Our Lady of Lourdes Regional Medical Center

| Name | Title | Areas of Expertise/Responsibilities | |-----------------------|------------------------------------------|-------------------------------------------------------------------------------------------------------------------------| | E.J. Kuiper | President and CEO | Strategic leadership and oversight of Franciscan Missionaries of Our Lady Health System, emphasizing operational excellence and Catholic healthcare vision. | | Stephanie Manson | President | Oversee hospital operations, strategic management, and implementation of patient care quality initiatives. | | Christi Pierce | Chief Operating Officer | Operations, quality, performance improvement, and strategic development of the hospital. | | Jeremy Rogers | Chief Financial Officer | Financial oversight, strategic planning, and growth initiatives with extensive healthcare finance experience. | | Donna Landry | Chief Operating Officer (Current) | Operational management and quality care execution during the transition of leadership. | | Glenn Articolo | President of the Medical Staff | Oversight of medical staff operations and collaboration to ensure excellent patient care delivery. | | Amber Bourg | Director of Human Resources | Human resources management, including staff development and organizational culture. | | Tray ??? | Unknown (Role Not Provided) | Role unspecified in the data provided. |

Department	Common Procedures/Consultations	Average Fees (Approx.)	Cost Variation Factors	Payment/Assistance Options
Cardiology	· Cardiac catheterization · Stress tests · Echocardiograms	$5,000 - $20,000	· Procedure complexity · Use of invasive vs non-invasive methods · Specialist involvement	· Insurance coverage · Financial assistance programs · Payment plans
Neurology	· MRI for brain and spinal analysis · EEG monitoring · Stroke intervention	$2,000 - $15,000	· Test type · Duration of specialist monitoring · Technology involved	· Insurance options · Discounted rates for eligible patients · Flexible payment arrangements
Oncology	· Chemotherapy sessions · Radiotherapy · Cancer screening and biopsies	$1,000 - $50,000	· Type and stage of cancer · Number of treatment sessions · Involvement of multi-disciplinary teams	· Financial counseling · Programs for low-income families · Insurance coverage including Medicaid
Orthopedics	· Joint replacement surgeries · Physical therapy · Fracture treatment	$3,000 - $30,000	· Surgical vs non-surgical interventions · Use of robotic surgery · Rehabilitation duration	· Insurance plans · Financial aid applications · Zero-interest payment plans
Outpatient Services	· Primary care visits · Diagnostics (X-rays, bloodwork) · Preventative screenings	$150 - $2,000	· Type of diagnostic test · Specialist consultation · Additional follow-ups	· Affordable care programs · Sliding scales based on income · Insurance networks

markdown | Program/Service | Description | Contact Information | |---------------------------------------------|------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------| | Financial Assistance | Covers emergency and medically necessary services for uninsured/underinsured patients based on financial need. | Financial Assistance Specialist: (337) 470-2000 | | In-Home Care Services | Includes personal care, skilled nursing, wound care, home infusion therapy, and medication management. | Contact BrightStar Care Lafayette: Online or (765) 237-3650 | | Day Care Services | Offers faith-based childcare in a caring environment for full-time only. | Our Lady of Lourdes Daycare | | St. Bernadette Clinic | Free acute medical and dental services, chronic care, pharmacy referrals, and social resources for low-income. | Open 5 days a week; Contact Elisabeth Arnold, telephone: (337) 470-2251 | | Palliative Care | Specialized care for patients with serious illnesses to improve their quality of life. | Palliative Care office at OLOL, 4801 Ambassador Caffery Pkwy., Lafayette, LA 70508 | | Social Support | Ronald McDonald Family Room provides a private, home-like space for families of pediatric and NICU patients. | Located in OLOL Women’s & Children’s Hospital, staffed from 9 a.m. to 9 p.m. | | Government and Community Assistance Programs | Helps patients apply for Medicaid, Social Security, and other aid programs. | Financial Services Department: (337) 470-2000 |

