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AMITA Health Mercy Medical Center Aurora

2.8 (393)

AMITA Health Mercy Medical Center Aurora, founded in 1911 by the Sisters of Mercy, is a notable hospital with a legacy of expansions and mergers. The facility offers approximately 346 beds and is recognized for its Level II trauma center, advanced surgical care, and specialties in emergency medicine. The hospital has received recognition for its commitment to high-quality healthcare and service to the Aurora community.

NPI Number : 1265454391

1325 N Highland Ave, Aurora, IL 60506

+1 (630) 859-2222

healthcare.ascension.org

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Departments

Heart and Vascular Care

Behavioral Medicine

Obstetrics and Gynecology

General Surgery

Cancer Care

Diabetes and Endocrinology

Direct-Access Colonoscopy

Dual Diagnosis (Substance Use & Mental Health)

Intervention Services

Outpatient Therapy

Aftercare Programs

Appointment Information

Department	Online Appointment	Phone Scheduling	Walk-in Availability	Same-day Appointments
Behavioral Medicine	Available via hospital portal	Available (630-859-2222)	Not listed	Not listed
Heart and Vascular	Available via hospital portal	Available (630-859-2222)	Not listed	Not listed
Obstetrics and Gynecology	Available via hospital portal	Available (630-859-2222)	Not listed	Not listed

Visiting Hours

Department	General Visiting Hours	Number of Visitors Allowed	Walk-in Visit Allowed	Same-day Visit Allowed	Online Patient Visitation Options	Schedule by Phone	Special Notes
Behavioral Medicine	8 a.m. – 8 p.m.	2 at a time	Yes	Yes	Electronic well wishes encouraged when in-person not possible	Call department for details	Children under 12 must be accompanied by adult
Heart and Vascular	8 a.m. – 8 p.m.	2 at a time	Yes	Yes	Electronic well wishes encouraged when in-person not possible	Call department for details	ICU staff may further restrict visitors
Obstetrics and Gynecology	8 a.m. – 8 p.m.	2 with mother during labor	Yes	Yes	Electronic well wishes encouraged when in-person not possible	Call department for details	Father/significant other may visit anytime

Important Doctors

AMITA Health Mercy Medical Center Aurora Information

Management and Leadership Team

Department	Name	Title	Areas of Expertise	Role in Hospital Operations
Administration	Mike Brown	President & CEO	Hospital administration, strategic planning, executive leadership	Leads overall hospital strategy, operations, and organizational development
Human Resources	Carol Hook	HR Director	Human resources, talent management, employee relations	Oversees recruitment, retention, and workforce management
Behavioral Health	Gretchen Renfro	Account Executive, Behavioral Health Services	Behavioral health services, program management, patient advocacy	Leads behavioral health initiatives and service delivery
Critical Care	Larry Jankelowitz, MD	ICU Medical Director	Pulmonary/critical care, medical leadership, critical patient care quality	Directs ICU operations and critical care quality improvement
Ambulatory Care & Ancillary Services	Eric Rhodes	Regional Chief Ambulatory Care and Ancillary Services Officer (Former)	Strategic growth, operations management, quality improvement in ambulatory/ancillary services	Oversaw ambulatory and ancillary service lines, contributed to hospital operations and strategic service development

Average Salary

Department	Common Procedures/Consultations	Average Fee Range (USD)	Cost Variations	Financial Assistance & Payment Options
Cardiology	Consultation, Echocardiogram, Stress Test, Cardiac Catheterization	Consultation: $250–$500 Echocardiogram: $600–$1,600 Stress Test: $400–$1,200 Catheterization: $3,000–$12,000	Higher for complex interventions or specialist care, additional charges for inpatient monitoring	Financial assistance based on income/household size; insurance accepted; payment plans available
Neurology	Consultation, EEG, MRI Brain, EMG/Nerve Conduction	Consultation: $250–$500 EEG: $400–$1,100 MRI: $1,000–$3,500 EMG: $450–$1,200	Costs rise with specialist consults, advanced imaging, or extended diagnostics	Financial assistance based on income/household size; insurance accepted; payment plans available
Oncology	Consultation, Chemotherapy Infusion, Radiation Therapy, Biopsy	Consultation: $275–$500 Chemotherapy: $2,000–$7,500/session Radiation Therapy: $5,000–$35,000/series Biopsy: $1,500–$4,500	Fees depend on drug type, number of treatments, specialist involvement, and care duration	Financial assistance based on income/household size; insurance accepted; payment plans available
Orthopedics	Consultation, X-ray, Total Joint Replacement, Arthroscopy	Consultation: $200–$450 X-ray: $120–$350 Joint Replacement: $30,000–$50,000 Arthroscopy: $5,000–$10,000	Increased costs for complex surgery, implants, postoperative rehab, or extended stay	Financial assistance based on income/household size; insurance accepted; payment plans available
Outpatient Services	Physical Therapy, Laboratory, Imaging, Minor Procedures	Physical Therapy: $120–$300/session Lab Work: $30–$200/test Imaging (CT/Ultrasound): $250–$2,000 Minor Procedures: $400–$4,000	Pricing varies with procedure complexity, specialist, number of sessions, and follow-up needs	Financial assistance based on income/household size; insurance accepted; payment plans available

