TriStar Greenview Regional Hospital

| Department | Name | Title | Areas of Expertise | Role in Operations, Quality & Strategy | |----------------------|------------------|-------------------------------|-------------------------------------------------|------------------------------------------------------------------| | Administration | Mike Sherrod | Chief Executive Officer (CEO) | Hospital administration, patient care quality | Oversees hospital operations, strategic initiatives, patient safety, and care excellence | | Administration | Sam Younger, MSN, PhD | Chief Operating Officer (COO) | Hospital operations, service line management | Supervises day-to-day operations, implements quality improvement, manages service lines | | Finance | Courtney Dalton, CPA | Chief Financial Officer (CFO) | Healthcare finance, revenue integrity, supply chain | Manages financial departments, patient access, IT, supply chain, strategic growth |

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Department	Common Consult/Procedure	Average Fee/Price Range (USD)	Cost Variation Factors	Financial Assistance & Payment Options
Cardiology	Initial consult, EKG, Echocardiogram, Cardiac catheterization, Stent placement	Consult: 250–500 EKG: 100–300 Echocardiogram: 800–2,500 Catheterization: 5,000–14,000 Stent: 12,000–26,000	Procedure type, use of advanced imaging, number of stents, specialist involvement, emergency vs. elective	Payment plans available; uninsured discounts; financial assistance on application; most insurances accepted
Neurology	Initial consult, MRI brain/spine, EEG, Stroke evaluation, Neurosurgery	Consult: 350–700 MRI: 1,500–4,000 EEG: 800–2,000 Stroke care: 7,500–22,500 Neurosurgery: 14,000–42,000	Scan complexity, contrast use, surgical complexity, length of stay, team involvement	Financial counseling; uninsured pricing estimates; insurance and Medicaid/Medicare accepted
Oncology	Specialist consult, Chemotherapy (per cycle), Radiation therapy (per session), Biopsy	Consult: 400–700 Chemo (cycle): 2,500–9,000 Radiation: 2,000–5,000 Biopsy: 1,500–3,500	Drug type/regimen, session count, specialist, inpatient vs. outpatient	Payment plans; financial assistance; Good Faith Estimate per federal law for uninsured
Orthopedics	Consult, X-ray, MRI/joint, Hip/knee replacement, Fracture care	Consult: 250–400 X-ray: 150–350 MRI: 1,800–3,200 Replacement: 18,000–46,000 Fracture: 4,000–15,000	Implant/device type, surgical method (robotic/manual), length of rehab, complexity	Insurance and self-pay options; financial assistance available; upfront estimate by request
Outpatient Services	Lab panel, Minor surgery, CT scan, Ultrasound, Physical therapy (per session)	Lab: 60–250 Minor surgery: 2,000–7,000 CT: 900–2,400 Ultrasound: 400–950 PT: 125–400	Test type/number, anesthesia, bedside vs. procedure room, specialist	Uninsured discounts; prompt-pay programs; insurance eligibility verification
Obstetrics	Vaginal delivery (w/OR procedures), Cesarean delivery	Vaginal: 11,000–14,500 Cesarean: 13,000–18,000	Insurance plan, presence of complications, extended maternal care, anesthesiologist	Negotiated rates vary by insurer; financial counseling; payment plans available

Notes: - Prices shown are average ranges based on publicly available rate disclosures and insurer contracts, and can vary considerably based on insurance, complexity, and provider contracts. - All patients may request an individualized estimate before services. Good Faith Estimate is available for uninsured patients. - TriStar Greenview participates with most major insurers, Medicare, and Medicaid, and offers payment plans and financial assistance based on eligibility. - Extended care, additional consultation, or inpatient days will increase total billed amounts.

