Willis-Knighton Medical Center

| Name | Title | Area of Expertise | |---------------------------|---------------------------------------------|-------------------------------------------------------| | Jerry A. “Jaf” Fielder II | President and Chief Executive Officer | Executive leadership, operational excellence | | Brian Crawford | Senior Vice President and Chief Administrative Officer | Organizational management, industrial psychology | | Chuck Daigle | Chief Operating Officer | Hospital administration | | Daniel J. Moller | Chief Medical Affairs | Medical oversight and strategy | | Robert Huie | Executive Vice President and Chief Financial Officer | Financial management, strategic planning | | Jason Cobb | Senior Vice President of Strategic Operations | Strategic initiatives, healthcare performance |

Department/Program	Description	Contact Information
Financial Assistance	Provides discounted or free care for uninsured, underinsured, or those ineligible for government programs. Sliding fee scale based on Federal Poverty Levels (FPL).	Phone: (318) 212-4030 or (318) 212-5030 Mail: P.O. Box 32600, Shreveport, LA 71130-2600
Home Health Services	Multidisciplinary care including skilled nursing, physical therapy, occupational therapy, and social work. Services tailored to patients´ needs at home.	Phone: (318) 212-4180
Support Groups	Free emotional and social support programs for cancer patients, caregivers, and families. Includes bereavement support and tobacco cessation groups.	Phone: (318) 212-8225 Location: Willis-Knighton Cancer Center
Project NeighborHealth	Affordable primary healthcare clinics located in underserved neighborhoods with a sliding scale fee policy.	Contact nearest clinic in the Martin Luther King or Allendale neighborhoods.
Palliative and Hospice Care	Comprehensive hospice and palliative care services for individuals and their families, including support up to a year after a patient´s passing.	Contact Willis-Knighton Hospice of Louisiana for appointments.
Day Care Centers	Services provided through the Oaks of Louisiana community with levels of living, including independent, assisted, and skilled nursing care.	Visit the Oaks of Louisiana for further details.
Subacute and Extended Care	Services offered through the WK Extended Care Center for post-hospitalization rehabilitation or long-term care.	Contact WK Extended Care Center for specific services.

Payment Plan Type	Description	Key Features
Interest-Free Payment Plans	Patients pay their medical bills over a fixed period without accruing any interest.	- No additional costs added to the original bill. - Fixed monthly payment structure. - Accessible to patients regardless of credit score.
Installment Payment Plans	Patients can pay off their medical bills in fixed increments at regular intervals.	- Allows smaller, manageable payments. - Reduces financial stress by breaking down high-cost procedures. - Flexible based on patient needs.
Flexible Payment Plans	Patients can negotiate a payment schedule that aligns with their financial capabilities.	- Personalized timelines for repayment. - Options for extending payment duration. - Helps accommodate diverse financial situations.
Recurring/Subscription Payment Plans	Payments are automatically deducted from the patient’s account at periodic intervals.	- Convenient automatic payment system. - Ensures consistent payment without manual intervention. - Can be customized for timing and amount.
Third-Party Financing	Medical credit cards or financing options provided through external partners.	- May include interest-bearing or interest-free options. - Requires soft or no credit checks in many cases. - Variable interest rates based on payment terms.
Financial Assistance Programs	Programs designed for uninsured or low-income patients to reduce or fully cover medical costs.	- State insurance programs or charity care availability. - Means-tested eligibility. - Support for high medical expenses.

markdown | Department | Financial Counseling Services | |-----------------------------|--------------------------------------------------------------------------------------------------------------------------------------| | Financial Assistance | Provides financial assistance to uninsured, underinsured, or financially needy patients, offering fully or partially discounted care. Application assistance is available through the Business Office. Eligibility is based on Federal Poverty Levels. | | Pricing Transparency | Offers a pricing transparency tool to help patients estimate out-of-pocket costs for services. Staff assists in providing general cost estimates. | | Billing Support | Assists with billing questions and provides estimates of charges. Staff aids in navigating insurance coverage and understanding responsibilities. | | Medicaid and State Assistance | Helps patients determine eligibility and apply for Medicaid or other state insurance programs. Staff assists throughout the application process. | | Project NeighborHealth | Operates sliding-scale-fee clinics in underserved neighborhoods, providing affordable primary care. Patients can contact clinics directly for specific guidance. |

| Category | Accommodations Available | |-------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Physical Accessibility | Wheelchair-accessible entrances, elevators, and parking; ramps for easy navigation; ADA-compliant restrooms. | | Assistive Devices | Availability of augmentative and alternative communication (AAC) devices, assistive listening devices, and visual aids to assist individuals with hearing, speech, or language difficulties. | | Communication Aids | Text telephones (TTY), telecommunications relay services, and real-time transcription services available for individuals with communication challenges. | | Priority Services | Priority admission and service access for individuals with disabilities or special needs; specialized rehabilitation institutes for physical and behavioral recovery. | | Staff Training | Teams trained in ADA compliance, sensitivity to diverse medical needs, and use of assistive technologies to ensure inclusive and supportive care. |