Support Programs for Patients

Department / Program	Service Type	Description	Eligibility / Support for Low-Income Patients
Financial Assistance Program	Financial Assistance	Provides partial or full coverage for emergency, urgent, or medically necessary care based on financial need. Application required.	Low- and moderate-income patients. Covers uninsured/underinsured. Must apply through Financial Assistance Application.
Patient Financial Services	Financial Counseling	Assists patients with understanding and accessing financial assistance and payment programs.	Available to patients needing help applying for financial aid or navigating costs.
Behavioral Health Services	Day Care Centers / Partial Hospitalization	Partial hospitalization/day treatment for mental health and dual diagnosis.	Medicaid, Medicare, Military Insurance, Private Insurance, and possible financial assistance.
Behavioral Health Outpatient Care	Social Support, Therapy	Outpatient mental health rehabilitation, group/family/individual therapy, crisis intervention, integrated dual disorders treatment.	Accepts Medicaid, Medicare, and offers assistance options.
Inpatient Mental Health Treatment	Long-Term and Acute Care	Hospital inpatient services for acute and chronic mental health needs including 24/7 crisis intervention.	Financial assistance available for qualifying low-income patients; accepts various forms of insurance.
Palliative Care	Palliative & Hospice Support	Supportive care for patients with serious, chronic, or terminal conditions. Symptom management, care coordination, family support.	Covers Medicaid/Medicare, eligible for financial assistance if low income.
Substance Use Disorder Program	Addiction Treatment, Integrated Support	Counseling, group therapy, and medical management for substance use disorders and dual diagnosis.	Accepts Medicaid, Medicare, offers financial assistance for qualified patients.
Home Health Services (via Ascension/Affiliated Network)	In-home Care	Medical and personal care provided at home for recovering, chronically ill, or disabled individuals.	Patients may qualify for Medicaid/Medicare; financial assistance per eligibility.

Payment Plans

Payment Plan Option	Details	Interest-Free Option	Flexible Installments	Financial Assistance	Contact Information
Self Pay Installments	Patients may arrange to pay large balances over time in regular installments.	Yes	Yes	Available upon request	833-272-7581
Interest-Free Payment Plans	Interest-free plans are offered for eligible accounts, especially for high-cost procedures.	Yes	Yes	Available	833-272-7581
Flexible Payment Structures	Payment schedules tailored to patient financial needs to avoid financial hardship.	Possible	Yes	Available	833-272-7581
Financial Assistance Program	Provides aid or reduced payments based on demonstrated financial need.	N/A	N/A	Yes	833-272-7581

Cost Consulting

Department	Financial Counseling Services Offered	Guidance on Treatment Costs	Financial Support Options Available	Contact Information
Patient Financial Services	Trained financial counselors assist patients with addressing financial responsibilities and finding financial solutions.	Guidance provided on potential treatment costs and available programs before starting care; personalized financial assessments available.	Financial Assistance Program, government-sponsored program qualification help, payment options, support for uninsured/underinsured, assistance with applications for Medical Assistance, Veterans Affairs Benefits, Crime Victim Compensation, and Affordable Care Act marketplace support.	Phone: 833-272-7581
Financial Advocates	One-on-one free financial assessments to identify needs, understand costs, and discuss financial assistance.	Assistance with understanding and estimating healthcare service costs prior to care.	Help in applying for state/federal assistance programs, discount/payment program guidance, support for low- and moderate-income patients, coverage for emergency/urgent/medically necessary care.	Phone: 800-326-2250
Ascension Illinois Financial Counselors	Trained financial counselors work with patients to understand bills and available discounts/payment plans.	Cost guidance and billing explanation available before treatment begins.	Discount programs, payment options, and financial assistance based on eligibility.	See website or hospital for direct contacts