| Department/Service | Special Program or Option for Low-Income/Long-Term Care Patients | Contact/Info | |-------------------------------------|------------------------------------------------------------------------------|----------------------------------------------| | Financial Assistance & Charity Care | Charity care and expanded financial assistance for non-elective care; 100% discount for patients 0–200% FPL; partial discount 201–400% FPL; uninsured discounts; payment plans | Patient Financial Office, (800) 605-1466 | | Medical Bill Advocacy | Free application help for charity care and bill forgiveness via Dollar For | Dollar For online screener | | In-Home Care | No specific in-home care services listed | N/A | | Day Care Centers | No dedicated day care center listed | N/A | | Palliative Care | No specific palliative care program listed | N/A | | Social Support Services | Social services for discharge planning, community resources, and support | Social Services, (270) 793-3189 | | Case Management | Assists with care coordination, resource connection, and ongoing needs | Case Management, (270) 793-2309 | | Medicare/Medicaid Support | Validation and assistance with Medicare/Medicaid and financial documentation | Financial Assistance, (800) 605-1466 | | Uninsured Discount Program | Discounted rates and monthly payments for self-pay patients with no coverage | Billing, (800) 605-1466 | | Senior Living Community | Option for assisted living and nursing home placement via community advisors | Senior Living Info, (270) 745-1000 |

| Payment Plan Type | Description | Interest/Fees | Additional Features | How to Access | |--------------------------------------------|--------------------------------------------------------------------------------------|---------------------|------------------------------------|--------------------------------------| | Installment Payment Plans | Patients can arrange monthly payment schedules for high-cost procedures. | Typically interest-free | Automatic, recurring payments available | Online, by phone, or in person | | Interest-Free Payment Plans | Flexible, scheduled payments over time, no interest charged. | None | No extra fees; income-based options | Online, via MyHealthONE portal | | Flexible Payment Structures | Plans can be customized based on patient’s ability to pay and financial situation. | Varies, often none | Can be tailored per patient | Contact financial counseling office | | Charity Care/Discounted Care | Discounts or bill forgiveness based on income level; may cover all or part of costs. | None | Eligibility based on income | Application, financial screening | | Online Payments | Bills can be paid online at any time with flexible options including splitting payments. | None | Payment history tracking | MyHealthONE portal |

| Department | Service Description | |----------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Financial Counseling | Financial assistance available for patients requiring emergent or non-elective services; charity discount policy for patients between 0–200% of Federal Poverty Level (FPL) with 100% discount; expanded assistance for patients between 201–400% FPL with potential partial discount. Additional factors like high medical costs or more lenient income rules may be considered for eligibility. Financial counseling staff available for guidance on qualification and application process. | | Financial Assistance | Guidance on eligibility for charity care, discounts, and bill forgiveness based on income and documented financial need. Application help available in-person or by contacting hospital staff. Federal law requires hospitals to consider charity care applications for 240 days after the first bill is issued, even if sent to collections. | | Uninsured/Self-Pay Support | All self-pay patients receive discounts similar to managed care rates ("uninsured discount") excluding cosmetic/elective procedures. Uninsured patients provided with written information on discount policy, payment plan options, and monthly payment arrangements at time of service. | | Cost Estimates | Good Faith Estimates of treatment costs available for uninsured/self-pay patients upon request, in accordance with federal law. Online patient pricing estimator tool and standard charges file available for common procedures. Patients can request customized out-of-pocket expense estimates and discuss with financial counselors by phone before care begins. | | Patient Payment Guidance | Information provided regarding payment options, insurance, billing FAQs, online bill pay, itemized service billing, and financial obligations. Patients can receive guidance on payment plans, government assistance programs, and their rights/responsibilities related to financial matters. | | Documentation Assistance | Assistance in providing required income verification (e.g., tax returns, pay stubs, bank statements) needed for financial assistance applications, especially for Medicare and other government program beneficiaries. | | Patient Portal | MyHealthONE portal allows patients to view bills, make payments, access itemized service records, and review patient financial resources online. | | Pre-Care Financial Support | Patients are encouraged to contact financial counselors or use online tools to understand estimated out-of-pocket expenses and available assistance programs prior to scheduling or starting care. |

