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Holy Cross Germantown Hospital

2.6 (737)

Holy Cross Germantown Hospital, founded in October 2014, is a 78-bed acute care facility located in Germantown, Maryland. The hospital has received recognition for stroke care and labor and delivery excellence. It specializes in emergency services, surgical care, maternity care, and behavioral health, offering advanced technology including robotic surgery capabilities.

NPI Number : 1245655638

19801 Observation Dr, Germantown, MD 20876

(301) 557-6000

www.holycrosshealth.org

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Departments

General Surgery

Bariatric Surgery

Cardiovascular Surgery

Colorectal Surgery

Gynecologic Surgery

Thoracic Surgery

Neurosurgery

Orthopedic Surgery

Pediatric Surgery

Ophthalmology

ENT Surgery

Urologic Surgery

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
Ambulatory Care Center	Yes	301-754-8200	No	No
Echo	Yes	301-754-8200	No	No
EEG	Yes	301-754-8200	No	No
EKG	Yes	301-754-8200	No	No
Labor/Delivery	Yes	301-754-8200	Yes	Yes
Neuro Diagnostics	Yes	301-754-8200	No	No
OB/GYN Clinic	Yes	301-754-8200	No	Possible
Pulmonary Function Tests	Yes	301-754-8200	No	No
Radiology	Yes	301-754-8200	No	Possible
Sleep Studies	Yes	301-754-8200	No	No

Visiting Hours

Department	Visitation Information
Acute and Critical Care	- Two visitors in patient room at a time (one can be a child 12 or older if accompanied by an adult) - One banded support person may stay overnight - Visiting hours: 10 a.m. to 8 p.m. - Quiet hours: 8 p.m. to 10 a.m.
Emergency	- Maximum of two visitors per patient upon approval of department manager or designee - One adult visitor may stay overnight during designated quiet hours
Maternity	- Two visitors allowed - One support person with a hospital wristband may stay overnight - Visiting hours: 10 a.m. to 8 p.m. - Quiet hours: 8 p.m. to 10 a.m.
Neonatal	- Only one visitor may visit at a time due to space considerations - Visitors must have a hospital wristband
General	- Online check-in available to save spot in line - Walk-ins welcome - Visiting hours: 10 a.m. to 8 p.m. - Quiet hours: 8 p.m. to 10 a.m. - Main entrance open 5:00 am to 8:00 pm daily - After 8:00 pm, enter through Emergency Department - Photo ID required for visitor badge

Important Doctors

Holy Cross Germantown Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Andre Boyd	Regional President & CEO	Executive Leadership	Hospital Operations, Strategic Development
Anne Marie Dizon	General Laboratory Manager	Laboratory Services	Lab Operations, Quality Control
Christopher Cunanan	General Laboratory Supervisor	Laboratory Services	Lab Supervision, Technical Oversight
Jose Aguilar	Microbiology Technical Specialist	Laboratory Services	Microbiology, Infectious Disease Testing
Monique McPherson	Phlebotomy, Lab Support Services, Outreach Supervisor	Laboratory Services	Phlebotomy, Lab Support, Community Outreach
Norvell Coots	President and CEO	Executive Leadership	Hospital Administration, Strategic Planning
Racquel East	Blood Bank Technical Specialist	Laboratory Services	Blood Banking, Transfusion Medicine
Rashmin Patel	POCT QA Coordinator	Laboratory Services	Point-of-Care Testing, Quality Assurance
Robin Merica	Laboratory Secretary, Transcriptionist	Laboratory Services	Administrative Support, Transcription

Average Salary

Here is a Bootstrap responsive table with average fees and pricing information for key medical specialty services at Holy Cross Germantown Hospital:

Department	Service/Procedure	Average Cost
Cardiology	Basic Consultation	$200-$400
Cardiology	Echocardiogram	$1,000-$2,000
Cardiology	Angioplasty	$25,000-$50,000
Neurology	Basic Consultation	$250-$500
Neurology	MRI Brain Scan	$1,500-$3,000
Oncology	Initial Consultation	$300-$600
Oncology	Chemotherapy Session	$5,000-$10,000
Orthopedics	Basic Consultation	$200-$400
Orthopedics	Joint Replacement Surgery	$30,000-$50,000
Outpatient Services	Physical Therapy Session	$100-$250
Outpatient Services	X-Ray	$200-$500

Support Programs for Patients

Here is the information presented as a Bootstrap responsive table without explanations or statements:

Program	Description
Financial Assistance Program	100% discount for patients earning 200% or less of Federal Poverty Level; Partial discounts for patients earning 200-400% of Federal Poverty Level
Home Care	Skilled nursing, rehabilitation therapy, home health aides, medication management, wound care, fall prevention
Medical Adult Day Center	Medical, social, recreational and rehabilitative services for seniors and medically compromised adults
Caregiver Resource Center	Support groups and resources for family caregivers
Holy Cross Health Centers	Primary care centers providing affordable health services to adults facing financial barriers
Senior Source	Physical activity, education and wellness programs for adults 55+
Support Groups	Various support groups offered

Payment Plans

Here is the information on payment plans available at Holy Cross Germantown Hospital presented as a Bootstrap responsive table:

Payment Plan Type	Details
AccessOne Payment Plans	- No interest (0% APR) - Available for out-of-pocket costs - Can combine multiple charges into one account - Minimum $25 monthly payment for most balances
Short-Term Payment Plans	- Interest-free - Balance must be paid within one year
Long-Term Payment Plans	- For balances that cannot be paid within one year - Interest-bearing
Financial Assistance Program	- Free or discounted services for qualifying patients - 100% discount for patients earning 200% or less of Federal Poverty Level - Partial discounts for patients earning 200-400% of Federal Poverty Level

Cost Consulting

Here is the information presented as a Bootstrap responsive table, sorted alphabetically by department:

Department	Service
Billing	Customer service representatives available to answer billing questions
Financial Counseling	Assistance applying for Medicaid and Health Insurance Exchange plans
Financial Counseling	Assistance completing financial assistance applications
Financial Counseling	Evaluation of eligibility for financial assistance programs
Financial Counseling	Guidance on treatment costs and financial support options
Patient Access Services	Price estimates available before receiving care
Patient Financial Services	Long-term payment plans offered
Patient Financial Services	Short-term interest-free payment plans offered

Hospital for patients with disabilities or special needs

Here is a Bootstrap responsive table listing the accommodations available for patients with disabilities or special needs at Holy Cross Germantown Hospital:

Accommodation Type	Details
Physical Accessibility	All patient rooms are private to enhance patient safety and satisfaction
Assistive Devices	Auxiliary aids provided at no additional cost when necessary
Communication Aids	- American Sign Language interpretation services - TTY telephone equipment for deaf and hearing impaired - Telephone equipment for blind and visually impaired
Priority Services	Process to propose reasonable accommodations for individuals with disabilities
Staff Training	- Staff trained to identify patients with disabilities - Guidelines for obtaining and providing accommodations - Training on interpretation and translation services

Digital Health Services

Here is a responsive Bootstrap table listing Holy Cross Germantown Hospital´s digital health services, sorted alphabetically by department:

Department	Digital Health Services
Cardiology	- CareLink Network remote cardiac device monitoring - EKG and cardio image sharing - Remote heart failure monitoring
Emergency	- ED patient flow tracking system - Remote EKG interpretation for STEMI cases - Telemedicine consultations with specialists
General Medicine	- MyCareLink Patient Monitor for remote monitoring - MyChart patient portal for messaging and results - On-demand Virtual Visits for common ailments - Scheduled video visits with primary care providers
Maternal Health	- Fetal monitoring data sharing - PowerChart Maternity electronic records - Virtual prenatal care visits
Radiology	- Digital image sharing through PACS - Remote radiology reading services - Secure online image viewing portal for patients
Surgery	- Da Vinci Xi robotic surgery system - Remote surgical consultation and planning - Virtual post-operative follow-up visits

Collaborations / Educational Programs

Department	Program
General	Clinical rotations for medical students from affiliated universities
Obstetrics	Rotations in labor and delivery, maternal-fetal medicine
Internal Medicine	Inpatient and outpatient rotations
Surgery	Surgical rotations, exposure to minimally invasive procedures
Neurology	Neuroscience rotations and seminars
Radiology	Diagnostic imaging rotations
Emergency Medicine	Emergency department rotations
Education	Grand rounds, case conferences, didactic lectures