| Payment Plan Options | Details | |------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Interest-Free Installment Plans | Patients can set up interest-free payment plans to pay off high-cost procedures in manageable monthly installments. Payment plans are customized to the patient´s balance and financial situation. | | Flexible Payment Arrangements | Financial counselors can assist in setting up flexible payment structures based on the patient’s ability to pay. Options include monthly installment payments tailored for affordability. | | Discounts for Uninsured Patients or Cash Payments | Uninsured patients or those paying in cash may qualify for discounts on their overall bill. | | Third-Party Financing Options | Patients may use third-party financing, allowing payments to be spread out over extended periods. These plans include both interest-free and interest-bearing options. No credit checks may be required in some cases. | | Recurring Payment Plans | Regular payments can be made with no specific end date, useful for ongoing or long-term care needs. | | Financial Assistance Programs | Based on federal poverty guidelines, these programs provide free or discounted care for eligible patients. Applications and eligibility approval are required. | | Pre-Approval for Payment Plans | Approval for payment plans can often be secured prior to the procedure, ensuring patients are aware of their financial commitments early on. | | Combined Payment for Family Members | Patients can consolidate multiple bills for themselves or family members into a single manageable monthly payment plan. | | Sliding Scale Financial Assistance | Assistance is available for patients based on household income and other financial factors, with applications evaluated individually. | | Upfront Payment Requests | In certain cases, partial upfront payments (e.g., known deductibles and co-insurance) may be required before service. However, this requirement may be waived or adjusted for patients demonstrating need. |

Service	Description
Financial Counseling	Financial Assistance Specialists help patients explore options such as Medicaid, Social Security, health insurance marketplaces, and community financial aid programs. Counselors review eligibility for discounts, payment plans, or financial aid programs.
Payment Plans	Extended payment plans are available through AccessOne, offering no-interest and low-interest payment options tailored to individual financial situations.
Cost Transparency	The hospital provides a Patient Price Estimator for approximate out-of-pocket costs for 300 common medical procedures. Patients are advised to contact the Price Estimation Team for detailed cost discussions.
Eligibility Determination	Financial assistance eligibility is determined based on household income and family size, aligned with Federal Poverty Level (FPL) guidelines. Discounts and full write-offs are available for qualifying patients.
Document Assistance	Assistance in completing applications for financial aid, including help with required documentation such as pay stubs, tax returns, and proof of income.
Guidance on Treatment Costs	Patients can receive guidance on costs and financial support options before starting care. This includes verifying out-of-pocket expenses and reviewing potential financial aid eligibility.
Policy Accessibility	The financial assistance policy and applications can be obtained online, by mail, or in person at the hospital´s Admission Department. Staff is available for one-on-one consultations.

markdown | Category | Details | |------------------------|---------------------------------------------------------------------------------------------------------| | Physical Accessibility | Wheelchair-accessible entrances, parking, elevators, and restrooms. | | Assistive Devices | Availability of mobility aids like wheelchairs and walkers. | | Communication Aids | Augmentative and alternative communication (AAC) devices for speech and communication assistance. | | Priority Services | Specialized care and priority access for patients with disabilities, including navigation support. | | Staff Training | Staff trained in inclusive care practices and disability support. | | Accommodation Requests | Dedicated Office of Accessibility Services to address personalized accommodation needs. | | Supportive Facilities | Ronald McDonald Room for families of patients requiring extensive care. | | Specialized Programs | Rehabilitation services including physical, occupational, and speech therapies. |