| Accommodation Category | Details | |-------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Physical Accessibility | Facility buildings and grounds accessible per Americans with Disabilities Act; accessible entryways and pathways; accommodations for service animals except where restricted (e.g., OR, immunosuppressed units) | | Assistive Devices | Free use of telecommunications devices; qualified interpreters; written information in alternative formats; access to large print, accessible electronic formats; assistive listening devices upon request | | Communication Aids | Qualified language interpreters; sign language interpreters; written information in other languages; alternative communication formats; telecommunication devices for hearing or speech impaired | | Priority Services | Designated support person for patients with disabilities to assist with communication or care; prompt and reasonable response to requests for service and questions; patients prioritized in emergency department by medical need | | Staff Training | Staff trained to provide considerate, respectful, ethical, high-quality, inclusive care; trained on policies supporting inclusion, accessibility, and assistance for those with visible and hidden disabilities | | Non-Discrimination Policy | No discrimination based on age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity/expression, national origin, medical condition, marital status, veteran status, payment | | Inclusive Facilities | Safe, secure, and sanitary accommodations; private or appropriately assigned facility rooms upon request if possible; pet visitation permitted except where restricted | | Additional Supports | Pastoral and/or spiritual counseling available; access to external communication; ability to bring service animals; support for bringing symbolic or religious items |

| Department | Digital Health Service | Description | How It Supports Care & Accessibility | Continuous Monitoring/Follow-up | |---------------------------|---------------------------------------------------------|-----------------------------------------------------------------------------------------------------|--------------------------------------------------------|----------------------------------------------------| | Cardiology | Remote Patient Monitoring (CardioMEMS™ HF System) | Wireless heart failure monitoring technology; first in Kentucky; tracks real-time metrics remotely. | Enables ongoing cardiac care and early intervention | Continuous, real-time heart failure monitoring | | Emergency | Digital ER Wait Time Program | Sends estimated ER wait times via text/website signage; rolling four-hour average, updated regularly.| Improves ER accessibility and informed arrival planning | Streamlines patient intake and follow-up | | General (All Depts.) | MyHealthONE® Patient Portal | Secure online platform and app for health records, discharge info, bill pay, scheduling, and sharing records. | 24/7 access to records, appointment management | Follow-ups, test results, record sharing | | General (All Depts.) | Online Registration | Register remotely for surgical procedures, mammograms, diagnostics, and treatments. | Simplifies/pre-registers for care remotely | Reduces wait and allows for documented follow-up | | General (All Depts.) | Telehealth/Telemedicine Visits | Virtual medical appointments (video/audio) using Healow and Health Portal platform. | Care accessible from anywhere | Post-visit summaries, follow-up consultations | | General (All Depts.) | Concierge Medicine (annual fee) | Direct access via call/text/email to providers for questions and appointment scheduling. | Personalized and immediate access to providers | Ongoing communication and easy follow-up | | General (All Depts.) | Ask-A-Nurse 24/7 Hotline | Free nurse consultation phone line for medical questions and triage advice. | Supports decision-making and care outside office hours | Call-back and triage for ongoing patient needs | | General (All Depts.) | eMAR (Electronic Medication Administration Record) | Wireless in-hospital tracking of prescribed/administered meds. | Accurate, real-time med administration and safety | Logs medication history for future care | | General (All Depts.) | Health Portal (Tristar Medical Group) | View lab results, schedule telehealth appointments, request refills, send secure messages. | Enables remote management of care and communication | Results and provider messaging for follow-up | | General (All Depts.) | Text Messaging for Surgery Status | On day of surgery, real-time text updates on patient progress for family/caregivers. | Enhances communication and comfort for families | Intra- and post-op communication |

