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Avera St. Luke´s Hospital

3.2 (33)

Avera St. Luke´s Hospital, founded in 1901 in Aberdeen, South Dakota, is a 60-bed regional medical center. It has earned recognition for patient experience and quality care, including awards from Healthgrades. The hospital offers a comprehensive range of services, with notable specialties in cardiology, orthopedics, and women´s health. Avera St. Luke´s serves as a key healthcare provider for northeastern South Dakota and surrounding areas.

NPI Number : 1457309270

305 S State St, Aberdeen, SD 57401

(605) 622-5000

www.avera.org

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Departments

Primary Care

Specialty Services

Labor and Delivery

Cardiac Rehabilitation

Outpatient Dialysis

Endoscopy

Sleep Diagnostic Lab

Cancer Institute

Behavioral Health

Imaging Services

Laboratory Services

Orthopedics

Wound Care

Appointment Information

Department	Appointment Options
General	• Online scheduling via AveraChart • Phone scheduling: 605-622-5000 • Same-day sick visits available • Walk-ins accepted at Avera Same Day Sick Clinic
Behavioral Health	• Phone scheduling: 605-622-5000 • Inpatient care - no appointment needed for emergencies
Emergency	• No appointment needed - 24/7 emergency care
Specialty Services	• Online scheduling via AveraChart • Phone scheduling: 605-622-5000

Visiting Hours

Department	Visitation Options
General Care Areas	- Visiting hours: 7 AM to 7:30 PM - Maximum 2 visitors at a time recommended - Children under 14 must be accompanied by an adult
Online Visits	- Video calls available - Staff can assist with setting up calls
Phone Scheduling	- Call 605-622-5000 to inquire about specific area visiting hours
Same-Day Visits	- Available at Avera After Hours Clinic - Monday-Thursday: 5-7 PM - Friday: 1-7 PM - Saturday-Sunday: 8 AM-2 PM - First come, first served basis
Walk-In Visits	- Allowed during general visiting hours - May be restricted based on patient condition or unit policies

Important Doctors

Avera St. Luke´s Hospital Information

Management and Leadership Team

Name	Title	Department	Areas of Expertise
Dan Bjerknes	Regional President and CEO	Executive Leadership	Strategic Planning, Hospital Operations
Susheel Gundewar	Chief Medical Officer	Medical Affairs	Clinical Quality, Physician Leadership
Tom Snyder	Vice President	Administration	Hospital Management, Operations
Eric Leichter	Urologist	Urology	Urological Surgery, Patient Care
Melissa Waldner	Inpatient Education Coordinator	Education	Staff Training, Quality Improvement

Average Salary

Department	Common Procedures/Services	Average Cost Range
Cardiology	- EKG: $200-$400 - Stress Test: $500-$1,000 - Echocardiogram: $1,000-$2,000 - Cardiac Catheterization: $5,000-$15,000	$200 - $15,000+
Oncology	- Chemotherapy (per session): $1,000-$3,000 - Radiation Therapy (per session): $500-$2,000 - PET Scan: $3,000-$6,000	$500 - $6,000+
Neurology	- EEG: $200-$700 - MRI Brain Scan: $1,000-$3,000 - Neurological Exam: $300-$800	$200 - $3,000+
Orthopedics	- Joint Replacement: $20,000-$50,000 - Arthroscopy: $5,000-$15,000 - Physical Therapy (per session): $50-$150	$50 - $50,000+
Outpatient Services	- Lab Tests: $50-$500 - X-rays: $100-$500 - CT Scan: $500-$2,000	$50 - $2,000+

Support Programs for Patients

Program/Service	Description
Financial Assistance	Charity care program for uninsured/underinsured patients
Home Health Care	Skilled nursing, therapy and aide services provided at home
Hospice Care	End-of-life care provided at home or in a facility
Palliative Care	Symptom management and support for serious illnesses
Behavioral Health Services	Inpatient and outpatient mental health treatment
Social Work Services	Assistance with psychosocial needs and care coordination
Nutrition Services	Medical nutrition therapy and education
Home Medical Equipment	Rental and sale of medical equipment for home use