Department	Digital Health Service	Description	Benefits
E-Consultations	Virtual Visits	Face-to-face video interactions with doctors, including extended hours for minor illnesses and infections.	Enhances accessibility for patients unable to visit in-person; reduces barriers for care during non-business hours.
Telemedicine	On-Demand Video Visits	Connect with the next available provider without scheduling an appointment, available during specific hours.	Provides quick and convenient care, especially for non-emergency medical concerns.
Patient Portals	MyChart	Access to appointment scheduling, test results, health history, billing, and educational resources.	Empowers patients to manage health independently while fostering seamless communication with providers.
Patient Monitoring	Masimo Patient SafetyNet™	Remote monitoring with centralized alarms and clinician notifications via smartphones.	Supports continuous care, improves safety, and minimizes patient deterioration risks.
Remote Patient Monitoring	Masimo Radius PPG®	Tetherless pulse oximetry for uninterrupted monitoring while patients ambulate.	Enhances comfort, mobility, and care outcomes for monitored patients.
Diagnostics	IntelliSep Tool	Rapid sepsis detection using advanced diagnostics to analyze white blood cell responses.	Allows early, lifesaving intervention and reduces delays in emergency settings.
Digital Records	Online Records Request Tool	Secure digital access to patient medical records via online tools and MyChart accounts.	Ensures privacy while allowing patients to manage and access records conveniently.
Hospital Automation	Automated Data Integration	Seamless transfer of patient monitoring data into electronic medical records (EMRs).	Improves care workflows and ensures availability of comprehensive data for informed decisions.

Department	Educational Programs
Neurology	- Clinical rotations in inpatient and outpatient neurology settings - Grand rounds and case-based discussions - Skills labs and hands-on diagnostic training through mentorship
Cardiology	- Rotations covering invasive and non-invasive cardiology - Case presentations and interactive cardiac imaging tutorials - Seminars on advanced cardiovascular therapies
Orthopedics	- Orthopedic surgical rotations - Weekly morbidity and mortality case discussions - Hands-on training in robotic-assisted surgeries
Pulmonology	- In-depth training in pulmonary function tests and bronchoscopy - Evidence-based seminars on lung diseases - Clinical case conferences and multidisciplinary rounds
Pediatrics	- Neonatal and general pediatric care rotations - Board review sessions and journal clubs - Simulation-based resuscitation and emergency care training
Surgery	- General surgery and subspecialty rotations including transplant and trauma surgery - Weekly morbidity and mortality meetings - Basic and advanced surgical skills workshops
Internal Medicine	- Core rotations in inpatient and outpatient internal medicine - Quality improvement project requirements - Didactics with a focus on evidence-based practice
Burn Care	- Specialized rotations in burn treatment and rehabilitation - Multidisciplinary team meetings and case studies - Emergency care seminars focusing on chemical and flame burns
Emergency Medicine	- Rotations in fast-paced emergency settings - Simulation-based training in acute care scenarios - 24/7 mentoring by board-certified emergency medicine physicians
Oncology	- Clinical rotations in a Commission-on-Cancer-accredited program - Research opportunities in oncology therapies - Tumor boards and interdisciplinary case presentations

Department	Project	Details
Cardiology	AFib Treatment Innovation	Development and implementation of the Medtronic PulseSelect™ Pulsed Field Ablation System to treat atrial fibrillation, reducing risks and procedure time.
Emergency Medicine	Sepsis Early Detection	Integration of IntelliSep diagnostic tool for rapid sepsis detection, reducing ICU stays and saving costs.
Oncology	Clinical Trials for Cancer	Participation in trials like Tarlatamab therapy for small-cell lung cancer, focusing on novel treatments for better outcomes.
Neurology	Stroke Treatment and Prevention	Use of RAPID technology to expand the treatment window for strokes, improving decision-making and reducing disability.
Oncology	Early Lung Cancer Detection	Evaluation of small RNA blood tests for early-stage lung cancer, enabling early diagnosis and treatment.