Department	Program/Rotation	Description	Structure	Eligibility	Duration/Timing
Cardiology	Shadowing Rotation	Observation of cardiac care, including cardiac cath lab and telemetry	3 hours/week, 8 weeks; shadow different departments	WKU students selected by application, background check, etc.	Fall 2025 (next cohort)
Clinical Laboratory	Shadowing Rotation	Observation of lab procedures and roles	3 hours/week, 8 weeks; hospital department rotation	WKU students; limited to 15 participants	Fall 2025
Clinical Education	Shadowing Rotation	Exposure to hospital clinical education processes	3 hours/week, 8 weeks; rotation through clinical education	WKU students; application required	Fall 2025
Clinical Pharmacist	Shadowing Rotation	Observation alongside clinical pharmacists	3 hours/week, 8 weeks; shadowing	WKU students; by selection	Fall 2025
Emergency Medicine	Medical Student Sub-Internship	Advanced EM rotation; didactics, small group procedural training, simulation labs	4-week block; didactic and practical simulation; mentorship	Senior medical students applying in EM; must have prior EM rotation	June–November 2025 (multiple sessions)
Emergency Medicine	Shadowing Rotation	Observation of emergency operations	3 hours/week, 8 weeks; hospital department rotation	WKU students; limited slots	Fall 2025
Endoscopy	Shadowing Rotation	Observation of endoscopic procedures	3 hours/week, 8 weeks; observation-based	WKU students	Fall 2025
Pediatrics/Neonatology	Core/Elective Rotation	Included in medical student clinical rotations as required/elective blocks	4-week block (scheduled within 3rd/4th year clinical requirements)	Medical students (UPIKE KYCOM and others)	3rd/4th year rotations
Neurology	Core/Elective Rotation	Clinical experience as part of medical education rotations	4-week block (as part of 3rd/4th year requirements)	Medical students (KYCOM, others)	3rd/4th year
Radiology	Shadowing Rotation	Observation of diagnostic imaging and radiology services	3 hours/week, 8 weeks; shadow different providers	WKU students in greenview program	Fall 2025
Respiratory Therapy	Shadowing Rotation	Observation of respiratory procedures and patient care	3 hours/week, 8 weeks; clinical observation	WKU students	Fall 2025
Rehab Services	Shadowing Rotation	Observation of rehabilitation therapies and patient care	3 hours/week, 8 weeks; rotation through rehab	WKU students	Fall 2025
House Supervisor	Shadowing Rotation	Observation of hospital operations and leadership	3 hours/week, 8 weeks; as department rotation	WKU students	Fall 2025
Laboratory	Shadowing Rotation	Observation of clinical laboratory operations	3 hours/week, 8 weeks	WKU students	Fall 2025
ICU/CCU	Shadowing Rotation	Observation of critical care operations	3 hours/week, 8 weeks	WKU students	Fall 2025
Internal Medicine	Core Rotation	Required core rotation for medical students (KYCOM and others)	4-week block, part of 3rd/4th year	Medical students (KYCOM, others)	3rd/4th year
General Surgery	Core Rotation	Required core rotation for medical students	4-week block, part of 3rd/4th year	Medical students (KYCOM, others)	3rd/4th year
Women´s Health	Core Rotation	OB/GYN clinical experience as core rotation	4-week block as part of clinical requirements	Medical students (KYCOM, others)	3rd/4th year
Psychiatry	Core Rotation	Psychiatry core clinical rotation included in curriculum	4-week block, 3rd/4th year	Medical students (KYCOM, others)	3rd/4th year
Rehab Services	Shadowing Rotation	Observation of physical and occupational therapy	3 hours/week, 8 weeks	WKU students	Fall 2025
Clinical Education/Didactics	Medical Student Sub-Internship, GME, CME	Student-focused didactics, simulation labs, mentoring, CME-accredited conferences	Didactic sessions, simulation center training, mentorship, CME conferences	Senior medical students (EM), residents, physicians	Various; sub-internships June–Nov; CME ongoing
5th Floor/Telemetry	Shadowing Rotation	Observation of telemetry (cardiac monitoring) and inpatient units	3 hours/week, 8 weeks; observation	WKU students	Fall 2025
Clinical Dietician	Shadowing Rotation	Observation of clinical nutrition care	3 hours/week, 8 weeks; department rotation	WKU students	Fall 2025
Nursing (RN Residency)	Nurse Residency Program	12-month transition to practice, clinical immersion, coaching, networking	Monthly cohorts; includes preceptorship and clinical rotations	New graduate nurses (RN program graduates)	2025; multiple cohort start dates