Hospital for patients with disabilities or special needs

Accommodation Type	Details	Department A-Z
Physical Accessibility	Wheelchair-accessible entrances, accessible restrooms, accessible parking, accessible elevators	All Departments
Assistive Devices	Wheelchairs available, adaptive equipment, access to personal assistive devices	Patient Services, Admissions
Communication Aids	Sign language interpreters, large print materials, screen reader compatible digital resources, assistive listening devices	Information Desk, Admissions, Patient Registration
Priority Services	Designated staff for assistance, expedited check-in for patients with disabilities or special needs	Admissions, Emergency Department
Staff Training	Training in disability awareness, inclusive care practices, use of assistive devices, communication with patients with special needs	All Clinical and Support Departments

Digital Health Services

Department	Digital Health Service	Description	Support for Patient Care	Accessibility Enhancement	Continuous Monitoring & Follow-up
General Patient Services	Patient Portal	Secure portal for appointment scheduling, access to medical records, test results, and bill payment.	Empowers patients with real-time health data and direct provider communication.	Available 24/7 online, reducing in-person visits.	Allows tracking of lab results, ongoing treatments, and facilitates follow-up care remotely.
Telemedicine	Virtual Visits / Online Consultation	Video and phone consultations for a range of medical conditions and routine check-ups.	Enables timely intervention, remote assessment, and prescription management.	Accessible from home or mobile devices, reducing barriers for patients with mobility or travel challenges.	Supports regular follow-ups, chronic disease management, and post-discharge care remotely.
Radiology / Imaging	Cloud-based Imaging Platform (Medicai)	Secure digital sharing and access of radiology images and reports for patients and physicians.	Facilitates collaboration among care teams, including second opinions and multi-disciplinary discussions.	Patients and providers can access imaging data from anywhere, enhancing care continuity.	Allows ongoing monitoring of patient imaging over time, supporting effective follow-up.
All Departments	Digital Release of Information (ROI)	Online system for secure release, transfer, and management of medical records to authorized parties.	Ensures continuity of care and timely sharing of vital health information.	Simplifies the process for patients to share their data remotely.	Maintains up-to-date and accessible records for longitudinal care and review.
Remote Monitoring	Remote Health Monitoring Tools	Tools integrated with patient portal for tracking vital signs, chronic disease parameters, and symptoms (where available).	Enables real-time adjustment of care plans and rapid response to clinical changes.	Patients manage their health from home, reducing unnecessary hospital visits.	Supports ongoing assessment and alerts providers for proactive intervention.

Collaborations / Educational Programs

Department	Program/Rotation	Details	Audience
Administrative	Administrative Internships & Fellowships	10-week summer internships and year-long fellowships focusing on Finance, Quality/Safety, Hospital Operations, or Strategic Planning with project work embedded in hospital operations.	Graduate students
Family Medicine	Core/Audition Rotations	Hands-on patient care experiences as part of the Family Medicine residency program; includes sub-internship and clinical rotations.	4th-year MD & DO students
OB/GYN	Clinical Rotations & Sub-I	Obstetrics and Gynecology rotations with exposure to inpatient and outpatient women’s health; includes sub-internships for advanced responsibility.	4th-year MD & DO students
Internal Medicine	Core/Audition Rotations	General medicine rotations with direct patient management responsibilities, working with diverse populations and complex pathology.	4th-year MD & DO students
Radiology	Sub-I & Elective Rotations	Diagnostic imaging rotations with advanced exposure to imaging technology and clinical interpretation under supervision.	4th-year MD & DO students
Pharmacy	Pharmacy Internships	Year-long and summer internships in inpatient, outpatient, and retail settings; integration of didactic education with practical experiences.	PharmD students
Nursing	Direct-Entry MSN Clinicals	Hands-on clinical experience in high-fidelity simulation labs and hospital units; practical rotations in acute care, community health, and specialties like emergency and critical care.	Direct-entry MSN students
Medical/Surgical	Clinical Rotations	Inpatient rotations in medical and surgical units, including exposure to diverse patient populations and interdisciplinary teamwork.	Medical and nursing students
Cardiology	Clinical Rotations	Exposure to cardiology patients, procedures, and multidisciplinary cardiac care teams in both acute and chronic care settings.	Medical and nursing students
Trauma/Emergency	Emergency Medicine Rotations	Practical training in emergency departments, triage, trauma management, and acute critical care.	Medical and nursing students
General	Seminars & Student Resources	Educational seminars, clinical skills workshops, wellness services, help with housing, and community engagement opportunities.	All medical and health professions students

