited Internal Medicine Residency Program
Pastoral Care	ACPE-accredited Clinical Pastoral Education Program
Pharmacy	ASHP-accredited PGY1 Pharmacy Residency Program
Nursing Education	Tuition-free nursing programs through Guild Education partnership
Nursing	ANCC Magnet Recognition Program
Sports Medicine	ACGME-accredited Sports Medicine Fellowship
Pediatric Dentistry	CODA-accredited Pediatric Dental Residency Program

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center	American College of Cardiology
Critical Care	Critical Care Excellence Award	Healthgrades
Gastrointestinal	America´s 100 Best Hospitals for Gastrointestinal Care	Healthgrades
Hospital-Wide	Magnet Recognition	American Nurses Credentialing Center
Nursing	Magnet Certification	American Nurses Credentialing Center
Orthopedics	Center of Excellence	Joint Commission
Pulmonary	Pulmonary Care Excellence Award	Healthgrades
Stroke Care	Stroke Care Excellence Award	Healthgrades
Surgical Care	Surgical Care Excellence Award	Healthgrades

Internship and Observation Programs

Department	Opportunity Type
Chaplaincy	Clinical Pastoral Education Internship
Internal Medicine	Residency Program
Nursing	Student Nurse Externship
Pharmacy	Pharmacy Residency
Various Departments	Job Shadowing (1-2 days)

Hospital Academic Awards and Achievements

Department	Award
General	Leapfrog Top General Hospital (2023)
General	Leapfrog "A" Hospital Safety Grade (2023)
General	Magnet Designation for Nursing (4th designation)
General	Outstanding Patient Experience Award
General Surgery	Healthgrades America´s 100 Best General Surgery (2021, 2020)
Maternity	Baby-Friendly Hospital Designation
Neuroscience	American Heart Association´s Gold Plus Get with The Guidelines-Stroke Quality Achievement Award
Patient Safety	Healthgrades Patient Safety Excellence Award
Prostate Surgery	Healthgrades America´s 100 Best Prostate Surgery (2021)
Stroke Care	Get With The Guidelines-Stroke Gold Plus Quality Achievement Award
Surgical Care	Zero Harm Award for Surgical Site Infection (SSI) Abdominal Hysterectomy
Various	Zero Harm Awards for Pressure Injury and Central Line Bloodstream Infection (CLABSI)

Hospital Specialization and Expertise Opportunit

Department	Program
Family Medicine	Residency
Internal Medicine	Residency
Pharmacy	Residency
Sports Medicine	Fellowship

Hospital Residency and Assistantship Programs

Department	Program
Family Medicine	Residency
Internal Medicine	Residency
Pharmacy	Residency
Sports Medicine	Fellowship

What are the activities of the hospital for patients without insurance?

Department	Service/Support Option
Financial Assistance	Bon Secours Financial Assistance Program
Financial Counseling	Financial counselors available
Emergency Care	Provided regardless of ability to pay
Billing	35% automatic self-pay discount
Billing	Payment plans available
Insurance	Assistance exploring government-sponsored options
Social Work	Help locating community resources
Spiritual Care	Chaplain services available

Hospital Research Collaborations

Department	Research Partner	Collaboration Details
Academic Affairs	Virginia Commonwealth University	Clinical rotations for medical students
Cardiology	University of Virginia	Joint clinical programs in heart care
Family Medicine	VCU School of Medicine	Affiliated residency program
Oncology	University of Virginia	Collaboration on Cancer Care and clinical trials
Pediatrics	Children´s Hospital of Richmond at VCU	Joint pediatric specialty care programs

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Nursing	Pre-Health Mentorship Program for students
Physical Therapy	Diversity Mentorship Program for PT students
Residency	Structured mentorship pairing residents with faculty
SCRUBS	Healthcare career exploration program for students
Surgery	Mentorship elective for PGY-4 residents
Volunteer Services	Job shadowing opportunities for students