Department	Collaborative Research Projects & Clinical Trials	Impact on Healthcare Professionals´ Advancement
Neurology	Certified as a Primary Stroke Center; collaborative participation in stroke care quality initiatives; attracted national "Get With the Guidelines" Stroke Gold Plus Quality Achievement Award. Involvement in research protocols and quality improvement for acute stroke management.	Access to latest guidelines and protocol-driven care; participation in data analysis and process improvement; enhances clinical skills and offers continuing education opportunities.
Orthopedics	Clinical trials for advanced joint replacement techniques; initiatives to optimize knee and hip replacement surgical outcomes; recognized as Blue Distinction Plus Center for knee and hip replacement.	Exposure to innovative approaches in joint replacement; hands-on participation in outcome-driven research; professional development through advanced surgical skills training.
Cardiology	Home of Kentucky’s first remote patient monitoring system for heart failure; Accredited Chest Pain Center; research in acute myocardial infarction care; participation in chest pain and heart failure registries.	Development of remote monitoring protocols; regular involvement with cutting-edge cardiovascular technology; recognition through national quality awards; enhances readiness for cardiovascular emergencies.
Imaging Services	Implementation and evaluation of advanced imaging protocols in support of cardiology and orthopedic research projects; continuous participation in imaging quality assessments and technology upgrades.	Increased proficiency with new imaging modalities; involvement in cross-disciplinary research and protocol development; professional growth through adoption of best imaging practices.
Surgical Services	Robotic surgery program supported by ongoing outcome studies; recent expansion and modernization to accommodate increased research in minimally invasive techniques and infection prevention.	Training on da Vinci robotic surgery systems; multidisciplinary perioperative research collaboration; continuous skills advancement in minimally invasive surgery.
Emergency Department	Clinical protocols developed in collaboration with cardiology and neurology for treatment of heart attack and stroke; alignment with national emergency care registries and quality improvement studies.	Professional development in acute emergency care pathways; experience with integrated protocol-driven approaches; continuing education in high-acuity conditions.
Infection Prevention/Sterilization	Opening of a new sterilization processing department with state-of-the-art equipment; ongoing assessment of infection prevention protocols and impact studies on surgical outcomes.	Training in new sterilization technologies; improved surgical workflow; enhanced patient safety skills and research opportunities related to infection control.
Clinical Trials (Cancer)	Participation in clinical trials on breast, colorectal, and gynecologic cancers; support for new therapies and multi-center studies in radiation and medical oncology.	Direct involvement in research ethics, consent processes, and study management; skills advancement in innovative oncological treatments; opportunities for publication and presentation.

Department	Affiliations with Professional Organizations	Professional Development Programs
Clinical Laboratory	Accredited by specialty medical organizations (e.g., American College of Radiology for imaging, laboratory regulatory compliance)	Shadowing opportunities for Western Kentucky University (WKU) students via AHEC partnership
Cardiology	Accredited Chest Pain Center by the American College of Radiology and first in Kentucky; Recognized by American Heart Association; Blue Distinction Center (Anthem BlueCross/BlueShield)	Cardiac cath lab and cardiac shadowing rotation; Continuing education and residency programs for nurses and staff through HCA Healthcare clinical ladder and council programs
Emergency	Certified Primary Stroke Center by The Joint Commission	Shadowing rotations for WKU students; Nurse residency, director development, and CNO development for emergency nursing leadership
Endoscopy	Hospital-based standards as part of HCA Healthcare and regulatory compliance	Shadowing for WKU students
Imaging/Radiology	Accredited Chest Pain Center by American College of Radiology	Shadowing program via WKU/AHEC partnership; Ongoing training as part of HCA Healthcare
ICU/CCU	Follows accreditation and protocols from HCA Healthcare system	WKU student shadowing program; HCA Healthcare nursing professional development and shared governance councils
Laboratory	Regulatory compliance through HCA Healthcare	WKU student shadowing program; additional clinical education for medical professionals
Neurology	Certified Primary Stroke Center by The Joint Commission; Get With the Guidelines Stroke Gold Plus by American Heart Association	Nursing and professional staff training; Neurology shadowing through WKU/AHEC
Orthopedics	Joint Commission Hip & Knee Certification; Blue Distinction Plus Center — knee and hip replacement (Anthem BCBS)	Professional shadowing for students; Continuing education for orthopedics nursing through HCA courses
Respiratory Therapy	Part of HCA Healthcare accredited hospital standards	WKU student shadowing; HCA clinical ladder opportunities
Clinical Dietitian	Follows best practices and nutrition guidelines; HCA Healthcare system standards	Shadowing program for WKU students
Rehab Services	CARF Inpatient Rehabilitation accreditation	WKU student shadowing; ongoing therapy and rehab staff development
Clinical Education	Affiliation with WKU and South Central KY AHEC	Shadowing rotations for students; In-service programs and professional mentorship for hospital staff
Clinical Pharmacist	HCA Healthcare hospital standards for pharmacy practice	WKU/AHEC student shadowing; Continuing education for pharmacy staff
Nursing	TriStar Health/HCA Healthcare system, Joint Commission accreditations	HCA Nurse Residency Program, Nurse Practice Council, shared governance, Director Development, CNO Development programs, tuition reimbursement, ongoing professional development
House Supervisor	HCA Healthcare management standards	Leadership development, shadowing through WKU/AHEC