Service	Description	Support & Accessibility
Telemedicine (Virtual Visits)	Available through most Willis-Knighton Physician Network clinics. Virtual visits are conducted via secure apps, such as Microsoft Teams, for patients with access to a cell phone with camera and audio.	Supports minor health conditions, reduces need for in-person visits, and ensures continuity of care for patients preferring remote consultations.
Online Patient Portal (myWK)	Offers secure access to health records, including diagnostic results, vital signs, medical history, current medications, allergies, immunizations, and family history. Accessible online or via mobile app.	Provides 24/7 access to personal health information, improves communication between providers and patients, and facilitates better care management.
Self-Enrollment Feature	Allows patients to create their own accounts for the patient portal by entering verified details found in their medical records.	Enables easier access to healthcare data, promotes independence in managing health, and improves patient engagement.
Remote Monitoring Tools	Facilitates ongoing monitoring of chronic conditions through the patient portal and telehealth platforms.	Enhances chronic disease management, reduces hospital readmissions, and improves patient adherence to care plans.
Integrated Emergency Department Information System (EDIS)	Streamlines emergency department operations, integrates with Medhost for seamless data handling, and improves reporting tools for tracking patient outcomes.	Improves emergency care efficiency, reduces wait times, and enhances coordination of care during emergencies.

Department	Program Type	Description
Cardiology	Job Shadowing	Part of the Medical Scholars Program, students shadow doctors in fields like cardiology to gain hands-on experience.
Internal Medicine	Residency Program	Includes didactic lectures, morning patient rounds, case reports, afternoon reports, journal club, and an annual retreat.
Medical Physics	Resident Training	Six clinical rotations supervised by staff physicists, including independent projects and oral exams every four months.
Neuroscience	Job Shadowing	Medical Scholars Program allows students to observe neuroscience specialists to broaden their medical understanding.
Nursing	Simulation Training	Willis-Knighton Innovation Center provides simulated hospital settings for hands-on skill practice.
Pediatrics	Job Shadowing	Opportunities for observing pediatricians under the Medical Scholars program during summer rotations.
Physical Therapy	Job Shadowing	Medical Scholars Program includes observation of physical therapists in inpatient and outpatient rehab units.
Surgery	Job Shadowing	Students observe surgeons and procedures, gaining insights into surgical practices and patient care.
Professional Development	Online Courses	Centenary College offers online certifications and professional development for Willis-Knighton employees.

Department	Research Projects/Clinical Trials	Advancements
Cancer	Clinical trials in radiation therapy, treatment for newly diagnosed high-risk endometrial cancer, and osteoarthritis pain relief through low-dose irradiation.	Development of innovative therapies for cancer treatment and pain management, enhancing oncological care expertise.
Cardiology	Use of AGENT™ drug-coated balloons for in-stent restenosis and Paradise® Ultrasound Renal Denervation for hypertension treatment.	Introduction of minimally invasive procedures, improving treatment outcomes in coronary artery disease and hypertension management.
Pulmonary	Engagement in clinical trials aimed at advancing respiratory therapies, though specific details are not mentioned.	Strengthening expertise in the management of pulmonary diseases through innovative research.
Orthopedic	Investigations on improving joint and musculoskeletal health, including osteoarthritis interventions using advanced methods.	Enhancement of orthopedic care with evidence-based therapeutic techniques.
COVID	Research related to COVID-19 and its impact on public health and patient care.	Improved understanding and strategies for managing pandemics and associated healthcare challenges.
Genetics	Clinical trials exploring genetic factors in disease progression and treatment responses.	Advancements in personalized medicine and genetic counseling for various conditions.
Graduate Medical Education (GME)	Residents engage in research focusing on translational science, quality improvement, patient safety, and population health.	Enhanced training in research methods for medical professionals, fostering innovation and academic growth.

