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Billings Clinic

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Billings Clinic, founded in 1911, is a 336-bed hospital located in Billings, Montana. It has received numerous accolades, including Magnet designation for nursing excellence and recognition as the 1 hospital in Montana by U.S. News & World Report. The clinic excels in specialties such as cardiology, orthopedics, neurology, and oncology, offering comprehensive care as the region´s largest health system.

NPI Number : 1790183747

2800 10th Ave N, Billings, MT 59101

(406) 238-2500

www.billingsclinic.com

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Departments

Primary Care

Cardiology

Neurology

Orthopedics

Pulmonology

Obstetrics & Gynecology

Pediatrics

Ophthalmology

Otolaryngology

Dermatology

Oncology

Endocrinology

Gastroenterology

General Surgery

Psychiatry

Appointment Information

Department	Online Scheduling	Phone Scheduling	Walk-In	Same-Day
General	Yes	406-238-2500	Limited	Yes
Pediatrics	Yes	406-238-5800	Saturdays only	Yes
Primary Care	Yes	406-238-2900	No	Yes
SameDay Care	Yes	406-238-2677	Yes	Yes
Urgent Care	Yes	406-238-2677	Yes	Yes
Virtual Care	Yes	N/A	N/A	Yes

Visiting Hours

Department	Visitation Information
General Hospital	- Visiting hours: 8 am to 8 pm daily - Two healthy adult visitors (18+) per non-COVID patient per day - Enter through north Emergency Department entrance 8 pm - 8 am - Sign visitor log at security office after hours
Online Scheduling	- Available for primary care and pediatric appointments - Schedule at billingsclinic.com
Phone Scheduling	- Call 406-238-2500 or 800-332-7156 - Monday-Friday 7 am - 6:30 pm - Saturday 9 am - 12 pm
SameDay Care	- Downtown: Mon-Fri 7 am - 7:30 pm, Sat-Sun 9 am - 5 pm - West End: Mon-Fri 7:30 am - 6 pm, Sat 9 am - 1 pm - Heights: Mon-Fri 8 am - 6 pm - Walk-ins welcome or call 406-238-2677 to schedule
Virtual Visits	- 24/7 OnCall virtual care available - Virtual visits with established providers also offered - Schedule through patient portal or call 406-238-2500

Important Doctors

Billings Clinic Information

Management and Leadership Team

Name	Title	Area of Expertise
Abby Lotz	Chief Executive Officer	Healthcare Administration, Nursing
Bridgett Chartier	Chief Nursing Officer	Nursing Leadership, Emergency Care
Clint Seger	Chief Physician Executive	Family Medicine, Healthcare Leadership
Derek Stiegemeier	Chief Operations Officer	Physical Therapy, Operations Management
Kelly Heaton	Governing Board President	Healthcare Governance
Kevin Abel	Co-CEO	Healthcare Finance, Hospital Administration
Linda Harris	Executive Director of the Foundation	Nonprofit Management, Accounting
Sarah Ewald	Governing Board Vice President	Healthcare Governance
Stephanie Baldwin	Chief Compliance Officer	Healthcare Compliance, Human Resources
William B. Oley	Chief Medical Officer	Family Medicine, Medical Leadership

Average Salary

Department	Common Procedure	Average Cost	Notes
Cardiology	Angioplasty	$28,000 - $35,000	Varies based on complexity
Oncology	Chemotherapy (per session)	$5,000 - $10,000	Depends on drugs used
Neurology	MRI Brain Scan	$1,500 - $3,000	With/without contrast
Orthopedics	Total Knee Replacement	$35,000 - $50,000	Includes rehab
Outpatient	Primary Care Visit	$150 - $300	New vs. established patient

Support Programs for Patients

Program	Description
Financial Assistance Program	Full assistance for patients with income 0-200% of Federal Poverty Guidelines; sliding scale 55-95% discount for 201-400%
Medication Assistance Program	Help obtaining prescription medications
Home Care	Skilled nursing, therapies, social services, and home health aide assistance
Supportive and Palliative Care	Symptom management and support for advanced illness patients
Geriatric Assessment Program	Comprehensive evaluation for seniors
Senior Life Program	Health education, social activities, and support services for seniors
Community Crisis Center	24/7 mental health and substance abuse crisis services
Lifeline Personal Emergency Response	24/7 in-home emergency alert system

