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Maine Medical Center

2.8 (175)

Maine Medical Center, founded in 1874, is the largest hospital in northern New England, located in Portland, Maine. With 929 licensed beds, it serves as a teaching hospital affiliated with Tufts University School of Medicine. The hospital has received multiple Leapfrog Top Hospital awards and is known for its specialties in cardiology, oncology, and neuroscience.

NPI Number : 1760436216

22 Bramhall St, Portland, ME 04102

(207) 662-0111

www.mainehealth.org

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Departments

Primary Care

Mental Health

Cardiology

Internal Medicine

Family Medicine

Blood Draw

Endocrinology

Podiatry

Radiology

Women´s Health

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Primary Care	Available via MyChart	877-421-8263	Not available	Available
Mental Health	Not available	207-623-8411 ext. 5515	Available	Available
Specialty Care	Not specified	Available via SPeCC	Not available	Not specified
Urgent Care	Available	Not specified	Available	Available
Lab Services	Available for some services	Not specified	Available	Not specified

Visiting Hours

Department	Visitation Process
Appointments	Schedule via MyChart patient portal or call 207-662-0111
Online Visits	Virtual care available via MyChart for video appointments
Phone Scheduling	Call 207-662-0111 to schedule visits
Same-Day Visits	Available through MyChart or by calling 207-662-0111
Walk-In Care	Available at MaineHealth Walk-In Care locations, no appointment needed

Important Doctors

Maine Medical Center Information

Management and Leadership Team

Name	Title	Area of Expertise	Responsibilities
Britt Crewse	President, MaineHealth Southern Region	Healthcare Leadership	Oversees clinical care and operations
Joel L. Botler	Chief Medical Officer, MaineHealth Southern Region	Internal Medicine	Oversees clinical, medical management, and programmatic aspects of healthcare delivery
Douglas B. Sawyer	Chief Academic Officer, MaineHealth	Cardiology, Research	Oversees academic and research missions
Mark G. Parker	Vice President, Quality and Safety	Nephrology, Quality Improvement	Oversees operational excellence, patient experience, risk management, and quality analysis
Renee Fay-LeBlanc	Chief Medical Officer, Greater Portland Health	Internal Medicine	Medical leadership, clinical oversight
Robyn Ostrander	Vice Chair, Department of Psychiatry	Child & Adolescent Psychiatry	Medical staff leadership, psychiatric services oversight
Andrew Powell	Emergency Medicine Leader	Emergency Medicine	Emergency care oversight

Average Salary

Department	Procedure/Service	Average Cost	Notes
Cardiology	New patient office visit	$304	45 minute consultation
Cardiology	Echocardiogram	$360	Ultrasound of heart
Cardiology	Cardiac catheterization	$35,191	Includes 6.1 day average hospital stay
Neurology	New patient office visit	$313	60 minute consultation
Neurology	EEG	$409	80 minute brain wave test
Oncology	New patient office visit	$393	60 minute consultation
Oncology	Chemotherapy session	$1,149	Per treatment, varies by drug regimen
Orthopedics	New patient office visit	$270	45 minute consultation
Orthopedics	Total knee replacement	$45,901	Includes 2.6 day average hospital stay
Outpatient	Physical therapy session	$216	30 minute session
Emergency	ER visit, high severity	$1,583	Level 5 emergency visit

Support Programs for Patients

Program	Description
Financial Assistance	Free care for patients living at 200% of poverty level
Payment Plans	Interest-free monthly payment plans
Access to Care	Help accessing health coverage, care, medications, transportation
Home Health Services	Nursing, therapy, personal care in patient´s home
Palliative Care	Specialized care for serious illnesses, improves quality of life
Children´s Center Daycare	On-campus childcare for patients/employees
Social Work Services	Emotional support, community resource referrals

Payment Plans

Here is a Bootstrap responsive table listing the payment plans available for high-cost procedures at Maine Medical Center:

Payment Plan Option	Details
Interest-Free Monthly Plans	Available to qualifying patients unable to pay full balance
ClearBalance Program	Zero-interest revolving credit account with flexible payment terms
Self-Pay Discount	For patients without insurance, discount amount varies
Prompt Payment Discount	For self-pay balances, including after insurance
Financial Assistance	For eligible patients to help cover co-pays, deductibles, co-insurance
Extended Payment Plans	Flexible terms, requires credit card or banking info on file

Cost Consulting

Department	Financial Counseling Services
Financial Counseling	- Assistance applying for health coverage programs - Help understanding medical bills - Setting up payment plans - Exploring financial assistance options - Providing cost estimates for procedures - Guidance on MaineHealth financial assistance programs
Patient Financial Services	- Information on free care for those at 200% of poverty level - Interest-free monthly payment plans - Access to Care programs for health coverage, care, medications, transportation
Financial Assistance Programs	- CarePartners program - Free care program - Sliding scale discounts
Education	- Information on patient rights and responsibilities - Guidance on Medicaid and Medicare
Billing	- Online bill pay options - Customer service support for billing questions

Hospital for patients with disabilities or special needs

Department	Accommodations
General	- Live in-person interpreter - Video remote interpreting (VRI) - Over-the-phone interpreting (OPI) - TTY telecommunication devices - Amplified listening devices - Hearing aid compatible big button phone - Special nurse call bell (blow, squeeze, touch, air) - Baby cry alarm - Alerting devices for phone and/or door - Deaf and hard of hearing/visually impaired door sign - Page magnifier for visually impaired - Dry erase board - Pictogram book - Translated documents in top languages
Patient Experience	- Customer service representatives at entrances and throughout medical center - Concierge care for non-clinical needs (phone chargers, games, newspapers, personal care items)
Rehabilitation	- Physical therapy - Occupational therapy - Speech therapy
Cardiovascular	- Mechanical circulatory support devices - Extracorporeal membrane oxygenation (ECMO) - Ventricular assist devices (VAD)

Digital Health Services

Here is a detailed overview of Maine Medical Center´s digital health services presented as a Bootstrap responsive table, sorted alphabetically by department:

Department	Digital Health Services
Cardiology	- Remote patient monitoring for heart conditions - Virtual visits for follow-up appointments - Online heart health education resources
Emergency Medicine	- Virtual triage system - Telehealth urgent care consultations - Remote monitoring for discharged patients
General Medicine	- MyChart patient portal for accessing medical records and test results - E-prescriptions - Secure messaging with providers - Online appointment scheduling
Mental Health	- Telepsychiatry services - Online therapy sessions - Digital mental health resources and tools
Neurology	- Teleneurology consultations - Remote monitoring for neurological conditions - Virtual stroke care support
Obstetrics and Gynecology	- Virtual prenatal check-ups - Remote fetal monitoring - Online childbirth education classes
Oncology	- Teleoncology consultations - Remote symptom monitoring for cancer patients - Virtual support groups
Pediatrics	- Virtual pediatric consultations - Remote monitoring for chronic pediatric conditions - Online parenting resources and education
Primary Care	- Telehealth primary care visits - Remote chronic disease management - Digital health coaching
Radiology	- Teleradiology services - Online imaging results access - Virtual radiology consultations

Collaborations / Educational Programs

Department	Program
General Medicine	Acting Internship
Cardiology	Acting Internship, Subspecialty Consult Rotation
Hematology-Oncology	Acting Internship
Critical Care Medicine	Acting Internship
Infectious Diseases	Subspecialty Consult Rotation
Nephrology	Subspecialty Consult Rotation
Pulmonary Medicine	Subspecialty Consult Rotation
Family Medicine	Acting Internship, Outpatient Ambulatory Elective
Sports Medicine	Elective Rotation
Emergency Medicine	4th Year Clerkship
Toxicology	Elective Rotation
Emergency Ultrasound	Elective Rotation
Radiology	2-week Elective (3rd Year), 4-week Elective (4th Year)
Surgery	Basic Surgical Clerkship, Elective Rotations
Research	Summer Undergraduate Research Program