Collaborative Research Projects

Department	Research Projects
Cardiology	- Cardiac clinical research trials led by Dr. Joshua Larned - SMARTCare Program for stable ischemic heart disease patients
Cancer Research	- Clinical trials for lung cancer, including COMPEL, PACIFIC-4, AEGEAN, MeRmaiD-2, and DESTINY-Lung04 studies - Breast cancer trials: CAPItello-290, CAMBriA-1, NSABP B-59, NSABP B-60 - Introduction of Varian Edge advanced radiation therapy
Orthopedics	- Clinical trials in knee, hip, elbow, shoulder, interventional spine and pain medicine - Physical therapy research
Pulmonology	- International Early Lung Cancer Action Program (I-ELCAP) study - Low-dose CT screening for early lung cancer detection
Medical Education	- Internal medicine residency program in partnership with Kaiser Permanente - Educational partnership with Montgomery College for healthcare worker training

Professional Development Programs

Department	Affiliations & Professional Development Programs
Medical Education	- Accreditation Council for Continuing Medical Education (ACCME) - Accreditation Council for Pharmacy Education (ACPE) - American Nurses Credentialing Center (ANCC) - Continuing Medical Education (CME) Program
Academic Partnerships	- Montgomery College - Pinkney Innovation Complex for Science and Technology (PIC MC)
Hospital Associations	- Maryland Hospital Association - Trinity Health System
Accreditations	- Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Leadership in Energy and Environmental Design (LEED) Gold certification
Cardiology	- American Heart Association Get With The Guidelines Program
Obstetrics	- Birthing-Friendly designation by Centers for Medicare & Medicaid Services
Neurology	- Primary Stroke Center designation by Maryland Institute for Emergency Medical Services Systems (MIEMSS)
Laboratory	- College of American Pathologists (CAP) accreditation

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Maternity	Birthing-Friendly	Centers for Medicare & Medicaid Services
Cardiology	Cardiac Interventional Center	Maryland Institute for Emergency Medical Services Systems
Laboratory	Laboratory Accreditation	College of American Pathologists
Perinatal	Level III Perinatal Referral Center	Maryland Institute for Emergency Medical Services Systems
Neurology	Primary Stroke Center	Maryland Institute for Emergency Medical Services Systems
Bariatric Surgery	Comprehensive Center Accreditation	Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program
Hospital-wide	Hospital Accreditation	The Joint Commission

Internship and Observation Programs

Here is the requested information presented as a Bootstrap responsive table, sorted alphabetically by department:

Department	Opportunity
Critical Care	Nurse Internship
Emergency Department	Nurse Internship
Holy Cross Health Centers	College Student Internship
Holy Cross Health Network	College Student Internship
Holy Cross Health Partners	College Student Internship
Labor and Delivery/Maternity	Nurse Internship
Medical-Surgical	Nurse Externship
NICU	Nurse Internship
OR-Surgery	Nurse Internship
Telemetry	Nurse Externship

Hospital Academic Awards and Achievements

Here is a Bootstrap responsive table listing the awards received by Holy Cross Germantown Hospital, sorted alphabetically by department:

Department	Award
General	Alliance for Workplace Excellence Health & Wellness Seal of Approval
General	Alliance for Workplace Excellence Seal of Approval
General	Award of Merit in Health Care by ENR MidAtlantic
General	Healthgrades 2019 America´s 250 Best Hospitals Award
Neurology	American Heart Association/American Stroke Association Gold Plus Quality Achievement Award
Neurology	Primary Stroke Center designation by Maryland Institute for Emergency Medical Service Systems (MIEMSS)
Neurology	Target: Stroke Honor Roll award
Neurology	Target: Type 2 Diabetes Honor Roll Award

Hospital Specialization and Expertise Opportunit

Department/Specialty	Program Type
Internal Medicine	Residency Program
Emergency Medicine	Rotation
Critical Care	Rotation
Outpatient Care	Rotation
Cardiology	Specialty Training
Nephrology	Specialty Training
Inpatient Care	Rotation

Hospital Residency and Assistantship Programs

Department/Specialty	Training Program
Internal Medicine	Residency Program
Emergency Medicine	Residency Rotation
Inpatient Care	Residency Rotation
Critical Care	Residency Rotation
Outpatient Care	Residency Rotation
Subspecialty Training	Longitudinal Experience

What are the activities of the hospital for patients without insurance?