Bon Secours St. Francis Hospital Nearest Places

Hotels

1.5 miles

4.2

Holiday Inn Express Charleston

Free breakfast, Wi-Fi, Outdoor pool

1.2 miles

4.3

Hampton Inn & Suites Charleston West Ashley

Free breakfast, Wi-Fi, Fitness center

1.3 miles

4.1

Comfort Suites West of the Ashley

Free breakfast, Wi-Fi, Indoor pool

1.4 miles

4.4

Home2 Suites by Hilton Charleston West Ashley

Free breakfast, Wi-Fi, Pet-friendly

1.6 miles

4.3

Town & Country Inn and Suites

Restaurant, Wi-Fi, Outdoor pool

1.7 miles

3.8

Extended Stay America - Charleston - West Ashley

Kitchenette, Wi-Fi, Pet-friendly

Florists and Gift Shops

0.3 km

4.7

The Flower Cottage

Fresh cut flowers, green plants, balloons, chocolates, gifts

0.1 km

4.2

Gift Shop at Bon Secours St. Francis Hospital

Flowers, snacks, balloons, magazines, sundries, baby gifts

0.8 km

4.8

Tiger Lily Florist

Fresh flowers, wedding flowers, sympathy flowers, gift baskets

0.9 km

4.6

The Greenery Florist

Fresh flower arrangements, plants, sympathy flowers

1.0 km

4.5

Keepsakes Florist

Flower arrangements, gifts, plants, wedding flowers

0.2 km

4.3

The Healing Boutique

Specialty care products, wigs, mastectomy products

Food and Restaurant

0.1 km

3.8

St. Francis Café

Hospital cafeteria, American

0.6 km

4.3

Chick-fil-A

Fast food, Chicken

0.8 km

4.2

Hachiya Japanese Steakhouse and Sushi Bar

Japanese, Sushi, Steakhouse

0.9 km

4.4

Aryana Restaurant

Afghan, Middle Eastern

0.9 km

4.5

Maple Street Biscuit Company

American, Breakfast, Brunch

1.0 km

4.3

Antonino Bertolo´s Pizza and Wine Bar

Italian, Pizza, Wine Bar

Pharmacies

0.1 km

4.5

Roper St. Francis Pharmacy, West Ashley

Specialty pharmacy, Prescription delivery, Compounding

0.3 km

4.2

Charleston ENT Pharmacy

Specialized ENT medications, Prescription refills

0.5 km

4.8

Herold´s Pharmacy

Compounding, Medication therapy management, Immunizations

0.7 km

3.9

CVS Pharmacy

Drive-thru, 24/7 service, Minute Clinic

0.9 km

3.7

Walgreens

Drive-thru, Photo services, Immunizations

1.0 km

4.3

Costco Pharmacy

Bulk prescriptions, Optical services, Immunizations

Taxi and Transportation

0.8 km

4.8

Charleston Green Taxi

24/7 service, airport transfers, local transportation

0.9 km

4.6

Charleston Cab Company

Airport appointments, local transportation

0.7 km

4.5

Charleston Taxi Service

Local and long-distance transportation

0.6 km

4.7

Absolute Charleston

Taxi, limousine, and shuttle services

1.0 km

4.9

Charleston Rickshaw Company

Eco-friendly pedicab transportation

0.9 km

4.7

Charleston Black Cab Company

Professional taxi and car service

ATMs and Banks

0.1 km

4.2

Wells Fargo ATM

24/7 ATM, Cash Withdrawals, Deposits

0.2 km

Bank of America ATM

24/7 ATM, Cash Withdrawals, Account Inquiries

0.3 km

3.8

SouthState Bank ATM

24/7 ATM, Cash Withdrawals, Balance Inquiries

0.5 km

4.1

First Citizens Bank ATM

24/7 ATM, Cash Withdrawals, Deposits

0.7 km

3.9

TD Bank ATM

24/7 ATM, Cash Withdrawals, Account Services

0.9 km

Truist Bank ATM

24/7 ATM, Cash Withdrawals, Check Deposits

Parking Lots

0 km

4.2

Bon Secours St. Francis Hospital Parking

Free parking, Handicap spaces, Expectant mother spaces, Combat veteran spaces

0.1 km

Roper St Francis West Ashley Depot Site Parking

Free parking

0.2 km

3.8

Bon Secours St. Francis Hospital VIP Lot

ADA spaces, Reserved for Premium Seating and Suite Owners

Shopping Malls

0.8 km

4.1

Citadel Mall

Target, Belk, Dillard´s, Bath & Body Works, LOFT, OutSlide In

