✅ Summary of Positive Reviews
The review by Terri Calabrese highlights a highly positive experience at Ascension Macomb-Oakland Hospital. Faced with a severe kidney stone issue, Terri received immediate and compassionate care upon arrival at 1:30 am. The hospital staff acted quickly, conducting a CAT scan and effectively managing the intense pain. The subsequent procedure to remove the kidney stone was flawless, leading to Terri´s first pain-free moment in weeks. The overall experience was marked by respect and compassion from all staff members involved.
❌ Summary of Negative Reviews
Multiple negative reviews point to significant issues at the hospital, including slow response times, poor communication, and unsatisfactory conditions. Marianne Delano reported inadequate admission processes and slow nursing care during her significant other´s stay following a stroke. Rae described a poorly managed emergency department experience, plagued by long waits and unresponsive staff. Nishat Chowdhury shared a distressing experience, citing long waits for a CT scan, dismissive staff, and poor post-surgery care with lack of communication about medications. Another reviewer, Al, mentioned an understaffed ER, overcrowded conditions, and a troubling wait time exceeding 12 hours without seeing a doctor. These reviews collectively highlight systemic issues related to hospital management and patient care.