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| Name | Title | Area of Expertise/Role |
|-------------------------|------------------------------------------------|---------------------------------------------------------------------------------------------------------------|
| John R. Nickens IV | Chief Executive Officer (CEO) | Oversees hospital operations and strategic initiatives; also serves as President of LCMC Health Hospital Services. |
| Emily Sedgwick, MD, MBA| President & CEO | Leads UMC´s strategic growth and drives its vision as Louisiana´s top academic medical center. |
| William Killinger, MD | Chief Medical Officer (CMO) | Expert in cardiothoracic surgery with a focus on physician satisfaction, cutting-edge technology, and process improvements. |
| Luisa “Dee” Gallardo, DNP, RN | Chief Nursing Officer (CNO) | Leads nursing teams and patient safety culture; extensive experience in major academic centers. |
| Tom Patrias | Chief Operating Officer (COO) | Experienced in hospital operations; former CEO of Tulane Medical Center and Lakeside Hospital. |
| Allison Guste | Vice President, Nursing and Clinical Services | Focuses on nursing leadership, clinical services, and operational workflows. |
| C.J. Marbley | Vice President, Nursing Services | Manages nursing, ancillary services, and community outreach programs. |
| Puneet Freibott, DNP, RN| Chief Administrative Officer | Dedicated to administrative operations and healthcare systems management. |
| Carla Johnson, DNP, RN | Associate Chief Nursing Officer | Expertise in critical care and nursing leadership, focusing on patient satisfaction and safety. |
| Jennifer Schwehm, MSN | Associate Chief Nursing Officer | Specializes in patient safety and quality improvement; recognized as a top patient safety expert. |
| Cindy Mousa, MSHCM | Associate Vice President, Human Resources | Leads HR operations and staff development initiatives. |
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| Department | Service/Procedure | Average Cost | Cost Variation | Financial Assistance Options |
|-------------------|---------------------------------------------------|--------------------------------|--------------------------------|--------------------------------------------------------------------------------------------------------------------------|
| Cardiology | Consultation | $200-$500 | Based on specialist and test requirements | Discounts for uninsured or sliding scale based on federal poverty level eligibility. |
| | Echocardiogram | $1,500-$3,000 | Complexity of imaging and interpretation affects cost | |
| | Angiogram | $3,000-$9,000 | Higher costs for stent placements or extended hospitalization | |
| Oncology | Initial Consultation | $200-$600 | Based on type of oncologist needed | Financial aid for uninsured, Medicaid support, and payment plans available. |
| | Chemotherapy Session | $1,000-$15,000 per cycle | Varies by drug regimen, duration, and type | |
| | Radiation Therapy | $8,000-$25,000 per course | Higher costs for highly targeted radiation procedures | |
| Neurology | General Consultation | $200-$400 | Experienced neurologist fees may increase price | Assistance based on sliding fee scales or Medicaid participation. |
| | EEG Testing | $1,000-$3,000 | Depends on duration and type of EEG (routine vs. overnight) | |
| | MRI of Brain | $2,000-$4,000 | Additional costs for contrast agents | |
| Orthopedics | Office Consultation | $250-$500 | None noted | Discounts and payment plans for eligible patients. |
| | Total Knee Replacement | $30,000-$50,000 | Varies widely due to implant costs, surgeon´s fees, and inpatient care duration | |
| | Arthroscopy | $6,000-$15,000 | Impacted by procedure complexity (e.g., rotator cuff vs. meniscus repair) | |
| Outpatient Services | General Consultation | $150-$350 | Depends on specialty | Financial support provided for low-income, uninsured individuals through specific programs. |
| | Diagnostic Blood Tests | $100-$500 | Based on complexity and number of tests | |
| | Minor Procedures (e.g., biopsies, sutures) | $500-$2,000 | Increases with complexity or emergency requirements | |
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| Department/Program | Services Offered | Eligibility/Contact |
|-----------------------------------------|------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------|
| Financial Assistance | Full free care for incomes = 250% of Federal Poverty Level (FPL); discounted care for incomes = 400% of FPL. | Call Financial Counselors at 504.962.7000. |
| Home Health Services | Skilled nursing, physical therapy, occupational therapy, speech pathology, and medical social services. | Requires physician referral; call 504.897.8576. |