Collaborative Research Projects

Department	Research Projects
Cardiology	- Clinical trials for new cardiovascular treatments - Development of advanced cardiac therapeutics - Studies on exercise intolerance and post-exertional malaise
Neuroscience	- Basic science and clinical research on neurological conditions - Pediatric neuro-oncology clinical trials - Studies on neurosurgical techniques like minimally invasive spine surgery
Molecular Medicine	- Research on cardiovascular, kidney, bone, and metabolic diseases - Cancer and stem cell biology studies - Vector-borne disease research
Clinical Trials	- RECOVER-ENERGIZE trials for long COVID treatments - Oncology clinical trials in 11 critical research areas - Trials for new cancer-fighting drugs and therapies
Education & Training	- Summer undergraduate research program - Graduate and postdoctoral training programs - Clinical and translational research training

Professional Development Programs

Department	Affiliation	Professional Development Programs
Anesthesiology	Maine Association of Psychiatric Physicians	Continuing education courses
Ophthalmology	Maine Society of Eye Physicians & Surgeons	Specialty certification programs
Emergency Medicine	Maine Chapter of the American College of Emergency Physicians	Leadership development workshops
Pediatrics	Maine Chapter: American Academy of Pediatrics	Pediatric certification preparation courses
Primary Care	Maine Primary Care Association	Safety net provider training
Cardiology	Maine Cardiovascular Health Council	Cardiovascular health symposiums
Research	MaineHealth Institute for Research	Research methodology workshops
Education	Tufts University School of Medicine	Medical education programs

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center Accreditation	American College of Cardiology
Hospital-wide	Hospital Accreditation	Joint Commission
Medical Education	Graduate Medical Education Accreditation	Accreditation Council for Graduate Medical Education (ACGME)
Nursing	Magnet Recognition for Nursing Excellence	American Nurses Credentialing Center
Pharmacy	Specialty Pharmacy Accreditation	URAC
Stroke Care	Advanced Primary Stroke Center Certification	Joint Commission
Trauma	Level I Trauma Center Verification	American College of Surgeons

Internship and Observation Programs

Department	Opportunity
Nursing	10-week paid Summer Internship Program
Nursing	New Graduate Nurse Residency Program
Nursing	Operating Room (OR) Nurse Internship
Nursing	Student Nurse Employment Program (SNEP)
Nursing	Clinical placements for undergraduate and graduate nursing students
Medicine	Acting internships for 4th year medical students
Medicine	Subspecialty consult rotations for 4th year medical students
Pediatrics	Inpatient and outpatient rotations for medical students
Pediatrics	Child Life Specialist Student Internship
Research	Summer Student Research Program

Hospital Academic Awards and Achievements

Here is a Bootstrap responsive table listing the awards received by Maine Medical Center, sorted alphabetically by department:

Department	Award
Cardiology	Women´s Choice Award® – America´s Best Hospitals Heart Care
Hospital-wide	5-Star rating for overall quality from Centers for Medicare & Medicaid Services (2023)
Hospital-wide	Leapfrog Top Teaching Hospital (2023, 2024)
Nursing	DAISY Award (monthly)
Nursing	Magnet designation for nursing excellence
Nursing	Nursing Excellence Awards (annual)
Nursing	PETAL Award (monthly)
Stroke Care	Get With The Guidelines® – Stroke GOLD PLUS

Hospital Specialization and Expertise Opportunit

Department	Program
Anesthesiology	Residency
Cardiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics and Gynecology	Residency
Ophthalmology	Residency
Pediatrics	Residency
Psychiatry	Residency
Radiology	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Fellowship Program
Anesthesiology	Residency
Cardiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics and Gynecology	Residency
Pediatrics	Residency
Psychiatry	Residency
Radiology	Residency
Surgery	Residency

What are the activities of the hospital for patients without insurance?