Department/Service	Support for Uninsured Patients
Emergency Care	Provided 24/7 regardless of ability to pay
Financial Assistance	Available for patients with income up to 400% of federal poverty level
Financial Counseling	Help applying for assistance programs and understanding billing
Long-term Payment Plans	0% APR payment plans through AccessOne
Price Estimates	Available upon request to understand potential costs
Medicaid Enrollment	Assistance enrolling in Medicaid or Maryland Children´s Health Program
Discounted Services	Uninsured discount applied to all medically necessary services
Health Insurance Marketplace	Information on enrolling in Affordable Care Act plans
Charity Care	Free care for eligible low-income patients
Patient Advocacy	Help navigating care experience and resolving issues

Hospital Research Collaborations

Department	Research Partner/Collaboration
Cancer Research	Jim Moran Heart and Vascular Research Institute
Cardiology	American College of Cardiology SMARTCare Program
Medical Education	George Washington University
Medical Education	Howard University
Medical Education	Montgomery College
Oncology	Kaiser Permanente
Orthopedics	Orthopedic Research Institute

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Emergency Department	New Grad RN - ED: 3+ month peer support program
Mother Baby Unit	New Graduate Nurse Residency Program
Nursing	Nurse internship and onboarding education for new graduate and new to specialty nurses
All Departments	Nurse Residency Program for new graduates or recent graduates in first acute care role