| Department | Certification/Accreditation Program | Accreditation Body/Certifying Organization | Icon | |-------------------------------|-------------------------------------------------|----------------------------------------------------------|----------------------------------------| | Cardiology | Accredited Chest Pain Center | American College of Cardiology | | | Cardiology | Patient Safety Excellence Award | Healthgrades | | | Emergency Medicine| Certified Primary Stroke Center | The Joint Commission | | | Orthopedics | Hip and Knee Certification | The Joint Commission | | | Orthopedics | Blue Distinction Plus Center – Knee and Hip Replacement | Anthem BlueCross BlueShield | | | Neurology | Get With The Guidelines Stroke Gold Plus Award | American Heart Association | | | Rehabilitation | Inpatient Rehabilitation Accreditation | Commission on Accreditation of Rehabilitation Facilities (CARF) | | | General | Top Performer on Key Quality Measures | The Joint Commission | |

Department	Opportunity Type	Description	Contact/Notes
Administration	Internship / Observation	Opportunities for administration and health management internships or shadowing.	Contact Administration: (270) 793-5100
Allied Health	Internship / Observation	Opportunities for clinical lab, radiology, respiratory care, and other allied health programs.	Lab: (270) 793-2080, Radiology: (270) 793-2023, Respiratory Care: (270) 793-2170
Cardiac Cath Lab	Observation	Observation of cardiac procedures and support staff.	(270) 793-2199
Dietitian	Internship / Observation	Dietary and nutrition internship or shadowing available for students.	(270) 793-5175
Emergency Department	Nurse Residency / Observation	Hands-on residency for new graduate nurses; observation for students.	Nursing Dept: (270) 793-2165, ED Registration: (270) 793-2185
Human Resources	Internship	Internships in healthcare HR administration.	(270) 793-2210
Imaging/Diagnostic	Internship / Observation	Clinical rotations or shadowing for imaging, diagnostic, and radiology students.	(270) 793-2023
Laboratory	Internship / Observation	Internship and observation opportunities in medical technology and clinical lab science.	(270) 793-2080
Nursing	Residency Program / Observation	Paid year-long nurse residency for new graduate RNs; observation/shadowing for students.	Nursing Dept: (270) 793-2165
Orthopedics	Internship / Observation	Observation and potential internships for students interested in orthopedic care.	(270) 793-1000 (main line)
Outpatient Therapy	Internship / Observation	Opportunities in physical, occupational, and speech therapy for allied health students.	(270) 793-2197
Pathology	Internship / Observation	Clinical observation/internship for pathology lab students.	(270) 793-2088
Patient Care Technician	Internship / Observation	Observation, shadowing, and internship roles for PCT students.	(270) 793-2185
Pediatrics	Nurse Residency / Observation	Nurse residency and observation experience for pediatric care students.	Nursing Dept: (270) 793-2165
Pre-Op/Surgical Services	Internship / Observation	Opportunities for surgical tech, pre-op, and OR internships or observation.	Pre-op: (270) 793-3355, Same Day Surgery: (270) 793-3360
Quality Improvement	Internship / Observation	Internships in healthcare quality and safety for public health and admin students.	(270) 793-3180
Respiratory Care	Internship / Observation	Observation and internships in respiratory therapy and care.	(270) 793-2170
Social Services	Internship / Observation	Social work and case management observation/internships for students.	(270) 793-3189
Women´s Health	Nurse Residency / Internship / Observation	Residency placements and observation for women´s health and OB students.	Nursing Dept: (270) 793-2165
Volunteer Services	Observation / Entry-level Exposure	Introductory observation, support, and non-clinical internships for students of all disciplines.	(270) 793-5328