Collaborative Research Projects

Department	Research Projects / Clinical Trials	New Treatments / Medical Devices	Impact on Professionals´ Advancement
Critical Care	Research studies on critical care, including trials for new treatment protocols and management of critical illnesses.	Development and evaluation of advanced monitoring and intervention devices in critical care settings.	Enhances expertise in intensive care therapies, protocol implementation, and research data analysis.
Diabetes	Research on improving diabetes management and interventions, including non-invasive glucose monitoring trials.	Development and validation of new glucose monitoring devices and personalized management algorithms.	Educates professionals on innovative diabetes care strategies and latest device integration.
Heart Disease	Numerous research studies and clinical trials focused on heart disease prevention, diagnosis, and treatment improvements.	Testing of new cardiac devices and minimally invasive procedures.	Supports advanced cardiac diagnostics, device training, and evidence-based practice updates.
Oncology	Extensive cancer research including clinical trials for new therapies and population health studies.	Participation in the introduction and evaluation of novel oncology drugs and targeted therapies.	Advances oncology treatment protocols and provides training in emerging drug regimens.
Ophthalmology	Studies on eye diseases and interventions for improved eye health and vision outcomes.	Development of advanced ocular treatment devices and surgical methods.	Trains staff on use of novel diagnostic and treatment technologies in ophthalmology.
Population Health	Research on public health interventions, disease prevention strategies, and health outcomes measurement.	Development and application of digital population health tools and algorithms.	Exposes professionals to public and preventative health research and analytics techniques.
Process/Practice Improvement	Projects testing validated tools, evidence-based practice changes, and quality improvements with pre- and post-implementation assessment.	Implementation of new algorithms, educational modules, and clinical process innovations.	Fosters skills in quality improvement science and the evaluation of practice change outcomes.
Staff & Nursing Education	Development and delivery of education projects for nurses and healthcare teams through research and survey-based studies.	Creation and adoption of new training materials and interactive learning platforms.	Promotes continuing education, evidence-based practice adoption, and leadership development among clinicians.

Professional Development Programs

Department	Professional Organization Affiliations	Professional Development Programs
Behavioral Health	The Joint Commission	Continuing education in mental health; accreditations requiring evidence-based practice updates
Emergency Medicine	The Joint Commission	Emergency protocols training; rapid response and trauma skills updates
Cardiology	The Joint Commission; American College of Radiology (via imaging)	Heart and stroke care certification courses; imaging standards updates; stroke protocol certifications
Maternity/OB-GYN	The Joint Commission	Perinatal safety training; maternal-fetal medicine workshops
Radiology	American College of Radiology; Integrated Imaging Consultants; Aurora Radiology Consultants	ACR-accredited mammography and advanced imaging continuing education; ACR Best Practices and Appropriateness Criteria training
Oncology	The Joint Commission	Oncology updates and case review seminars; quality improvement workshops
Surgery	The Joint Commission	Minimally invasive and robotic surgery training sessions; perioperative safety education
Rehabilitation	The Joint Commission	Physical medicine and rehabilitation continuing education; interdisciplinary teamwork development
Professional Staff (All Departments)	Illinois Health and Hospital Association; The Joint Commission	Leadership seminars; nursing and allied health certification programs; pandemic response training

Certification and Accreditation Programs

Department	Certification / Accreditation	Accreditation Body
Cardiology	Primary Stroke Center Certification	The Joint Commission
Hospital Facilities	National Quality Approval	The Joint Commission
Imaging/Radiology	Accredited Facility for Mammography	American College of Radiology
Stroke Center	Primary Stroke Center Certification	The Joint Commission

Internship and Observation Programs

I wasn´t able to find specific internship or observation opportunities for medical, nursing, or allied health students at AMITA Health Mercy Medical Center Aurora (now known as Ascension Mercy) from the search results. The hospital appears to have undergone a name change from AMITA Health to Ascension Mercy in Aurora, IL.

