Hospitals typically provide directions on their website, including detailed information about public transport options, parking facilities, and whether shuttle services are available. If you're unsure, you can contact the hospital's customer service for further assistance.
Visiting hours may vary depending on the hospital and the department. For instance, intensive care units (ICUs) often have more restricted visiting hours compared to general wards. It's recommended to check the hospital’s website or call ahead to confirm specific visiting times, especially if there are any temporary restrictions due to health and safety protocols (e.g., COVID-19).
Hospitals usually accept a wide range of private and government health insurances, but the specific insurance providers may differ. It's essential to check with the hospital's admissions or insurance office for a list of accepted insurers, or you can also inquire at your insurance company to verify if the hospital is included in their network.
When visiting the emergency room (ER), it's important to present yourself promptly and describe your symptoms clearly. If you have medical history documents, insurance information, or personal identification (such as a driver’s license or passport), bring them with you. Some hospitals may have a triage system, where a nurse assesses the severity of your condition to prioritize care.
When you register at the hospital, you will typically need your identification card (e.g., passport, national ID), health insurance card, and any medical records you may have. If you’re being admitted for surgery or a specific treatment, additional documentation such as referral letters or consent forms may be required. It’s advisable to double-check with the hospital ahead of time to ensure you have all necessary documents.
Most hospitals offer multiple ways to make an appointment: via their website, phone, or mobile app. Some hospitals also provide online portals where you can schedule your visit, select a specialist, and choose a time slot. If you prefer, you can make an appointment in person at the hospital’s registration desk. In some cases, you might need a referral from a general practitioner (GP) or another specialist.
Pre-surgery preparations vary depending on the procedure, but common instructions may include fasting for a certain period before the surgery (e.g., not eating or drinking after midnight). If you're prescribed any pre-surgery medications, be sure to follow those instructions as well. The hospital's surgical team will provide you with detailed instructions prior to your procedure, and it’s important to follow them closely to ensure your safety.
Many hospitals provide meal services for patients, which may include breakfast, lunch, and dinner depending on the treatment plan and the patient’s condition. Some hospitals also offer special dietary options for patients with specific needs (e.g., gluten-free, diabetic-friendly meals). Visitors typically have access to a cafeteria or canteen on the hospital premises, where they can purchase food and drinks.
Hospital pharmacies usually dispense medications to patients during their stay. If you’re prescribed medications upon discharge, the pharmacy will provide you with the necessary prescriptions, and you can fill them either at the hospital pharmacy or at an external pharmacy. For outpatient visits, you may also be given a prescription for medications, which you can take to your preferred pharmacy.
Nurses are typically assigned to specific departments or rooms and are available to assist patients with their needs throughout the day and night. However, during night hours, there may be fewer staff available, and more urgent medical needs are prioritized. Hospitals also provide emergency call buttons in patient rooms, allowing patients to request immediate assistance from a nurse when necessary.