Department	Services/Support for Uninsured Patients
Financial Assistance	- Free care for patients at or below 200% of federal poverty level - CarePartners program for low-income uninsured adults - Financial counseling services - Monthly payment plans
Emergency Care	- Emergency care provided regardless of ability to pay (EMTALA) - Level 1 Adult and Pediatric Trauma Center - Only Pediatric ED in the state
Insurance Options	- Assistance applying for MaineCare (Medicaid) - Guidance on Health Insurance Marketplace options - Information on Medicare eligibility
Discounted Services	- Sliding fee scale based on income - Discounts for self-pay patients - Prompt payment discounts
Additional Support	- Access to Care programs for medications, transportation, etc. - Social work services - Interpreter services - Assistance with food and housing needs

Hospital Research Collaborations

Department	Affiliated Institution/Center	Collaboration Details
Biomedical Research	MaineHealth Institute for Research (MHIR)	Conducts basic laboratory-based, translational, clinical, and health services research
Education	Tufts University School of Medicine	Maine Track Program for medical education and training
Infectious Diseases	Maine CDC	Quarterly collaborative meetings to review public health concerns
Molecular Medicine	MHIR Center for Molecular Medicine	Research on molecular basis of human disease
Population Health	MHIR Center for Interdisciplinary Population & Health Research	Research to improve patient-centered outcomes
Translational Research	MHIR Center for Clinical & Translational Science	Translates discoveries from bench to bedside
Applied Science & Technology	MHIR Center for Applied Science & Technology	Research and development of new technologies for patient care

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Graduate Medical Education	- Clinician-Educator and Leadership Track (CELT) for Residents (24 months) - Clinician-Educator and Leadership Track (CELT) for Fellows - Research Track for Residents (30 months) - Clinical Informatics Track for Residents and Fellows (18 months)
Maine Medical Center Junior Volunteers	Year-round program for students ages 14-17 to volunteer in hospital settings
MaineHealth Summer Internship Program	Internships for post-secondary students in non-clinical departments
MaineHealth Institute for Research	Summer Undergraduate Research Program for biomedical research projects
Nursing	Summer Student Nurse Employment Program (SNEP) for final year nursing students
Maine Track Program	Partnership with Tufts University School of Medicine for medical students
Advanced Practice Provider Education	Clinical mentorship and educational pathways for APP students
Provider Leadership Development Fellowship	Program for emerging provider leaders to develop leadership skills