Department	Internship/Observation Opportunity	Duration	Requirements

Hospital Academic Awards and Achievements

Department	Awards Received
Obstetrics	Women´s Choice Award – Best Hospitals for Obstetrics
Patient Experience	Women´s Choice Award – Best Hospitals for Patient Experience

Hospital Specialization and Expertise Opportunit

Department	Program Type	Icon
Ambulatory Care Pharmacy	Residency
Diagnostic Radiology	Residency
Emergency Medicine	Residency
Family Medicine	Residency
General Surgery	Residency
Hospice & Palliative Medicine	Fellowship
Internal Medicine	Residency
Interventional Radiology	Residency
Obstetrics & Gynecology	Residency
Pediatric Clinical Neuropsychology	Postdoctoral Residency
Pharmacy	Residency
Podiatry	Residency
Sports Medicine	Residency
Transitional Year	Residency
Vascular Surgery	Residency

Hospital Residency and Assistantship Programs

Department	Residency/Specialty Training Program
Emergency Medicine	Residency
Family Medicine	Residency
General Surgery	Residency
Internal Medicine	Residency (including Primary Care Track)
Pharmacy	Residency
Sports Medicine	Residency
Vascular Surgery	Residency

What are the activities of the hospital for patients without insurance?

Department/Service	Support Option	Details	How to Access
Financial Assistance	Financial Assistance Program	Provides partial or full coverage for costs. Available to uninsured, underinsured, or those who meet income requirements. Covers emergency, urgent, and medically necessary care.	Complete and submit Financial Assistance Application. Contact Patient Financial Services at 833-272-7581.
Patient Financial Services	Payment Plans	Flexible payment options for out-of-pocket balances and medical bills for uninsured or underinsured patients.	Call Patient Financial Services at 833-272-7581 to discuss options.
Emergency Department	Emergency Care Guarantee	Uninsured patients must be provided emergency care regardless of ability to pay.	Access emergency department at 1325 N Highland Ave, Aurora, IL 60506 or call 630-859-2222.
Billing/Financial Services	Discounted Services	Discounted care rates and sliding scale fees for uninsured patients based on financial need.	Apply through Financial Assistance Program; call 833-272-7581 for details.
Patient Guidance	Government-Sponsored Health Program Guidance	Support in applying for Medicaid, CHIP, or other government health programs if eligible.	Ask Patient Financial Services for assistance or visit hospital in person.
Patient Support	Alternative Health Insurance Guidance	Information and referrals for alternative health insurance or coverage options.	Contact Patient Financial Services or visit Admissions Office for resources.

Hospital Research Collaborations

Department	Partnered Research Institutions / Labs	Type of Collaboration	Affiliated Universities / Research Centers
Clinical Research	Advocate Aurora Research Institute	Clinical trials, population health studies, evaluation of new treatments and devices	Center for Urban Population Health, Institute for Translational Medicine, Wisconsin Network for Health Research, Health Care Systems Research Network, Institute for Advanced Clinical Trials for Children, Chicagoland Children’s Health Alliance
Data Science & Informatics	Ascension & Google Health	Data analysis, informatics tool development (Care Studio), de-identified medical data collaboration	Google Health
Population Health	Center for Urban Population Health	Population health research, real-world evidence generation	University of Wisconsin (Center for Urban Population Health), Health Care Systems Research Network
Pediatrics	Institute for Advanced Clinical Trials for Children, Chicagoland Children’s Health Alliance	Clinical trials in pediatric populations, collaborative research networks	Institute for Advanced Clinical Trials for Children
Cardiology	Advocate Aurora Research Institute	Cardiology research, clinical trials	Health Care Systems Research Network, Advocate Aurora Health