Department	Affiliations	Professional Development Programs
Accreditation	Affiliated with LSU Health Sciences Center (teaching hospital with three professional schools); accredited by The Joint Commission; licensed by the Louisiana Department of Health and Hospitals.	Graduate Medical Education (GME) programs accredited by ACGME; training opportunities in clinical specialties for residents.
Cancer Center	Accredited by the American College of Surgeons’ Commission on Cancer; radiation oncology accredited by the American College of Radiology and the American College of Radiation Oncology.	Residency rotations and access to innovative cancer treatment technologies.
Cardiology	Named a "Blue Distinction® Center for Knee and Hip Replacement" by Blue Cross and Blue Shield of Louisiana.	Access to advanced cardiac care techniques through professional affiliations.
Laboratory Services	Accredited by the College of American Pathologists; CLIA-certified by CMS.	Opportunities for learning advanced laboratory methodologies.
Respiratory Care	Quality Respiratory Care Recognition (QRCR) designation from the American Association for Respiratory Care.	Training in respiratory therapies and innovations.
Professional Development	Partnership with Centenary College´s Center for Innovative Learning (CIL) for continuing education and certifications.	Offers online courses in healthcare management, IT, medical professions, law, and more; tuition reimbursement up to $1,500 annually.
Rehabilitation	Accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission.	Development programs focused on physical and occupational rehabilitation practices.

Department	Certification/Accreditation	Accreditation Body
Bariatric Surgery	Bariatric Surgery Center of Excellence	American Society for Metabolic and Bariatric Surgery (ASMBS)
Cancer Center	Community Cancer Program Accreditation with Commendation	American College of Surgeons’ Commission on Cancer
Cancer Center - Radiation Oncology	Dual Accreditation	American College of Radiology and American College of Radiation Oncology
Imaging Services	Multiple Accreditations (Mammography, CT, PET, MRI, Nuclear Medicine)	American College of Radiology, Commission on Quality and Safety
Laboratory Services	CLIA Certification of Accreditation	College of American Pathologists and CMS
Physical Medicine and Rehabilitation	Accredited Program	Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission
Respiratory Care	Quality Respiratory Care Recognition (QRCR)	American Association for Respiratory Care
Robotic Surgery	Center of Excellence in Robotic Surgery	Surgical Review Corporation (SRC)
Stroke Centers	Advanced Primary Stroke Centers	The Joint Commission

Department	Internship/Observation Opportunity	Details
Nursing	Vizient/AACN Nurse Residency Program	12-month program focusing on leadership, patient outcomes, and professionalism for new nursing graduates.
Nursing	Nurse Student Tech Summer Shadow Program	12-week program with six weeks in specialty care and six weeks in medical-surgical, telemetry, or post-op units.
Medicine	Medical Scholars Program	Five-week summer program offering shadowing opportunities and career preparation for aspiring medical professionals.
Oral & Maxillofacial Surgery	Non-Categorical Internship	One-year program providing experience equivalent to a first-year resident, covering surgical specialties like cosmetic surgery, trauma, and cancer treatments.
Nursing	FlexPool Program	Flexible scheduling for experienced nurses and CNAs to work in acute care, home health, or senior care settings.

Award	Year	Details
WebMD Choice Awards	2023	Received Patient Choice Award and Medscape Provider Choice Award for oncology, cardiology, orthopedics, neurology, and gastroenterology.
Newsweek´s World´s Best Hospitals	2022	Ranked one of the best hospitals in the US and the highest ranked in Louisiana.
Get with the Guidelines – Stroke Gold Plus	2024	Awarded for quality stroke care by the American Heart Association/American Stroke Association.
Target: Stroke Honor Roll Elite	2024	Recognized for excellence in stroke care quality measures.
Target: Type 2 Diabetes Honor Roll	2024	Recognized for diabetes care quality measures.
U.S. News & World Report High-Performing Hospital	2022-2023	Rated high-performing in 14 adult procedures and conditions, including aortic valve surgery, heart failure, and stroke.
Quality Respiratory Care Recognition	N/A	Received designation from the American Association for Respiratory Care, awarded to only 10% of US hospitals.
Blue Distinction Center+ for Knee and Hip Replacement	N/A	Recognized by Blue Cross and Blue Shield of Louisiana for excellence in knee and hip replacement surgeries.
Forbes America’s Best-in-State Employers	2021	Awarded for being a top employer in Louisiana based on work environment, diversity, and compensation.