| In-Home Senior Care (via NOLA Home Care)| Assistance with daily activities including bathing, grooming, meal prep, and light housekeeping. | Covers New Orleans area; for details, call 504.605.3993. |
| Social Services | Medication assistance, therapy, case management, and referrals for medical and non-medical resources (e.g., housing, food). | Located in Ambulatory Care Building, Clinic 4C. Contact at 504.702.4130. |
| Palliative and Hospice Care | Comprehensive support in end-of-life care. | Contact Social Services at 504.702.4130. |
| Daycare and Childcare | Childcare and preschool services through Bright Horizons, including programs for children with special needs. | Visit Bright Horizons centers in New Orleans; contact for availability. |
| Community Resource Networking | Connections to programs like food pantries, durable medical equipment, legal services, and emergency financial assistance. | Available through Social Services; call 504.702.4130 for referrals. |
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| Payment Plan Option | Details |
|------------------------------------------|----------------------------------------------------------------------------------------------|
| Interest-Free Payment Plans | Patients may pay for medical expenses over time without interest using the Paytient card. |
| Custom Repayment Plans | Payment amounts and timelines can be customized for every transaction. |
| Payroll Deduction Plans | Payments can be deducted directly from payroll for convenience. |
| Flexible Installment Options | Monthly payment plans for unpaid balances can be set up through the Financial Arrangements Office. No interest is charged. |
| Uninsured Discount Program | Discounts available to uninsured patients; no application needed. |
| MyChart Digital Payments | Customizable payment plans available through the MyChart portal. |
| Credit/Debit & Digital Wallet Payments| Bills can be paid via credit/debit cards or digital wallets like Apple Pay and Google Pay. |
| Mail Payment Options | Payments can be mailed via check or money order. |
| Financial Assistance for Medicare Patients | Patients with limited resources can contact Financial Counseling for eligibility. |
| Department | Services Offered | Contact Information | Guidance on Costs and Financial Support |
|-----------------------------------|----------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance Office | Financial assistance for uninsured or underinsured patients, including emergency and medically necessary care | Phone: 504.962.7000
Fax: 504.702.2600 | Guidance on eligibility for financial assistance based on income levels (up to 400% of Federal Poverty Guidelines). |
| Patient Financial Counselors | Interest-free payment plans for eligible patients after financial assistance determination | Same as above | Assistance in developing interest-free payment plans with communication regarding financial challenges. |
| Medicaid Assistance | Support applying for Medicaid or other public/private coverage programs | Same as above | Explanation of Medicaid and other programs; help applying to these programs as part of financial assistance evaluation. |
| Price Transparency Service | Access to price estimator calculator and machine-readable file of standard charges | Phone: 504.702.4862 | Information on treatment costs upfront to help patients plan financially. |
| Financial Assistance Application | Plain language financial assistance documents in English, Spanish, and Vietnamese | Available online or through financial counselors | Applications available for financial aid and document support to determine eligibility based on income/assets. |
| Category |
Details |
| Physical Accessibility |
- Fully accessible entrances, elevators, and pathways for individuals with mobility needs.
- Wheelchairs, walkers, and crutches are available for use.
- Height-adjustable beds and furniture in patient rooms. |
| Assistive Devices |
- Availability of wheelchairs, walkers, crutches, and other mobility aids.
- Use of prosthetics and orthotics, including braces and splints. |
| Communication Aids |
- Free sign language and oral interpreters.
- Text Telephones (TTYs) for the hearing impaired.
- Written materials in alternative formats (e.g., Braille, large print) upon request.
- Language interpretation services available for non-English speakers. |
| Priority Services |
- Immediate access for patients in medical emergencies.
- Fast Pass visitor registration system to streamline the check-in process.
- Special accommodations for patients at risk of falling or with other safety concerns. |
| Staff Training |
- Staff educated on inclusive care practices and cultural competency.
- Training in effective communication skills, including active listening and plain language use.