Mentoring and Consultancy in Hospital Education

Department	Mentorship/Advisory Program	Structure & Details	Target Audience	Duration	Eligibility/Application
Administration	Leadership Mentoring Network	Biannual cohort model, mentors and mentees matched by background, virtual meetings, focus on leadership and career goals	Healthcare professionals, recent graduates, trainees	6 months	Application required, up to 300 mentees per year
All Departments	Mentor Match Program	Self-matching system, mentees browse and select mentors, multiple tracks available, support for early-career and leadership	All employees, early-career staff, leaders	6 months (extendable)	Open enrollment
Nursing	Career Mentoring Program	Long-term structured mentoring, supports career development, allows parallel Flash Mentoring for specialized guidance	Nurses, new graduates, trainees	Varies (typically long-term)	Sign-up, integrated with Flash Mentoring
Nursing	Flash Mentoring	Quick, on-demand, goal-oriented sessions, used for specialized guidance	Nurses, recent graduates, trainees	Short-term/on-demand	Open to participants in the Career Mentoring Program
Long-Term Care	National Mentoring Program	Structured mentoring for emerging leaders in long-term care	Professional members, trainees in long-term/aging care	Varies	Membership required
All Departments	Group Mentorship Programs	Options for 1-on-1 or group settings, tailored to organizational needs, fosters skill development	Employees, trainees, recent graduates	Varies	Program enrollment

AMITA Health Mercy Medical Center Aurora Nearest Places

Hotels

0.9 km

4.3

Holiday Inn Aurora North - Naperville, an IHG Hotel

Free WiFi, Indoor pool, Fitness center, Restaurant, Business center, Free parking

1.0 km

4.5

Hampton Inn & Suites Chicago/Aurora

Free breakfast, Indoor pool with waterslide, Fitness center, Free parking, Pet-friendly

0.9 km

4.1

Candlewood Suites Aurora-Naperville, an IHG Hotel

Full kitchen suites, Free WiFi, Fitness center, Free parking, Pet-friendly

1.0 km

Comfort Inn & Suites North Aurora - Naperville

Free breakfast, Indoor pool, Free WiFi, Fitness center

1.0 km

3.7

Quality Inn Aurora - Naperville Area

Free WiFi, Free parking, Fitness center, Free breakfast

1.0 km

4.4

Homewood Suites by Hilton Aurora Naperville

Free breakfast, Indoor pool, Kitchens, Fitness center, Free parking, Pet-friendly

Florists and Gift Shops

0.4 km

4.7

Floral Expressions and Gifts Inc.

Fresh flower arrangements, delivery to hospital, custom bouquets, sympathy flowers

0.9 km

4.9

Sammy Wammy Floral

Fresh flowers, delivery, bouquet wraps, special occasion arrangements

0.0 km

4.5

Hospital Gift Shop – AMITA Mercy

Hospital flower and gift shop, balloons, magazines, gift baskets, get well gifts

0.98 km

4.8

Schaefer Greenhouses

Flowers, gifts, garden center, delivery to local hospitals, same-day delivery

0.0 km

4.2

Hospital Gift Shop – Illinois

Gift delivery to Illinois hospitals, flowers, new baby gifts, gourmet baskets

Food and Restaurant

0.3 km

4.2

Pockets Restaurant

Pizza, Sandwiches, Salads

0.7 km

4.4

El Tio Mexican Restaurant

Mexican

0.9 km

4.6

Portillo´s Hot Dogs

American, Fast Food, Hot Dogs

0.5 km

4.3

Gario´s Pizza Villa

Italian, Pizza

0.7 km

Moecherville Deli

Deli, Sandwiches

0.6 km

4.1

Subway

Sandwiches, Fast Food

Pharmacies

0 km

4.8

Presence Mercy Professional Building Pharmacy

Prescription fills, medication counseling, accessible location within hospital, accepts most insurance

0.7 km

4.5

VNA Pharmacy 1

Walk-In Clinic, Handicapped Accessible, Medicaid, Drive-Up Window

0.8 km

4.3

Medical Park Pharmacy

Retail pharmacy services, insurance accepted, prescription refills

1 km

4.4

Easy Care Pharmacy

Prescription services, Medicare and Medicaid accepted, multilingual staff

0.5 km

4.6

Genoa Healthcare, LLC

Mental health specialty pharmacy, full prescription services

0.9 km

4.2

Walgreens Pharmacy 3774

Retail prescriptions, immunizations, photo services, 24-hour location

Taxi and Transportation

0.3 km

Paraiso Taxi Service

Local taxi service, airport transportation

0.7 km

4.2

Aurora Taxi Dispatch

Airport transportation, local and intercity taxi, 24/7 service, online booking

0.9 km

4.1

Aurora Cabs & P.T.