Department	Affiliations	Professional Development Programs
Burn Care Unit	Commission on Accreditation of Rehabilitation Facilities (CARF)	Clinical care training and rehabilitation expertise
Cardiac Thoracic Surgery	American College of Surgeons	Surgical training and advanced cardiac techniques
Dentistry	American Dental Association	Certification pathways for dental practitioners
Diagnostic Radiology	American College of Radiology	Continuing education in diagnostic imaging
Emergency Department	American College of Emergency Physicians	Emergency medicine residency and skills development
Family Medicine	American Academy of Family Physicians	Residency programs focusing on preventive and family care
Neonatal Nursery	American Academy of Pediatrics	Training in neonatal and pediatric care standards
Neurosurgical	American Association of Neurological Surgeons	Neurosurgical educational programs and certifications
Nuclear Medicine	Society of Nuclear Medicine and Molecular Imaging	Training in advanced nuclear imaging techniques
Obstetrics / Childbirth	American College of Obstetricians and Gynecologists	Residency and continuing education in obstetrics
Occupational Therapy	American Occupational Therapy Association	Professional development for OT practitioners
Oncology	Commission on Cancer	Oncology training and skill enhancement
Orthopedic Surgery	American Academy of Orthopaedic Surgeons	Specialized training in musculoskeletal procedures
Pharmacy	Accreditation Council for Pharmacy Education	Pharmacist continuing education and certifications
Respiratory Care	American Association for Respiratory Care	Professional certifications and development
Surgical ICU	Society of Critical Care Medicine	Critical care fellowship programs

Department	Certification Program	Accreditation Body
Cardiology	Heart Hospital Facility	Leapfrog Group (Safety Grade "A")
Rehabilitation	Inpatient Rehabilitation Program	CARF (Commission on Accreditation of Rehabilitation Facilities)
Oncology	Oncology Program	Commission on Cancer
Burn Care	Burn Unit Care	Southwest Region Specialty Recognition
Radiology	Imaging Services	American College of Radiology

| Department | Internship/Observation Opportunity | |-------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Child Life Program | Currently not accepting internships or practicum students at Our Lady of Lourdes Women’s & Children’s Hospital. Child Life internships are offered at Our Lady of the Lake Regional Medical Center. | | Nursing | Nurse Tech Program available for nursing students with opportunities to shadow experienced nurses in Acadiana. This program is designed for RN/LPN students, providing hands-on experience in patient care, including ADLs, vital signs, and other nursing duties under supervision. | | Operating Room (OR) | OR Internship Program available; candidates must have an RN degree and meet certification requirements (e.g., RN license, BLS). Involves working under various conditions, including emergencies, and focuses on high-quality patient-centered care. | | Medical/Surgical Units | Nurse Technician positions in Med-Surg departments provide opportunities for student nurses to gain clinical experience performing patient care and supporting nursing personnel under supervision. | | General Hospital Opportunities | Career and observation opportunities available for allied health professionals, with specific postings for various roles such as Medical Assistants, Dietitians, and more. |

Award	Department	Date
Press Ganey Guardian of Excellence Award® for Patient Experience	Patient Care	2024
Human Experience (HX) Guardian of Excellence Award®	Medical Practice (Physician Group)	2024
HCAHPS Inpatient Recognition	Heart Hospital	2024
DAISY Award	Emergency Services	2024
DAISY Award	Acute Medical Services (5 North)	2024
Women’s Choice Awards - Patient Safety	Hospital	Undated
Women’s Choice Awards - Obstetrics	Women´s Services	Undated
Women’s Choice Awards - Minimally Invasive Surgery	Surgery	Undated
Women’s Choice Awards - Cancer Care	Oncology	Undated
Women’s Choice Awards - Stroke Care	Neurology	Undated
Women’s Choice Awards - Women’s Services	Pediatrics and Obstetrics	Undated
Women’s Choice Awards - Mammogram Imaging	Radiology	Undated
Annual Service Awards	Various Departments	2024

Department	Specialty Training Opportunities
Cardiology	No residency programs listed specifically under cardiology.
Neurology	No residency programs listed specifically under neurology.
Internal Medicine	Internal Medicine Residency Program; includes diverse clinical rotations and research opportunities.
General Surgery	General Surgery Residency Program; includes rotations in transplant and vascular surgery.
Burn Unit	No specific residency programs; provides care as a multidisciplinary burn center.
Pediatrics	Level 3 Neonatal Intensive Care Unit (NICU) services; no specific residency programs mentioned.
Orthopedics	No residency programs listed specifically under orthopedics.
Oncology	Commission on Cancer-accredited oncology program; no residency programs listed specifically.
Robotic Surgery	No specific residency programs; offers advanced robotic surgical procedures.
Emergency Medicine	24/7 multidisciplinary care; no specific residency programs listed.