- Awareness and procedures for complying with ADA guidelines. |
| Digital Health Services |
Description |
How It Supports Patient Care |
| Telemedicine Options |
Virtual visits via HIPAA-compliant platforms (e.g., Zoom) for outpatient care, emergency department consultations, and virtual urgent care. |
Reduces the need for physical visits, minimizes exposure to infections, and improves access to care for remote or quarantined patients. |
| Online Consultation Platforms |
Access to specialty consultations and chronic disease management through integrated tools like MyChart and other video platforms. |
Enables timely medical advice, increases flexibility for patients, and streamlines follow-ups across multiple specialties. |
| Remote Monitoring Tools |
Programs for high blood pressure, diabetes, obesity, COPD, and maternal health using wearable devices synced to a dedicated app. |
Supports continuous monitoring, real-time data transmission to care teams, and allows for personalized treatment adjustments based on live metrics. |
| LCMC Patient Portal |
A secure portal offering access to medical records, test results, appointment scheduling, prescription refills, and messaging with doctors. |
Improves communication, empowers patients with easy access to medical information, and enhances care coordination. |
| Chronic Condition Management |
Home-based monitoring programs for chronic illnesses and maternal health, providing patients with devices and clear tracking instructions. |
Provides long-term care, reduces hospital visits, and ensures early intervention for potential complications. |
| Virtual Care On-Demand |
Quick access to medical providers for non-emergency issues, such as minor illnesses and injuries, through easy-to-use platforms. |
Decreases wait times, substitutes for urgent care visits, and accommodates patients with mobility or scheduling challenges. |
| Ask a Nurse Hotline |
A free phone service where patients can ask health-related questions and seek guidance on accessing appropriate care. |
Directs patients to the right level of care, offers health advice, and simplifies navigation of hospital services. |
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| Department |
Rotations |
Educational Opportunities |
| Pediatrics |
General pediatrics, subspecialties, outpatient care |
Hands-on training, outpatient clinics, diagnostic clinics |
| Internal Medicine |
General medicine, ICU, subspecialties (e.g., cardiology, infectious diseases, nephrology) |
Noon reports, grand rounds, outpatient continuity clinics |
| Neurology |
Neurology rotations, patient observations |
Neural sciences block, diagnostic clinics |
| Cardiology |
Cardiology and subspecialty care |
Diagnostic and therapeutic procedures |
| Emergency Medicine |
4-week rotation, emergency care, patient management |
Orientation, didactics, bedside consultations, procedure training |
| Surgery |
General surgery, trauma care, surgical subspecialties |
Operative experience, mentorship, ICU care |
| Psychiatry |
Inpatient psychiatry, consultations |
Case-based learning, diagnostic evaluations |
| Burn Unit |
Burn care rotations |
Specialized burn treatment training |
| Pathology |
Autopsy, surgical pathology, forensic pathology |
Diagnostic evaluation, specimen interpretation |
| Family Medicine |
Outpatient and primary care rotations |
Comprehensive patient care, preventive medicine |
| Community Medicine |
Student-run clinics, street health outreach |
Patient interaction, addressing underserved needs |
| Research |
Clinical and basic science research electives |
Independent research projects, mentorship |
| Electives |
Ambulatory care, nutrition, geriatrics, special topics |
Customizable learning, interdisciplinary exposure |
| Department |
Collaborative Research Projects |
Impact on Healthcare Professionals |
| Cancer Research |
Development of advanced cancer treatments through clinical trials, including the Louisiana Proton Therapy Center providing innovative proton radiation therapy and cutting-edge cancer therapies. |
Enhances expertise in cancer treatment and radiation technology, contributing to better patient outcomes and professional growth in oncology specializations. |
| Cardiology |
Blood Pressure Control Target (BPROAD) studies focusing on systolic blood pressure interventions for patients with diabetes to improve cardiovascular outcomes. |
Improves cardiology practitioners’ proficiency in outcome-driven blood pressure management and clinical trial methodologies. |
| General Clinical Research |
Over 463 active clinical trials in various therapeutic areas, offering innovative treatments in partnership with local institutions. |
Broadens clinical experience in conducting and managing diverse medical trials, enhancing research capabilities. |
| Neurology |
Exploration of new treatments and approaches for neurological diseases, including inpatient and outpatient clinical trials. |
Equips professionals with advanced understanding and skills in neurology-focused clinical research. |
| Pulmonology |
Studies on innovative interventions for non-small cell lung cancer, emphasizing immunotherapy and genetic testing for targeted treatment. |
Enhances pulmonologists’ knowledge in precision medicine and innovative cancer therapies. |