Payment Plans

Payment Plan Option	Details
In-house Payment Plan	- Interest-free - Monthly installments - Customizable terms up to 12 months - Available for all patients - Can be set up before or after procedure
Extended Payment Plan	- 0% interest for up to 24 months - Longer repayment terms available - Requires application and approval
Health Services Financing	- Line of credit through Commerce Bank - Minimum $250 financing - Various repayment terms available - Interest may apply after promotional period
Financial Assistance Program	- For qualifying low-income patients - May provide discounts or cover full cost - Requires application and documentation

Accepted Insurance Companies

Aetna

Blue Cross Blue Shield

Cigna

First Health Network

Humana

Medica

Medicaid

Medicare

Multiplan

Triwest

United Healthcare

Cost Consulting

Department	Financial Counseling Services
Billing Office	- Assistance applying for financial aid programs - Payment plan options - Guidance on treatment costs - Information on available financial support options - Help understanding insurance coverage
Financial Counselors	- Available at main hospital location - Provide free assistance with financial aid applications - Explain billing and financial responsibility - Review eligibility for charity care and discounts
Patient Advocacy	- Assess eligibility for government assistance programs - Evaluate patients for hospital´s financial assistance program - Review income, assets and family size for aid eligibility
Price Estimator Tool	- Online tool to estimate out-of-pocket costs - Provides estimates for common procedures - Allows input of insurance information

Hospital for patients with disabilities or special needs

Accommodation	Details
Physical Accessibility	- Wheelchairs available in main lobby and Emergency Department - Free parking on campus with accessible spaces - Valet parking available near door 3
Assistive Devices	- Phone amplifiers - Visual alert systems - Vibrating signaling devices
Communication Aids	- Sign language interpreters available upon request - TTY phones in Emergency Department, ICU, and Day Surgery - Closed captioning on all televisions
Priority Services	- Facility escorts available for visually impaired patients - Large-print materials available upon request
Staff Training	- Diversity, equity and inclusion curriculum for all staff - Cultural competency training

Digital Health Services

Department	Digital Health Services
Behavioral Health	- Online therapy sessions - Virtual psychiatric consultations - Mobile app for mood tracking
Cardiology	- Remote heart monitoring - Virtual cardiac rehab programs - Online heart health education
Emergency	- 24/7 virtual emergency consultations - Online ER wait time tracker
General Medicine	- Virtual Primary Care visits - E-prescriptions - Online appointment scheduling
Oncology	- Telemedicine for Cancer Care - Remote symptom monitoring - Virtual support groups
Patient Portal	- AveraChart for accessing medical records - Secure messaging with providers - Online bill pay - Prescription refill requests
Radiology	- Online imaging results - Virtual radiology consultations
Remote Monitoring	- Home health monitoring devices - Chronic disease management tools - Wearable health trackers integration
Telemedicine	- On-demand virtual visits - Specialty care teleconsultations - Rural health outreach
Women´s Health	- Virtual prenatal care - Online breastfeeding support - Telehealth for postpartum follow-ups

Collaborations / Educational Programs

Department	Educational Program
General Medicine	Clinical rotations for medical students
Obstetrics	High-risk obstetrics rotation
Family Medicine	Sub-internship rotation
Nursing	Nursing Clinical Internship (NCI) program
Radiology	School of Radiologic Technology program
All Departments	Continuing medical education classes and conferences
Patient Care	Job shadowing opportunities

Collaborative Research Projects

Department	Research Project
Behavioral Health	18-bed inpatient unit expansion for adults, seniors and adolescent crisis stabilization[1][3][8]
Cardiology	Cardiovascular clinical trials[12]
Genetics	Genetics and biomarker trials[7]
Oncology	Cancer clinical trials[2][7][12]
Pharmacy	ePharmacy automated dispensing units development[16]
Radiology	Teleradiology services implementation[16]
Emergency Medicine	eEmergency services development[16]