Payment Plans

Payment Plan Option	Details
Interest-free payment plans	Up to 12 months
Extended payment plans	For balances requiring more than 12 months to pay
ClearBalance Program	0% APR financing with flexible terms
Prompt pay discount	10% discount for self-pay accounts paying statement balance in full
Financial assistance	For patients with income up to 400% of Federal Poverty Level

Accepted Insurance Companies

Aetna

Blue Cross Blue Shield

Cigna

Humana

Medicaid

Medicare

United Healthcare

Cost Consulting

Service	Description
Financial Assistance Program	Available for patients with incomes up to 400% of federal poverty level
Financial Counselors	Available for free consultations Monday-Friday, 7:30am-4:30pm
Insurance Benefits Review	Counselors contact insurance companies to determine benefits and coverage details
Cost Estimates	Provide estimates of proposed treatment costs
Financial Aid Paperwork	Assistance completing applicable financial aid forms
Bill Interpretation	Help understanding medical bills
Payment Plans	Interest-free payment plan options available
Medication Assistance Program	Help accessing prescription medication assistance

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchair accessible entrances and rooms - Elevators - Accessible parking spaces - Wide hallways and doorways
Assistive Devices	- Wheelchairs available - Walkers available - Hearing assistance devices
Communication Aids	- Interpreter services - Sign language interpreters - TTY/TDD devices - Large print materials
Priority Services	- Priority registration for patients with disabilities - Assistance with paperwork and forms
Staff Training	- Disability awareness training for staff - Cultural competency training

Digital Health Services

Department	Digital Health Services
Cardiology	- Telecardiology appointments - Remote cardiac monitoring - Virtual heart failure management
Diabetes Care	- AI-powered endo.digital platform for remote monitoring - Virtual diabetes education classes
Emergency	- OnCall 24/7 virtual urgent care
General Medicine	- Virtual primary care visits - PatientConnect online portal - Remote chronic disease management
Mental Health	- Telepsychiatry appointments - Virtual therapy sessions
Neurology	- Teleneurology consultations
Pediatrics	- Virtual pediatric visits - Remote developmental assessments
Radiology	- Online imaging results portal
Specialty Care	- Virtual specialist consultations - Remote post-operative follow-ups

Collaborations / Educational Programs

Department	Educational Opportunities
Internal Medicine	- 3-year residency program - Inpatient and outpatient rotations - Morning reports - Resident-run M&M sessions - Evidence-Based Medicine journal clubs - Daily noon conference didactics
Psychiatry	- Residency program - Focus on rural mental health care
Family Medicine	- Rotations through RiverStone Health - Exposure to rural and community health
General	- Subinternship opportunities - Grand Rounds every Friday - Rural rotation program - Continuing education opportunities
Pharmacy	- PGY1 residency programs in acute care and ambulatory care
Nursing	- Nurse residency program for new RNs

Collaborative Research Projects

Department	Research Project	Details
Behavioral Health	Triple Chronotherapy for Depression	Randomized controlled trial examining effectiveness of sleep deprivation, bright light therapy, and sleep phase advancement for treating depression and suicidality in adolescents
Cancer	ALCHEMIST Screening Trial	Genetic testing to screen patients with stage IB-IIIA non-small cell lung cancer to select best treatments
Cardiology	EXCELLENT Registry	Evaluating effectiveness of EMBOTRAP Revascularization Device for treating acute ischemic stroke
Clinical Trials	Various Phase I-IV Trials	Conducting trials in areas like cancer, cardiovascular disease, neurology across Billings Clinic locations
Genetics	Precision Medicine Initiative	Developing targeted therapies based on patients´ genetic profiles
Rural Health	Project ECHO	Telehealth program to support mental health and substance abuse clinicians in rural areas
Translational Research	Biomarker Studies	Identifying new biomarkers to improve disease diagnosis and treatment selection