Department	Specialty
General Surgery	General surgery training including robotic and minimally invasive surgery
Internal Medicine	Comprehensive training in internal medicine and subspecialties
Psychiatry	Residency in psychiatry with focus on compassionate care
Neuro-Endovascular Fellowship	Advanced training in neuro-endovascular procedures
Oral & Maxillofacial Surgery	Specialized training in oral and maxillofacial surgical procedures

Department	Specialty	Details
General Surgery	General Surgery	5-year training program with rotations in minimally invasive and robotic surgery.
Internal Medicine	Internal Medicine	3-year program with core and elective rotations, critical care, and subspecialty exposure.
Psychiatry	Psychiatry	New program starting in 2024 in partnership with Brentwood Hospital.
Oral & Maxillofacial Surgery	Oral & Maxillofacial Surgery	Residency program for advanced oral surgery specialties.
Neuro-Endovascular	Neuro-Endovascular Fellowship	Advanced fellowship focusing on neurovascular interventions.

| Department/Service | Description | |------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------| | Financial Assistance Program | Provides free or discounted care for uninsured or underinsured patients, based on income levels relative to federal poverty guidelines. | | Application Assistance | Staff assists with completing Financial Assistance Applications and enrolling in government programs. | | Payment Plans | Offers payment options for uninsured patients with remaining balances after discounts. | | Emergency Care Guarantee | Ensures emergency care regardless of the ability to pay, following federal regulations. | | Sliding Scale Discounts | Financial assistance for eligible patients with family income up to 400% of the federal poverty level. | | Community Clinics | Operates indigent clinics in underserved neighborhoods with affordable care through sliding scale fees. | | Alternative Health Insurance Guidance | Assistance with exploring options for coverage in government programs. | | Cancer Support Services | Offers access to financial and co-payment assistance for cancer patients at the Patient Resource Center. |

Department	Affiliated Research Institutions/Labs	Collaborations in Research and Development	Affiliated Universities/Research Centers
Pediatrics	Children´s Hospital New Orleans	Collaborates on pediatric academic medicine, clinical care, and research to enhance healthcare services for children. Provides medical education opportunities and virtual care access to pediatric specialists.	Tulane University School of Medicine
Medical Physics	Willis-Knighton Cancer Center	Offers CAMPEP-accredited residency training in radiation oncology physics, covering dosimetry, radiation safety, and advanced treatment techniques. Collaborates on shared resources and procedures through a consortium of cancer centers.	University of Mississippi Medical Center
Graduate Medical Education (GME)	Willis-Knighton Health System (GME Office)	Fosters interdisciplinary research collaboration among residents, medical students, and faculty. Focuses on patient safety, quality improvement, and cost-effective care research activities.	Internal medicine and other residency programs within Willis-Knighton
Transdisciplinary Health	Louisiana Tech University	Collaborates on health-related transdisciplinary research projects that involve diverse academic fields and advance healthcare applications. Provides platforms for researchers to brainstorm and secure funding.	Louisiana Tech University
Clinical Integration	Health Leaders Network Partners	Shares quality data and clinical practices among statewide healthcare organizations to improve outcomes and develop a clinically integrated network.	Franciscan Missionaries of Our Lady Health System and Woman’s Hospital, Baton Rouge

markdown | Department | Mentorship and Advisory Programs | |---------------------------------|-----------------------------------------------------------------------------------------------------------------| | Cardiology | Clinical guidance during onboarding, career aspirations review, and mentorship in setting professional goals. | | Critical Care | Structured mentorship programs, focusing on enhancing clinical skills and reducing stress during role transitions. | | General Surgery | Formal mentor-mentee pairings to foster skill development and career planning. | | Nursing | One-on-one mentoring relationships, leadership skill enhancement, and programs for career growth. | | Oncology | Facilitates interdisciplinary collaboration, promotes professional ethics, and offers guidance on case handling. | | Radiology | Provides aid in understanding protocols, imaging techniques, and cross-disciplinary learning opportunities. | | Transplant Medicine | Career guidance, skill development, and participation in multidisciplinary conferences. | | Pediatrics | Mentorship includes educational sessions, skills improvement, and professional network development. | | Rehabilitation | Career mentoring with an emphasis on operational stability and creative problem-solving in therapy contexts. | | Psychiatry and Mental Health | Focus on ethical guidance, building confidence, and mentorship for navigating complex clinical scenarios. | | Geriatrics | Mentors help integrate mentees into practice environments and develop specialized care plans for older patients. | | General Practice | Guidance on patient care protocols, teamwork, and developing bedside manners. |