✅ Summary of Positive Reviews
The positive reviews highlight the exceptional care and compassion provided by the staff at Altru Hospital. Patients appreciated the dedication of the nurses and doctors in the ER, noting their kindness and willingness to assist even during busy times. Specific nurses, such as Amy from ultrasound and Mackenzie Severson, were praised for their outstanding efforts and ability to make patients feel comfortable and cared for. This care extended beyond medical treatment, providing personal touches that made patients feel valued and understood.
❌ Summary of Negative Reviews
The negative reviews express significant dissatisfaction with the hospital´s service and responsiveness. Patients reported poor management of pain control, delayed response times to calls for assistance, and inadequate attention to basic hygiene needs. Complaints were made about inefficient processes and lengthy waiting times, causing patients to feel neglected and frustrated. These experiences led to concerns about the overworking of staff and the lack of effective communication and organization within the hospital.