Professional Development Programs

Department	Affiliation	Professional Development Program
Cardiology	American College of Cardiology	Cardiac Care Associate certification
Neurology	American Academy of Neurology	Neurology Residency Program
Nursing	American Nurses Association	Nurse Residency Program
Orthopedics	American Academy of Orthopaedic Surgeons	Orthopedic Surgery Fellowship
Pediatrics	American Academy of Pediatrics	Pediatric Advanced Life Support certification
Radiology	American College of Radiology	Radiologic Technology Program
Surgery	American College of Surgeons	Surgical Skills Simulation Program

Certification and Accreditation Programs

Department	Certification/Accreditation
Emergency Services	Level III Trauma Center - American College of Surgeons
Oncology	Commission on Cancer Accreditation - American College of Surgeons
Oncology	Quality Oncology Practice Initiative Certification - American Society of Clinical Oncology
Hospital-wide	Hospital Accreditation - The Joint Commission

Internship and Observation Programs

Department	Opportunity
Behavioral Health	Job shadowing
Echocardiography	21-month internship
Emergency	Job shadowing
Laboratory	Job shadowing
Medical/Surgical	Nursing Clinical Internship (NCI)
Nursing	10-12 week summer internship
Pharmacy	Residency program
Radiology	Job shadowing
Sonography	21-month internship

Hospital Academic Awards and Achievements

Department	Award
Emergency Care	Women´s Choice Award
Emergency Timeliness	Women´s Choice Award
Hospital Overall	5-Star Rating from Centers for Medicare & Medicaid Services (CMS)
Hospital Overall	Premier Hospital Improvement Innovation Network (HIIN) Award for Excellence in Patient Safety
Hospital Overall	Top 100 Rural & Community Hospitals by Chartis Center for Rural Health (9 consecutive years)
Orthopedics	Women´s Choice Award
Patient Experience	Outstanding Patient Experience Award from Healthgrades
Trauma Care	Level III Trauma Center designation by American College of Surgeons

Hospital Specialization and Expertise Opportunit

Department	Program
Anesthesiology	Residency
Cardiology	Fellowship
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics/Gynecology	Residency
Pharmacy	Residency
Psychiatry	Residency
Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Program
Anesthesiology	Residency
Emergency Medicine	Residency
Family Medicine	Residency
Internal Medicine	Residency
Obstetrics/Gynecology	Residency
Pharmacy	Residency
Psychiatry	Residency
Cardiology	Fellowship
Critical Care	Fellowship
Oncology	Fellowship

What are the activities of the hospital for patients without insurance?

Service/Support	Details
Financial Assistance Program	Available for uninsured patients with incomes up to 250% of Federal Poverty Guidelines
Discounted Care	Up to 90% discount for uninsured patients with incomes 250-400% of Federal Poverty Guidelines
Emergency Care	Provided regardless of ability to pay
Payment Plans	Interest-free payment plans available
Medicaid Screening	Assistance applying for Medicaid and other government programs
Financial Counseling	One-on-one counseling to discuss payment options
Charity Care	100% free care for eligible low-income uninsured patients
Price Estimates	Online tool to estimate costs of procedures
Insurance Enrollment Help	Assistance exploring insurance options

Hospital Research Collaborations

Department	Research Partners & Collaborations
Genetics	Vrije University (Amsterdam, Netherlands), Netherlands Twin Register
Research Institute	National Institutes of Health, ECHO IDeA States Pediatric Clinical Trials Network
Oncology	Mayo Medical Laboratories, ARUP Laboratory (University of Utah)
Medical Education	Northern State University, University of South Dakota School of Medicine
Cardiology	University of South Dakota Sanford School of Medicine

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program
Behavioral Health	- New 18-bed unit for adults and seniors - Crisis stabilization for adolescents - Follow-up calls after discharge - Clinical referrals for ongoing outpatient care
Emergency Medicine	- Level III Trauma Center - 24/7 emergency services
Family Medicine	- Mentorship for new physicians - Support for transition to practice
Nursing	- Structured orientation program for new nurses - Ongoing mentorship after orientation
Hospital-Wide	- Comprehensive inpatient and outpatient care - Hub for multiple Avera locations in Aberdeen area - Support for professional development