Maine Medical Center Nearest Places

Hotels

0.2 miles

4.7

Longfellow Hotel

Free WiFi, Spa, Pet friendly

0.2 miles

4.6

The Francis Hotel

Free WiFi, Complimentary breakfast, Cozy rooms

0.2 miles

4.5

Inn at St John Portland In-Town

Free continental breakfast, Pet friendly, Free parking

0.39 miles

4.1

La Quinta Inn & Suites by Wyndham Portland

Free breakfast, Free WiFi, Seasonal outdoor pool

0.55 miles

4.3

The Westin Portland Harborview

Full-service spa, Restaurant, Pet friendly

0.72 miles

4.1

Holiday Inn Portland-By the Bay

Indoor pool, Restaurant, Free airport shuttle

Florists and Gift Shops

0 km

4.5

The Flower Box

Fresh flowers, plants, gift arrangements

0 km

4.2

Gift Shop and Boutique

Candy, magazines, toiletries, gifts

0.8 km

4.8

Harmon´s Floral Company

Fresh flowers, same-day delivery

0.9 km

4.7

D. Cole Jewelers

Jewelry, gifts

0.9 km

4.4

The Maine Souvenir Shop

Souvenirs, gifts

1 km

4.6

Lisa-Marie´s Made in Maine

Local crafts, gifts

Food and Restaurant

0.3 km

4.5

Wayside Tavern

Italian-inspired small plates, tavern fare

0.5 km

4.3

Roma Cafe

Italian cuisine

0.6 km

4.6

Tandem Coffee and Bakery

Coffee, pastries, breakfast

0.7 km

4.5

Hot Suppa

Southern comfort food, breakfast

0.8 km

4.4

Bonobo

Wood-fired pizza, Italian

0.9 km

4.5

Bramhall

Pub fare, cocktails

Pharmacies

0 km

4.5

MaineHealth Pharmacy Maine Medical Center Portland

24-hour service, prescription filling, medication review, free shipping

0.7 km

4.2

CVS Pharmacy

Prescription filling, over-the-counter medications, health products

0.8 km

Walgreens Pharmacy

Prescription services, health and wellness products, photo services

0.9 km

4.8

Coastal Pharmacy & Wellness

Compounding, natural medicines, consultations

1.0 km

4.6

Apothecary By Design

Specialty pharmacy, compounding, patient support services

1.0 km

4.3

Hannaford Pharmacy

Prescription services, immunizations, health screenings

Taxi and Transportation

0.5 km

4.2

207 Taxi

24/7 service, airport transportation, car repair transportation

0.8 km

4.5

National Cab Maine

Airport shuttle, medical patient transportation, 24/7 service

0.7 km

4.3

Southern Maine Transportation & Taxi

Local and long-distance taxi services, airport transfers

0.9 km

Elite Taxi

Local taxi service, airport transfers

0.6 km

3.8

ABC Taxi

Local taxi service, airport transportation

1.0 km

4.1

Metro Cab

Local taxi service, airport transfers

ATMs and Banks

0 km

3.8

TD Bank ATM

24/7 ATM service, accepts deposits

0.8 km

3.7

TD Bank Portland Square

Full-service bank, ATM, night deposit, foreign currency exchange

0.9 km

3.5

Bank of America Walk-Up ATM

24/7 ATM service, cardless transactions

1.0 km

3.9

M&T Bank Old Port

Full-service bank, 24/7 ATM

1.0 km

4.2

Bangor Savings Bank

Full-service bank, ATM

1.0 km

4.7

Machias Savings Bank

Full-service bank, ATM

Parking Lots

0 km

4.2

Maine Medical Center Parking Garage

700 free parking spaces, EV charging stations

0.1 km

3.8

SP+ Parking

Convenient parking

0.5 km

3.9

Main Parking - Maine Medical Center

Disability parking

Shopping Malls

0.9 km

4.2

Maine Mall

Over 140 stores and restaurants, including Macy´s, JC Penney, Best Buy

0.8 km

Westgate Shopping Center

Shaw´s, CVS, Advance Auto Parts, Mercy Hospital

1.0 km

4.1

Pine Tree Shopping Center

Lowe´s, Hannaford, Planet Fitness

Stationery and Copying Services

0.4 km

4.3

The UPS Store

Printing, copying, binding, laminating, business cards, banners, posters

0.8 km

4.1

FedEx Office Print & Ship Center

Printing, copying, scanning, binding, laminating, signs, banners

0.9 km

4.8

Minuteman Press

Printing, copying, graphic design, business cards, brochures, promotional products

Car Rental

0.8 km

4.3

Enterprise Rent-A-Car

Wide range of vehicles, including economy cars, SUVs, and luxury vehicles

0.9 km

4.1

Budget Car Rental

Compact cars, SUVs, and minivans available

1.0 km

Hertz

Various vehicle types, including sedans, SUVs, and specialty cars

Patient Experiences

✅ Summary of Positive Reviews

Positive reviews for Maine Medical Center often highlight the caring and attentive staff, specifically mentioning exceptional nurses such as Grace who go above and beyond to ensure patient comfort. The new Malone Family Tower is praised for its spacious and comfortable rooms. Additionally, the facility´s staff is commended for their compassion and empathy, providing support not only to patients but also to their families during challenging times.

❌ Summary of Negative Reviews

Negative feedback focuses on poor sanitation in the hospital´s bathrooms, issues with staff responsiveness, and communication difficulties, particularly with unhelpful staff members. Additionally, the hospital´s food quality is criticized for lacking taste and freshness. Some reviewers express a strong disappointment with the overall care experience, urging others to consider alternative healthcare facilities.