| Award | Awarding Organization | Year (if available) | |-------|----------------------|-------------------| | "Get With the Guidelines" Stroke Gold Plus Quality Achievement Award | American Heart Association | 2023 | | Target: StrokeSM Elite Plus Award | American Heart Association | 2023 | | Target: Type 2 Honor Roll Award | American Heart Association | 2023 | | Patient Safety Excellence Award | Healthgrades | 2023 | | Five Stars in Cardiac and Orthopedic Care | Healthgrades | - | | Designated Blue Distinction Plus Center for Knee and Hip Replacement | Anthem BlueCross/BlueShield | - | | ´A´ in Patient Safety | The LeapFrog Group | - | | The Joint Commission Hip and Knee Certifications | The Joint Commission | - | | Top Hospital - Gold Standard State | Castle Connolly | - | | Top Hospital National | Castle Connolly | - | | Top Performer on Key Quality Measures | The Joint Commission | - | | BEE (Being Exceptional Everyday) Award | - | - |

Department	Specialty/Residency Program	Icon
Behavioral Health	Nurse Residency Training in Behavioral Health
Cardiology	Nurse Residency Training in Cardiac Care
Critical Care	Nurse Residency Training in Critical Care
Emergency Services	Nurse Residency Training in Emergency Services
Inpatient Rehab	Nurse Residency Training in Inpatient Rehabilitation
Med/Surg	Nurse Residency Training in Medical-Surgical Nursing
OR/Perioperative	Nurse Residency Training in Operating Room/Perioperative
Pediatrics	Nurse Residency Training in Pediatrics
Stepdown	Nurse Residency Training in Stepdown Unit
Women´s Services	Nurse Residency Training in Women´s Health

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Department	Program Type	Description
Cardiology	Practice Opportunities	Cardiology and Interventional Cardiology practice positions available; no formal residency in cardiology.
Critical Care Medicine	Practice Opportunities	Critical Care Intensivist and Medical Director roles; no formal residency in critical care.
Emergency Medicine	Practice Opportunities	Emergency Medicine physician practice opportunities; no formal residency in emergency medicine.
Family Medicine	Practice Opportunities	Family Medicine physician positions; no formal residency in family medicine.
Gastroenterology	Practice Opportunities	Gastroenterology physician roles; no formal residency in gastroenterology.
Internal Medicine	Practice Opportunities	Internal Medicine hospitalist and general positions; no formal residency in internal medicine.
Pediatrics	Nurse Residency - Specialty Track	Pediatric nursing positions offered as part of nurse residency program.
Inpatient Rehab	Nurse Residency - Specialty Track	Inpatient Rehab nursing specialty available for new nurse graduates.
Med/Surg	Nurse Residency - Specialty Track	Medical/Surgical nursing specialty available for new nurse graduates.
Behavioral Health	Nurse Residency - Specialty Track	Behavioral Health nursing specialty available for new nurse graduates.
Critical Care	Nurse Residency - Specialty Track	Critical Care nursing specialty available for new nurse graduates.
Emergency Services	Nurse Residency - Specialty Track	Emergency Services nursing specialty available for new nurse graduates.
Women´s Services	Nurse Residency - Specialty Track	Women´s Services nursing specialty available for new nurse graduates.
OR/Peri-Op	Nurse Residency - Specialty Track	Operating Room/Perioperative nursing specialty available for new nurse graduates.
Stepdown	Nurse Residency - Specialty Track	Stepdown/Intermediate Care nursing specialty available for new nurse graduates.
Pharmacy	Pharmacy Residency	Pharmacy residency program available for Doctor of Pharmacy graduates.
Nursing	Nurse Residency	Comprehensive 12-month nurse residency program for new RNs with immersive specialty tracks and mentorship.