Avera St. Luke´s Hospital Nearest Places

Hotels

0.2 km

4.7

The Alonzo Ward Hotel

Free Wi-Fi, Restaurant, Bar

0.5 km

3.3

The White House Inn

Free Wi-Fi, Free parking, Continental breakfast

0.8 km

3.7

Super 8 by Wyndham Aberdeen East

Free Wi-Fi, Free breakfast, Pet-friendly

0.9 km

4.5

Fairfield Inn & Suites Aberdeen

Free Wi-Fi, Indoor pool, Fitness center

1.0 km

Holiday Inn Express & Suites Aberdeen

Free Wi-Fi, Indoor pool, Fitness center

1.0 km

4.3

My Place Hotel-Aberdeen

Free Wi-Fi, Kitchen in room, Pet-friendly

Florists and Gift Shops

0.3 km

4.8

Lily´s Floral Design & Gifts

Fresh flowers, plants, gifts

0.1 km

4.3

St. Luke´s Gift Shop

Hospital gift shop

0.8 km

4.7

Aberdeen Floral and Decor

Flowers, plants, gifts

0.9 km

4.6

The Boston Fern

Flowers, gifts, home decor

0.2 km

4.1

Avera St. Luke´s State Street Medical Square

Medical facility, may have small gift shop

1.0 km

4.5

Parkview Nursery

Plants, flowers, garden supplies

Food and Restaurant

0 km

4.3

Mugs Coffee at Avera

Coffee, Light Snacks

0 km

3.8

Avera St. Luke´s Hospital Cafeteria

American, Cafeteria

0.8 km

4.1

Mr. Goodcents

Subs, Fast Food

0.9 km

4.2

Caribou Coffee

Coffee, Light Snacks

1 km

3.9

Subway

Sandwiches, Fast Food

1 km

Taco John´s

Mexican, Fast Food

Pharmacies

0.1 km

4.7

Avera Pharmacy - State Street

Prescription services, over-the-counter medications, free shipping, medication synchronization