| Student Education |
Programs like the Undergraduate Summer Cancer Research Experience (SUCRE) to mentor students in cancer biology and advanced lab techniques. |
Prepares future healthcare professionals with hands-on experience in cutting-edge research and scientific advancements. |
| Emergency Medicine |
Development of rapid response protocols and trial evaluation of emergency treatment strategies. |
Trains emergency professionals in innovative approaches and improves readiness for critical care scenarios. |
| Department |
Affiliated Institutions and Organizations |
Professional Development Programs |
| Emergency Medicine |
LSU Health New Orleans
Tulane University School of Medicine
|
Coaching for Performance
Conflict Management
Emotional Intelligence
Courage in Leadership
|
| Cardiology |
LSU Health New Orleans
Tulane University School of Medicine
|
Communication Skills
Tough Talks I & II
Leadership Development Workshops
|
| Nursing |
Xavier University of Louisiana
Delgado Community College
University of Holy Cross
Southern University at New Orleans
Loyola University New Orleans
|
Workshops on Workplace Violence Prevention
Patient Care Technician Training
Certified Medical Administration Programs
|
| Allied Health |
Xavier University of Louisiana
Delgado Community College
University of Holy Cross
Southern University at New Orleans
Loyola University New Orleans
|
Certified Physical Therapy Aide Training
Sterile Processing Technician Programs
Social Entrepreneurship Workshops
|
| Research & Development |
Castle Connolly Top Doctors
LCMC Health Partnerships
|
Leadership in Research Programs
Advanced Medical Education Seminars
Certification in Clinical Excellence
|
| Department |
Certification Program |
Accreditation Body |
| Burn Center |
Verified Burn Center |
American Burn Association (ABA) |
| Cardiology |
Comprehensive Pulmonary Hypertension Center |
Pulmonary Hypertension Association (PHA) |
| Emergency Medicine |
Level 1 Trauma Center |
American College of Surgeons (ACS) |
| Bariatric Surgery |
Comprehensive Center for Bariatric Surgery |
Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) |
| Geriatric Care |
NICHE Member Hospital |
Nurses Improving Care for Healthsystem Elders (NICHE) |
| Infectious Diseases |
Antimicrobial Stewardship Center of Excellence |
Infectious Diseases Society of America (IDSA) |
| Stroke |
Certified Primary Stroke Center |
The Joint Commission |
| Cancer |
Accredited Cancer Program |
American College of Surgeons-Commission on Cancer (ACS-CoC) |
| Pharmacy |
Certified Specialty Pharmacist (CSP) |
Certification Board for Specialty Pharmacists (CBSP) |
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| Department | Internship/Observation Opportunities |
|-------------------------------|-------------------------------------------------------------------------------------------------------------------------------|
| General Medicine | Hands-on clinical experience and observation for medical students in collaboration with LSU and Tulane medical schools. |
| Nursing | Nurse Residency Program providing seminars, clinical leadership development, and evidence-based projects for recent graduates. |
| Allied Health | Opportunities for allied health students in physical therapy, respiratory therapy, and other specializations. |
| Research | Summer Research Internship Program offering research projects in clinical and basic sciences through LSU School of Medicine. |
| Pharmacy | Pharmacy internships with focus on skill development under licensed pharmacists at University Medical Center or affiliates. |
| Emergency Medicine | Observation and participation in emergency care operations, affiliated with the hospital´s Level 1 Trauma Center. |
| Mental Health | Observation and internships in mental health inpatient units and programs. |
| Clinical Trials | Opportunities to engage in clinical trial operations and patient recruitment activities. |
| Public Health | Collaboration with the New Orleans Health Department for diverse public health initiative internships. |
| Award |
Recipient(s) |
Department |
| Magnet Recognition |
University Medical Center New Orleans |
Nursing |
| Physician New Faculty Award |
Dr. Ellen Connor |
Internal Medicine |
| Leadership Award |
Dr. Valentine Nfonsam |
Surgery |
| Educator Award |
Dr. Sharon Stanley |
Surgery |
| Champion of Advancing Health Equity Award |
Dr. Shawn McKinney |
Surgery |
| DAISY Award |
Various Extraordinary Nurses |
Nursing |
| Top nDorser |
Julie Newman |
Nursing Administration |
| Difference Maker |
Rochelle Johnson |
Behavioral Health |
| Department |
Available Residency/Specialty Training Programs |
| Emergency Medicine |
LSU Spirit of Charity Emergency Medicine Residency Program |
| General Surgery |
Residency Rotations in General Surgery, Surgical Oncology, Bariatric Surgery, Breast Oncology, Colon and Rectal Surgery, Trauma Surgery, Vascular Surgery, and Cardiothoracic Surgery |
| Pharmacy |
Pharmacy Residency Programs (Acute Patient Care, Ambulatory Care, Emergency Department, Drug Information, Management, Medication Safety) |
| Blood Banking |
Specialist in Blood Bank Technology Program |
| Pediatrics |
LSU Health New Orleans Pediatric Residency Program