| Department/Service | Description | Eligibility/Support Options | Contact/Guidance | |----------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------|---------------------------------------------| | Charity Care / Financial Assistance | Full or partial relief on hospital bills for non-elective services if unable to pay and not eligible for state/federal programs. | 0-200% FPL: 100% discount; 201-400% FPL: partial discount; income and documentation required | Financial Assistance Office, Patient Advocate| | Uninsured Discount Policy | Automatic discount for self-pay patients, similar to managed care rates, excluding cosmetic and flat-rate elective procedures. | Applies to uninsured, non-Medicaid/Charity-eligible patients; documentation and signature required at service | Patient Billing/Financial Office | | Payment Plans | Monthly payment arrangements available for patient liability if unable to pay in full at time of service. | Offered to uninsured/self-pay or those struggling with balances | Patient Financial Office | | Emergency Care Guarantee | Emergency care provided 24/7 regardless of insurance or ability to pay. Subject to EMTALA and federal law. | All patients evaluated and stabilized for emergencies, without financial screening prior to treatment | Emergency Department | | Good Faith Estimates | Cost estimates available on request for uninsured/self-pay prior to treatment. | Uninsured/self-pay patients can request in advance | Patient Billing/Financial Office | | Itemized Billing/Cost Transparency | Access to itemized bills and online cost estimator tool for common services. | All patients | Hospital Website/Patient Billing | | Third-Party Assistance (Dollar For, Advocacy)| Assistance applying for hospital charity care/medical bill forgiveness programs, free patient advocates available. | Open to all; especially for those under 322% FPL or in collections | Dollar For, Patient Advocacy | | Alternative Health Insurance Guidance | Information and resources for Medicaid, Medicare, marketplace, and local/state insurance programs. | Guidance on application and eligibility often provided by hospital financial counselors | Patient Financial Office, Patient Advocate | | Emergency Department Services | 24/7 care for all injuries and conditions, including heart attack and stroke; Board-certified ER physicians and accredited care. | No insurance needed for initial stabilization and assessment | Emergency Department | | Discounted Services for Uninsured | Additional sliding scale or managed-care-level discounts applied for those without other third-party coverage. | Patients with no insurance or government coverage | Patient Billing/Financial Office | To sort by department A–Z, read down the first column. For full program details, applicants should contact the hospital’s financial office or patient advocate directly.

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Department	Partnered Research Institutions / Labs	Collaborations for Research & Development	Affiliated Universities / Research Centers
Cardiology	HCA Healthcare	Cardiac care advancement through HCA Healthcare network resources, includes remote patient monitoring innovation	None specified
Emergency Medicine	None specified	No formal research collaborations listed	None specified
Neurology	None specified	No formal research collaborations listed	None specified
Oncology	HCA Healthcare Sarah Cannon Cancer Network	Collaboration for cancer care delivery, clinical trials, and multidisciplinary research within the Sarah Cannon Cancer Network	None specified
Orthopedics	None specified	No formal research collaborations listed	Western Kentucky University (noted for orthopedics, but no partnership details specified)
Surgery	None specified	No formal research collaborations listed	None specified

| Department | Mentorship/Advisory Program Details | |------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Administration | Professional development opportunities and internal career advancement support are available for all staff. | | Cardiology | Opportunities for mentorship from experienced cardiologists; support for early-career professionals through collaborative care and peer learning. | | Emergency Department | New staff and trainees receive hands-on guidance from senior personnel; fosters critical thinking and clinical competency. | | Human Resources | Coordinates onboarding programs and career development resources for recent graduates and new hires. | | Imaging Services | Mentoring by senior technologists and department leads for technical skill development. | | Neurology | Access to dedicated mentors, peer-support, and guidance in specialty care pathways. | | Nursing Department | Structured Nurse Residency Program for new graduates, including: | | | - 12-month curriculum with on-site clinical immersion | | | - Preceptorship in dedicated clinical specialties | | | - One-on-one mentoring and coaching from experienced nurses and nurse leaders | | | - Networking opportunities with peers and senior staff | | | - Nursing career progression pathway | | | Peer and near-peer mentoring encouraged for ongoing support | | Orthopedics | Guidance and mentoring from senior surgeons; collaborative environment for skill enhancement. | | Patient Education | Orientation and educational resources for new professionals; support from experienced educators. | | Quality Improvement | Departmental leadership provides mentorship on project management and quality initiatives for early-career staff and trainees. | | Radiology | Access to multiple mentors (mosaic model) for career and research guidance, focusing on mentee development and emotional support; peer mentoring among trainees. | | Social Services | Professional mentoring and advisory opportunities for new social workers within interdisciplinary teams. | | Surgical Services | New team members supported through preceptorship, skills-based mentoring, and ongoing advisory relationships with senior surgical staff. | Note: TriStar Greenview Regional Hospital’s nurse residency program is available for recent nursing graduates, offering a structured 12-month experience with preceptorship, mentorship, and career support. Peer and multi-mentor (mosaic) models are encouraged across departments for both clinical and non-clinical roles.