0.9 km

4.3

West Ashley Shoppes

Publix, Ross Dress for Less, Petco, Staples

1.0 km

Ashley Landing

Food Lion, Dollar Tree, Planet Fitness

Stationery and Copying Services

0.3 km

4.7

PostNet

Printing, shipping, design services

0.7 km

4.5

The UPS Store

Printing, copying, shipping services

0.9 km

4.2

Office Depot

Printing, copying, office supplies

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Economy cars, SUVs, luxury vehicles

0.9 km

4.1

Budget Car Rental

Compact cars, full-size sedans, minivans

1.0 km

Hertz

Sedans, SUVs, specialty vehicles

Patient Experiences

✅ Summary of Positive Reviews

The positive feedback for Bon Secours St. Francis Hospital highlights the excellent care and compassion provided by the nursing staff, with multiple reviewers noting the professionalism, kindness, and efficient service. Patients experienced seamless check-in and quick procedures, creating a comforting environment. Special mention is made of staff members like Mrs. Hester, Dr. Litchfield, and a young lady named Lauren, who all made patients feel safe and informed. Many reviewers appreciated the overall efficiency, professionalism, and friendly atmosphere that made them feel part of a family. Despite minor issues such as cafeteria selections, the overall experience left patients satisfied and happy with their visits.

❌ Summary of Negative Reviews

No negative reviews were present in the responses, indicating an overwhelmingly positive patient experience at Bon Secours St. Francis Hospital.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 8:00 AM - 5:00 PM

Diagnostic Testing

Monday - Friday: 7:00 AM - 7:00 PM, Saturday: 8:00 AM - 12:00 PM

Laboratory Services

Monday - Friday: 6:30 AM - 4:30 PM, Saturday - Sunday: 7:00 AM - 1:00 PM

Department Phones

Department	Phone
Main Hospital	(843) 402-1000
Labor & Delivery	(843) 402-1033
Laboratory	(843) 402-1000

Language and Translation Services

English
Spanish
Filipino
Vietnamese

Bon Secours St. Francis Hospital

NPI Number : 1851361778

2095 Henry Tecklenburg Dr, Charleston, SC 29414

(843) 402-1000

www.rsfh.com

Departments

Cardiology

Radiology and Imaging

General Surgery

Neurology

Orthopedics

Women´s Services

Pediatrics

Laboratory Services

Emergency Services

Cancer Care

Appointment Information

Visiting Hours

Important Doctors

Dr. Raymond Artopee

Dr. Jennifer Edwards

Dr. George F. Geils

Dr. Anthony Firilas

Dr. Marcelo Hochman

Bon Secours St. Francis Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Bon Secours St. Francis Hospital Nearest Places

Hotels

Holiday Inn Express Charleston

Hampton Inn & Suites Charleston West Ashley

Comfort Suites West of the Ashley

Home2 Suites by Hilton Charleston West Ashley

Town & Country Inn and Suites

Extended Stay America - Charleston - West Ashley

Florists and Gift Shops

The Flower Cottage

Gift Shop at Bon Secours St. Francis Hospital

Tiger Lily Florist

The Greenery Florist

Keepsakes Florist

The Healing Boutique

Food and Restaurant

St. Francis Café

Chick-fil-A

Hachiya Japanese Steakhouse and Sushi Bar

Aryana Restaurant

Maple Street Biscuit Company

Antonino Bertolo´s Pizza and Wine Bar

Pharmacies

Roper St. Francis Pharmacy, West Ashley

Charleston ENT Pharmacy

Herold´s Pharmacy

CVS Pharmacy

Walgreens

Costco Pharmacy

Taxi and Transportation

Charleston Green Taxi

Charleston Cab Company

Charleston Taxi Service

Absolute Charleston

Charleston Rickshaw Company

Charleston Black Cab Company