Taxi, airport transfers, NEMT (non-emergency medical transport), courier, package delivery

0.8 km

3.9

Aurora Deluxe Cab & Livery Service

Taxi and private livery, airport, city rides

1.0 km

American Taxi Dispatch

App-based/phone/online booking, flat-rate airport and city rides, corporate accounts

ATMs and Banks

0 m

ATM

General ATM, cash withdrawals, balance inquiries

0 m

Old Second National Bank ATM

ATM, cash withdrawals, deposits, balance inquiries

1 km

Fifth Third Bank West Plaza

Full-service bank branch, ATM, cash withdrawals, deposits, account services

1 km

Bank of America Walk-Up ATM

ATM, cash withdrawals, deposits, cardless/tap-to-pay, multilingual instructions

1 km

ATM

General ATM services, cash withdrawals, balance inquiries

1 km

Old Second National Bank

Bank branch, ATM, loans, deposits, account services

Parking Lots

0 km

Ascension Mercy Medical Center Parking

Hospital visitor and patient parking, accessible spaces, convenient access to hospital entrance

1 km

4.1

City of Aurora Parking Lot (44 E Downer Place)

City-operated facility, public parking, accessible parking, hourly and daily rates

1 km

4.2

Stolp Island Parking Garage

Covered parking, free for up to 1 hour, reasonable longer-term rates, accessible parking

Shopping Malls

0.7 km

4.3

West Plaza Shopping Center

Jewel-Osco (grocery), Planet Fitness (gym), Walgreens (pharmacy), restaurants

0.9 km

4.2

Aurora Marketplace

Aldi (grocery), Dollar Tree, Goodwill, restaurants

1 km

Indian Trail Shopping Center

Family Dollar, laundromat, restaurants, retail shops

Stationery and Copying Services

0.9 km

4.4

The UPS Store

Printing, copying, shipping, custom stationery, cards, business services

0.7 km

4.2

FedEx Office Print & Ship Center

Copying, digital printing, packing, shipping, signs, online printing, scanning, passport photos, corporate business solutions

0.7 km

4.7

Aurora Fastprint

Full-service print shop, signs, banners, print marketing, direct mail

Car Rental

0.6 km

4.3

Budget Car Rental

Economy, standard, SUV, long-term and short-term rentals, free pick-up service

0.7 km

4.4

Enterprise Rent-A-Car

Economy, full size, luxury, minivans, SUVs, after-hours return, authorized drivers

0.8 km

4.1

Hertz Car Rental

Wide selection of vehicles, daily and weekly rentals, flexible return, business and personal rentals

Patient Experiences

✅ Summary of Positive Reviews

Many patients commend the staff at AMITA Health Mercy Medical Center for their dedication and empathy. Reviews highlight the attentiveness and care provided by nurses, with specific mentions of how staff teamwork contributes to a positive experience. The facility is praised for being clean, and the staff is recognized for going above and beyond to ensure patient comfort, especially in difficult times such as end-of-life care.

❌ Summary of Negative Reviews

Negative reviews point to issues such as extended wait times, perceived rudeness and unprofessionalism of certain staff members, and concerns about billing and refunds. Patients expressed dissatisfaction with hospital administration, citing problems like unresolved billing disputes and long delays in receiving care, which are considered frustrating and untrustworthy practices.

Working Hours

Emergency Department

Open 24/7

Outpatient Services

Monday–Friday: 8:00 AM – 5:00 PM

Diagnostic Testing

Monday–Friday: 8:00 AM – 5:00 PM

Laboratory Services

Monday–Friday: 8:00 AM – 5:00 PM

Department Phones

Department	Phone
Behavioral Medicine	(630) 859-2222
Emergency	(630) 859-2222
Heart and Vascular	(630) 859-2222
Obstetrics and Gynecology	(630) 859-2222
Patient Records (Proxy Access)	(630) 801-5744

Language and Translation Services

English
Spanish