Professional Development Programs

Department	Affiliation	Professional Development Programs
Cardiology	American College of Cardiology	Chest Pain Center Accreditation
Neurology	American Academy of Neurology	Comprehensive Stroke Center Certification
Nursing	American Nurses Credentialing Center	Magnet Recognition Program
Oncology	American Society of Clinical Oncology	Quality Oncology Practice Initiative Certification
Physicians	Mayo Clinic Care Network	eConsults, AskMayoExpert, Healthcare Consulting
Research	National Institutes of Health	Clinical and Translational Science Awards Program
Surgery	American College of Surgeons	Commission on Cancer Accreditation

Certification and Accreditation Programs

Department	Certification/Accreditation	Accrediting Body
Cardiology	Chest Pain Center	Society of Chest Pain Centers
Cancer Care	Comprehensive Cancer Program	Commission on Cancer of the American College of Surgeons
Hospital	Magnet Recognition	American Nurses Credentialing Center
Trauma	Level I Trauma Center	American College of Surgeons
Stroke Care	Comprehensive Stroke Center	DNV

Internship and Observation Programs

Department	Opportunity
Cardiology	5-week rotation
Critical Care	5-week rotation
Emergency Medicine	Rotation
Family Medicine	Sub-internship
Internal Medicine	Rotation, Sub-internship
Nursing	Nurse Extern Program, Summer CNA/MA Program
Obstetrics/Gynecology	Rotation
Oncology	5-week rotation
Pediatrics	Rotation
Psychiatry	4-week sub-internship
Rural Medicine	Rotation

Hospital Academic Awards and Achievements

Department	Award
Bariatrics	Ranked in Top 5% of Hospitals
Breast Care	Ranked in Top 3% of Hospitals
Cancer Care	Ranked in Top 3% of Hospitals
Emergency Care	Ranked in Top 5% of Hospitals
Heart Care	Ranked in Top 9% of Hospitals
Mammogram Imaging	Ranked in Top 6% of Hospitals
Obstetrics	Ranked in Top 8% of Hospitals
Overall	CMS 5-star Overall Hospital Quality Star Rating (2022)
Overall	Magnet designation for nursing excellence (4th redesignation)
Overall	Ranked 1 Best Regional Hospital in Montana by U.S. News & World Report
Perfusionist Team	2024 AmSECT Pillar Award for excellence
Technology	CHIME Digital Health Most Wired Level 9 Performance Excellence Award (2024)
Trauma	Level I Trauma Center Verification
Women´s Services	Ranked in Top 4% of Hospitals

Hospital Specialization and Expertise Opportunit

Department	Program
Internal Medicine	3-year residency program
Psychiatry	4-year residency program
Pharmacy	PGY1 residency programs in acute care and ambulatory care
Nursing	12-month nurse residency program
Surgery	4th year surgical rotation for Banner residents

Hospital Residency and Assistantship Programs

Department	Program
Internal Medicine	Residency
Pharmacy	Residency
Psychiatry	Residency
Rural Critical Care	Fellowship
Surgery	Residency Rotation

What are the activities of the hospital for patients without insurance?

Department/Service	Support Options
Emergency & Trauma Center	24/7 emergency care regardless of ability to pay
Financial Assistance	- Financial Assistance Program for qualifying patients - Sliding fee discounts based on income - Assistance for incomes up to 400% of Federal Poverty Level
Insurance Enrollment	- Help enrolling in Medicaid, Medicare, VA benefits - Assistance with Health Insurance Marketplace enrollment
Medication Assistance	Medication Assistance Program (MAP) for prescription needs
Payment Options	- Interest-free payment plans - Long-term loan options
Patient Financial Services	- Financial counseling - Help understanding bills and insurance - Assistance applying for programs
Public Assistance Programs	Help enrolling in SNAP, WIC, housing assistance, energy assistance