Department	Residency/Specialty Training
Burn Care	No Residency Program
Cardiology	No Residency Program
Emergency Medicine	No Residency Program
Internal Medicine	Offers Residency Program
Oncology	No Residency Program
Orthopedics	No Residency Program
Robotic Surgery	No Residency Program
Stroke Care	No Residency Program

| Service/Support | Details | |---------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Emergency Care Guarantee | Emergency care is provided 24/7 without delay or denial based on a patient´s ability to pay. | | Financial Assistance Programs | Offers financial assistance for uninsured or underinsured patients for emergency and medically necessary care. Discounts and programs are based on income and family size, often requiring an application process with supporting documentation. | | Payment Plans | Flexible payment plans are available through AccessOne, offering no-interest or low-interest options tailored to the patient´s financial situation. | | Discounted Services | Discounts are based on income levels and meet federal poverty guidelines. Programs like charity care provide free or reduced-cost services to eligible individuals. | | Guidance for Alternative Insurance| Financial counselors assist in identifying eligibility for Medicaid, Social Security, marketplace insurance plans, or other government programs. Assistance is also available for applying to these programs. | | Non-Emergency Free or Low-Cost Care| The St. Bernadette Clinic provides free acute, non-emergency medical care, limited dental services, chronic care, and referrals for pharmacy, dental, and eye care for homeless and uninsured patients. | | Transparent Pricing for Uninsured Patients| Transparent self-pay pricing with flat-rate fees for non-provider visits ($75) or provider services like labs, medications, and simple injuries ($170). Additional costs apply for vaccines, physicals, and advanced treatments. |

Department	Institution/Organization	Collaboration Details
Cardiology	LSU Health Sciences Center	Partnered on sepsis diagnosis research and development of diagnostic tools.
Clinical Research	Franciscan Missionaries of Our Lady Health System	Joint clinical research initiatives and evidence-based practice improvements.
Education	Rowan University	Collaboration on nursing education and health sciences research programs.
Emergency Medicine	LSU Health Baton Rouge	Residency programs aimed at enhancing emergency medicine training.
Respiratory Disease	LSU Pennington Biomedical Research Center	Collaborative studies on chronic respiratory diseases and related health disparities.
Sports Medicine	LSU School of Kinesiology	Research on athlete health and competitive factors affecting long-term outcomes.
Oncology	Pennington Biomedical	Focus on advancing cancer care and supporting comprehensive treatment approaches.

Department	Mentorship/Advisory Programs
General	Mentorship focuses on orientation, clinical guidance, goal-setting, feedback, and fostering confidence. Programs include formal and informal mentoring, teamwork facilitation, and professional development.
Clinical Training	Structured clinician mentoring programs involve committees of 3-6 members guiding mentees on career goals, academic advancements, and improving work satisfaction. Mentors include senior researchers and clinical leaders.
Nursing	Programs offer structured mentorship lasting 6-12 months, focusing on confidence, stress management, retention, and skill development. Tracks include career mentoring and flash mentoring for specialized advice.
Graduate Medical Education (GME)	GME mentoring includes voluntary participation, relationship reviews, and structured training. Mentors address career planning, networking, sponsorship, and clinical skill advancement.
Registered Apprenticeship	Mentorship supports apprentices via hands-on learning, coaching, and reflection. Goals include skill-building, critical thinking, and mentoring leadership development.
Leadership Development	National programs like the Leadership Mentoring Network offer biannual 6-month structured relationships. Matching is based on career goals, leadership competencies, and experience levels.