0.3 km

4.5

Plaza Pharmacy

Prescription services, over-the-counter medications

0.5 km

4.6

DT Pharmacy

Prescription services, over-the-counter medications

0.7 km

4.4

Kessler´s Pharmacy

Prescription services, over-the-counter medications, 24-hour service

0.8 km

4.8

Jones Drug Health Mart Pharmacy

Prescription services, over-the-counter medications, health consultations

0.9 km

4.3

United Clinic Pharmacy

Prescription services, over-the-counter medications, medical equipment

Taxi and Transportation

0.8 km

4.2

Aberdeen Taxi

Taxi service, Airport transfers

0.9 km

3.8

Aberdeen Shuttle & Taxi

Shuttle service, Taxi service

0.7 km

4.5

Ride Line Transportation

Public transportation, Elderly and disabled services

0.6 km

Avis Car Rental

Car rental service

0.8 km

4.3

Enterprise Rent-A-Car

Car rental service

0.9 km

3.9

Jefferson Lines Bus Stop

Intercity bus service

ATMs and Banks

0.7 km

4.4

Dacotah Bank

Full-service bank, ATM, drive-thru

0.8 km

3.8

US Bank

Full-service bank, ATM, drive-up

0.9 km

3.5

Wells Fargo Bank

Full-service bank, ATM, drive-thru

0.6 km

4.6

Plains Commerce Bank

Full-service bank, ATM, drive-up

1.0 km

3.9

Great Western Bank

Full-service bank, ATM

0.1 km

4.7

Healthcare Plus Federal Credit Union

Credit union, ATM

Parking Lots

0 km

4.1

Avera St. Luke´s Hospital Parking

Free parking, Valet parking available

0.2 km

State Street Medical Square Parking

Free parking

0.8 km

3.9

Avera St. Luke´s Healthcare Plaza Parking

Free parking

Shopping Malls

0.8 km

4.2

Uptown Aberdeen

Kohl´s, Marshalls, Dunham´s Sports

0.9 km

4.1

Lakewood Mall

JCPenney, Target, Hobby Lobby

0.7 km

3.9

Aberdeen Mall

Local shops, restaurants

Stationery and Copying Services

0.8 km

4.5

The UPS Store

Printing, copying, binding, laminating, stationery, greeting cards, invitations

0.9 km

4.7

Quality Quick Print

Printing, copying, graphics, bindery, mailing services

1.0 km

4.3

Midstates Group

Printing, mailing, fulfillment, design services

Car Rental

0.5 km

3.9

Avis

Wide selection of vehicles, Avis Preferred loyalty program

0.6 km

3.7

Hertz

Gold Plus Rewards program, wide range of vehicle types

0.8 km

4.2

Enterprise

Pick-up service, wide selection of vehicles

Patient Experiences

✅ Summary of Positive Reviews

Reviewers praise Avera St. Luke´s Hospital for its excellent care and friendly staff. Patients and their families felt that the team was attentive, supportive, and contributed significantly to comfortable and successful stays. Special mentions were given to nurses for their kindness and dedication in providing care, even under stressful conditions.

❌ Summary of Negative Reviews

Concerns were raised about the professionalism and timeliness of the medical staff at Avera St. Luke´s Hospital. Instances of delayed emergency responses and rude behavior were reported, leading to dissatisfaction with the service. Some reviewers expressed concerns about inappropriate medical procedures and communication issues, suggesting a need for improvement in patient interaction and protocol adherence.

Working Hours

Emergency Department

Open 24 hours a day, 7 days a week

Outpatient Services

Monday - Friday: 7:00 AM - 7:30 PM

Diagnostic Imaging

Monday - Friday: 7:00 AM - 7:00 PM, Saturday: 8:00 AM - 12:00 PM

Laboratory Services

Monday - Friday: 8:00 AM - 6:00 PM

Inpatient Units

Open 24 hours a day, 7 days a week

Department Phones

Department	Phone
Main Hospital	605-622-5000
Laboratory	605-622-5546
Radiology	605-622-2550

Language and Translation Services

English
Spanish
Arabic
Amharic
Bosnian
Karen
Kunama
Nepali
Swahili
Vietnamese
Korean

Avera St. Luke´s Hospital

NPI Number : 1457309270

305 S State St, Aberdeen, SD 57401

(605) 622-5000

www.avera.org

Departments

Primary Care

Specialty Services

Labor and Delivery

Cardiac Rehabilitation

Outpatient Dialysis

Endoscopy

Sleep Diagnostic Lab

Cancer Institute

Behavioral Health

Imaging Services

Laboratory Services

Orthopedics

Wound Care

Appointment Information

Visiting Hours

Important Doctors

Dr. Scott H. Berry

Dr. Tage Born

Dr. Richard J. Conklin

Dr. Jeanelle Brown

Dr. Jill Larsen

Dr. Adam LeFebvre

Dr. Susan Ramig

Dr. Shawna Schmidt

Dr. Howard Burns

Dr. David Wachs

Dr. Chris Larson

Dr. David Ring

Dr. Roger Werth

Avera St. Luke´s Hospital Information

Management and Leadership Team

Average Salary

Support Programs for Patients

Payment Plans

Accepted Insurance Companies

Cost Consulting

Hospital for patients with disabilities or special needs

Digital Health Services

Collaborations / Educational Programs

Collaborative Research Projects

Professional Development Programs

Certification and Accreditation Programs

Internship and Observation Programs

Hospital Academic Awards and Achievements

Hospital Specialization and Expertise Opportunit

Hospital Residency and Assistantship Programs

What are the activities of the hospital for patients without insurance?

Hospital Research Collaborations

Mentoring and Consultancy in Hospital Education

Avera St. Luke´s Hospital Nearest Places

Hotels

The Alonzo Ward Hotel

The White House Inn

Super 8 by Wyndham Aberdeen East

Fairfield Inn & Suites Aberdeen

Holiday Inn Express & Suites Aberdeen

My Place Hotel-Aberdeen

Florists and Gift Shops

Lily´s Floral Design & Gifts

St. Luke´s Gift Shop

Aberdeen Floral and Decor

The Boston Fern

Avera St. Luke´s State Street Medical Square

Parkview Nursery

Food and Restaurant

Mugs Coffee at Avera

Avera St. Luke´s Hospital Cafeteria

Mr. Goodcents

Caribou Coffee

Subway

Taco John´s

Pharmacies

Avera Pharmacy - State Street

Plaza Pharmacy