LSU Combined Emergency Medicine and Pediatrics Residency
Tulane Medicine Pediatric Residency
|
| Neurology |
Child Neurology Residency |
| Combined Internal and Emergency Medicine |
Combined Emergency Medicine and Internal Medicine Residency Program |
| Internal Medicine |
LSUHSC Internal Medicine Residency Program |
| Department |
Training Program |
Location |
Program Length |
| Blood Bank Technology |
Specialist in Blood Bank Technology Program |
Online/Clinical Rotations |
12 months |
| Emergency Medicine |
Spirit of Charity Emergency Medicine Residency |
University Medical Center |
4 years |
| Emergency & Internal Medicine |
Combined Emergency & Internal Medicine Residency |
University Medical Center |
5 years |
| Internal Medicine |
LSU Internal Medicine Residency |
University Medical Center |
3 years |
| Pediatrics |
LSU Pediatrics Residency |
Children´s Hospital of New Orleans |
Varies |
| Pharmacy |
Pharmacy Residency Program |
University Medical Center |
1 year |
| Surgery |
General & Specialized Surgery Residency |
University Medical Center |
Varies |
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| Department | Services/Support Options for Uninsured Patients |
|-------------------------------------|---------------------------------------------------------------------------------------------------------------------------|
| Financial Assistance | - Free care for patients with income at or below 250% of Federal Poverty Level (FPL). |
| | - Sliding scale discounts for incomes between 251%-400% of FPL. |
| | - Uninsured patients receive discounts equal to the average amount generally billed. |
| | - Financial assistance considers family income, assets, and medical obligations. |
| Payment Plans | - Flexible payment plans may be arranged for patients unable to pay full bills. |
| Emergency Care | - Emergency care is guaranteed regardless of insurance status or ability to pay. |
| Guidance for Medicaid Enrollment | - Patients are required to apply for Medicaid if eligible before accessing hospital financial assistance. |
| Charity Care Application Assistance | - Assistance available in applying for charity care programs through hospital financial counselors. |
| Discounted Services | - Discounts based on proof of eligibility, with specific rates for medically necessary services. |
| Alternative Insurance Guidance | - Support for finding and enrolling in state or federal health insurance programs may be provided. |
| Counseling and Patient Advocacy | - Financial counselors are available to help patients understand eligibility and payment options. |
| Department |
Partnered Research Institutions |
Collaborations and Affiliated Universities |
| Cardiology |
LSU Health New Orleans, Tulane University |
Clinical trials, advanced treatments, and training for healthcare professionals in cardiology-related research. |
| Clinical Research |
LSU Health New Orleans, Tulane University Schools of Medicine |
Collaboration on biomedical research, translational studies, and clinical trials across major disease areas. |
| Emergency Medicine |
LCMC Health |
Region’s only Level 1 Trauma Center providing emergency care and advanced healthcare services. |
| Oncology |
LSU LCMC Health Cancer Center, Louisiana Cancer Research Center (LCRC) |
Conducting cutting-edge cancer research, clinical trials, and prevention programs with leading institutions. |
| Nursing |
LSU Health New Orleans School of Nursing |
Nursing Research and Evidence-Based Practice Council; collaboration on education, clinical fellowship programs, and patient outcomes improvement. |
| Public Health |
LSU School of Public Health |
Operation of the Louisiana Tumor Registry and studies on cancer prevention strategies statewide. |
| Surgery |
LSU Health New Orleans, Tulane University Schools of Medicine |
Innovative surgical research, training, and access to clinical advancements in surgical procedures. |
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| Department | Mentorship and Advisory Programs |
|-----------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|
| Clinical Sciences | Structured mentorship program for faculty focusing on academic success and career development. Mentees are matched with up to three mentors for guidance. |
| Nursing | Required mentorship programs for graduate nurses, involving monthly meetings with mentors during the first 1-7 months of employment to assist with professional development and integration. |
| Public Health | Faculty advisors for students to provide academic and professional guidance, including assistance with research and practice experiences. Assigned upon matriculation. |
| Graduate/Professional | Student success advisors collaborate with faculty advisors to aid in academic and transition-related issues, degree requirement monitoring, and university integration. |
| Diversity Initiatives | Structured mentoring for underserved and economically disadvantaged healthcare trainees through NIH-funded programs, focusing on career and leadership development. |
| Peer Mentorship | Volunteer peer mentorship programs matching new students with experienced students to guide academic and social aspects, with communication 2-4 times per month. |