✅ Summary of Positive Reviews
Patients frequently praised the excellent care and personal attention they received at Merit Health Wesley. Many commended the professionalism and friendliness of nurses and staff, with special mentions of Dr. Ferguson and others for making medical experiences like childbirth notably pleasant. Several reviewers highlighted the hospital’s welcoming atmosphere, with staff greeting patients warmly and providing care that felt truly compassionate. Other reviews emphasized the clarity and attentiveness of the medical team, noting their ability to communicate effectively and address concerns thoroughly.
❌ Summary of Negative Reviews
Negative feedback focused on problems with hospital accommodations and communication issues. Specific concerns included dirty rooms and non-functional nurse call buttons, which stressed patients and their families during their stay. Additionally, a patient mentioned difficulty accessing test results online and not receiving a timely response to messages, highlighting areas where the hospital’s processes could improve.