✅ Summary of Positive Reviews
Ohio Valley Medical Center has received commendations for its outstanding staff and comforting environment. Many patients report that they were made to feel comfortable and well-informed throughout their procedures. Notably, one patient mentioned their biopsy experience, highlighting the staff for being amazing, helpful, and informative. Another patient praised their experience following a hernia repair, feeling well-supported by attentive nurses and technicians who swiftly assisted with pain management and other needs.
❌ Summary of Negative Reviews
There are several criticisms among the reviews primarily targeting the hospital´s policies and operational procedures. One recurring issue is dissatisfaction with the hospital´s confidentiality policies, as highlighted by a patient´s experience during a surgery prep. Additionally, billing processes have faced criticism for being poorly managed, with a patient recounting frustrating interactions with the hospital’s collections department. Another negative review describes a disappointing surgical experience where the patient felt neglected both during and after the operation, prompting a recommendation to seek alternative hospitals.