Hospital Research Collaborations

Department	Research Partners
Collaborative Science & Innovation	Montana State University, University of Washington, Yale University
Cardiology	American College of Cardiology, Yale Global Health Leadership Institute
Diabetes & Endocrinology	DreaMed, Genentech
Internal Medicine	Mayo Clinic Care Network
Nursing Research	Montana State University College of Nursing
Trauma Research	American College of Surgeons

Mentoring and Consultancy in Hospital Education

Department	Program
Emergency Medicine	Resident-Student Mentorship Program
Internal Medicine	Residency Advising Mentorship Program (RAMP)
Nursing	Nurse Residency Program
Pharmacy	PGY1 Pharmacy Residency Program
Psychiatry	Psychiatry Residency Mentorship Program

Billings Clinic Nearest Places

Hotels

0.2 miles

4.5

Home2 Suites by Hilton Downtown Billings

Free breakfast, Wi-Fi, pet-friendly

0.3 miles

4.3

Riversage Billings Inn

Free parking, Wi-Fi, non-smoking rooms

0.4 miles

4.2

Best Western Plus ClockTower Inn

Free breakfast, pool, fitness center

0.5 miles

4.4

Northern Hotel

Luxury rooms, restaurants, fitness center

0.6 miles

4.1

DoubleTree by Hilton Hotel Billings

Restaurant, fitness center, business center

0.7 miles

Cherry Tree Inn

Free parking, Wi-Fi, family rooms

Florists and Gift Shops

0 km

4.5

Billings Clinic Gift Shop

Hospital gift shop, flowers, balloons, snacks

0.8 km

4.7

Gainan´s Flowers

Flower arrangements, plants, gifts

0.9 km

4.8

Flowers From The Heart

Custom floral arrangements, delivery

0.1 km

4.2

Simply Splendid Gift Shop

Gifts, souvenirs, cards

0.7 km

4.6

Candy Town USA

Candy, chocolates, gifts

0.9 km

4.9

Brockel´s Chocolates

Handcrafted chocolates, gifts

Food and Restaurant

0.8 km

4.4

Jake´s Downtown

American, Steakhouse, Seafood

0.9 km

4.6

Stella´s Kitchen and Bakery

American, Breakfast, Brunch

0.9 km

4.6

The Burger Dive

American, Burgers

1.0 km

4.5

Uberbrew

American, Bar, Pub

0.9 km

4.4

Walkers Grill

American, Bar, Fusion

1.0 km

4.3

Ciao Mambo

Italian, Pizza

Pharmacies

0 km

4.5

Billings Clinic Atrium Pharmacy

Hospital pharmacy, Prescription refills, Medical supplies

0.3 km

4.2

Pharmacy 1

Prescription refills, Over-the-counter medications

0.5 km

4.3

Riverstone Health Clinic Pharmacy

Clinic pharmacy, Prescription refills

0.7 km

Albertsons-Osco Pharmacy

Grocery store pharmacy, Immunizations

0.8 km

3.9

CVS Pharmacy

24-hour pharmacy, Drive-thru

0.9 km

3.8

Walgreens Pharmacy

24-hour pharmacy, Photo services

Taxi and Transportation

0.8 km

3.1

Billings Yellow Cab and Limousine Service

Taxi, Limousine

0.9 km

4.2

City Cab

Taxi

0.7 km

Billings Luxury Sedan

Luxury car service

0.6 km

4.8

Taxi Joe Cab & Shuttle Service

Taxi, Shuttle

0.5 km

4.5

Billings Limousine Service

Limousine, Airport transportation

0.9 km

A-Limo Limousine Service

Limousine

ATMs and Banks

0.1 km

4.1

First Interstate Bank

Full-service bank, ATM

0.2 km

3.8

U.S. Bank ATM

24/7 ATM

0.3 km

3.9

Wells Fargo ATM

24/7 ATM

0.5 km

4.2

Western Security Bank

Full-service bank, ATM

0.7 km

4.3

Stockman Bank

Full-service bank, ATM

0.9 km

Yellowstone Bank

Full-service bank, ATM

Parking Lots

0.1 km

4.2

Billings Clinic Parking Garage

656 spaces, 24/7 access, connected to hospital

0.8 km

3.9

Park 3 Garage

Public parking, automated payment system

0.9 km

Empire Parking Garage

Automated gate, skybridge to Northern Hotel

Shopping Malls

0.9 km

4.1

Rimrock Mall