Holy Cross Germantown Hospital Nearest Places

Hotels

2.2 miles

Fairfield Inn & Suites Germantown Gaithersburg

Free breakfast, free WiFi, fitness center

2.5 miles

8.5

Extended Stay America Suites Washington DC Germantown Milestone

Fully equipped kitchen, free WiFi, pet-friendly

2.7 miles

Spark by Hilton Germantown Washington DC North

Free breakfast, fitness center, business center

2.8 miles

8.8

Hampton Inn & Suites Germantown

Free breakfast, indoor pool, fitness center

3.5 miles

8.7

TownePlace Suites by Marriott Gaithersburg

Kitchenette, free breakfast, fitness center

3.7 miles

8.6

Homewood Suites by Hilton Gaithersburg/Washington, DC North

Full kitchen, free breakfast, evening social

Florists and Gift Shops

15.3 miles

4.5

Hoover-Fisher Florist

Same-day flower delivery, plants, gifts

15 minutes

4.7

Tognoli Florist

Floral arrangements, wedding flowers, gift baskets

0.5 miles

4.8

Kathy´s Flowers

Local flower delivery, seasonal arrangements

0.8 miles

4.6

Gene´s Florist & Gift Baskets

Fresh flowers, gift baskets, local delivery

0 miles

Holy Cross Germantown Hospital Gift Shop

Balloons, flowers, stuffed animals, cards, snacks

0.9 miles

4.5

Agape Flowers & Gifts

Fresh floral arrangements, same-day delivery

Food and Restaurant

0.6 km

IHOP

American, Breakfast, Pancakes

0.8 km

4.3

Chick-fil-A

Fast Food, Chicken

0.9 km

4.5

Royal Bagel Bakery & Deli

Bagels, Deli, Sandwiches

0.9 km

4.4

Sabai Sabai Simply Thai

Thai, Asian

1.0 km

4.5

Picca Pollo A La Brasa

Peruvian, Chicken

1.0 km

4.4

Zane Japanese Eatery

Japanese, Sushi, Ramen

Pharmacies

0 km

Holy Cross Germantown Hospital Inpatient Pharmacy

Hospital pharmacy, 24/7 service

0.1 km

My Rapid Rx

Prescription filling, medication adherence, home delivery

0.1 km

Blue Door Pharmacy LLC

Prescription services

0.5 km

Next Door Pharmacy

Prescription services

0.8 km

CVS Pharmacy

Prescription services, drive-thru, 24/7 service

1 km

Ultra Care Pharmacy

Prescription services, free delivery

Taxi and Transportation

0.8 km

4.2

Regency Taxi

Airport transfers, hospital pickups, local transportation

0.9 km

Barwood Taxi

Airport transfers, local transportation, executive taxi service

On-demand

4.3

Uber

Ridesharing, 24/7 service, upfront pricing

0.7 km

4.1

Montgomery Express Shuttle

Airport shuttle, local transportation

0.6 km

4.5

S & S Executive Sedan Service

Executive transportation, airport transfers

0.9 km

4.2

Federal Airport Shuttle

Airport shuttle, pre-arranged calls, clean vehicles

ATMs and Banks

0 km

4.2

Bank of America ATM

24/7 access, Accepts deposits, Cardless ATM

0.8 km

TD Bank

Full-service banking, Drive-thru, Safe deposit boxes

0.9 km

4.1

Chase Bank

Full-service banking, ATM, Home lending

0.9 km

3.9

M&T Bank

Full-service banking, Drive-thru, ATM

0.7 km

3.8

Capital One ATM

24/7 access, Cardless ATM

1 km

4.3

Sandy Spring Bank

Full-service banking, ATM, Business services

Parking Lots

0 km

4.2

Holy Cross Germantown Hospital Parking

Free parking, Surface lot, Emergency department parking

0.1 km

Medical Office Building Parking Garage

696 spaces, Connected to hospital via climate-controlled connector

0.5 km

3.8

Montgomery College Parking

Public parking, Campus parking

Shopping Malls

0.8 km

4.3

Milestone Shopping Center

Retail stores, restaurants, adjacent to Extended Stay America Hotel

0.9 km

4.5

Shops at Seneca Meadows

Wegmans, retail stores, restaurants

1.0 km

4.2

Germantown Town Center

Retail stores, restaurants, services

Stationery and Copying Services

0.9 km

4.2

Staples

Printing services, office supplies, business cards, posters, banners, signs

0.8 km

4.3

The UPS Store

Printing services, business cards, banners, posters, yard signs

1.0 km

4.8

Design Spartans LLC

Logo design, web design, digital marketing

Car Rental

0.7 km

4.2

Enterprise Rent-A-Car

Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs

0.9 km

NextCar

Various rental car options

1.0 km

3.8

Hertz

Wide range of vehicle types

Patient Experiences

✅ Summary of Positive Reviews

Patients appreciate the clean and well-maintained environment of Holy Cross Germantown Hospital. The staff is often described as kind, helpful, and attentive, with some mentioning innovative features like a virtual nurse that added value to their care experience. Overall, patients felt well taken care of, and despite some visitation restrictions, were satisfied with their stay.

❌ Summary of Negative Reviews

Negative reviews highlight significant concerns with the quality of care and customer service at Holy Cross Germantown Hospital. Patients reported experiences of unprofessional behavior, lack of thorough medical evaluations, and delays in treatment. Instances of staff indifference and communication shortcomings are mentioned, affecting patient trust and care outcomes. Many recommend seeking healthcare services elsewhere due to these issues.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday to Friday, 9:00 AM - 4:00 PM

Diagnostic Imaging

Monday to Friday, 6:30 AM - 4:00 PM

Laboratory Services

Monday to Friday, 6:30 AM - 4:00 PM

Department Phones

Department	Phone
Main Hospital	301-557-6000
Appointments/Information	1-800-777-7904
Emergency Department	301-557-6000
Health Center - Germantown	301-557-2140

Language and Translation Services

English
Spanish
French
American Sign Language

Holy Cross Germantown Hospital

NPI Number : 1245655638

19801 Observation Dr, Germantown, MD 20876

(301) 557-6000

www.holycrosshealth.org

Departments

General Surgery

Bariatric Surgery

Cardiovascular Surgery

Colorectal Surgery

Gynecologic Surgery

Thoracic Surgery

Neurosurgery

Orthopedic Surgery

Pediatric Surgery

Ophthalmology

ENT Surgery

Urologic Surgery

Appointment Information

Visiting Hours

Important Doctors

Dr. Farzad Assar

Dr. Mohamed Atalla

Dr. Ralph V. Boccia

Dr. Rafat Abbasi

Dr. Mustafa Abdulmahdi

Dr. Sozdar Abed

Dr. Jeffrey Abend

Dr. Sandra Abraham-Hebert

Dr. Priya Agrawal

Dr. Harbhajan Ajrawat

Dr. Ella Akkerman

Holy Cross Germantown Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Holy Cross Germantown Hospital Nearest Places

Hotels

Fairfield Inn & Suites Germantown Gaithersburg

Extended Stay America Suites Washington DC Germantown Milestone

Spark by Hilton Germantown Washington DC North

Hampton Inn & Suites Germantown

TownePlace Suites by Marriott Gaithersburg

Homewood Suites by Hilton Gaithersburg/Washington, DC North

Florists and Gift Shops

Hoover-Fisher Florist

Tognoli Florist

Kathy´s Flowers

Gene´s Florist & Gift Baskets

Holy Cross Germantown Hospital Gift Shop

Agape Flowers & Gifts

Food and Restaurant

IHOP

Chick-fil-A

Royal Bagel Bakery & Deli

Sabai Sabai Simply Thai

Picca Pollo A La Brasa

Zane Japanese Eatery

Pharmacies

Holy Cross Germantown Hospital Inpatient Pharmacy

My Rapid Rx

Blue Door Pharmacy LLC

Next Door Pharmacy

CVS Pharmacy

Ultra Care Pharmacy