Over 100 specialty shops, AMC movie theater, food court

0.8 km

4.3

West Park Promenade

Outdoor shopping center, restaurants, retailers

0.1 km

4.5

Billings Clinic Mom/Baby Store

Baby gear, maternity clothing, nursing supplies

Stationery and Copying Services

0.8 km

4.7

Econo Print

Copy services, custom brochures, softbound books, banner printing

0.9 km

4.5

Billings Times Printing Inc

Commercial printing, legal document printing, binding services

1.0 km

4.8

Minuteman Press

Design, printing, copying, signs, banners, promotional products

Car Rental

0.4 km

4.4

Enterprise Rent-A-Car

Economy cars, SUVs, trucks, vans

0.7 km

3.9

Hertz

Compact cars, luxury vehicles, SUVs

0.8 km

3.7

Budget Car Rental

Economy cars, full-size sedans, minivans

Patient Experiences

✅ Summary of Positive Reviews

Positive reviews highlight exceptional experiences with certain staff such as Dr. Austin Smith and his MA Kelli in the dermatology department. Reviewers described their visits as the best they’ve had at Billings Clinic, emphasizing the professionalism, care, and enjoyable personality of staff members. These positive interactions make a significant impact on patients, leading them to highly recommend these services to others.

❌ Summary of Negative Reviews

Negative reviews focus on various issues such as lack of patient care, ineffective communication, and dissatisfaction with treatment. Some reviewers experienced frustration over the hospital´s lack of responsiveness, mishandling of confidential information, and general dissatisfaction with the quality of care. Complaints also include the lengthy wait for appointments and perceived profit-driven motives over patient care. These factors contribute to a reluctance to recommend Billings Clinic.

Working Hours

Emergency Department

24 hours a day, 7 days a week

Outpatient Services

Monday - Friday, 8:00 am to 5:00 pm

Diagnostic Testing

Monday - Friday, 7:00 am to 7:00 pm

Laboratory Services

Monday - Friday, 7:00 am to 5:30 pm

Department Phones

Department	Phone
Main Hospital	406-238-2500
Cardiology	406-238-2000
Emergency	406-238-2500
HealthLine (Nurse Hotline)	406-255-8400
Lab	406-238-2500

Language and Translation Services

English
Spanish
Mandarin
Arabic
Russian
Turkish
Vietnamese
Korean
Czech
French
Norwegian
Romanian
Italian

Billings Clinic

NPI Number : 1790183747

2800 10th Ave N, Billings, MT 59101

(406) 238-2500

www.billingsclinic.com

Departments

Primary Care

Cardiology

Neurology

Orthopedics

Pulmonology

Obstetrics & Gynecology

Pediatrics

Ophthalmology

Otolaryngology

Dermatology

Oncology

Endocrinology

Gastroenterology

General Surgery

Psychiatry

Appointment Information

Visiting Hours

Important Doctors

Zachary Bland

Daniel Gramins

John Gregory

Robert Hancock

Eric Howell

Evan Bell

Tsun Sheng Ku

Martin Prager

Anne Michal Stevens

Steven Arbogast

Michael Bradshaw

Billings Clinic Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Billings Clinic Nearest Places

Hotels

Home2 Suites by Hilton Downtown Billings

Riversage Billings Inn

Best Western Plus ClockTower Inn

Northern Hotel

DoubleTree by Hilton Hotel Billings

Cherry Tree Inn

Florists and Gift Shops

Billings Clinic Gift Shop

Gainan´s Flowers

Flowers From The Heart

Simply Splendid Gift Shop

Candy Town USA

Brockel´s Chocolates

Food and Restaurant

Jake´s Downtown

Stella´s Kitchen and Bakery

The Burger Dive

Uberbrew

Walkers Grill

Ciao Mambo

Pharmacies

Billings Clinic Atrium Pharmacy

Pharmacy 1